Latest / Omni Talk Retail / Amazon Is Reinventing Product Search Again With Visual Search | Fast Five Shorts
Transcript
- 0:00Amazon
- 0:00has
- 0:01expanded
- 0:01its
- 0:02AI
- 0:02driven
- 0:03visual
- 0:03search
- 0:03capabilities
- 0:04in
- 0:04its
- 0:04shopping
- 0:05app,
- 0:05rolling
- 0:06out
- 0:06three
- 0:06new
- 0:07features
- 0:07that
- 0:07make
- 0:07product
- 0:08discovery
- 0:08a
- 0:09more
- 0:09intuitive
- 0:10image
- 0:10first
- 0:11experience.
- 0:12According
- 0:12to
- 0:13Chainstore
- 0:13Age,
- 0:14Amazon
- 0:15offers
- 0:15new
- 0:15three
- 0:16new
- 0:16visual
- 0:16search
- 0:17functions
- 0:17inside
- 0:18its
- 0:18app.
- 0:18First,
- 0:19real
- 0:19time
- 0:20AI
- 0:21generated
- 0:21images.
- 0:22As
- 0:22customers
- 0:23search
- 0:23using
- 0:23descriptive
- 0:24language,
- 0:25AI
- 0:26generated
- 0:26images
- 0:27take
- 0:27shape
- 0:27in
- 0:28real
- 0:28time
- 0:28in
- 0:29the
- 0:29suggestions
- 0:29below
- 0:30the
- 0:30search
- 0:30bar,
- 0:31shifting
- 0:31and
- 0:32refining
- 0:32with
- 0:32each
- 0:33word
- 0:33typed.
- 0:34Consumers
- 0:34can
- 0:34then
- 0:35tap
- 0:35a
- 0:35generated
- 0:35image
- 0:36and
- 0:36shop
- 0:37for
- 0:37visually
- 0:37similar
- 0:38products.
- 0:39Second,
- 0:39shop
- 0:40by
- 0:40style
- 0:41curated
- 0:41outfit
- 0:42search.
- 0:42Consumers
- 0:43searching
- 0:43for
- 0:43apparel
- 0:43and
- 0:44accessories
- 0:44will
- 0:44now
- 0:45see
- 0:45AI
- 0:46generated
- 0:46shoppable
- 0:47collages
- 0:48in
- 0:48search
- 0:48results
- 0:49labeled
- 0:49Shop
- 0:50by
- 0:50Style,
- 0:51organized
- 0:51by
- 0:51themes
- 0:52like
- 0:52urban
- 0:52luxe,
- 0:53soft
- 0:53elegance.
- 0:54Tapping
- 0:55a
- 0:55collage
- 0:55leads
- 0:56to
- 0:56a
- 0:56curated
- 0:56page
- 0:57where
- 0:57consumers
- 0:57can
- 0:58shop
- 0:58items,
- 0:58explore
- 0:59similar
- 0:59products,
- 0:59or
- 1:00swipe
- 1:00between
- 1:01styles.
- 1:02Third,
- 1:02visual
- 1:03selections
- 1:04suggestions.
- 1:06When
- 1:06customers
- 1:06type
- 1:07a
- 1:07broad
- 1:07visual
- 1:08description
- 1:08like
- 1:09flannel
- 1:09shirt,
- 1:10Amazon
- 1:10surfaces
- 1:11descriptive
- 1:12visual
- 1:12filters
- 1:12while
- 1:13they're
- 1:13typing,
- 1:13allowing
- 1:14customers
- 1:14to
- 1:14select
- 1:15an
- 1:15image
- 1:15that
- 1:15refines
- 1:16their
- 1:16search
- 1:16and
- 1:17browse
- 1:17a
- 1:17narrated
- 1:18selection.
- 1:20Chris,
- 1:20it
- 1:21has
- 1:21been
- 1:21a
- 1:21while
- 1:22since
- 1:22I
- 1:22remember
- 1:23you
- 1:23talking
- 1:23about
- 1:24visual
- 1:24search
- 1:25on
- 1:25this
- 1:25podcast.
