Elona Ymeri - Assist Digital - Albania & The Value Of Smaller BPO Locations
Elona Ymeri is the service delivery manager at Assist Digital. She is based in Tirana, Albania.
Elona spoke to Mark Hillary about the role of smaller BPO destinations. What can they offer that is harder to find from the big locations? Is the continued influence of AI and other automation technology reducing the need to consider working in locations where large numbers of agents can be found?
Elona talked about Albania within this context, but also explored beyond Albania alone to consider other locations in Europe that might have an interesting and innovative new approach to BPO…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.