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How Internal AI Chatbots Fail Without Human Review
Episode 118 of Future of Work Tech examines the hidden failure mode of internal AI chatbots: uncanny but wrong answers that erode trust. Lucas and Luna break down a real incident at a Fortune 500 retailer whose support bot told a manager to deduct pay from an employee who reported an injury. The conversation explores why retrieval-augmented generation (RAG) alone isn't enough, how human-in-the-loop review caught the error before it was applied company-wide, and what the incident reveals about the gap between AI confidence and correctness. They discuss the cost of false positives in HR and…
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