- 1:26So
- 1:27are
- 1:27you
- 1:28buying
- 1:28or
- 1:28selling
- 1:29Amazon's
- 1:30new
- 1:30visual
- 1:31search
- 1:31capabilities?
- 1:33Wow.
- 1:33Oh,
- 1:34man.
- 1:35Yeah,
- 1:35this
- 1:36is
- 1:36the
- 1:36problem
- 1:36I
- 1:36have
- 1:36when
- 1:36I
- 1:36bring
- 1:37a
- 1:37frequent
- 1:37listener
- 1:37on
- 1:38as
- 1:38guest
- 1:38host.
- 1:38He
- 1:38knows
- 1:39the
- 1:40content
- 1:40and
- 1:40how
- 1:40we've
- 1:41been
- 1:41talking
- 1:41about
- 1:41it
- 1:41in
- 1:41the
- 1:41past.
- 1:42You
- 1:42know,
- 1:43Chad,
- 1:43I'm
- 1:43still
- 1:43buying
- 1:44this.
- 1:44I'm
- 1:44still
- 1:44buying
- 1:45this.
- 1:46And
- 1:46I
- 1:46say
- 1:46that,
- 1:47you
- 1:47know,
- 1:47bringing
- 1:48people
- 1:48way
- 1:48back
- 1:49in
- 1:49history.
- 1:49The
- 1:50very
- 1:50first
- 1:50video
- 1:51that
- 1:51I
- 1:51ever
- 1:52shot
- 1:52for
- 1:52omnitalk
- 1:53was
- 1:53of
- 1:54Amazon's
- 1:54visual
- 1:55search
- 1:55capabilities.
- 1:55I
- 1:56walked
- 1:56into
- 1:56a
- 1:56Starbucks
- 1:57store,
- 1:57took
- 1:58a
- 1:58photo
- 1:58of
- 1:58the
- 1:58Starbucks
- 1:59coffee
- 1:59bag,
- 1:59and
- 2:00showed
- 2:00how
- 2:01Amazon
- 2:01could
- 2:01deliver
- 2:02the
- 2:02product
- 2:03for
- 2:03less
- 2:03than
- 2:03it
- 2:03would
- 2:04cost
- 2:04me
- 2:04to
- 2:04buy
- 2:04it
- 2:04directly
- 2:05from
- 2:05the
- 2:05Starbucks
- 2:06in
- 2:06which
- 2:06I
- 2:06was
- 2:06having
- 2:06my
- 2:07coffee.
- 2:08Ouch.
- 2:09Yeah,
- 2:09right.
- 2:09And
- 2:10I
- 2:10did
- 2:10that
- 2:10at
- 2:10Macy's
- 2:10too.
- 2:11Macy's
- 2:11hated
- 2:11me
- 2:11for
- 2:12that.
- 2:12So
- 2:12now
- 2:12when
- 2:13I
- 2:13think
- 2:13about
- 2:13the
- 2:13more
- 2:14robust
- 2:14capabilities
- 2:15that
- 2:15are
- 2:15at
- 2:15play
- 2:15here,
- 2:16you
- 2:16know,
- 2:16in
- 2:17the
- 2:17long
- 2:17run,
- 2:17particularly
- 2:18with
- 2:18AI
- 2:18going
- 2:19back
- 2:19to
- 2:19the
- 2:19universal
- 2:19car
- 2:20thing
- 2:20we
- 2:20talked
- 2:20at
- 2:20the
- 2:20beginning,
- 2:21and
- 2:21particularly
- 2:22with
- 2:22Buy
- 2:22for
- 2:23Me
- 2:23from
- 2:24Amazon
- 2:24coming
- 2:25into
- 2:25play,
- 2:27I
- 2:27think
- 2:27you
- 2:27have
- 2:28to
- 2:28take
- 2:28this
- 2:28really
- 2:29seriously.
