Latest / Something Extra / Solving the Human Element in a Fast-Paced Tech World w/ Mark Haubein

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Solving the Human Element in a Fast-Paced Tech World w/ Mark Haubein · Something Extra

• 0:00
  Mark Haubein: I've I've said in the past that eighty, ninety percent of all issues are
• 0:05
  Mark Haubein: usually because we had a breakdown in communication.
• 0:07
  Mark Haubein: It's not that the technology failed necessarily.
• 0:10
  Mark Haubein: It's that the communication failed.
• 0:12
  Mark Haubein: You know?
• 0:12
  Mark Haubein: And that could be that maybe a developer and a and a, you
• 0:16
  Mark Haubein: know, someone that is moving the change into production were communicating about when it
• 0:20
  Mark Haubein: should go in, or it could be, that, you were trying to
• 0:24
  Mark Haubein: understand the requirement from a person in the department
• 0:28
  Mark Haubein: and that they were they told you just one thing and you heard another
• 0:32
  Mark Haubein: and you designed a third thing.
• 0:34
  Mark Haubein: So that's really the the biggest breakdown that can take place is in communication.
• 0:41
  Lisa Nichols: It takes something a little more to lead with impact.
• 0:44
  Lisa Nichols: I'm Lisa Nichols, author of Something Extra, and this podcast
• 0:49
  Lisa Nichols: was inspired by our daughter, Ali, whose additional chromosome has shaped
• 0:53
  Lisa Nichols: how I see people in leadership.
• 0:56
  Lisa Nichols: Each episode features conversations with inspiring leaders from around the world
• 1:00
  Lisa Nichols: about what truly defines how they lead and serve others.
• 1:04
  Lisa Nichols: If you enjoyed today's conversation, please consider leaving a five star
• 1:08
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• 1:12
  Lisa Nichols: And if you'd like to go deeper, my book, Something Extra, is available on
• 1:16
  Lisa Nichols: Amazon and through other major book retailers.
• 1:20
  Lisa Nichols: Today, we are joined by Mark Hawbein, the senior vice president of information
• 1:24
  Lisa Nichols: technology at Rawlings Sporting Goods.
• 1:27
  Lisa Nichols: Mark is an award winning IT leader with a career built on leading
• 1:31
  Lisa Nichols: major digital transformations and a master at turning heritage
• 1:35
  Lisa Nichols: companies into modern tech driven powerhouses.
• 1:38
  Lisa Nichols: Well, Mark Hawbine, welcome to the something extra podcast.
• 1:41
  Lisa Nichols: I'm so delighted to make it work.
• 1:44
  Mark Haubein: Yeah.
• 1:44
  Mark Haubein: I'm excited to be here.
• 1:46
  Lisa Nichols: I'm excited to be here that you're here as well.
• 1:48
  Lisa Nichols: You and I know each other because we're both in the tech space.
• 1:52
  Mark Haubein: That's right.
• 1:53
  Mark Haubein: We had and been bumping into each other in the the, the halls of
• 1:56
  Mark Haubein: various conferences for years.
• 1:58
  Lisa Nichols: That's right.
• 1:59
  Lisa Nichols: Exactly.
• 2:00
  Lisa Nichols: So I'm excited for our listeners to learn from you.
• 2:02
  Lisa Nichols: Now I know that you are a Missouri boy.
• 2:05
  Lisa Nichols: Right?
• 2:06
  Mark Haubein: I am, Missouri born and bred.
• 2:08
  Mark Haubein: Yes.
• 2:08
  Mark Haubein: That's true.
• 2:09
  Lisa Nichols: Yeah.
• 2:10
  Lisa Nichols: Centralia?
• 2:12
  Mark Haubein: Yep.
• 2:12
  Mark Haubein: Yeah.
• 2:13
  Mark Haubein: Small town just north of Columbia.
• 2:14
  Mark Haubein: That's right.
• 2:15
  Lisa Nichols: What was growing up like for you?
• 2:17
  Lisa Nichols: Were there things growing up, Mark, that kind of informed who you are today?
• 2:22
  Mark Haubein: Oh, I think for sure.
• 2:23
  Mark Haubein: I mean, certainly family and then just just the community itself.
• 2:27
  Mark Haubein: You know, with a small town, you always have sort of every you grew
• 2:31
  Mark Haubein: up with everybody, so you kinda know everybody.
• 2:33
  Mark Haubein: Mhmm.
• 2:34
  Mark Haubein: Just good and bad.
• 2:35
  Mark Haubein: That's, it it really helps form your character and and your your basic
• 2:39
  Mark Haubein: beliefs.
• 2:40
  Mark Haubein: And having a strong church community also was a big part of that.
• 2:44
  Lisa Nichols: Yeah.
• 2:44
  Lisa Nichols: That's mine too.
• 2:45
  Lisa Nichols: Grew up in a small town in Kentucky, and church was central and,
• 2:50
  Lisa Nichols: just good values.
• 2:52
  Lisa Nichols: And, Mark, here's the other thing.
• 2:53
  Lisa Nichols: I couldn't get away with anything because my parents knew everyone.
• 2:58
  Mark Haubein: Yep.
• 2:59
  Mark Haubein: Yep.
• 2:59
  Mark Haubein: Yeah.
• 3:00
  Mark Haubein: If you were the one stuck in a cornfield with your with your car,
• 3:03
  Mark Haubein: you you, you knew the tow truck driver was gonna call your folks.
• 3:05
  Mark Haubein: Folks.
• 3:06
  Mark Haubein: Right?
• 3:06
  Lisa Nichols: That's exactly right.
• 3:08
  Lisa Nichols: Yeah.
• 3:08
  Lisa Nichols: But I look back on that, and, you know, that's good to have some
• 3:13
  Lisa Nichols: degree of accountability and yeah.
• 3:16
  Mark Haubein: Well, I think a lot of times people are looking for some sort of,
• 3:20
  Mark Haubein: boundaries.
• 3:20
  Mark Haubein: Right?
• 3:21
  Mark Haubein: I know that's that's certainly the case with kids as they're growing up, and
• 3:24
  Mark Haubein: I think that helps a lot to help to find those early.
• 3:27
  Lisa Nichols: I I think so too.
• 3:29
  Lisa Nichols: Yeah.
• 3:30
  Lisa Nichols: I'd love some time when I get extra margin.
• 3:34
  Lisa Nichols: Mark, I'd love to do a whole study on people that came from small
• 3:38
  Lisa Nichols: towns.
• 3:39
  Mark Haubein: Yeah.
• 3:39
  Mark Haubein: I agree.
• 3:40
  Mark Haubein: Yeah.
• 3:40
  Mark Haubein: That would be fascinating.
• 3:40
  Lisa Nichols: I mean, how many people do you and I know personally just in our
• 3:44
  Lisa Nichols: own circle, Todd Fenders?
• 3:46
  Lisa Nichols: I mean, we know so many, right, that came out of small towns,
• 3:50
  Lisa Nichols: and I think there's something to that.
• 3:51
  Lisa Nichols: I really do.
• 3:53
  Lisa Nichols: But,
• 3:55
  Lisa Nichols: I had Mark Lashoff on the podcast last week, and he was
• 3:59
  Lisa Nichols: a NHL player.
• 4:00
  Lisa Nichols: Played for the Boston Bruins.
• 4:02
  Mark Haubein: Grew up
• 4:03
  Lisa Nichols: in a small town in, North New York and, you know, not a lot
• 4:07
  Lisa Nichols: to do.
• 4:07
  Lisa Nichols: His dad built an ice rink in the backyard.
• 4:11
  Mark Haubein: And look what happened.
• 4:13
  Lisa Nichols: And look what happened.
• 4:14
  Lisa Nichols: He become became a national hockey, league player.
• 4:18
  Lisa Nichols: So but, you know, let's let's get into what you're doing.
• 4:21
  Lisa Nichols: I mean, you've been in IT leadership for thirty years.
• 4:25
  Lisa Nichols: I think you started as a COBOL programmer.
• 4:27
  Mark Haubein: I did.
• 4:28
  Mark Haubein: You're right.
• 4:28
  Mark Haubein: Yeah.
• 4:29
  Mark Haubein: It's sort of an accidental IT career in a lot of ways.
• 4:32
  Mark Haubein: You know, I went to to school for business, both undergraduate and graduate
• 4:36
  Mark Haubein: degrees, and and then ended up getting recruited by Andersen
• 4:40
  Mark Haubein: Consulting at the time, which is now Accenture.
• 4:43
  Mark Haubein: And that's the first thing they did is they send you to boot camp,
• 4:46
  Mark Haubein: and you'd learn how to COBOL program.
• 4:48
  Mark Haubein: So I ended up in IT somehow because of that.
• 4:52
  Lisa Nichols: Well, it's obviously worked out okay for you because
• 4:55
  Mark Haubein: It's been pretty good.
• 4:56
  Mark Haubein: Yeah.
• 4:57
  Lisa Nichols: It's been good.
• 4:59
  Lisa Nichols: What was what's been the most surprising thing on your journey?
• 5:03
  Lisa Nichols: Yeah.
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  Lisa Nichols: I mean, thirty plus years, Mark.
• 5:05
  Mark Haubein: Wow.
• 5:06
  Mark Haubein: Most surprising.
• 5:08
  Mark Haubein: I I think it's it's learning to deal with how the pendulum
• 5:13
  Mark Haubein: swings back and forth.
• 5:15
  Mark Haubein: You you when we started out, it was all about, hey.
• 5:18
  Mark Haubein: We're gonna be, you know, having the mainframes, and you're gonna be programming on
• 5:22
  Mark Haubein: that.
• 5:22
  Mark Haubein: And then PCs came out and became distributed computing, and now things are starting
• 5:25
  Mark Haubein: to switch back, you know, as it goes toward cloud computing.
• 5:29
  Mark Haubein: It's watching that technology pendulum swing is just kinda fascinating
• 5:33
  Mark Haubein: and surprising.
• 5:34
  Mark Haubein: And, you know, I think the most recent surprise is how quickly AI
• 5:38
  Mark Haubein: is catching on.
• 5:39
  Mark Haubein: It's just,
• 5:40
  Lisa Nichols: Oh my goodness.
• 5:41
  Mark Haubein: Really hard to keep track of and keep up with it.
• 5:43
  Lisa Nichols: Yeah.
• 5:44
  Lisa Nichols: For sure.
• 5:45
  Lisa Nichols: Well, the the thing that I'm thinking as you're talking, Mark, it certainly has
• 5:49
  Lisa Nichols: kept you on your toes.
• 5:50
  Mark Haubein: Absolutely.
• 5:51
  Mark Haubein: Yeah.
