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How to Handle Bad News in Your Business | Businessing
How you handle bad news in your business is one of the differentiators between the owners who make it and the ones who don't. The trick is a four-step move: pause, get objective, act swiftly, then reflect.
Bad news is coming. A client fires you, a deal falls through, the letter shows up in the mail. React emotionally and you make bad decisions right when you can least afford them. Pat walks through the exact way he handles it now: pause before you respond, get objective about the job that actually has to get done, act swiftly once you're clear, and save the reflecting for after the heat has…
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