- 2:29Especially
- 2:29with
- 2:30Amazon,
- 2:30you
- 2:30know,
- 2:30essentially
- 2:31ostensibly
- 2:32making
- 2:32its
- 2:33own
- 2:33play
- 2:33to
- 2:33be
- 2:33kind
- 2:34of
- 2:34the
- 2:34first
- 2:35product
- 2:35search
- 2:35super
- 2:36app,
- 2:36you
- 2:36know,
- 2:38because,
- 2:38you
- 2:38know,
- 2:38you're
- 2:39buying
- 2:39it
- 2:39from
- 2:39Amazon
- 2:39back
- 2:40to
- 2:40what
- 2:40you
- 2:40said
- 2:40at
- 2:40the
- 2:40outset.
- 2:41Chap.
- 2:41I
- 2:41think
- 2:42that
- 2:42gives
- 2:42Amazon
- 2:42a
- 2:43very,
- 2:43you
- 2:43know,
- 2:44strong
- 2:44position
- 2:44here.
- 2:44And
- 2:45the
- 2:45other
- 2:45thing
- 2:45I'll
- 2:45say
- 2:45too,
- 2:46producer
- 2:46Ellen
- 2:47and
- 2:47I
- 2:47were
- 2:47talking
- 2:47before
- 2:48the
- 2:48show,
- 2:49and
- 2:49so
- 2:50I'm
- 2:50curious
- 2:50to
- 2:50get
- 2:50her
- 2:50Take
- 2:50at
- 2:51the
- 2:51end
- 2:51of
- 2:51the
- 2:51show,
- 2:51too.
- 2:52We
- 2:52were
- 2:53talking
- 2:53at
- 2:53the
- 2:53end,
- 2:53before
- 2:54the
- 2:54show
- 2:54about,
- 2:54like,
- 2:54what
- 2:54I
- 2:54heard
- 2:55at
- 2:55Shop
- 2:55Talk
- 2:55Europe
- 2:56and
- 2:57I
- 2:57heard
- 2:58Nadine
- 2:58Graff
- 2:59from
- 2:59Estee
- 2:59Lauder,
- 3:00their
- 3:00head
- 3:00of
- 3:00Europe
- 3:01for
- 3:01Estee
- 3:01Lauder,
- 3:02and
- 3:02she's
- 3:02like
- 3:03talking
- 3:03about
- 3:03how,
- 3:03you
- 3:04know,
- 3:04it's
- 3:04kind
- 3:04of
- 3:05the
- 3:05kind
- 3:05of
- 3:05the
- 3:06theme
- 3:06or
- 3:06the
- 3:06takeaway
- 3:07I
- 3:07got
- 3:07from
- 3:07her
- 3:07was
- 3:07kind
- 3:07of
- 3:07like,
- 3:08you
- 3:08know,
- 3:08we're
- 3:09probably
- 3:09gonna
- 3:09have
- 3:09a
- 3:09day
- 3:10where
- 3:10every
- 3:10retailer's
- 3:11on
- 3:11Amazon.
- 3:12That's
- 3:12where
- 3:12this
- 3:12is
- 3:13headed.
- 3:13Because
- 3:13there's
- 3:14kind
- 3:14of
- 3:14no
- 3:14reason
- 3:15not
- 3:15to
- 3:15be
- 3:15anymore
- 3:17if
- 3:17you
- 3:17think,
- 3:17if
- 3:18you
- 3:18start
- 3:18really
- 3:18going
- 3:19down
- 3:19that
- 3:20rabbit
- 3:20hole.
