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Some of the most innovative brands in the world are using AI to create a service dividend - Interview with Tom Eggemeier of Zendesk
Today’s episode of the Punk CX podcast features a chat that I had with Tom Eggemeier, the Chief Executive Officer of Zendesk, following the conclusion of Zendesk’s recent AI Summit. We talk about the highlights from the event, what’s different from what they announced at Relate back in March, how they now have 20,000 customers using their AI and where they are seeing the fastest and most effective adoption, their recent acquisition of HyperArc and what it will bring to their platform in terms of advanced reporting, analytics and insights, the launch of their voice AI agents and a whole bunch…
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