Latest / Omni Talk Retail / Fast Five Shorts | Walmart Gaining Share From $200K+ Income Earners
Transcript
- 0:00New
- 0:00research
- 0:01from
- 0:01Brickmeets
- 0:01Click
- 0:02and
- 0:02Mercatus
- 0:02says
- 0:03that
- 0:03affluent
- 0:04households
- 0:04played
- 0:04a
- 0:04significant
- 0:05role
- 0:06in
- 0:06driving
- 0:06Walmart's
- 0:07online
- 0:07grocery
- 0:08growth
- 0:08during
- 0:08the
- 0:08first
- 0:09half
- 0:09of
- 0:092024
- 0:10as
- 0:10even,
- 0:11sorry.
- 0:12Even
- 0:12as
- 0:12lower
- 0:13income
- 0:13households
- 0:13remain
- 0:14the
- 0:14retailers
- 0:15core
- 0:15e
- 0:15grocery
- 0:16segment.
- 0:17According
- 0:17to
- 0:17Grocery
- 0:18Dive,
- 0:18the
- 0:18growth
- 0:18stems
- 0:19from
- 0:19Walmart's
- 0:19higher
- 0:19income
- 0:20households
- 0:20spending
- 0:21more
- 0:21online
- 0:21and
- 0:22ordering
- 0:22more
- 0:22frequently
- 0:23than
- 0:23other
- 0:23customer
- 0:23segments.
- 0:24Walmart's
- 0:25growing
- 0:25popularity
- 0:26with
- 0:26higher
- 0:26income
- 0:27households
- 0:27comes,
- 0:28quote,
- 0:28at
- 0:28at
- 0:28the
- 0:29expense
- 0:29end
- 0:29quote
- 0:30of
- 0:30supermarkets,
- 0:31hard
- 0:31discounters,
- 0:32and
- 0:32target.
- 0:33Walmart's
- 0:33most
- 0:34affluent
- 0:34customer
- 0:35segment,
- 0:35which
- 0:35makes
- 0:35up
- 0:36more
- 0:36than
- 0:37$200,000
- 0:38in
- 0:38annual
- 0:38income,
- 0:39now
- 0:40makes
- 0:40up
- 0:408%
- 0:41of
- 0:41its
- 0:41average
- 0:42monthly
- 0:42active
- 0:43user
- 0:43base.
- 0:43That
- 0:44affluent
- 0:44monthly
- 0:45user
- 0:45base
- 0:45has
- 0:45increased
- 0:46five
- 0:46times
- 0:46faster
- 0:47over
- 0:47the
- 0:47past
- 0:48year
- 0:48than
- 0:48its
- 0:48overall
- 0:49average
- 0:49monthly
- 0:50active
- 0:50users
- 0:50have.
- 0:51The
- 0:51two
- 0:51firms
- 0:51found
- 0:52lower
- 0:53income
- 0:53households,
- 0:54or
- 0:54households
- 0:54that
- 0:54are
- 0:55making
- 0:55less
- 0:55than
- 0:55$50,000
- 0:56a
- 0:56year,
- 0:57accounted
- 0:57for
- 0:5741%
- 0:58of
- 0:58Walmart's
- 0:59average
- 0:59active
- 1:00monthly
- 1:01users,
- 1:01compared
- 1:01to
- 1:0236%
- 1:03for
- 1:03hard
- 1:03discounters,
- 1:0430%
- 1:04for
- 1:05supermarkets,
- 1:05and
- 1:0528%
- 1:06for
- 1:06target,
- 1:07per
- 1:07the
- 1:07report.
- 1:08But
- 1:08while
- 1:09Walmart
- 1:09sales
- 1:09for
- 1:10this
- 1:10customer
- 1:10segment
- 1:11dipped
- 1:116%,
- 1:12supermarkets
- 1:13and
- 1:13target
- 1:14saw
- 1:14a
- 1:14drop
- 1:14of
- 1:1520%.