- 3:20And
- 3:21so
- 3:21for
- 3:21that
- 3:21reason,
- 3:22I
- 3:22like
- 3:22this
- 3:22move
- 3:23because,
- 3:23you
- 3:23know,
- 3:23if
- 3:23I
- 3:23can
- 3:24just
- 3:24get,
- 3:24if
- 3:25I
- 3:25can
- 3:25just
- 3:25know
- 3:25that
- 3:26Amazon
- 3:26is
- 3:26going
- 3:26to
- 3:27have
- 3:27the
- 3:27products
- 3:27I
- 3:27want,
- 3:28they're
- 3:28going
- 3:28to
- 3:28fulfill
- 3:28it
- 3:29the
- 3:29way
- 3:29I
- 3:29want,
- 3:30then
- 3:30whether
- 3:31it's
- 3:31apparel,
- 3:32beauty,
- 3:32this
- 3:33type
- 3:33of
- 3:33capability
- 3:35will
- 3:35help,
- 3:35provided
- 3:36that
- 3:36they
- 3:36could
- 3:37do
- 3:37it
- 3:37in
- 3:37a
- 3:37way
- 3:38that
- 3:38people
- 3:38want
- 3:38to
- 3:38interact
- 3:39with
- 3:39it.
- 3:39That's
- 3:39my
- 3:39take.
- 3:40But
- 3:40what
- 3:40do
- 3:40you
- 3:40think?
- 3:42Yeah,
- 3:42so
- 3:42the
- 3:42last
- 3:43thing
- 3:43you
- 3:43said
- 3:43there
- 3:43was
- 3:44probably
- 3:45the
- 3:45kicker
- 3:45that
- 3:46I'll
- 3:46get
- 3:46to
- 3:46in
- 3:46a
- 3:46minute.
- 3:48And
- 3:48so
- 3:48your
- 3:49Starbucks
- 3:49example,
- 3:50like,
- 3:51you
- 3:51love
- 3:51what
- 3:51I
- 3:52love
- 3:52about
- 3:52Amazon's
- 3:53image
- 3:53recognition.
- 3:54You
- 3:54take
- 3:54a
- 3:54picture
- 3:54of
- 3:54something,
- 3:55you
- 3:55find
- 3:55it
- 3:55on
- 3:56Amazon.
- 3:56Wicked
- 3:57cool.
- 3:58This
- 3:58announcement
- 3:59is
- 3:59not
- 3:59that.
- 4:00Right.
- 4:00This
- 4:00is
- 4:01AI
- 4:01image
- 4:02generation
- 4:03that
- 4:03helps
- 4:03you
- 4:03shop
- 4:04visually
- 4:05on
- 4:05the
- 4:05discovery
- 4:06side.
- 4:06So
- 4:07you
- 4:07have
- 4:07a
- 4:07picture
- 4:08in
- 4:08your
- 4:08head,
- 4:09but
- 4:09you
- 4:09don't
- 4:10know
- 4:10the
- 4:10right
- 4:10words
- 4:11to
- 4:11describe
- 4:12it.
- 4:12And
- 4:13then
- 4:13so
- 4:13this
- 4:13helps
- 4:14you
- 4:14get
- 4:14there.
- 4:15It's
- 4:15another
- 4:15shopping
- 4:16tool.
- 4:17We
- 4:17expect
- 4:17this
- 4:18from
- 4:18Amazon.
- 4:19It's
- 4:19smart.
- 4:19I
- 4:20agree.
- 4:21I'm
- 4:21not
- 4:21sure
- 4:22it's
- 4:22a
- 4:22game
- 4:23changer
- 4:23that
- 4:23drives
- 4:24improved
- 4:24conversion
- 4:25and
- 4:25retention,
- 4:26but
- 4:27it
- 4:27is
- 4:27another
- 4:27reason
- 4:28to
- 4:28stay
- 4:28in
- 4:29Amazon's
- 4:30ecosystem
- 4:30because
- 4:31they
- 4:31make
- 4:31discovery
- 4:32and
- 4:32shopping
- 4:32easy.
- 4:33Like
- 4:33it's
- 4:33another
- 4:33tool.
- 4:34So
- 4:35kudos
- 4:35to
- 4:35them
- 4:35on
- 4:36that
- 4:36front.
- 4:36Yeah,
- 4:37I
- 4:37think
- 4:37one
- 4:37interesting
- 4:38angle
- 4:38here
- 4:38to
- 4:38be
- 4:39careful
- 4:39about
- 4:39if
- 4:39I'm
- 4:40Amazon,
- 4:41so
- 4:41at
- 4:42Gartner,
- 4:42I
- 4:42cover
- 4:43retail
- 4:43return
- 4:44strengths.
