Latest / Keys To The Shop : Equipping Coffee Shop Leaders
591: The Problem w/ Focusing On The Numbers vs The Guest Experience
Focusing on numbers above guest experience may actually prevent you from achieving the numbers you need to sustain your business long term. Yet still people insist on creating environments in the shop that turn customers into marks to be worked for the sake to extracting as much out of them each interaction as possible so we can see average tickets rise and celebrate record days. In this case, the means to the end truly matters.
On today's episode we will be talking about how to recognize this almost reflexive and default setting cafes fall into, how to foster true service and hospitality…
The skinny
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