Latest / The Experience Perspective: An Ipsos Podcast
Season 3: Episode 14 – Hear from Vietnam CX industry leader
We are thrilled to welcome our first Ipsos Customer Perspective podcast guests from Vietnam, and what a first: meet Luu Ky Nam, who dedicated 25 years to the life insurance industry, with his latest role being Chief Strategy and Transformation Officer of AIA Vietnam (the largest independent publicly listed pan-Asian life insurance group); and Rakesh Dayal, of Ipsos Vietnam, our CX expert, focusing on Banking & Financial Services. We cover a lot in 30 minutes, so get up to speed with an overview of Vietnam, how the insurance sector has grown and evolved, noting the transformative impact of…
The skinny
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