- 1:16Joe,
- 1:17this
- 1:17is
- 1:17also
- 1:18our
- 1:18a
- 1:18and
- 1:19M
- 1:19put
- 1:19you
- 1:19on
- 1:19the
- 1:19spot
- 1:20question
- 1:20of
- 1:20the
- 1:20week.
- 1:21We
- 1:22are
- 1:22going
- 1:22to
- 1:22put
- 1:22you
- 1:23in
- 1:23the
- 1:23hot
- 1:23seat
- 1:23here.
- 1:24And
- 1:24here
- 1:24is
- 1:25the
- 1:25question
- 1:25that
- 1:26A
- 1:26and
- 1:26M
- 1:26has
- 1:281
- 1:28may
- 1:28have
- 1:29been
- 1:29able
- 1:29to
- 1:29predict
- 1:29this
- 1:30trend,
- 1:31this
- 1:31Walmart
- 1:32affluent
- 1:33customer
- 1:33increase
- 1:34trend
- 1:35per
- 1:35A
- 1:35and
- 1:35M
- 1:36CRG's
- 1:36spring
- 1:37customer
- 1:37sentiment
- 1:38survey,
- 1:38where
- 1:39higher
- 1:39income
- 1:39households
- 1:40maintained
- 1:41a
- 1:41600
- 1:42basis
- 1:42point
- 1:42higher
- 1:43preference
- 1:43to
- 1:44shop
- 1:44online
- 1:44in
- 1:44general,
- 1:45plus
- 1:4624%
- 1:47of
- 1:47higher
- 1:47earners,
- 1:48indicated
- 1:48they've
- 1:48switched
- 1:49to
- 1:49less
- 1:49expensive
- 1:50grocers.
- 1:51Joe,
- 1:51do
- 1:51you
- 1:51suppose
- 1:52the
- 1:52Walmart
- 1:53versus
- 1:53broader
- 1:53grocery
- 1:54results
- 1:54are
- 1:54indicative
- 1:55of
- 1:55that
- 1:55wallet
- 1:56tightening
- 1:56for
- 1:56more
- 1:57affluent
- 1:57online
- 1:58shoppers
- 1:59or
- 1:59because
- 1:59of
- 1:59a
- 1:59superior
- 2:00Walmart
- 2:00delivery
- 2:01customer
- 2:01experience?
- 2:02What
- 2:03do
- 2:03you
- 2:03make
- 2:03of
- 2:03these
- 2:04new
- 2:04income
- 2:04statistics
- 2:05surrounding
- 2:05Walmart?
- 2:07That
- 2:07was
- 2:07a
- 2:07lot.
- 2:08Welcome
- 2:08to
- 2:08the
- 2:09party,
- 2:09Joe.
- 2:09There's,
- 2:10there's
- 2:10a
- 2:10lot
- 2:11of
- 2:11stats
- 2:12there
- 2:12to
- 2:13parse
- 2:13out.
- 2:13I
- 2:13kind
- 2:13of
- 2:14wish
- 2:14there
- 2:14were
- 2:14some,
- 2:14some
- 2:15graphs
- 2:15and
- 2:16charts.
- 2:16You
- 2:16need
- 2:16some
- 2:16infographics.
- 2:17Yes,
- 2:18working
- 2:18on
- 2:19it.
- 2:19You
- 2:19know,
- 2:20my
- 2:20head
- 2:20went
- 2:21first
- 2:21to
- 2:21customer
- 2:21experience
- 2:22as
- 2:22opposed
- 2:22to
- 2:23trading
- 2:23down
- 2:24or,
- 2:24you
- 2:24know,
- 2:25affluent
- 2:25customers
- 2:26suddenly
- 2:26watching
- 2:26their
- 2:26grocery
- 2:27budgets
- 2:27more.