• 5:52
  Mark Haubein: There there's never a day that's the same as the one before.
• 5:55
  Lisa Nichols: Mhmm.
• 5:55
  Lisa Nichols: Yeah.
• 5:56
  Lisa Nichols: No no, no,
• 5:59
  Lisa Nichols: latitude there to get bored or, you know, to stop growing.
• 6:02
  Lisa Nichols: You gotta continue to grow.
• 6:04
  Lisa Nichols: Right?
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  Lisa Nichols: I love that.
• 6:06
  Lisa Nichols: I love that.
• 6:07
  Lisa Nichols: Well, you know, how how do you think, like because you've worked
• 6:12
  Lisa Nichols: for some, like you said, Accenture, Anderson, now Accenture,
• 6:16
  Lisa Nichols: Anheuser Busch, By John.
• 6:17
  Lisa Nichols: Now you're at Rawlings.
• 6:18
  Lisa Nichols: Mhmm.
• 6:19
  Lisa Nichols: You know, how do you think I mean, because you I'm sure you are
• 6:23
  Lisa Nichols: not the leader today that you were when you started thirty years ago.
• 6:27
  Mark Haubein: Right.
• 6:28
  Lisa Nichols: You know, what have been some of those things along the way, Mark, that
• 6:31
  Lisa Nichols: have really shaped you as a leader?
• 6:34
  Mark Haubein: Yeah.
• 6:34
  Mark Haubein: You know, I think one of the big things, Lisa, is humility.
• 6:38
  Mark Haubein: I don't know that I was really all that good at that when I
• 6:41
  Mark Haubein: first came into the job force.
• 6:43
  Mark Haubein: Yeah.
• 6:44
  Mark Haubein: You know, because you're kinda taught when you're in school to to strive for
• 6:47
  Mark Haubein: excellence and do all that type of thing.
• 6:49
  Mark Haubein: And and then you get into the workforce, and and you quickly
• 6:53
  Mark Haubein: learn that it's not all about you.
• 6:56
  Mark Haubein: It's about everybody around you and working as a team.
• 6:59
  Mark Haubein: And, that that took a few lessons along the way, but I think, certainly,
• 7:04
  Mark Haubein: that's one of the one of the ones I learned as as life went
• 7:07
  Mark Haubein: along.
• 7:08
  Mark Haubein: Mhmm.
• 7:09
  Lisa Nichols: Has there been a common thread with all of those companies that you've worked
• 7:13
  Lisa Nichols: for?
• 7:14
  Lisa Nichols: I mean, I guess, yeah, I could surmise some things.
• 7:18
  Lisa Nichols: You know?
• 7:19
  Lisa Nichols: Mark, one of the things is people.
• 7:21
  Mark Haubein: Yeah.
• 7:22
  Mark Haubein: It's it's really all about people.
• 7:23
  Mark Haubein: One of the things that sure.
• 7:25
  Mark Haubein: One of the things I've learned is I like to build teams.
• 7:28
  Mark Haubein: So as long as I'm in an environment where I'm given sort of a
• 7:32
  Mark Haubein: latitude to do that, I usually can can do well.
• 7:36
  Mark Haubein: And and that's what I love to do is build the teams up and
• 7:39
  Mark Haubein: and get people working together and delivering things for the company.
• 7:42
  Mark Haubein: I mean, that that's really where the the value is
• 7:45
  Lisa Nichols: at.
• 7:45
  Lisa Nichols: Mhmm.
• 7:46
  Lisa Nichols: Right.
• 7:47
  Lisa Nichols: Yeah.
• 7:47
  Lisa Nichols: How have you because, again, we've been at thirty years.
• 7:51
  Lisa Nichols: I mean, maybe when you and I first started, Mark, it could have been
• 7:55
  Lisa Nichols: more the command and control type leadership.
• 7:59
  Lisa Nichols: How have you seen it evolve?
• 8:01
  Lisa Nichols: Because I certainly have.
• 8:02
  Lisa Nichols: I've seen leadership evolve in the many years that I
• 8:06
  Mark Haubein: Of course.
• 8:06
  Mark Haubein: I grew up in the partner,
• 8:09
  Mark Haubein: type of situation with Anderson, and that was definitely kind of a command and
• 8:13
  Mark Haubein: control situation.
• 8:13
  Mark Haubein: You know?
• 8:15
  Mark Haubein: You listen to the partner, they gave you direction, and you went ahead.
• 8:18
  Mark Haubein: And I think that's definitely changed over the years because it's become much more
• 8:22
  Mark Haubein: of an empowerment situation.
• 8:24
  Mark Haubein: You still have someone that that's there to bounce decisions off of,
• 8:28
  Mark Haubein: but teams are starting to work much more and more autonomously every day.
• 8:31
  Mark Haubein: And I think we're even seeing that, you know, inside and outside of IT
• 8:35
  Mark Haubein: with you know, I mentioned AI earlier.
• 8:37
  Mark Haubein: That's creating sort of an autonomy that people haven't had.
• 8:40
  Mark Haubein: They have the ability to create their own agents and, you know, deploy those
• 8:44
  Mark Haubein: and have those help them with their productivity and their teams.
• 8:46
  Mark Haubein: So, I think that's been a real dramatic sea change that we're seeing
• 8:50
  Mark Haubein: over time.
• 8:51
  Lisa Nichols: Mhmm.
• 8:52
  Lisa Nichols: I think people enjoy that a lot more.
• 8:56
  Mark Haubein: Yeah.
• 8:56
  Mark Haubein: Most people do.
• 8:57
  Lisa Nichols: Yeah.
• 8:58
  Lisa Nichols: It engages their minds and their hearts and their hands.
• 9:02
  Lisa Nichols: And I think about I think about Daniel Pink.
• 9:04
  Lisa Nichols: I don't know if you ever read his book Drive or not, but that's
• 9:08
  Lisa Nichols: one of the things, you know, that Daniel talks about there is people want
• 9:12
  Lisa Nichols: autonomy in what they're doing.
• 9:14
  Lisa Nichols: So, yeah, that's that's really good.
• 9:20
  Lisa Nichols: Okay.
• 9:20
  Lisa Nichols: So I know that you are super I mean, people have said you're very
• 9:24
  Lisa Nichols: detailed oriented, but then you are you're also
• 9:29
  Lisa Nichols: described as a people oriented leader, Mark.
• 9:33
  Lisa Nichols: So how do you balance performance
• 9:37
  Lisa Nichols: driven with people focused?
• 9:42
  Mark Haubein: You know, I think it's interesting to use performance and detailed, and those aren't
• 9:46
  Mark Haubein: always the same thing.
• 9:48
  Mark Haubein: Mhmm.
• 9:48
  Mark Haubein: So for me, it's about listening to people and sitting
• 9:52
  Mark Haubein: down and building that relationship over time and making sure you understand where
• 9:56
  Mark Haubein: where they're trying to go, both from a career standpoint and a project standpoint,
• 10:00
  Mark Haubein: whatever it is they're working on.
• 10:03
  Mark Haubein: And then just balancing those against the needs of the the company and where
• 10:06
  Mark Haubein: we're trying to take us.
• 10:07
  Mark Haubein: You know?
• 10:08
  Mark Haubein: How how do the how does their career path align?
• 10:13
  Mark Haubein: And if it doesn't, that's okay because you're building leaders
• 10:17
  Mark Haubein: for for themselves, for them to go out and, you know, perform better
• 10:21
  Mark Haubein: where they can can be the best deployed.
• 10:25
  Mark Haubein: Mhmm.
• 10:25
  Mark Haubein: You know?
• 10:25
  Mark Haubein: And many people that have that have left the fold as it were and
• 10:29
  Mark Haubein: gone out and been successful, you know, whether that's to become an entrepreneur, you
• 10:33
  Mark Haubein: know, with their own firm, like like you and Greg have done, or
• 10:37
  Mark Haubein: whether that's to go into a, you know, a small company or a large
• 10:40
  Mark Haubein: company, whatever it might be that they can thrive at.
• 10:43
  Mark Haubein: I think that's that's the biggest reward for me is seeing.
• 10:47
  Lisa Nichols: I love that.
• 10:48
  Lisa Nichols: I love that you said that, Mark.
• 10:49
  Lisa Nichols: I'll never forget having Jim Swanson, and you remember
• 10:54
  Lisa Nichols: Jim Swanson, the global CIO for Bear.
• 10:56
  Lisa Nichols: I'll never forget him saying this.
• 10:58
  Lisa Nichols: He said, you know, I wanna train people really, where
• 11:02
  Lisa Nichols: they can go, and they have the skills to go anywhere.
• 11:05
  Lisa Nichols: Now I wanna build a culture where they don't wanna go.
• 11:09
  Lisa Nichols: Right.
• 11:10
  Lisa Nichols: But I love what you just said.
• 11:12
  Lisa Nichols: The reward is building the people and regardless if they stay
• 11:16
  Lisa Nichols: with the company or not.
• 11:18
  Lisa Nichols: Right?
• 11:18
  Lisa Nichols: And, there's an impact there.
• 11:21
  Lisa Nichols: There's definitely an impact.
• 11:23
  Lisa Nichols: Well Yeah.
• 11:23
  Lisa Nichols: Now you're the SVP at Rawlings.
• 11:26
  Mark Haubein: Mhmm.
• 11:26
  Lisa Nichols: Rawlings is definitely an iconic brand.
• 11:30
  Lisa Nichols: You know, we see it on our bats.
• 11:32
  Lisa Nichols: We see it on our bulls, all of that.
• 11:34
  Lisa Nichols: You know, it was founded in eighteen eighty seven.
• 11:37
  Lisa Nichols: Can you tell Just a bit ago.
• 11:39
  Lisa Nichols: Yeah.
• 11:39
  Lisa Nichols: Just a little bit ago.
• 11:41
  Lisa Nichols: I mean, that is really that's really remarkable.
• 11:44
  Lisa Nichols: What?
• 11:45
  Lisa Nichols: That's a hundred and forty, almost a hundred and fifty years?
• 11:48
  Mark Haubein: Yeah.
• 11:49
  Mark Haubein: Mhmm.
• 11:49
  Lisa Nichols: That's you tell us a little bit, our listeners, a little bit of the
• 11:53
  Lisa Nichols: history of Rawlings.
• 11:55
  Mark Haubein: Wow.
• 11:56
  Mark Haubein: So, I mean, Rawlings started off, you know, as as really just trying to
• 12:00
  Mark Haubein: to make baseball gloves and then all kinds of other different types of products.
• 12:04
  Mark Haubein: If you if you come into, what we call our Rawlings experience store here
• 12:08
  Mark Haubein: out at Westport, near our headquarters,
• 12:11
  Mark Haubein: you'll see all the different types of things that we used to make, everything
• 12:14
  Mark Haubein: from golf clubs to boxing glove gloves.
