Latest / Punk CX: Customer Experience Insights with Adrian Swinscoe
Introducing Punk XL Part Two - Interview with Karen, Sandra De Z, Richard, Sandra T and Ari
Today’s podcast interview, like last week's, is different.
Last week I shared the first part of a two-part conversation about a new book project: Punk XL, that has just been released.
Again, it is available as both a podcast and a video [see below or follow this link].
A lot has happened since Punk CX was published in 2019, and Punk XL, where XL stands for eXperience Leadership, seeks to explore what it means and takes to deliver a great experience at different levels (individual, team, organisation, customer and beyond).
The book features contributions from experience "artists": Ari…
The skinny
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