- 2:27It
- 2:27was,
- 2:28the
- 2:28second
- 2:28thing
- 2:29was
- 2:29the
- 2:29one
- 2:29that
- 2:29I
- 2:30thought
- 2:30of,
- 2:30which
- 2:30is
- 2:31when
- 2:32you
- 2:32decide
- 2:32where
- 2:33you
- 2:33want
- 2:33to
- 2:33buy
- 2:33your
- 2:33groceries
- 2:34online
- 2:34from,
- 2:35if
- 2:35you
- 2:35do
- 2:35it
- 2:35at
- 2:35all.
- 2:36It
- 2:36depends
- 2:37on
- 2:37selection,
- 2:37it
- 2:37depends
- 2:38on
- 2:38price.
- 2:38But
- 2:38most
- 2:39importantly,
- 2:39it
- 2:39depends
- 2:39on,
- 2:40like,
- 2:40how
- 2:40fast
- 2:41you
- 2:41get
- 2:41your
- 2:41order
- 2:41and
- 2:41is
- 2:42your
- 2:42order
- 2:42correct
- 2:43and
- 2:43those
- 2:43kinds
- 2:43of
- 2:43things.
- 2:43And
- 2:44it
- 2:44only
- 2:44takes
- 2:44one
- 2:44or
- 2:44two
- 2:45negative
- 2:45experiences
- 2:46for
- 2:46somebody
- 2:46to
- 2:47sour
- 2:47on
- 2:48kind
- 2:48of
- 2:48whoever
- 2:49they
- 2:49use
- 2:49the
- 2:49first
- 2:49time
- 2:50and
- 2:50try
- 2:50somebody
- 2:50else.
- 2:51And
- 2:51I
- 2:51kind
- 2:52of
- 2:52think
- 2:52it
- 2:52might
- 2:52be
- 2:53more
- 2:53that
- 2:53experience
- 2:54piece
- 2:54that's
- 2:55driving
- 2:55Walmart's
- 2:55success
- 2:56with
- 2:56affluent
- 2:56customers.
- 2:57It's
- 2:57probably
- 2:57a
- 2:57little
- 2:57bit
- 2:57of
- 2:57both,
- 2:58but
- 2:58I
- 2:58would
- 2:58I
- 2:59put
- 2:59my
- 2:59money
- 2:59more
- 2:59on
- 3:00the
- 3:01experience
- 3:01they're
- 3:01able
- 3:01to
- 3:01deliver.
- 3:02Yeah,
- 3:03I
- 3:03think
- 3:03that
- 3:03makes
- 3:03a
- 3:03lot
- 3:03of
- 3:04sense,
- 3:04Joe.
- 3:04I
- 3:04mean,
- 3:04you
- 3:05look
- 3:05at
- 3:05number
- 3:05one,
- 3:06and
- 3:06that
- 3:06being
- 3:06convenience,
- 3:07and
- 3:08the
- 3:08majority
- 3:08of
- 3:09the
- 3:09households
- 3:09in
- 3:09the
- 3:10country
- 3:10are,
- 3:10you
- 3:10know,
- 3:11Walmart
- 3:11is
- 3:11the
- 3:11closest
- 3:12option
- 3:13for
- 3:13them.
- 3:13And
- 3:13if
- 3:13they
- 3:13can,
- 3:14you
- 3:14know,
- 3:14order
- 3:14online
- 3:15and
- 3:15have
- 3:15it
- 3:15delivered
- 3:16or
- 3:16they
- 3:16can
- 3:16have
- 3:17something
- 3:17available
- 3:18for
- 3:18pickup
- 3:18on
- 3:18their
- 3:18schedule,
- 3:19I
- 3:19mean,
- 3:19that,
- 3:19that
- 3:20is
- 3:20a
- 3:20huge
- 3:21impact,
- 3:22regardless
- 3:22of
- 3:22demographic,
- 3:23I
- 3:23think.
- 3:24But
- 3:24I,
- 3:24especially
- 3:25in
- 3:25this
- 3:25case,
- 3:25and
- 3:26what
- 3:26they're
- 3:26seeing
- 3:26with
- 3:26this
- 3:27more
- 3:27affluent
- 3:28customer.