• 12:17
  Mark Haubein: I mean, it's just it's all over the all over the map.
• 12:20
  Mark Haubein: You know, it was about being involved in athletics.
• 12:23
  Mark Haubein: And I think over time, things have shifted.
• 12:26
  Mark Haubein: Certainly, you know, the late fifties when the Gold Glove Award was was
• 12:30
  Mark Haubein: started, that was a big iconic moment for us.
• 12:32
  Mark Haubein: And and now we have an even bigger Gold Glove up on the roof
• 12:35
  Mark Haubein: of the building here that, that has allowed us to hate say, hey.
• 12:39
  Mark Haubein: Yeah.
• 12:40
  Mark Haubein: We are here in Saint Louis.
• 12:41
  Mark Haubein: I don't know how many people I've talked to who said, oh, I didn't
• 12:43
  Mark Haubein: realize Rawlings was in Saint Louis.
• 12:46
  Mark Haubein: I had the same reaction when I was recruited.
• 12:48
  Mark Haubein: I didn't realize it either, but, you know, it's been around since the late
• 12:51
  Mark Haubein: eighteen hundreds, so it's kind of crazy.
• 12:54
  Mark Haubein: But, yeah, it's it's been an interesting evolution.
• 12:57
  Mark Haubein: And Rawlins has changed a lot over the last probably five to ten years
• 13:00
  Mark Haubein: as well as we've had a chance to, you know, really focus
• 13:05
  Mark Haubein: on what we call diamond sports, so softball and baseball.
• 13:08
  Mark Haubein: And it kinda shed some of the other items in the portfolio, and that's
• 13:11
  Mark Haubein: really created a sort of a surge in in, in
• 13:16
  Mark Haubein: people's demand for the product and in our interest in in continuing to
• 13:20
  Mark Haubein: provide them with the best products we can.
• 13:22
  Lisa Nichols: Yeah.
• 13:23
  Lisa Nichols: I was thinking you're you're you're narrowing it down, but it's becoming more excellent
• 13:27
  Lisa Nichols: and Mhmm.
• 13:29
  Lisa Nichols: Very, what I wanna say, almost like cut it's there's some customization
• 13:33
  Lisa Nichols: too Yeah.
• 13:34
  Lisa Nichols: Other apps.
• 13:34
  Lisa Nichols: With your products.
• 13:35
  Lisa Nichols: Right?
• 13:36
  Mark Haubein: Yeah.
• 13:36
  Mark Haubein: In fact, we just introduced a, a new three d glove builder out on
• 13:40
  Mark Haubein: our website.
• 13:41
  Mark Haubein: So you can actually go out and not only customize your glove, but you
• 13:44
  Mark Haubein: can see it as it as you spin it and turn it and look
• 13:47
  Mark Haubein: at it at all angles, to see what it's really gonna look like when
• 13:50
  Mark Haubein: you get it delivered.
• 13:51
  Lisa Nichols: Yeah.
• 13:51
  Lisa Nichols: That's innovative.
• 13:52
  Lisa Nichols: That's innovative.
• 13:53
  Lisa Nichols: Well, let me ask you this.
• 13:55
  Lisa Nichols: What has been your mission since stepping into the role?
• 13:58
  Lisa Nichols: Like, tell me about what kinds of things you guys have done and
• 14:03
  Mark Haubein: Sure.
• 14:03
  Mark Haubein: Yeah.
• 14:03
  Mark Haubein: Well, the biggest thing that we had to take on initially was, the ERP
• 14:07
  Mark Haubein: project.
• 14:07
  Mark Haubein: So we had an old green screen a s four hundred based
• 14:11
  Mark Haubein: system that had been around for, I think, twenty three years when we finally
• 14:15
  Mark Haubein: replaced it.
• 14:17
  Mark Haubein: We replaced it with a a newer version of the same product, so it
• 14:20
  Mark Haubein: was somewhat familiar.
• 14:21
  Mark Haubein: So it wasn't as big a change as it could have been.
• 14:23
  Mark Haubein: But from a, a user experience, it was dramatically different.
• 14:27
  Mark Haubein: Right?
• 14:27
  Mark Haubein: Because now you're logging into a web browser instead of, you know,
• 14:31
  Mark Haubein: having your function keys that you're using on a daily basis.
• 14:34
  Mark Haubein: And so that was a really big deal, and that took us until,
• 14:38
  Mark Haubein: summer of twenty twenty four when we finally brought that live.
• 14:41
  Mark Haubein: So that that was the big initial push.
• 14:44
  Mark Haubein: But in addition to that, you know, I mentioned earlier that I like to
• 14:46
  Mark Haubein: build teams.
• 14:47
  Mark Haubein: And that was the a big, sort of, piece of
• 14:52
  Mark Haubein: why I was brought on board was we knew we needed to build up
• 14:54
  Mark Haubein: the IT department, to the point where we could really deliver more projects for
• 14:58
  Mark Haubein: the company, because there was a lot of challenges that were ahead of us.
• 15:02
  Mark Haubein: You know, whether that's, you know, mergers and acquisitions or
• 15:06
  Mark Haubein: trying to get new products off the ground, we had to have a much
• 15:09
  Mark Haubein: more resilient and agile architecture that we could really move forward with.
• 15:12
  Mark Haubein: And Mhmm.
• 15:13
  Mark Haubein: In order to do that, we needed the people in place to make that
• 15:15
  Mark Haubein: happen.
• 15:16
  Mark Haubein: And and we've been able to build the team up to to do that
• 15:19
  Mark Haubein: and partnered with all of our other departments to make sure that, we're
• 15:23
  Mark Haubein: doing what they think should be done, and, you know, that's really what it's
• 15:25
  Mark Haubein: all about.
• 15:27
  Lisa Nichols: Yeah.
• 15:27
  Lisa Nichols: No.
• 15:28
  Lisa Nichols: That's good.
• 15:28
  Lisa Nichols: We could probably do a whole podcast just on that.
• 15:31
  Lisa Nichols: Probably could.
• 15:33
  Lisa Nichols: A collaboration that has to happen and prioritization of projects and,
• 15:37
  Lisa Nichols: you know, there's a lot there.
• 15:39
  Mark Haubein: Yeah.
• 15:39
  Mark Haubein: There never seem to be an end to the number of ideas that, the
• 15:43
  Mark Haubein: creative people around us can can come up with.
• 15:45
  Mark Haubein: Right?
• 15:46
  Lisa Nichols: Exactly.
• 15:47
  Lisa Nichols: So why don't you talk about that process?
• 15:49
  Lisa Nichols: So you've got all these different people in the organization thinking that we should
• 15:53
  Lisa Nichols: do this and this and this.
• 15:54
  Lisa Nichols: I mean, how what what's the process that you go through, Mark, in prioritization?
• 15:59
  Mark Haubein: Yeah.
• 15:59
  Mark Haubein: And we've been introducing a lot of that.
• 16:01
  Mark Haubein: One of the things that we put in place is a a PMO to
• 16:04
  Mark Haubein: help with that process to sort of make sure that intake process
• 16:08
  Mark Haubein: is is funneled correctly.
• 16:10
  Mark Haubein: You know, I think in the past, it was a little bit more wild
• 16:13
  Mark Haubein: west.
• 16:13
  Mark Haubein: You know, whoever could could come up with a good idea, you'd move forward
• 16:17
  Mark Haubein: with it, but then you didn't necessarily know what the impact was on other
• 16:21
  Mark Haubein: initiatives that were already in flight.
• 16:23
  Mark Haubein: So now that we've got that process in place, we're getting a lot better
• 16:27
  Mark Haubein: at understanding that and sitting down and going, not only what is the budget,
• 16:31
  Mark Haubein: do we have the money, but and what how long is it gonna take,
• 16:34
  Mark Haubein: but what are the resources really that are gonna be necessary to deliver it?
• 16:37
  Mark Haubein: Because it's not about, you know, hey.
• 16:39
  Mark Haubein: I'm gonna need three programmers and and two business analysts and that type of
• 16:43
  Mark Haubein: thing.
• 16:44
  Mark Haubein: It's really more about, okay.
• 16:45
  Mark Haubein: Who are those people from the other departments that we're gonna need to pull
• 16:49
  Mark Haubein: in so that we can order the project because they may already be decked
• 16:53
  Mark Haubein: against two or three things that are part of their real job instead of
• 16:56
  Mark Haubein: this project that we're trying to get off the ground.
• 16:59
  Mark Haubein: So Mhmm.
• 17:01
  Lisa Nichols: Yeah.
• 17:01
  Lisa Nichols: And everything comes at a cost to something else.
• 17:03
  Lisa Nichols: Right?
• 17:04
  Mark Haubein: It really does.
• 17:04
  Mark Haubein: Yeah.
• 17:05
  Mark Haubein: So Time is time is limited.
• 17:07
  Mark Haubein: That's that's that's for sure.
• 17:08
  Mark Haubein: It's one of the biggest constraints we've got.
• 17:10
  Lisa Nichols: Yeah.
• 17:11
  Lisa Nichols: For sure.
• 17:12
  Lisa Nichols: Well, the one thing that we can say about technology
• 17:16
  Lisa Nichols: is it's gonna change.
• 17:18
  Lisa Nichols: And the rate of change.
• 17:21
  Lisa Nichols: Right?
• 17:21
  Lisa Nichols: It just seems like we're on this this train that's just going so fast.
• 17:25
  Lisa Nichols: So
• 17:25
  Mark Haubein: Yeah.
• 17:26
  Lisa Nichols: Mark your opinion.
• 17:27
  Lisa Nichols: Every year.
• 17:28
  Lisa Nichols: Exactly.
• 17:29
  Lisa Nichols: And especially, like you already said, with AI, we don't even know what that's
• 17:33
  Lisa Nichols: going to to do, right, and how quickly we're gonna move.
• 17:36
  Lisa Nichols: But, you know, you we've already talked about, you know, that you've been described
• 17:40
  Lisa Nichols: at this people oriented leader.
• 17:42
  Lisa Nichols: How do you bring people along
• 17:46
  Lisa Nichols: when that rate of change is so fast?
• 17:49
  Lisa Nichols: I mean and that can be from a skilling issue.
• 17:52
  Lisa Nichols: That can also be from just an adopting change.
• 17:56
  Lisa Nichols: It's hard.
• 17:58
  Mark Haubein: Yeah.
• 17:58
  Mark Haubein: It really is.
