NEJM Interview: Dr. Thomas Lee on the financial incentives that keep providers from reducing patient waiting times.
Dr. Thomas Lee is a professor at Harvard Medical School and chief medical officer at Press Ganey. Stephen Morrissey, the interviewer, is the Managing Editor of the Journal. J. Ryu and T.H. Lee. The Waiting Game - Why Providers May Fail to Reduce Wait Times. N Engl J Med 2017;376:2309-11.
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.