Latest / The Construction Leadership Podcast: Executive Strategies to Build Elite Teams & Consistently Deliver On-Time, Under Budget
Ep. 164 :: Confessions in Customer Service with Brian Varisco, VP of Operations at Pebble Tec
In episode 164, Brian Varisco, VP of Operations at Pebble Tec, joins the show to discuss customer service and how it can differentiate your brand—for better or worse.
In this episode Brian shares insights on:
the intersection between sales and customer service
the foundations of a good customer service team
how to improve your empathy
methods Jenny T. can use to control her emotions when college-age customers nearly drive her over the edge
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The skinny
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