• 17:59
  Mark Haubein: And and, you know, I think within my own department, I can do
• 18:04
  Mark Haubein: the things that I need to do from a development plan standpoint, and I
• 18:07
  Mark Haubein: can work with people to make sure they're getting the right training or that
• 18:11
  Mark Haubein: they're getting exposed to the new skill sets and those types of things.
• 18:14
  Mark Haubein: But the real challenge is how do we drive change across the company,
• 18:19
  Mark Haubein: and not not really IT driving it, but us as an organization.
• 18:23
  Mark Haubein: How do we drive change as Rawlings?
• 18:25
  Mark Haubein: And and that's that's where it really gets hard because, you know, people get
• 18:28
  Mark Haubein: used to doing things a certain way and, convincing them to do
• 18:32
  Mark Haubein: things a different way is sometimes a little little bit of a struggle.
• 18:36
  Mark Haubein: But I think it's it's just a matter of sitting down and understanding how
• 18:40
  Mark Haubein: people work and making sure to you can explain to them
• 18:44
  Mark Haubein: how this could be better and then kinda getting their, their buy in for
• 18:48
  Mark Haubein: that.
• 18:49
  Mark Haubein: A lot of times, the the biggest champions you can have are the people
• 18:52
  Mark Haubein: that were the hardest to convince.
• 18:54
  Lisa Nichols: Oh, that's a good point.
• 18:56
  Lisa Nichols: That's a good point.
• 18:57
  Lisa Nichols: But if you can get them to understand the impact, if you can get
• 19:00
  Lisa Nichols: them to understand the return
• 19:02
  Mark Haubein: Right.
• 19:02
  Lisa Nichols: That you're gonna get, I mean, then they'll get on board and
• 19:06
  Mark Haubein: Absolutely.
• 19:07
  Lisa Nichols: Yeah.
• 19:07
  Lisa Nichols: That's so good.
• 19:10
  Lisa Nichols: I already know the question to this, but I wanna ask you.
• 19:13
  Lisa Nichols: I mean, how what is, communication?
• 19:16
  Lisa Nichols: What role does that have to play in the successful
• 19:21
  Lisa Nichols: rollouts?
• 19:22
  Lisa Nichols: And
• 19:22
  Mark Haubein: It's not important at all.
• 19:23
  Lisa Nichols: It's not important right now.
• 19:26
  Lisa Nichols: Just
• 19:26
  Mark Haubein: It's probably the most important thing that we do.
• 19:29
  Lisa Nichols: Yes.
• 19:30
  Mark Haubein: I mean, the the technology side can be a challenge,
• 19:34
  Mark Haubein: but it's it's not the biggest challenge.
• 19:36
  Mark Haubein: The biggest challenge is always the people side of the equation.
• 19:38
  Mark Haubein: Mhmm.
• 19:39
  Mark Haubein: And that's and the biggest part of that is communication.
• 19:41
  Mark Haubein: I've I've said in the past that eighty, ninety percent of all issues
• 19:45
  Mark Haubein: are usually because we had a breakdown in communication.
• 19:48
  Mark Haubein: It's not that the technology failed necessarily.
• 19:51
  Mark Haubein: It's that the communication failed.
• 19:53
  Mark Haubein: You know?
• 19:53
  Mark Haubein: And that could be that maybe a developer and a and a, you
• 19:57
  Mark Haubein: know, someone that is moving the change into production were communicating about when
• 20:01
  Mark Haubein: it should go in, or it could be, that you were trying
• 20:05
  Mark Haubein: to understand the requirement from a Yes.
• 20:08
  Mark Haubein: Person in the department and that they were they told you just one thing
• 20:12
  Mark Haubein: and you heard another and you designed a third thing.
• 20:15
  Mark Haubein: So
• 20:15
  Lisa Nichols: Yes.
• 20:16
  Mark Haubein: That's really the the biggest breakdown that can take place is in communication.
• 20:19
  Lisa Nichols: You know, Mark, it's so funny because I was just sitting thinking about
• 20:23
  Lisa Nichols: this yesterday, and I and I was thinking, I think communication
• 20:28
  Lisa Nichols: is the one thing that really covers a span
• 20:33
  Lisa Nichols: of a lot of things.
• 20:34
  Lisa Nichols: That can be in your family.
• 20:35
  Lisa Nichols: That can be with a friendship.
• 20:37
  Lisa Nichols: That can be IT.
• 20:39
  Lisa Nichols: I mean, really, the communication.
• 20:41
  Lisa Nichols: And I don't know who said this, but I've always loved this quote.
• 20:44
  Lisa Nichols: Just because you think communication happened doesn't mean that it actually did.
• 20:48
  Lisa Nichols: You know, there just may have been a transmission
• 20:51
  Mark Haubein: Yeah.
• 20:52
  Lisa Nichols: Of information, but it doesn't mean communication happened.
• 20:55
  Mark Haubein: Oh, absolutely.
• 20:56
  Mark Haubein: Yeah.
• 20:57
  Mark Haubein: I totally agree.
• 20:57
  Mark Haubein: One of my favorite quotes is, I think this is from, seven habits
• 21:01
  Mark Haubein: by Stephen Covey, and it's seek first to understand and then
• 21:06
  Mark Haubein: to be understood.
• 21:07
  Lisa Nichols: Yes.
• 21:08
  Mark Haubein: And I see far too often that we're trying to jump into a
• 21:12
  Mark Haubein: conversation because we were we're in solution mode.
• 21:15
  Mark Haubein: That's really prevalent in IT because that's what we do.
• 21:18
  Lisa Nichols: We
• 21:18
  Mark Haubein: provide solutions.
• 21:19
  Mark Haubein: So it's really easy to get into the habit when you're having that conversation
• 21:24
  Mark Haubein: with someone to say, oh, okay.
• 21:26
  Mark Haubein: I think I know what you wanna do.
• 21:27
  Mark Haubein: Well, wait a few minutes and make sure that you understand what what they're
• 21:31
  Mark Haubein: really trying to do and keep asking those questions to peel the onion back
• 21:35
  Mark Haubein: on the why they wanna do things.
• 21:37
  Mark Haubein: Because then you'll soon soon discover the real cause and the real reason, and
• 21:41
  Mark Haubein: then you can go forward.
• 21:43
  Lisa Nichols: Yeah.
• 21:44
  Lisa Nichols: So good.
• 21:45
  Lisa Nichols: So good.
• 21:47
  Lisa Nichols: Alright.
• 21:47
  Lisa Nichols: I'm gonna ask you one more question, then we do need to take a
• 21:50
  Lisa Nichols: quick break.
• 21:50
  Lisa Nichols: But
• 21:51
  Mark Haubein: Okay.
• 21:51
  Lisa Nichols: You you talk about I always say every organization has a culture.
• 21:56
  Lisa Nichols: Yep.
• 21:56
  Lisa Nichols: My friend Mark Miller says either you design it or it happens by accident.
• 22:01
  Lisa Nichols: You'd rather design it.
• 22:02
  Lisa Nichols: Right?
• 22:03
  Mark Haubein: Yeah.
• 22:03
  Lisa Nichols: But I've also said that IT, your department
• 22:08
  Lisa Nichols: has a culture.
• 22:09
  Lisa Nichols: And
• 22:12
  Lisa Nichols: as a leader in IT, you want to have a good culture where you're
• 22:16
  Lisa Nichols: a talent magnet.
• 22:17
  Lisa Nichols: So I know that you have said, I have read that you
• 22:21
  Lisa Nichols: you want the IT organization at Rawlings to be
• 22:26
  Lisa Nichols: a can do culture.
• 22:28
  Lisa Nichols: Can you dig into that a little bit?
• 22:30
  Lisa Nichols: What does that actually look like in practice?
• 22:33
  Mark Haubein: Yeah.
• 22:33
  Mark Haubein: I think it's it's a matter of, again, back to listening and understanding
• 22:37
  Mark Haubein: what people are trying to get done.
• 22:39
  Mark Haubein: You know, it's not just agreeing and saying yes.
• 22:43
  Mark Haubein: It's saying, I think we can do that, but let's talk about how we
• 22:46
  Mark Haubein: get there.
• 22:47
  Mark Haubein: Because sometimes someone will come to you with a solution, and that may not
• 22:50
  Mark Haubein: be the right solution for the the the, problem.
• 22:54
  Mark Haubein: It's really better to figure out what the problem is and then say, yeah.
• 22:57
  Mark Haubein: We can do this.
• 22:59
  Mark Haubein: And then making sure that people understand to to have that attitude
• 23:03
  Mark Haubein: with if somebody does come forward with a request, I think we can
• 23:07
  Mark Haubein: probably help you, but let's talk about how.
• 23:09
  Lisa Nichols: Yeah.
• 23:10
  Lisa Nichols: No.
• 23:10
  Lisa Nichols: That's really good.
• 23:12
  Lisa Nichols: Mark, you and I both know Christy Barker
• 23:14
  Mark Haubein: Yep.
• 23:15
  Lisa Nichols: With Owen.
• 23:16
  Lisa Nichols: Very well.
• 23:16
  Lisa Nichols: And I'll never forget her saying one time, one of the first questions
• 23:20
  Lisa Nichols: that she asked out the gate is what is the problem we're
• 23:24
  Lisa Nichols: trying to solve?
• 23:26
  Mark Haubein: Yep.
• 23:26
  Mark Haubein: That's a good that's a good line to have right there.
• 23:29
  Mark Haubein: Love it.
• 23:30
  Lisa Nichols: And just getting clarity on that at the get go?
• 23:34
  Lisa Nichols: Because if you don't get clarity, you may be trying to solve a problem
• 23:38
  Lisa Nichols: that really doesn't matter.
• 23:39
  Mark Haubein: Yeah.
• 23:40
  Mark Haubein: Making assumptions is the biggest biggest problem.
• 23:42
  Mark Haubein: And a lot lot of times, that's one of the biggest breakdowns in communication
• 23:45
  Mark Haubein: too is you've made an assumption about what someone's what someone needs or what
• 23:49
  Mark Haubein: they're trying to do or what even the question is that they're asking.
• 23:52
  Lisa Nichols: Yes.
• 23:52
  Mark Haubein: If you don't ask those questions, it's real hard to get down to the
• 23:55
  Mark Haubein: root of.
• 23:56
  Lisa Nichols: Of.
• 23:56
  Lisa Nichols: Yes.
• 23:56
  Lisa Nichols: Very good.
• 23:57
  Lisa Nichols: Well, we do need to take a quick break, and we'll be right back
• 24:00
  Lisa Nichols: with Mark on the Something Extra podcast.
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• 24:33
  Lisa Nichols: Welcome back, everyone, to the Something Extra podcast with my friend,
• 24:37
  Lisa Nichols: Mark.
• 24:38
  Lisa Nichols: Mark, this has been so good.
