Latest / The UK Flooring Podcast
Are Flooring Shops Dead? with Ben Wain
Recorded live at the Flooring Forum during The Flooring Show 2026 in Harrogate, Tom is joined by business consultant Ben Wain to tackle a question facing independent retailers: are flooring shops dead?
Ben’s answer is no, but the way customers shop has changed. People are researching online before visiting, and retailers need to think about the whole customer experience, from their first video to their first step inside the showroom.
Tom and Ben discuss what they would prioritise when opening a flooring shop today, including a clear website, social media with personality, the right team and a…
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