Just the Facts, Please
It might okay for an organization to use LLMs in technical support — to parse a request for content, and then provide links to curated answers, call services that can provide correct answers, or summon a human agent. Why do companies use GPTs — generative AI — for technical support? Remember Brooks on GPTs: a GPT is not designed to produce a correct answer; it’s designed to produce an answer ... Read more
The skinny
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