• 24:40
  Lisa Nichols: Thank you so much again for just sharing your wisdom.
• 24:43
  Lisa Nichols: I know it's gonna help our listeners.
• 24:44
  Lisa Nichols: But I wanted to let's talk about decision making and executive presence.
• 24:50
  Lisa Nichols: It's been said of you that you stay calm
• 24:54
  Lisa Nichols: under pressure.
• 24:56
  Mark Haubein: Most of the time, I'd say that's true.
• 24:59
  Lisa Nichols: How do you do that?
• 25:01
  Lisa Nichols: What is your what's your secret?
• 25:03
  Lisa Nichols: What's your mojo as far as, staying calm under pressure?
• 25:09
  Mark Haubein: That's that's really interesting.
• 25:10
  Mark Haubein: I'm not sure how to quite answer it.
• 25:14
  Mark Haubein: I'd say it's just a matter of of
• 25:18
  Mark Haubein: if you're struggling to figure out what to say, don't say anything.
• 25:23
  Mark Haubein: At first, learn what the problem is and listen.
• 25:26
  Mark Haubein: So that's a part of it.
• 25:28
  Mark Haubein: I think another part of it is that if everybody else is panicking, there's
• 25:32
  Mark Haubein: no reason for you to add to that.
• 25:34
  Mark Haubein: So if you're better off just sitting back and saying, okay.
• 25:38
  Mark Haubein: What's the real problem?
• 25:39
  Mark Haubein: How do we solve it?
• 25:40
  Mark Haubein: And how do we move forward?
• 25:42
  Lisa Nichols: Yeah.
• 25:43
  Lisa Nichols: What about this, Mark?
• 25:45
  Lisa Nichols: Because as I'm asking myself that question, I'm thinking,
• 25:50
  Lisa Nichols: no.
• 25:50
  Lisa Nichols: I don't always stay calm under pressure either, but,
• 25:54
  Lisa Nichols: I try.
• 25:56
  Lisa Nichols: And what I always go back to is, gosh, we got through
• 26:00
  Lisa Nichols: that.
• 26:01
  Lisa Nichols: We got through that hard season.
• 26:03
  Lisa Nichols: We got through that hard season.
• 26:05
  Lisa Nichols: We'll get through this one.
• 26:07
  Mark Haubein: And Absolutely.
• 26:09
  Lisa Nichols: Yeah.
• 26:10
  Lisa Nichols: I think relying on how things have gone in the past
• 26:14
  Lisa Nichols: helps.
• 26:15
  Lisa Nichols: Right?
• 26:15
  Lisa Nichols: Oh,
• 26:16
  Mark Haubein: I think it really does.
• 26:17
  Mark Haubein: You know?
• 26:17
  Mark Haubein: And and I talk to to my teams a lot about that type of
• 26:20
  Mark Haubein: thing, Lisa, is I think it's important to to know where you're at
• 26:24
  Mark Haubein: on the journey and to look back every once in a while.
• 26:27
  Mark Haubein: Mhmm.
• 26:27
  Mark Haubein: Because if you're in the heat of it, it's really easy to get frustrated
• 26:31
  Mark Haubein: and say, we're just not making any progress.
• 26:35
  Mark Haubein: But if you take that step back and take a few minutes to just
• 26:38
  Mark Haubein: catch your breath and look back, you can go, okay.
• 26:42
  Mark Haubein: We really have made a lot of progress.
• 26:45
  Mark Haubein: Yeah.
• 26:45
  Mark Haubein: Yeah.
• 26:45
  Mark Haubein: We still got some some mountains to climb, but but we're getting there, and
• 26:49
  Mark Haubein: we'll get there one step at a time.
• 26:51
  Mark Haubein: And usually, that that helps take care of that.
• 26:53
  Lisa Nichols: Yeah.
• 26:54
  Lisa Nichols: I agree.
• 26:55
  Lisa Nichols: And the other word of wisdom that I would give to leaders
• 26:59
  Lisa Nichols: is when you have newer people on the team Mhmm.
• 27:03
  Lisa Nichols: Mark, sometimes they don't have that tribal knowledge.
• 27:06
  Lisa Nichols: They don't have that history.
• 27:08
  Mark Haubein: Yeah.
• 27:09
  Lisa Nichols: So being able to tell those stories,
• 27:13
  Lisa Nichols: I think, is helpful too to newer people
• 27:17
  Lisa Nichols: and to say, you know, we've been here before.
• 27:19
  Lisa Nichols: We've seen this before.
• 27:20
  Lisa Nichols: Let me tell you what happened in whatever, you know, five years ago.
• 27:25
  Mark Haubein: Well, I think that's one of the the big
• 27:28
  Mark Haubein: pluses of some of the the groups that we join here in Saint Louis
• 27:32
  Mark Haubein: area too.
• 27:33
  Mark Haubein: You know?
• 27:33
  Mark Haubein: And you and I are involved in several of those.
• 27:36
  Mark Haubein: You know?
• 27:36
  Mark Haubein: I encourage the people on my team to do those types of things as
• 27:39
  Mark Haubein: well because those war stories that you hear from other places, other companies,
• 27:44
  Mark Haubein: you're gonna go, okay.
• 27:46
  Mark Haubein: Somebody else has dealt with this.
• 27:48
  Mark Haubein: I know they came out of it.
• 27:49
  Mark Haubein: We should be able to come out of it too.
• 27:51
  Mark Haubein: Mhmm.
• 27:52
  Mark Haubein: And then you can share your your experiences with others as well, and then
• 27:55
  Mark Haubein: they have the same kind of feedback.
• 27:57
  Mark Haubein: It's like, oh, okay.
• 27:58
  Mark Haubein: You guys went through that.
• 27:59
  Mark Haubein: Okay.
• 27:59
  Mark Haubein: Well, we should be able to make it.
• 28:01
  Mark Haubein: What would you have any suggestions?
• 28:02
  Mark Haubein: And then you can kinda share those things back and forth.
• 28:05
  Mark Haubein: And, you know, as you bring in new people and you bring in, you
• 28:08
  Mark Haubein: know, experienced tires, they have those stories to share.
• 28:11
  Mark Haubein: And then like you said, if you've got some some newer people that maybe
• 28:15
  Mark Haubein: are fairly, early on in their careers, you can try to impart,
• 28:19
  Mark Haubein: some of those stories to them also.
• 28:20
  Mark Haubein: Storytelling is a really, a big part of of what
• 28:24
  Mark Haubein: we do, I think, especially once you get into leadership positions.
• 28:28
  Mark Haubein: It's not just about trying to get things done.
• 28:30
  Mark Haubein: It's trying to make sure that people understand the history and
• 28:34
  Mark Haubein: and, what's possible.
• 28:36
  Mark Haubein: You know?
• 28:36
  Mark Haubein: You talk hear people talk about the art of the possible.
• 28:39
  Mark Haubein: Well, a lot of that wouldn't be possible if if somebody hadn't already paved
• 28:42
  Mark Haubein: the way.
• 28:43
  Lisa Nichols: So learning about that really helped.
• 28:45
  Lisa Nichols: Yeah.
• 28:46
  Lisa Nichols: And I'm so glad you brought up one other thing you've said about these
• 28:49
  Lisa Nichols: groups.
• 28:51
  Lisa Nichols: I said, don't don't ever feel like you have to go these
• 28:55
  Lisa Nichols: things alone either.
• 28:56
  Lisa Nichols: If you don't have a group, get into a group.
• 28:59
  Lisa Nichols: If you're here in Saint Louis or even if you're not, talk to Mark
• 29:02
  Lisa Nichols: and I because we can get you plugged into CIO.
• 29:05
  Lisa Nichols: We can get you plugged into HMG,
• 29:07
  Mark Haubein: the
• 29:07
  Lisa Nichols: CIO, group there.
• 29:09
  Lisa Nichols: There's all kinds of ways that you can get
• 29:13
  Lisa Nichols: into a room with other people who've maybe gone through what you are going
• 29:17
  Lisa Nichols: through.
• 29:18
  Mark Haubein: And I think you hit on another another thing within that, answer, Lisa,
• 29:23
  Mark Haubein: and that's you don't have to go alone through things.
• 29:26
  Mark Haubein: And it's not just about outside the company, you know, reaching out.
• 29:29
  Mark Haubein: It's even within.
• 29:30
  Mark Haubein: So Yes.
• 29:31
  Mark Haubein: You know, a lot of IT people are very focused on solutions like we
• 29:35
  Mark Haubein: talked about earlier, but also, wanting to be the
• 29:39
  Mark Haubein: expert and wanting to be the person that solves it and not wanting to
• 29:43
  Mark Haubein: ask for help.
• 29:43
  Mark Haubein: You know?
• 29:44
  Mark Haubein: Oh, I if I just work on this for another fifteen or twenty minutes,
• 29:46
  Mark Haubein: I can figure this out.
• 29:48
  Mark Haubein: K?
• 29:49
  Mark Haubein: If you've already worked on something for thirty minutes, you probably should
• 29:53
  Mark Haubein: go, okay.
• 29:54
  Mark Haubein: Let me talk to some of the other people on the team and see
• 29:57
  Mark Haubein: if they run into this before.
• 29:58
  Mark Haubein: They may already have the solution that you just spent thirty minutes beating your
• 30:02
  Mark Haubein: head against them and try to solve.
• 30:04
  Mark Haubein: Or they may have an idea that you can work together and then collaborate
• 30:07
  Mark Haubein: to get that problem solved.
• 30:09
  Lisa Nichols: So good.
• 30:10
  Lisa Nichols: So good.
• 30:11
  Lisa Nichols: Well, let me ask you this.
• 30:13
  Lisa Nichols: When you've got tough decisions to make and there's no clear
• 30:17
  Lisa Nichols: answer,
• 30:19
  Lisa Nichols: what's your process?
• 30:21
  Lisa Nichols: What's the process that you go through, Mark?
• 30:23
  Mark Haubein: Well, I think a lot.
• 30:24
  Mark Haubein: You know, you you write everything down, and you if that's, you know, sitting
• 30:28
  Mark Haubein: in a room or a war room with people to to figure things out
• 30:31
  Mark Haubein: and putting things up on a board, that's part of it.
• 30:34
  Mark Haubein: I think there's also a lot of internal,
• 30:37
  Mark Haubein: conversation that goes on for me myself.
• 30:39
  Mark Haubein: You know?
• 30:39
  Mark Haubein: There's a lot of prayer that's involved there, and then just trying to
• 30:44
  Mark Haubein: to find that peace and that calm center in whatever storm you're dealing with,
• 30:48
  Mark Haubein: then you usually can figure it out.
• 30:49
  Mark Haubein: If you if you sit down with enough smart people, they can help you
• 30:54
  Mark Haubein: get there.