- 4:44And
- 4:45as
- 4:45you
- 4:46know,
- 4:46Chris,
- 4:46returns
- 4:47are
- 4:48not
- 4:48retailers,
- 4:48friends.
- 4:49These
- 4:49days,
- 4:49return
- 4:50rates
- 4:50are
- 4:50near
- 4:5120%
- 4:52of
- 4:52overall
- 4:53E
- 4:53commerce
- 4:53returns.
- 4:54Like,
- 4:54it's
- 4:54a
- 4:55huge
- 4:55number.
- 4:56And
- 4:58the
- 4:59research
- 4:59says
- 5:00that
- 5:01retailers
- 5:02are
- 5:02still
- 5:02in
- 5:02control
- 5:03of
- 5:03many
- 5:03of
- 5:03the
- 5:04reasons
- 5:04that
- 5:04things
- 5:05get
- 5:05returned.
- 5:06Okay.
- 5:07And
- 5:07here
- 5:08we
- 5:08are
- 5:09adding
- 5:09another
- 5:09potential
- 5:10reason
- 5:10why
- 5:11someone's
- 5:11going
- 5:11to
- 5:11return
- 5:12something.
- 5:12Because
- 5:13if
- 5:14the
- 5:14matching
- 5:14product
- 5:15inferred
- 5:15from
- 5:15the
- 5:16generated
- 5:16AI
- 5:17image
- 5:17isn't
- 5:18exactly
- 5:18right,
- 5:19I
- 5:20just
- 5:20created
- 5:20a
- 5:20return,
- 5:21right?
- 5:22So,
- 5:24you
- 5:24know,
- 5:24Lord
- 5:24knows
- 5:25my
- 5:25wife
- 5:25would
- 5:25never
- 5:26let
- 5:26me
- 5:26use
- 5:26a
- 5:26feature
- 5:27like
- 5:27this
- 5:27to
- 5:27shop
- 5:28I
- 5:28just.
- 5:30Right,
- 5:30so
- 5:31it.
- 5:32Cool
- 5:32factor
- 5:33100%.
- 5:34But
- 5:34let's
- 5:34watch
- 5:35the
- 5:35execution
- 5:36because
- 5:37we
- 5:37are
- 5:37adding
- 5:38an
- 5:38AI
- 5:39generated
- 5:39image
- 5:40that
- 5:40is
- 5:41based
- 5:41off
- 5:41of
- 5:42some
- 5:42consumer's
- 5:43natural
- 5:44language
- 5:44to,
- 5:44like,
- 5:45then,
- 5:45then
- 5:45get
- 5:45me
- 5:46to
- 5:46the
- 5:46product.
- 5:47Like,
- 5:47they're,
- 5:48we're
- 5:49adding
- 5:49a
- 5:49piece
- 5:50of
- 5:50technology
- 5:51in
- 5:51the
- 5:51middle
- 5:51on
- 5:51that
- 5:52discovery
- 5:52process.
- 5:53That
- 5:54is
- 5:54brand
- 5:54new.
- 5:55Right.
- 5:56And
- 5:56so
- 5:57how
- 5:57does
- 5:57that,
- 5:58how
- 5:58does
- 5:59that,
- 6:00does
- 6:00that
- 6:00create
- 6:00another
- 6:01point
- 6:01of
- 6:02friction
- 6:02or
- 6:03a
- 6:03possible
- 6:03return?
- 6:04That's
- 6:04something
- 6:05I'm
- 6:05interested
- 6:05in
- 6:06seeing.
- 6:06Yeah,
- 6:06you're
- 6:07adding
- 6:07an
- 6:07uncontrollable.
- 6:08You
- 6:08know.
- 6:08Yeah,
- 6:09that,
- 6:09that's,
- 6:10that,
- 6:10that
- 6:10is
- 6:10something
- 6:11that's
- 6:11at
- 6:11play.
- 6:12All
- 6:12right.