- 3:28But,
- 3:29Chris,
- 3:29what
- 3:29are
- 3:29your
- 3:29thoughts
- 3:30here?
- 3:31I
- 3:31think
- 3:31the
- 3:31answer
- 3:31to
- 3:32a
- 3:32and
- 3:32M's
- 3:32question
- 3:32is
- 3:32clearly
- 3:33both
- 3:34things
- 3:34are
- 3:34happening.
- 3:34You
- 3:35know,
- 3:35you
- 3:35have
- 3:35the
- 3:35higher
- 3:35income
- 3:36shopper
- 3:36trying
- 3:36to
- 3:36be
- 3:37more
- 3:37discerning,
- 3:37but
- 3:37you
- 3:38also
- 3:38have
- 3:38something
- 3:39special
- 3:39in
- 3:39the
- 3:39water
- 3:39at
- 3:40Walmart.
- 3:40And
- 3:40so
- 3:41I
- 3:41think
- 3:41at
- 3:41the
- 3:41end
- 3:42of
- 3:42the
- 3:42day,
- 3:42this
- 3:43news
- 3:44is
- 3:44massive
- 3:45news.
- 3:46It
- 3:46really
- 3:47is.
- 3:47It's
- 3:47a
- 3:47huge
- 3:47headline
- 3:48because
- 3:48the
- 3:48fruits
- 3:48of
- 3:48it
- 3:49are
- 3:49really
- 3:50going
- 3:50to
- 3:50be
- 3:50felt
- 3:51as
- 3:51the
- 3:51economy
- 3:51gets
- 3:52better
- 3:52and
- 3:52the
- 3:52lower
- 3:52income
- 3:53strata
- 3:53starts
- 3:54to
- 3:54reemerge,
- 3:55so
- 3:55to
- 3:55speak,
- 3:56at,
- 3:56you
- 3:56know,
- 3:56and
- 3:56who
- 3:56knows
- 3:56when
- 3:57that
- 3:57is.
- 3:57But
- 3:57it'll
- 3:57happen
- 3:57at
- 3:58some
- 3:58point.
- 3:59And
- 3:59so,
- 3:59you
- 4:00know,
- 4:00I,
- 4:00there's
- 4:00two
- 4:00things
- 4:01I
- 4:01would
- 4:01key
- 4:01in
- 4:01on
- 4:01with
- 4:01this
- 4:02announcement.
- 4:02First,
- 4:03and
- 4:03Joe,
- 4:03you
- 4:04kind
- 4:04of
- 4:04mentioned
- 4:04it,
- 4:04but
- 4:04I'll
- 4:05go
- 4:05into
- 4:05it
- 4:05a
- 4:05little
- 4:05bit
- 4:06further.
- 4:06Is
- 4:06grocery
- 4:07shopping
- 4:07is
- 4:07a
- 4:07really
- 4:08sticky
- 4:08behavior.
- 4:08So
- 4:09once
- 4:09you
- 4:09have
- 4:09high
- 4:09income
- 4:10shoppers
- 4:11shopping
- 4:11for
- 4:11groceries
- 4:12at
- 4:12Walmart,
- 4:13it
- 4:13will
- 4:13become
- 4:14an
- 4:14integrated
- 4:14part
- 4:15of
- 4:15their
- 4:15weekly
- 4:15grocery
- 4:16routines.
- 4:17And
- 4:17the
- 4:17second
- 4:17point
- 4:18I
- 4:18make
- 4:18is
- 4:18that
- 4:18the
- 4:18data
- 4:19also,
- 4:19this
- 4:19was
- 4:19really
- 4:20interesting
- 4:20to
- 4:20me.