• 30:55
  Lisa Nichols: Yeah.
• 30:55
  Lisa Nichols: I'm so glad that you brought up something because I know faith is important
• 30:59
  Lisa Nichols: to you.
• 31:00
  Lisa Nichols: It's important to me too.
• 31:02
  Lisa Nichols: How how does faith show up for you, Mark, like, in your living?
• 31:07
  Mark Haubein: Sure.
• 31:07
  Mark Haubein: I think it's pretty much on a daily basis.
• 31:10
  Mark Haubein: You know?
• 31:11
  Mark Haubein: As I mentioned earlier, people are the are the hardest thing to deal with.
• 31:15
  Mark Haubein: Technology is easy.
• 31:17
  Mark Haubein: So having the the faith to to
• 31:21
  Mark Haubein: say, give me give me patience, give me peace, give me understanding,
• 31:25
  Mark Haubein: whatever it might be.
• 31:27
  Mark Haubein: I think those are are really important conversations,
• 31:30
  Mark Haubein: to have, with whatever your your brand of faith might be,
• 31:34
  Mark Haubein: and that can usually help center you and keep you calm.
• 31:38
  Lisa Nichols: Yeah.
• 31:39
  Lisa Nichols: Yeah.
• 31:39
  Lisa Nichols: That's, I I would say that's probably one of the big
• 31:43
  Lisa Nichols: reasons you're able to stay calm under pressure.
• 31:46
  Mark Haubein: Mhmm.
• 31:47
  Mark Haubein: I would agree.
• 31:47
  Lisa Nichols: Because you know you're not alone, and you know that you've got a higher
• 31:50
  Lisa Nichols: power that helps you to do that.
• 31:53
  Lisa Nichols: Right?
• 31:54
  Mark Haubein: Yep.
• 31:54
  Mark Haubein: Mhmm.
• 31:54
  Lisa Nichols: So good.
• 31:57
  Lisa Nichols: Alright.
• 31:59
  Lisa Nichols: How do you personally keep your team aligned to the bigger
• 32:03
  Lisa Nichols: picture?
• 32:04
  Lisa Nichols: And I'm kinda going back to
• 32:05
  Mark Haubein: Sure.
• 32:06
  Lisa Nichols: Let's borrow from Simon.
• 32:08
  Lisa Nichols: Right?
• 32:08
  Lisa Nichols: Cousin Simon.
• 32:09
  Lisa Nichols: You know?
• 32:10
  Lisa Nichols: Start with why.
• 32:11
  Lisa Nichols: You know?
• 32:11
  Lisa Nichols: People want to see the bigger picture.
• 32:13
  Lisa Nichols: They need to understand how what they are doing, why it matters, how
• 32:17
  Lisa Nichols: it maps to the bigger picture.
• 32:19
  Lisa Nichols: What do you personally do to keep people aligned to the bigger
• 32:23
  Lisa Nichols: picture?
• 32:24
  Mark Haubein: Yeah.
• 32:24
  Mark Haubein: I think it's it's really important to have as much transparency as you can,
• 32:28
  Mark Haubein: within a role within a leadership role like this.
• 32:32
  Mark Haubein: So I have a kind of a stair step approach to to communication
• 32:36
  Mark Haubein: around that.
• 32:37
  Mark Haubein: You know, I'm involved with exec team meetings and and whatever other, you know,
• 32:40
  Mark Haubein: leadership things that I get pulled into.
• 32:43
  Mark Haubein: But then being able to share what is not confidential, from
• 32:47
  Mark Haubein: those meetings with my team my, direct reports, but then also the the department
• 32:51
  Mark Haubein: as it's appropriate, I think is important.
• 32:54
  Mark Haubein: So that gives them a chance to hear what's happening, you know, at the
• 32:58
  Mark Haubein: broader level and and then talking to them about how what they're doing
• 33:02
  Mark Haubein: fits in.
• 33:03
  Mark Haubein: One of the things we do here at Rawlings that I've seen other companies
• 33:07
  Mark Haubein: do as well is trying to do that sort of cascading, goal
• 33:11
  Mark Haubein: setting.
• 33:12
  Mark Haubein: So you make sure you set the goals at the corporate level, and then
• 33:15
  Mark Haubein: those goals cascade down, through everybody.
• 33:18
  Mark Haubein: And and then you try to tie those goals together so that you can
• 33:22
  Mark Haubein: see how what you're doing is leading to, you know, better earnings or
• 33:26
  Mark Haubein: better sales or or better processes that might be out there.
• 33:30
  Mark Haubein: Mhmm.
• 33:31
  Lisa Nichols: How about customer sat?
• 33:33
  Lisa Nichols: I mean, do you guys, measure your customer satisfaction?
• 33:36
  Lisa Nichols: Do you have those?
• 33:37
  Lisa Nichols: Yeah.
• 33:37
  Mark Haubein: We do.
• 33:38
  Mark Haubein: I I would say it's probably not as objective as some other places.
• 33:42
  Mark Haubein: It's somewhat subjective.
• 33:43
  Mark Haubein: Right.
• 33:44
  Mark Haubein: Certainly from a from an IT standpoint, from a from an overall
• 33:48
  Mark Haubein: company standpoint.
• 33:48
  Mark Haubein: Obviously, we do, you know, measure customer satisfaction and things like that.
• 33:52
  Mark Haubein: We try to keep that as high as possible.
• 33:53
  Mark Haubein: But, I think it a lot of it is trying to make sure that
• 33:57
  Mark Haubein: you're touching base with, other leaders or peers within
• 34:01
  Mark Haubein: the company, to make sure that that things are going smoothly.
• 34:05
  Mark Haubein: And if they're not, you know, try to address those as quickly as you
• 34:08
  Mark Haubein: can.
• 34:08
  Lisa Nichols: Right.
• 34:10
  Lisa Nichols: Mark, how do you personally get feedback?
• 34:13
  Lisa Nichols: Do you guys do, like, three sixties or anything like that?
• 34:17
  Lisa Nichols: Do you?
• 34:17
  Lisa Nichols: Okay.
• 34:18
  Mark Haubein: Yeah.
• 34:18
  Mark Haubein: I I I started that many, many years ago.
• 34:21
  Mark Haubein: Okay.
• 34:21
  Mark Haubein: Probably with two or three companies back.
• 34:24
  Mark Haubein: I try to do at least a level up, peers to the side
• 34:29
  Mark Haubein: and level below if if people have direct reports, just so
• 34:33
  Mark Haubein: you can kinda get
• 34:35
  Mark Haubein: a pattern.
• 34:36
  Mark Haubein: You know, if if you get a one off on on some of those,
• 34:39
  Mark Haubein: it's like, okay.
• 34:40
  Mark Haubein: Well, I might mention that, but maybe that doesn't get written formally into a
• 34:44
  Mark Haubein: review.
• 34:44
  Mark Haubein: But if you have a couple of people that say something similar, well,
• 34:48
  Mark Haubein: now you've got a pattern that you can see developing, and then you can
• 34:51
  Mark Haubein: try to address it.
• 34:52
  Mark Haubein: Mhmm.
• 34:53
  Mark Haubein: One of the biggest, I would say failures that we do a lot
• 34:57
  Mark Haubein: of times within review processes is people, you know, are
• 35:01
  Mark Haubein: afraid to say something to a person they're reviewing that especially
• 35:06
  Mark Haubein: if it's negative.
• 35:07
  Lisa Nichols: Yes.
• 35:07
  Mark Haubein: And I think that's just such a disservice, not to bring those up as
• 35:11
  Mark Haubein: soon as you find out because you don't want surprises, and you wanna give
• 35:15
  Mark Haubein: people a chance to, you know, turn a corner and change what they're doing.
• 35:19
  Mark Haubein: And, you know, that's been some of the the the most rewarding, things that
• 35:23
  Mark Haubein: I've seen is when you I've been able to give feedback, whether it's from
• 35:27
  Mark Haubein: me or from other people.
• 35:29
  Mark Haubein: Along those lines, it's constructive, and people go, wow.
• 35:33
  Mark Haubein: I didn't realize I was doing that, or I didn't realize what I was
• 35:37
  Mark Haubein: doing was perceived that way, which is really important.
• 35:40
  Mark Haubein: You know, perceptions are reality.
• 35:41
  Mark Haubein: One of my former leaders told me a long time ago, and I'm like,
• 35:45
  Mark Haubein: that makes a lot of sense.
• 35:46
  Mark Haubein: Yeah.
• 35:47
  Mark Haubein: So if you can see them, you know, kind of absorb that and internalize
• 35:52
  Mark Haubein: it and then make changes, and that that's just a huge, huge moment
• 35:56
  Mark Haubein: there.
• 35:56
  Lisa Nichols: Yeah.
• 35:57
  Lisa Nichols: Well and it's hard.
• 35:58
  Lisa Nichols: I mean, I was just I had a leader on, the podcast recently,
• 36:02
  Lisa Nichols: Mark, and we're just talking about blind spots.
• 36:05
  Mark Haubein: Yeah.
• 36:05
  Lisa Nichols: And people may not believe they we all have them.
• 36:09
  Lisa Nichols: Right?
• 36:10
  Lisa Nichols: And self awareness is so important.
• 36:13
  Lisa Nichols: I mean, there's been studies out there that that say that eighty
• 36:17
  Lisa Nichols: five percent of people believe they're self aware, but the studies show that only
• 36:21
  Lisa Nichols: ten to fifteen percent really are.
• 36:24
  Mark Haubein: That sounds about right.
• 36:25
  Lisa Nichols: So, you know, I mean, it's nothing to be ashamed of.
• 36:28
  Lisa Nichols: I mean, we all have them, and it's hard to see yourself.
• 36:31
  Lisa Nichols: And so,
• 36:33
  Lisa Nichols: yeah, I always say and it's hard.
• 36:35
  Lisa Nichols: It's not fun to deliver, like but you can do it in a way
• 36:38
  Lisa Nichols: that still maintains that person's dignity, I believe.
• 36:42
  Mark Haubein: Yeah.
• 36:42
  Mark Haubein: Absolutely.
• 36:43
  Lisa Nichols: And it and I do believe if you really care about that person, you're
• 36:46
  Lisa Nichols: not gonna want them to stay where they are.
• 36:48
  Mark Haubein: Yeah.
• 36:48
  Mark Haubein: You're gonna want them to fix it.
• 36:50
  Mark Haubein: Grow and move, so you gotta be able to give them direction.
• 36:53
  Lisa Nichols: Yeah.
• 36:53
  Lisa Nichols: For sure.
• 36:54
  Mark Haubein: You gotta be able to receive it too.
