The Skill Every Design Professional Assumes They Already Have / Karen Hentschel / Episode #265
Listening is the ultimate communication cheat code, yet nobody ever trains for it. Join us as Karen Hentschel reveals her radical 15-minute listening practice and how to turn complex information into human connection.
Karen is the co-founder of Simply Onno, a service that translates complex medical documents into plain language so patients can actually take charge of their health. Before that, she spent years at Nokia, Fjord, and IDEO making dense information navigable. Today, we sit down to discuss what real, active listening looks like in the wild. We explore how to train this vital skill…
The skinny
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