- 4:20The
- 4:21data
- 4:21also
- 4:21shows
- 4:21that
- 4:22only
- 4:2217%
- 4:23of
- 4:23Walmart's
- 4:24monthly
- 4:24users
- 4:25bought
- 4:25groceries
- 4:26online
- 4:26from
- 4:26another
- 4:27supermarket
- 4:28format
- 4:28in
- 4:28the
- 4:29first
- 4:29quarter
- 4:29of
- 4:292024,
- 4:30which
- 4:31was
- 4:31a
- 4:3128
- 4:32basis
- 4:32point
- 4:32drop
- 4:33from
- 4:33the
- 4:33same
- 4:33period
- 4:34in
- 4:342023,
- 4:35which
- 4:35means
- 4:36Walmart's
- 4:36getting
- 4:36more
- 4:37shoppers
- 4:37and
- 4:37they're
- 4:37cross
- 4:38shopping
- 4:38less.
- 4:39So
- 4:40that
- 4:40bodes
- 4:41very
- 4:41well
- 4:42for,
- 4:42for
- 4:42Walmart
- 4:43going
- 4:43forward.
- 4:43It
- 4:44only
- 4:44puts
- 4:44more
- 4:44tailwind
- 4:45at
- 4:45their
- 4:45back
- 4:46if
- 4:46they
- 4:46can
- 4:46continue
- 4:47this,
- 4:47which.
- 4:47And
- 4:48then
- 4:48they
- 4:48get
- 4:48the
- 4:48lower
- 4:48income
- 4:49strata
- 4:49in
- 4:49the,
- 4:49into
- 4:49the
- 4:50game
- 4:50as
- 4:50well.
- 4:50So
- 4:51there
- 4:51is
- 4:51growth
- 4:52latent
- 4:52here
- 4:52that's
- 4:53going
- 4:53to
- 4:53come
- 4:53for
- 4:53Walmart
- 4:54at
- 4:54some
- 4:54point
- 4:54in
- 4:55time.
- 4:55So
- 4:55this
- 4:55is
- 4:55big
- 4:55news
- 4:56to
- 4:56me.
- 4:56Yeah.
- 4:57Especially
- 4:57Chris,
- 4:57I
- 4:57think
- 4:57that's
- 4:58a
- 4:58great
- 4:58point.
- 4:58But
- 4:58especially
- 4:59when
- 4:59you
- 4:59start
- 4:59to
- 4:59bring
- 5:00in
- 5:00like
- 5:00scoop
- 5:01fashion
- 5:01and
- 5:02apparel
- 5:02product
- 5:02and
- 5:03all
- 5:03of
- 5:03the
- 5:03work
- 5:03that
- 5:03they're,
- 5:04Walmart's
- 5:04really,
- 5:05really
- 5:05been
- 5:05digging
- 5:06their
- 5:06heels
- 5:06into
- 5:07in
- 5:07the,
- 5:07the
- 5:08higher
- 5:08end
- 5:09apparel
- 5:09and
- 5:09fashion
- 5:10as
- 5:10they're
- 5:10adding
- 5:10those
- 5:10brands
- 5:11to
- 5:11their
- 5:11marketplace,
- 5:12the
- 5:12stockx
- 5:13partnership.
- 5:13I
- 5:13mean,
- 5:13I
- 5:13think
- 5:14you're
- 5:14so
- 5:14right.
- 5:14Like,
- 5:15once
- 5:15you
- 5:15get
- 5:15in
- 5:15there
- 5:16and
- 5:16people
- 5:17are
- 5:17going
- 5:17to
- 5:17Walmart
- 5:18for
- 5:18maybe
- 5:18a
- 5:19pair
- 5:19of
- 5:19sneakers
- 5:19that
- 5:20they
- 5:20wouldn't
- 5:20go
- 5:20to
- 5:20before,
- 5:21and
- 5:21now
- 5:21they
- 5:21can,
- 5:22you
- 5:22know,
- 5:22get
- 5:23Thanksgiving
- 5:24dinner
- 5:25like
- 5:25we
- 5:25talked
- 5:25about
- 5:26last
- 5:26week
- 5:26for
- 5:26under,
- 5:26you
- 5:27know,
- 5:27$10
- 5:27a
- 5:28person
- 5:28or
- 5:28$7
- 5:29a
- 5:29person.