• 36:55
  Mark Haubein: That's another hard part of it is.
• 36:57
  Mark Haubein: It's not just delivery.
• 36:58
  Mark Haubein: It's being able to receive feedback.
• 37:00
  Mark Haubein: So
• 37:01
  Lisa Nichols: Absolutely.
• 37:02
  Lisa Nichols: Absolutely.
• 37:02
  Lisa Nichols: And that requires humility.
• 37:04
  Lisa Nichols: That requires, you know, courage, I think, to be able
• 37:09
  Lisa Nichols: to to accept it and receive it.
• 37:10
  Lisa Nichols: Mhmm.
• 37:11
  Lisa Nichols: Yep.
• 37:13
  Mark Haubein: Well, that's that's one of the things about your your book that I love
• 37:16
  Mark Haubein: the most, Lisa, was that the whole first chapter was about humility.
• 37:20
  Lisa Nichols: Yes.
• 37:21
  Lisa Nichols: It starts with that.
• 37:22
  Mark Haubein: I'm I'm gonna love this book because it's right up right up my alley.
• 37:25
  Mark Haubein: So
• 37:26
  Lisa Nichols: Yeah.
• 37:26
  Lisa Nichols: Thank you so much for reading the book, and, you've given me such wonderful
• 37:31
  Lisa Nichols: encouragement, Mark, and it means the world to me.
• 37:33
  Lisa Nichols: But let's talk about personal on the personal side.
• 37:36
  Lisa Nichols: So you've built this incredible career, incredible career.
• 37:40
  Lisa Nichols: You have a wife, Suzanne, three kids, Kayla and Sienna and Luke.
• 37:44
  Lisa Nichols: Mhmm.
• 37:45
  Lisa Nichols: How have you balanced your career with your family life?
• 37:49
  Lisa Nichols: And
• 37:50
  Mark Haubein: tell me.
• 37:50
  Mark Haubein: And I think you'll know.
• 37:52
  Mark Haubein: I mean, it's it's it's a challenge.
• 37:54
  Mark Haubein: Right?
• 37:54
  Mark Haubein: Yes.
• 37:56
  Mark Haubein: Yeah.
• 37:56
  Mark Haubein: I think it's making sure that they know they're
• 38:00
  Mark Haubein: important, but then also showing it by your actions.
• 38:04
  Mark Haubein: So, you know, it working till eight o'clock at night is probably
• 38:08
  Mark Haubein: not gonna help with that.
• 38:09
  Mark Haubein: So I think you're better off, you know, work until a normal time, five
• 38:13
  Mark Haubein: or six o'clock, whatever that is for your your schedule, and then you head
• 38:17
  Mark Haubein: home.
• 38:18
  Mark Haubein: And then you try to, you know, decompress on the way home so that
• 38:21
  Mark Haubein: you could be present for your family when you get there.
• 38:24
  Mark Haubein: And if you have to pick up, you know, your laptop for, you know,
• 38:27
  Mark Haubein: a half an hour in the evening and answer those four emails that you
• 38:30
  Mark Haubein: couldn't get to during the day, then that's something you've gotta do.
• 38:32
  Mark Haubein: But, for the most part, I think it's it's really about making sure that
• 38:36
  Mark Haubein: you balance the time and you balance the quality of the time even more
• 38:40
  Lisa Nichols: so.
• 38:41
  Lisa Nichols: Mhmm.
• 38:41
  Lisa Nichols: So setting boundaries.
• 38:43
  Mark Haubein: Yeah.
• 38:44
  Mark Haubein: Setting boundaries, and then being present, I think, is a lot of it.
• 38:48
  Lisa Nichols: Yeah.
• 38:48
  Lisa Nichols: Yeah.
• 38:49
  Lisa Nichols: That's so good.
• 38:50
  Lisa Nichols: Well, I always say my kids, my children have been, like, one of
• 38:54
  Lisa Nichols: my biggest classrooms.
• 38:56
  Mark Haubein: Absolutely.
• 38:57
  Lisa Nichols: And I have adult children now, Mark.
• 38:59
  Lisa Nichols: They're still teaching me things.
• 39:01
  Lisa Nichols: I'm still, like, having to grow because, you know, parenting an adult
• 39:06
  Lisa Nichols: child is very different than parenting a three year old.
• 39:09
  Lisa Nichols: Right?
• 39:09
  Mark Haubein: It is.
• 39:09
  Mark Haubein: Mhmm.
• 39:10
  Mark Haubein: So It's a lot more fun in some respects.
• 39:12
  Lisa Nichols: Yeah.
• 39:13
  Lisa Nichols: I'm still learning, though.
• 39:14
  Lisa Nichols: I'm a work in progress.
• 39:16
  Lisa Nichols: Thank goodness.
• 39:16
  Mark Haubein: Yeah.
• 39:17
  Lisa Nichols: I had a friend tell me recently said, you know, really,
• 39:21
  Lisa Nichols: when your kids become adults, you move more not just a coach.
• 39:26
  Lisa Nichols: You move into consultant role.
• 39:28
  Mark Haubein: Yeah.
• 39:29
  Lisa Nichols: And I thought that was so good, Mark, because what is a consultant?
• 39:33
  Lisa Nichols: A consultant is hired.
• 39:35
  Lisa Nichols: Yeah.
• 39:36
  Lisa Nichols: So you don't speak until you're hired.
• 39:39
  Mark Haubein: That's a good point, Lisa.
• 39:40
  Mark Haubein: That's a very good point.
• 39:42
  Lisa Nichols: I know.
• 39:42
  Lisa Nichols: I've just I've never forgotten that.
• 39:44
  Lisa Nichols: I just thought that was so good.
• 39:45
  Lisa Nichols: But what have your kids taught you about leadership?
• 39:50
  Mark Haubein: I think one of the big things is right along those lines is when
• 39:53
  Mark Haubein: to step in and when not to.
• 39:55
  Mark Haubein: Sometimes you have to take a step back and let people work things out.
• 39:59
  Mark Haubein: I can still remember a time when my girls, who are only about eight
• 40:02
  Mark Haubein: seventeen months apart, They were having a little, tiff,
• 40:06
  Mark Haubein: you know, and they were probably, I don't know, ten or twelve, something like
• 40:10
  Mark Haubein: that.
• 40:10
  Mark Haubein: Mhmm.
• 40:11
  Mark Haubein: And, you know, I I I was an only child growing up, so I'm
• 40:14
  Mark Haubein: not used to all that that sibling back and forth Yes.
• 40:17
  Mark Haubein: And the the stuff that goes into that.
• 40:19
  Mark Haubein: So I I came up to the room and I said, hey.
• 40:21
  Mark Haubein: Is there anything I can do?
• 40:22
  Mark Haubein: Like, dad, we got this.
• 40:24
  Mark Haubein: You go away.
• 40:25
  Mark Haubein: I'm like, okay.
• 40:27
  Mark Haubein: And and they did.
• 40:28
  Mark Haubein: You know?
• 40:28
  Mark Haubein: They worked it out.
• 40:29
  Lisa Nichols: It out.
• 40:30
  Lisa Nichols: But,
• 40:31
  Mark Haubein: you know, I think being able to apply that, I think, even at work
• 40:34
  Mark Haubein: is important too.
• 40:35
  Mark Haubein: You know, if you've got two people that are are kind of, you know,
• 40:39
  Mark Haubein: butting heads a little bit, it's okay to step in and say, hey.
• 40:41
  Mark Haubein: Why don't you guys take a break and then come back together and talk?
• 40:44
  Mark Haubein: But letting them work it out first is usually a good solution.
• 40:49
  Mark Haubein: Mhmm.
• 40:49
  Mark Haubein: Or letting things play out even in a meeting.
• 40:51
  Mark Haubein: You know, if it's a a meeting with my leadership team and things are
• 40:55
  Mark Haubein: starting to get a little bit, you know, more heated than usual.
• 40:59
  Mark Haubein: Maybe it's a topic that everybody's really passionate about.
• 41:02
  Mark Haubein: It's okay to sit back and and let the the sparks fly for a
• 41:05
  Mark Haubein: little bit until things start to work their way out and then say, okay.
• 41:09
  Mark Haubein: It seems seems like you guys have come up to, you know, a pretty
• 41:12
  Mark Haubein: good solution.
• 41:12
  Mark Haubein: Let's move forward.
• 41:14
  Lisa Nichols: Yeah.
• 41:15
  Lisa Nichols: That's good.
• 41:15
  Lisa Nichols: Well, let me ask you one more question, then I've got a little lightning
• 41:18
  Lisa Nichols: round for you, and then we'll talk about something extra.
• 41:22
  Lisa Nichols: But does your family do you guys have any rituals or practices
• 41:26
  Lisa Nichols: that you do as a family, Mark, to keep you grounded, to keep you
• 41:30
  Lisa Nichols: connected to one another?
• 41:32
  Mark Haubein: Yep.
• 41:33
  Mark Haubein: Yeah.
• 41:33
  Mark Haubein: One of the things that I I I love, and this is really more
• 41:36
  Mark Haubein: of a as the kids have gotten older thing is,
• 41:40
  Mark Haubein: when our oldest went off to college, Sienna, the first time, we we made
• 41:44
  Mark Haubein: a deal before she left, and that's at least once a week we were
• 41:47
  Mark Haubein: gonna connect.
• 41:48
  Mark Haubein: So pretty much it's usually Sundays, sometime in the afternoon or evening,
• 41:52
  Mark Haubein: and we all have a what we call a FAMNET call, where everybody
• 41:57
  Mark Haubein: gets on.
• 41:57
  Mark Haubein: And, you know, that's continued.
• 41:59
  Mark Haubein: So it's been,
• 42:00
  Mark Haubein: at least eight years now that we've been doing that.
• 42:04
  Lisa Nichols: That's awesome.
• 42:05
  Mark Haubein: Yeah.
• 42:05
  Mark Haubein: And it it's really fantastic because it's fun for us not only to just
• 42:09
  Mark Haubein: kinda check-in and see how things are going, but also, you know, sometimes my
• 42:13
  Mark Haubein: wife and I will just sit back and watch the kids have a conversation
• 42:16
  Mark Haubein: as opposed to us saying, hey.
• 42:18
  Mark Haubein: Well, what did you do?
• 42:19
  Mark Haubein: How are things going?
• 42:20
  Mark Haubein: You know?
• 42:20
  Mark Haubein: Sometimes it's fun just to have them, you know, go off about the latest
• 42:24
  Mark Haubein: Marvel movie or whatever the case may be.
• 42:26
  Lisa Nichols: That's so cool.
• 42:27
  Lisa Nichols: Well, here's what I say about that.
• 42:29
  Lisa Nichols: It's intentional, Mark.
