How To Stay "Stubbornly Human" in an AI World / Inside Service Design / Ep. #07
Here is a hot take, empathy is becoming "theater"...
I mean, it's that feeling you get when you receive a "hyper-personalized" yet clearly automated email saying "We are so deeply sorry to see you go".
To me, it just feels insincere. Actually, it even feels manipulative.
Instead of a genuine connection, it’s a performance designed to "manage" me, not help me.
As every business out there is in a race to automate and integrate AI, the actual human connection is often the first thing to get outsourced.
And when we try to paste humanity back onto technology, we often end up in a digital uncanny…
The skinny
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