- 5:29I
- 5:29think
- 5:29it
- 5:29was
- 5:30like
- 5:30all
- 5:30of
- 5:30those
- 5:31things
- 5:31are
- 5:31going
- 5:31to
- 5:31just
- 5:32kind
- 5:32of
- 5:32give
- 5:32people
- 5:33a
- 5:33reason
- 5:33to
- 5:33keep
- 5:34being
- 5:34fueled
- 5:34in,
- 5:35in
- 5:35that
- 5:36Walmart
- 5:36experience.
- 5:37And
- 5:37I
- 5:37think
- 5:38the
- 5:38last
- 5:38thing
- 5:38that
- 5:38I
- 5:39would
- 5:39just
- 5:39add
- 5:39to
- 5:40kind
- 5:40of
- 5:40close
- 5:40us
- 5:40out
- 5:40here,
- 5:41Chris,
- 5:41too,
- 5:41is
- 5:42I
- 5:42think
- 5:42that
- 5:43the
- 5:43digital
- 5:43penetration
- 5:44is
- 5:44really
- 5:44important,
- 5:45especially
- 5:45with
- 5:45this
- 5:46more
- 5:46affluent
- 5:46consumer.
- 5:47And
- 5:47especially
- 5:47as
- 5:47you're
- 5:48starting
- 5:48to
- 5:48see
- 5:48Walmart
- 5:49steal
- 5:49more
- 5:49share
- 5:49from
- 5:50like
- 5:50a
- 5:50target,
- 5:50for
- 5:50example.
- 5:51I
- 5:52think
- 5:52Walmart
- 5:53is
- 5:53dominating
- 5:54in
- 5:54their
- 5:54marketing.
- 5:55They're
- 5:55dominating
- 5:56in,
- 5:56you
- 5:57know,
- 5:57their
- 5:57innovation
- 5:58investments.
- 5:59They're
- 5:59doing
- 5:59all
- 5:59the
- 5:59things
- 6:00to
- 6:00make
- 6:00this
- 6:00customer
- 6:01experience
- 6:01really
- 6:02good
- 6:02from
- 6:02a
- 6:03digital
- 6:03perspective,
- 6:04from
- 6:04an
- 6:04online
- 6:04perspective.
- 6:05And
- 6:05so
- 6:06I
- 6:06think
- 6:06that,
- 6:06you
- 6:07know,
- 6:07for
- 6:07me
- 6:08at
- 6:08least,
- 6:08I
- 6:08think
- 6:08Walmart's
- 6:09still
- 6:09lacking
- 6:10in
- 6:10the
- 6:10store
- 6:11experience
- 6:12that
- 6:12will
- 6:12be
- 6:12important
- 6:13to
- 6:14keep
- 6:14and
- 6:14maintain
- 6:15this
- 6:15affluent
- 6:15customer.
- 6:16So
- 6:16I
- 6:16think
- 6:17I,
- 6:17seeing
- 6:17their
- 6:17investment
- 6:18tier
- 6:18in
- 6:19digital
- 6:19and,
- 6:20you
- 6:20know,
- 6:20in
- 6:21the
- 6:21Walmart
- 6:21that
- 6:22they're
- 6:22kind
- 6:22of
- 6:22putting
- 6:22out
- 6:23into
- 6:23the
- 6:23public
- 6:24is
- 6:24great.
- 6:24I
- 6:25think
- 6:25they're
- 6:26going
- 6:26to
- 6:26have
- 6:26to,
- 6:26to
- 6:27maintain
- 6:27that
- 6:27affluent
- 6:28customer
- 6:28base.
- 6:28They're
- 6:29going
- 6:29to
- 6:29have
- 6:29to
- 6:29still
- 6:30make
- 6:30investments
- 6:30in
- 6:30stores
- 6:31if
- 6:32they
- 6:32want
- 6:32to
- 6:32kind
- 6:32of
- 6:33retain
- 6:33that
- 6:33base
- 6:34and
- 6:34continue.