• 42:31
  Lisa Nichols: You know?
• 42:32
  Lisa Nichols: I mean, it's intentional.
• 42:33
  Lisa Nichols: I mean, just like we talked about building cultures.
• 42:35
  Lisa Nichols: You've got a culture.
• 42:36
  Lisa Nichols: You're either doing it by accident or by design.
• 42:39
  Lisa Nichols: That's by design with your family to keep your family connected.
• 42:43
  Lisa Nichols: And I Yeah.
• 42:43
  Mark Haubein: I think some of the benefits we found might have been accidental, but the
• 42:46
  Mark Haubein: intention of trying to stay connected was definitely there.
• 42:49
  Lisa Nichols: Yeah.
• 42:50
  Lisa Nichols: I love it.
• 42:51
  Lisa Nichols: Little lightning round for you.
• 42:52
  Lisa Nichols: Do you have a morning routine?
• 42:54
  Mark Haubein: Absolutely.
• 42:55
  Lisa Nichols: Can you tell me?
• 42:56
  Mark Haubein: Oh, you wanna know what it is.
• 42:59
  Mark Haubein: Yeah.
• 43:00
  Mark Haubein: I get up about the same time every morning, and the first thing you
• 43:03
  Mark Haubein: do is you feed the animals.
• 43:05
  Mark Haubein: Rabbit and the dog, and then I get to feed myself.
• 43:09
  Mark Haubein: I'm a a slow up to speed person in the morning.
• 43:12
  Mark Haubein: I wanna have that gradual ramp up.
• 43:15
  Mark Haubein: So I'll I'll do that, and I'll, you know, do a little bible study
• 43:20
  Mark Haubein: and eat my cereal and then finally eventually get
• 43:24
  Mark Haubein: upstairs and take my shower and get off to work.
• 43:26
  Mark Haubein: So Mhmm.
• 43:26
  Mark Haubein: It might be an hour and a half, two hours before I get out
• 43:29
  Mark Haubein: of the house, as opposed to my wife who's usually, you know, fifteen minutes
• 43:33
  Mark Haubein: before she needs to leave.
• 43:34
  Mark Haubein: That's when she gets up and and it's all goodness.
• 43:36
  Mark Haubein: Oh my goodness.
• 43:37
  Mark Haubein: One of those.
• 43:38
  Mark Haubein: She she values, values her sleep.
• 43:40
  Mark Haubein: So
• 43:41
  Lisa Nichols: Yeah.
• 43:41
  Lisa Nichols: Yeah.
• 43:42
  Lisa Nichols: I'm liking it.
• 43:42
  Mark Haubein: Works.
• 43:43
  Mark Haubein: Everybody's got their own routine.
• 43:44
  Lisa Nichols: Yeah.
• 43:44
  Lisa Nichols: Everybody's got their own routine.
• 43:46
  Lisa Nichols: What's your favorite way to learn and to grow?
• 43:50
  Mark Haubein: I think probably more experientially than anything else.
• 43:55
  Mark Haubein: I'm more likely to wanna to to touch things or read them.
• 43:59
  Mark Haubein: Read about it, then I I don't do as well if if somebody's,
• 44:03
  Mark Haubein: trying to teach me from by just by speaking to me.
• 44:06
  Mark Haubein: Mhmm.
• 44:07
  Mark Haubein: Because it doesn't necessarily sink in.
• 44:08
  Mark Haubein: But if I can see it and touch it, then I can use k.
• 44:12
  Mark Haubein: Okay.
• 44:12
  Lisa Nichols: So books, you do odd you don't do audibles?
• 44:14
  Lisa Nichols: You like
• 44:15
  Mark Haubein: reading physical books?
• 44:16
  Mark Haubein: Books.
• 44:17
  Mark Haubein: Yeah.
• 44:17
  Mark Haubein: I usually have at least one book on my desk that I'm reading that's,
• 44:20
  Mark Haubein: you know, for fun, and then there's at least two or three somewhere over
• 44:24
  Mark Haubein: there that I'm working my way through at some time for work.
• 44:26
  Mark Haubein: So
• 44:27
  Lisa Nichols: I gotcha.
• 44:28
  Lisa Nichols: So besides the something extra book being your one of your favorites,
• 44:32
  Lisa Nichols: what what are you reading right now that you would, recommend to our listeners?
• 44:37
  Mark Haubein: So I just finished, one of Brene Brown's books this year called
• 44:41
  Mark Haubein: Dare to Lead.
• 44:42
  Lisa Nichols: Yes.
• 44:43
  Mark Haubein: I'd recommend that one strongly.
• 44:45
  Mark Haubein: It aligns really closely with, what you've written about.
• 44:49
  Mark Haubein: You know, I think the, one of the big themes that she had was
• 44:52
  Mark Haubein: around vulnerability and how that is a, a very
• 44:56
  Mark Haubein: underutilized
• 44:58
  Mark Haubein: trait and but it should be utilized even more within leaders,
• 45:02
  Mark Haubein: because I think that brings people credibility that you can't otherwise have.
• 45:06
  Mark Haubein: It's a lot it's a lot about that same relationship building we were talking
• 45:09
  Mark Haubein: about earlier.
• 45:09
  Mark Haubein: You know, the more that you learn about someone, you know, whether that's family
• 45:13
  Mark Haubein: life or what they like to do or, you know, how they wanna have
• 45:17
  Mark Haubein: their career progress.
• 45:18
  Mark Haubein: All that stuff goes together, and then you can then share those stories.
• 45:22
  Mark Haubein: Here's what I run into you because a lot of times, the way people
• 45:26
  Mark Haubein: react at work is due to something that's happening outside of work.
• 45:30
  Lisa Nichols: Oh my goodness.
• 45:31
  Lisa Nichols: I could not agree more.
• 45:33
  Lisa Nichols: I was just talking to someone else about that, Mark.
• 45:35
  Lisa Nichols: It's so true.
• 45:36
  Lisa Nichols: And you're sitting there thinking it's about you, and it's really they've got something
• 45:40
  Lisa Nichols: totally different that they're dealing with.
• 45:42
  Lisa Nichols: Maybe a sick sick parent or a, you know, a child that's
• 45:46
  Lisa Nichols: struggling or what and it's just good to to know those
• 45:50
  Lisa Nichols: things, and you can then you you're I think you're more empathic.
• 45:54
  Lisa Nichols: I think,
• 45:56
  Lisa Nichols: it's it goes back to Covey, seek to understand.
• 45:59
  Mark Haubein: Yep.
• 45:59
  Mark Haubein: Seek to understand.
• 46:01
  Lisa Nichols: Right?
• 46:01
  Lisa Nichols: So,
• 46:03
  Lisa Nichols: what let me ask you this.
• 46:05
  Lisa Nichols: Do you have a favorite way to reenergize?
• 46:08
  Mark Haubein: Downtime alone.
• 46:10
  Lisa Nichols: Downtime alone.
• 46:11
  Lisa Nichols: Yep.
• 46:12
  Mark Haubein: Yeah.
• 46:12
  Mark Haubein: Yeah.
• 46:12
  Mark Haubein: You know, I think we've all done, you know, Myers Briggs and introvert, extrovert,
• 46:16
  Mark Haubein: and all that kind of stuff.
• 46:17
  Mark Haubein: And what I thought was really fascinating about all that is, you know, my
• 46:21
  Mark Haubein: classic understanding was an extrovert is someone who liked people, and and an introvert
• 46:26
  Mark Haubein: is someone who didn't wanna be around people.
• 46:27
  Mark Haubein: Well, I'm an introvert, but I love being around people, but it also drains
• 46:31
  Mark Haubein: my energy.
• 46:31
  Mark Haubein: Yeah.
• 46:32
  Mark Haubein: So if I need to recharge, I need to go read a book or
• 46:36
  Mark Haubein: go walk around in the woods or whatever the case may be.
• 46:39
  Mark Haubein: Mhmm.
• 46:39
  Lisa Nichols: Yeah.
• 46:40
  Lisa Nichols: Very good.
• 46:42
  Lisa Nichols: You and I share something else besides being in technology.
• 46:45
  Lisa Nichols: We're I'm an only child too, Mark.
• 46:47
  Mark Haubein: Oh, there you go.
• 46:48
  Lisa Nichols: I'm an only child.
• 46:50
  Lisa Nichols: I always wanted a big brother.
• 46:51
  Lisa Nichols: I would tell my parents all the time.
• 46:53
  Lisa Nichols: I really want a big brother.
• 46:54
  Lisa Nichols: You know?
• 46:54
  Lisa Nichols: But, but, that that didn't happen for me.
• 46:58
  Lisa Nichols: But, yeah, we're we're both only kids.
• 47:01
  Lisa Nichols: Alright.
• 47:02
  Lisa Nichols: I ask every leader this.
• 47:04
  Lisa Nichols: What is it something extra, Mark, that you believe every leader needs?
• 47:09
  Mark Haubein: Well, it's something that we've touched on a couple of times already, Lisa, and
• 47:12
  Mark Haubein: that's humility.
• 47:13
  Mark Haubein: I think that's it's it's critical.
• 47:17
  Mark Haubein: You know, if you don't have that, I think it's really hard to have
• 47:20
  Mark Haubein: credibility with your folks.
• 47:22
  Mark Haubein: I think it's hard to
• 47:25
  Mark Haubein: inspire them to proof or form.
• 47:28
  Mark Haubein: It's hard to empower people.
• 47:29
  Mark Haubein: So to me, that's that's that's the most important piece.
• 47:33
  Lisa Nichols: Yeah.
• 47:33
  Lisa Nichols: I I I agree.
• 47:36
  Lisa Nichols: That's why it's the first chapter in my book, something that expresses humility.
• 47:40
  Lisa Nichols: Alright.
• 47:41
  Lisa Nichols: Well, thank you so much, Mark.
• 47:42
  Lisa Nichols: This has been so good.
• 47:43
  Lisa Nichols: I just know that your story is gonna help our listeners, and that's the
• 47:48
  Lisa Nichols: whole objective here is to help other people on their journey.
• 47:51
  Lisa Nichols: So thank you for sharing your the opportunity, Lisa.
• 47:54
  Mark Haubein: I really appreciate it.
• 47:55
  Lisa Nichols: Absolutely.
• 47:55
  Lisa Nichols: Absolutely.
• 47:57
  Announcer: Something extra with Lisa Nichols is a Technology Partners production.
• 48:01
  Announcer: Copyright Technology Partners Inc twenty nineteen.
• 48:04
  Announcer: To learn more about this week's guest, check out the show notes at tpi
• 48:08
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• 48:10
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• 48:14
  Announcer: Thank you for listening to Something Extra.