- 6:12You
- 6:12said
- 6:12you're
- 6:13gonna
- 6:13come
- 6:13back
- 6:13to
- 6:13it
- 6:13at
- 6:13the
- 6:13end.
- 6:14What,
- 6:14what,
- 6:14what,
- 6:15what
- 6:15the,
- 6:15the
- 6:15kicker.
- 6:16What
- 6:16was
- 6:16the
- 6:16kick.
- 6:16What
- 6:16was
- 6:17your
- 6:17take
- 6:17on
- 6:17the
- 6:17kicker
- 6:17there,
- 6:18chap?
- 6:18Well,
- 6:19the,
- 6:19the
- 6:19kicker
- 6:20being,
- 6:21yes,
- 6:21we're
- 6:21making
- 6:21discovery
- 6:22and
- 6:22shopping
- 6:23easy
- 6:23to
- 6:23stay
- 6:23in
- 6:24the
- 6:24ecosystem,
- 6:25but
- 6:25if
- 6:26we're
- 6:26adding
- 6:27confusion
- 6:28to
- 6:28that
- 6:29process,
- 6:29then,
- 6:30then,
- 6:30then
- 6:30I,
- 6:31then
- 6:31I
- 6:31get
- 6:31concerned.
- 6:32And
- 6:32we,
- 6:32we
- 6:32already
- 6:33know
- 6:33there
- 6:33is
- 6:33friction.
- 6:34Like
- 6:34today
- 6:35we
- 6:35get
- 6:35on
- 6:35Amazon
- 6:36and
- 6:36we
- 6:36have
- 6:36to
- 6:37sort
- 6:37through
- 6:37sponsored
- 6:38products.
- 6:38Right,
- 6:39right.
- 6:39I
- 6:39mean,
- 6:40you
- 6:40know,
- 6:40in
- 6:40order
- 6:41to
- 6:41get
- 6:41to
- 6:41the
- 6:41thing
- 6:42that
- 6:42we
- 6:42want
- 6:42to
- 6:42buy.
- 6:43Let's
- 6:44be,
- 6:44let's
- 6:44be
- 6:44fair.
- 6:45Amazon
- 6:45has
- 6:45created
- 6:46some
- 6:46friction
- 6:46in
- 6:47that
- 6:47process
- 6:47because
- 6:48we
- 6:48have
- 6:49lots
- 6:49of
- 6:49sponsored
- 6:49products
- 6:50that
- 6:50we
- 6:50have
- 6:50to
- 6:50get
- 6:50through.
- 6:51Now.
- 6:51This
- 6:51AI
- 6:52image
- 6:52generation
- 6:53feature
- 6:53is,
- 6:54should
- 6:54be
- 6:54an
- 6:55additive
- 6:55benefit
- 6:56to
- 6:56the
- 6:56consumer.
- 6:57Right.
- 6:58But
- 6:58it's,
- 6:58it's
- 6:58an
- 6:59unknown.
- 6:59Right.
- 6:59How
- 7:00is
- 7:00it
- 7:00actually
- 7:00going
- 7:00to
- 7:01get
- 7:01executed?
- 7:01So.
- 7:02Yeah,
- 7:02yeah,
- 7:03yeah.
- 7:03And
- 7:03that's,
- 7:03that's
- 7:04why
- 7:04I'm
- 7:04dying
- 7:04to
- 7:05get
- 7:05producer
- 7:05Ella
- 7:05in
- 7:06here
- 7:06at
- 7:06the
- 7:06end
- 7:06of
- 7:06the
- 7:06show,
- 7:06because
- 7:07I'm
- 7:07curious,
- 7:07like,
- 7:07how
- 7:07much
- 7:08do
- 7:08you
- 7:08look
- 7:08for
- 7:08apparel
- 7:09on
- 7:09Amazon
- 7:10now
- 7:10and
- 7:10would
- 7:11you
- 7:11think
- 7:11this
- 7:11type
- 7:11of
- 7:12feature
- 7:12is
- 7:13going
- 7:13to
- 7:13work?