- 6:34To
- 6:35grow
- 6:35it,
- 6:36which
- 6:36they
- 6:36are
- 6:36doing,
- 6:37too.
- 6:37Although
- 6:37I
- 6:37push
- 6:37back
- 6:38on
- 6:38that
- 6:38a
- 6:38little
- 6:38bit
- 6:38because
- 6:38I
- 6:39think
- 6:39all
- 6:39this
- 6:39growth
- 6:40is
- 6:40potentially
- 6:40additive.
- 6:41When
- 6:41you
- 6:41look
- 6:41at
- 6:41the
- 6:41higher
- 6:41income
- 6:42shopper,
- 6:42I
- 6:42think
- 6:42it
- 6:43also
- 6:43plays
- 6:43back
- 6:43the
- 6:44adage
- 6:44we
- 6:44talked
- 6:44about
- 6:44on
- 6:44the
- 6:44show,
- 6:45too,
- 6:45and
- 6:45which
- 6:45what
- 6:45is
- 6:46old
- 6:46is
- 6:46new
- 6:46again.
- 6:46You
- 6:47know,
- 6:47the
- 6:47supercenter
- 6:48was
- 6:48the
- 6:48key
- 6:49invention
- 6:49in
- 6:49the,
- 6:49in
- 6:49the
- 6:50eighties,
- 6:50basically,
- 6:51and
- 6:51you,
- 6:52and
- 6:52the
- 6:52grocery
- 6:52was
- 6:53the
- 6:53trip
- 6:53driver.
- 6:53And
- 6:54now
- 6:54we're
- 6:54seeing
- 6:54online
- 6:54at
- 6:55Walmart,
- 6:55that
- 6:55grocery
- 6:55can
- 6:56be
- 6:56the
- 6:56trip
- 6:56driver
- 6:56for
- 6:57the
- 6:57upper
- 6:57income
- 6:58echelon
- 6:59of
- 6:59the
- 6:59digital
- 7:00shopper.
- 7:00That
- 7:00then,
- 7:01to
- 7:01your
- 7:01point,
- 7:01gets
- 7:01them
- 7:01into
- 7:02peril,
- 7:02gets
- 7:02them
- 7:02into
- 7:02other
- 7:03things,
- 7:03and
- 7:03that
- 7:04end,
- 7:04their
- 7:04marketplace
- 7:05is
- 7:05fully
- 7:06functioning
- 7:06as
- 7:06well.
- 7:06So
- 7:06that's
- 7:07all
- 7:07additive
- 7:07growth
- 7:08here
- 7:08at
- 7:08the
- 7:08end
- 7:08of
- 7:08the
- 7:08day.
- 7:09So
- 7:09you
- 7:09think
- 7:09the
- 7:09store
- 7:10experience
- 7:10is
- 7:10a
- 7:10little
- 7:10bit
- 7:11less
- 7:11important.
- 7:11It's
- 7:12really
- 7:12more
- 7:12about
- 7:12like
- 7:13just
- 7:13keeping
- 7:13them
- 7:13in
- 7:14the
- 7:14digital
- 7:14and
- 7:15marketplace
- 7:15sphere.
- 7:16I
- 7:16think
- 7:16so,
- 7:17especially
- 7:17when
- 7:17you
- 7:17look
- 7:17at
- 7:17the,
- 7:18the
- 7:18tough
- 7:18times
- 7:18the
- 7:19lower
- 7:19income
- 7:19strategy
- 7:19is
- 7:19having,
- 7:20because
- 7:20that
- 7:20will
- 7:20come
- 7:20back
- 7:21via
- 7:21the
- 7:21store.
- 7:22But
- 7:22all
- 7:22this
- 7:23growth
- 7:23is
- 7:23additive
- 7:24in
- 7:24the
- 7:24digital
- 7:24sphere,
- 7:25which
- 7:25is
- 7:25so
- 7:26important
- 7:26here,
- 7:26so.