Latest / Good Morning From The Chicken Coop! / Season 5 - Episode 97 - Outstanding Customer Service!

Transcript

Season 5 - Episode 97 - Outstanding Customer Service! · Good Morning From The Chicken Coop!

• 0:01
  Hey everybody, welcome to the good Morning from the Chicken
• 0:04
  Coop Podcast. My name is Kim Johnson and I am
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  a mastermind, set coach, creative strategist, and also
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  happen to be a farmer. This is my chicken coop and I
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  come out here every day to record a podcast to teach
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  distinctions, possibilities, new ways of thinking, and just bring
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  some joy. Into the.
• 0:21
  World. So welcome to the coop and let's
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  start your day off in a fantastic way.
• 0:27
  Hey everybody, good morning. I want to tell you a story about
• 0:31
  something that happened this weekend.
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  So I had the house power washed and it's a necessary item.
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  Just have to do it here. It's just a necessary thing that
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  must take place here once a year, sometimes more.
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  It needs to be power washed. So this past weekend we had
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  arranged for it. Guy comes out.
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  But mind you, this past weekend, everyone else in the house was
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  hiking. I was not.
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  Mark left and Lucas was with him and I was here by myself, just
• 1:02
  me and the dogs and all the other animals.
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  And they were far. They were like deep in the
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  woods. They went way, way up in the
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  Smoky Mountains hiking and no signal, no way to contact them
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  for four days, which was great for them.
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  And it was great for me because I could just do whatever I
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  wanted. So of course I was like, OK, I
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  had grandiose plans to get way more done than I thought I even
• 1:31
  could do myself. But I did it because I really
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  wanted to see how much I could get done, push myself a little
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  bit in the fun stuff. And I'm not talking about work
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  stuff. I'm talking gardening, all my
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  gardening stuff. But one of the things I love to
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  do is clean. As you all know, to me, that's
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  like a really great thing to do. So the power washer guy comes
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  now it happens that he shows up here on Friday and Friday
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  happens to be a rainy day. So I'm like, okay, it's, it's
• 2:00
  drizzly, but it's not pouring. And then Saturday turns out to
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  be a pouring day, like pouring, pouring rain all day long, which
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  was fine. I was in, I went to the garden
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  center. I did other things.
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  I had a big fat list of random stuff that could happen.
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  So Sunday it turns out like, OK, I'm, I could do whatever I
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  wanted. But on Saturday, here's the
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  fascinating thing. I it later in the day it stops
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  raining. It's probably like around 3/30,
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  4:00 and the house had just been power washed so I wanted to go
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  and start taking rags and wiping down the railings on the porches
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  and wiping other things down to make sure that everything was
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  like super clean. This is just my jam.
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  I know most people wouldn't do it but I did and and this is how
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  it paid off this time. So I'm out, I'm going around
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  wiping things off and I hear I get over to where we have a
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  whole house generator. And you know, when you live in
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  the South you need to have one in my opinion, because you never
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  know when there's going to be a hurricane.
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  So you want a whole house generator.
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  So here I am and I'm wiping it off and I hear this ever so
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  slight weird sound and I'm like what is that?
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  And I am like investigating it because it's not running.
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  It doesn't run unless it's a has a problem and it tests itself
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  once a week. And it did its test on Friday.
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  And I only know that because it scared the crap out of me
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  because I was sitting in the window near it when it went off
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  and I was like oh what was that? And so I know I knew for a fact
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  it had happened. So I could hear this weird sound
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  and I was like, huh. And I get down and next to a
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  pipe, I can see this little tiny bit where the connections come
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  in from the propane line up to it where there's this ever so
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  slight bubbling. And I'm like, oh, there's a
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  leak. And I could hear it like ever so
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  slightly. So I was like, uh oh, what do I
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  do? So I mean, the huge blessing
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  that it is it here it is, it's Saturday, it's late in the day.
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  It's like now, I don't know, 5-6 o'clock.
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  It's probably even later than that.
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  Actually, I think it was a little bit later than that.
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  And the sun was like setting, but it wasn't dark.
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  And so I'm like in my, my immediate reaction was, oh, no,
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  Oh no. But then I stopped and I was
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  like, oh, wow, Lucas is working for this plumber that also does
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  gas. And so I was like, Oh my gosh.
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  And he doesn't live far from us. And I texted him and I said,
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  hey, I'm hearing the sound from this pipe.
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  What should I do? And in less than 30 seconds, he
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  messages me back and he said, shoot, shoot a video and send it
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  to me right now. So I shot a video, I sent it to
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  him, and he's like on my way. No hesitation, nothing on my
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  way. And he showed up here and he's
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  like, no, it's he gets out of the truck.
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  He's like, no, it's not that. It's not bad.
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  It's ever so slight. It could have turned into
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  something bad, but it's not bad. Someone probably when the guy
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  was power washing, he maybe he touched it, kicked it by
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  accident, didn't realize that he's like those connections can
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  be delicate. It's and he went over and he
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  checked and he's like, no, it's tight, but it was ever so
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  slightly off. And that can make it happen.
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  And he's like, how did you even hear that?
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  And I was, we were laughing about the fact that it happened
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  because it was cleaning. So here's the funny part about
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  this story. One, it's like, listen, my
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  obsessive cleaning thing finally did something really well out in
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  the world safety wise other than just making me happy.
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  And 2nd, what kind of customer service is that?
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  That he would come and just take care of it.
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  And I said, I appreciate you doing that.
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  And I'm sure it was because of Lucas.
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  He said, no, I just take care of my people like that.
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  And I just thought to myself, wow, I, it just reaffirms how
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  great it feels on the other side.
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  I take care of my people like that.
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  But you know what, it's so great when someone else takes care of
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  you like that. So if you have a business,
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  consider how you can make people feel that way.
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  Because he has a raving fan in me now and I will never leave
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  him. So I mean, moral of the story,
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  take care of your clients and don't make them feel like they
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  have to wait for you because that's the worst thing in the
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  whole world and it is not outstanding customer service.
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  All right, my friends, I hope you have a blessed day and I
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  will see you tomorrow. Bye.