Mythbusting AI In CX - The Truths No One Tells You
Nicola Collister and Jerry Briggs talk to Peter Ryan about AI in CX
We have talked many times on this podcast about AI and the hype aound what it can do for CX designers and managers. But what can it really do? We are being flooded with AI-themed ideas on LinkedIn daily, but it is also clear that many AI projects are failing (Gartner says that 85% of AI projects are failing at present).
In this episode Peter Ryan aims to do some myth-busting. Where is AI in CX today? What are the real use cases and where is the hype?
Peter talked to two CX leaders - in the UK and US - to discuss their…
The skinny
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