Why Included Health made its own employees the case study

Beyond the Paycheck · Oct 13, 2026 · 18m · transcript

Summary

Jim O'Gorman, Chief People Officer at Included Health, joins host Kelsey Willock Jones on Beyond the Paycheck to argue that healthcare has become the benefit that decides who stays. He starts with a phone call from a fellow CHRO facing a 52% premium increase, most of which will land on employees, and explains why switching insurance carriers every renewal disrupts care without fixing cost. The alternative he makes the case for is alternative plan design, led by employers rather than insurers. At Included Health he tested the idea on his own people: employees and their dependents get…