Latest / Entrepreneurs on Fire
The Path to Profits When Customers Rule with Tema Frank
Tema helps businesses deliver fantastic customer experiences online and off. She recruited 75,000 people worldwide using social media techniques before social media existed for her first company, Web Mystery Shoppers. A best-selling author and host of the Frank Reactions podcast, she's just released her second book, PeopleShock: The Path to Profits When Customers Rule.
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.