Latest / Omni Talk Retail / Walmart EVP Cedric Clark on Tech, Culture & the Future of Retail | Shoptalk 2025 Interview

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Walmart EVP Cedric Clark on Tech, Culture & the Future of Retail | Shoptalk 2025 Interview · Omni Talk Retail

• 0:00
  Hello
• 0:00
  everyone.
• 0:01
  This
• 0:01
  is
• 0:01
  Omnitalk
• 0:02
  Retail.
• 0:03
  I'm
• 0:03
  Anne
• 0:03
  Mazenga.
• 0:04
  And
• 0:04
  I'm
• 0:04
  Chris
• 0:04
  Walton.
• 0:05
  And
• 0:05
  we
• 0:06
  are
• 0:06
  so
• 0:06
  excited
• 0:07
  to
• 0:07
  bring
• 0:07
  you
• 0:08
  this
• 0:08
  special
• 0:08
  interview
• 0:09
  today
• 0:10
  as
• 0:10
  part
• 0:10
  of
• 0:11
  Shop
• 0:11
  Talk
• 0:12
  TV's
• 0:13
  live
• 0:13
  coverage
• 0:14
  here
• 0:14
  of
• 0:14
  the
• 0:14
  show
• 0:15
  at
• 0:15
  Shop
• 0:15
  Talk.
• 0:16
  And
• 0:16
  Chris,
• 0:16
  we
• 0:16
  have
• 0:17
  a
• 0:17
  very
• 0:17
  special
• 0:18
  guest
• 0:18
  who
• 0:19
  seems
• 0:19
  like
• 0:20
  you
• 0:20
  and
• 0:20
  you
• 0:21
  and
• 0:21
  Cedric
• 0:21
  got
• 0:21
  very
• 0:21
  well
• 0:22
  acquainted
• 0:23
  before
• 0:23
  this.
• 0:24
  Cedric
• 0:24
  and
• 0:24
  I
• 0:25
  have
• 0:25
  met
• 0:25
  before.
• 0:26
  We've
• 0:27
  had
• 0:27
  him
• 0:27
  on
• 0:27
  our
• 0:27
  show.
• 0:28
  But
• 0:28
  for
• 0:28
  those
• 0:29
  of
• 0:29
  you
• 0:29
  who
• 0:29
  are
• 0:29
  meeting
• 0:30
  him
• 0:30
  for
• 0:30
  the
• 0:30
  first
• 0:30
  time,
• 0:31
  we
• 0:31
  have
• 0:31
  Walmart's
• 0:31
  EVP
• 0:32
  of
• 0:32
  stores,
• 0:33
  Cedric
• 0:33
  Clark.
• 0:34
  Welcome
• 0:34
  back,
• 0:35
  Cedric.
• 0:35
  Thank
• 0:35
  you
• 0:35
  for
• 0:35
  having
• 0:36
  me.
• 0:36
  And
• 0:36
  if
• 0:36
  you
• 0:36
  know,
• 0:37
  you
• 0:37
  guys
• 0:37
  know
• 0:37
  it,
• 0:37
  man,
• 0:37
  it's
• 0:37
  always
• 0:38
  an
• 0:38
  honor
• 0:38
  and
• 0:38
  it's
• 0:38
  always
• 0:38
  a
• 0:39
  star
• 0:39
  moment.
• 0:40
  I'm
• 0:41
  a,
• 0:41
  I'm
• 0:41
  a
• 0:41
  follower.
• 0:42
  So
• 0:42
  that's
• 0:42
  the
• 0:43
  whole
• 0:43
  thing
• 0:43
  that
• 0:43
  goes
• 0:43
  on.
• 0:43
  But
• 0:44
  I
• 0:44
  appreciate,
• 0:44
  we,
• 0:44
  we
• 0:45
  appreciate
• 0:45
  you.
• 0:45
  Flattery
• 0:46
  will
• 0:46
  get
• 0:46
  you
• 0:46
  everywhere.
• 0:47
  Of
• 0:47
  course.
• 0:48
  Of
• 0:48
  course.
• 0:48
  So
• 0:49
  I
• 0:49
  got
• 0:49
  two
• 0:49
  questions
• 0:49
  for
• 0:49
  you
• 0:50
  to
• 0:50
  start
• 0:50
  out.
• 0:50
  So
• 0:50
  number
• 0:50
  one,
• 0:51
  number
• 0:51
  one,
• 0:51
  how
• 0:52
  are
• 0:52
  you
• 0:52
  finding
• 0:52
  Vegas
• 0:53
  and
• 0:53
  how
• 0:53
  are
• 0:53
  you
• 0:53
  finding
• 0:53
  Shoptown?
• 0:54
  Well,
• 0:54
  you
• 0:54
  know,
• 0:54
  most
• 0:54
  people
• 0:55
  think
• 0:55
  they
• 0:55
  come
• 0:55
  to
• 0:55
  Vegas
• 0:56
  to
• 0:56
  have
• 0:56
  fun.
• 0:56
  Mine's
• 0:57
  been
• 0:57
  really
• 0:57
  to
• 0:57
  come
• 0:58
  in
• 0:58
  here
• 0:58
  and
• 0:58
  see
• 0:58
  all
• 0:58
  the
• 0:58
  amazingness
• 0:59
  that's
• 1:00
  going
• 1:00
  on
• 1:00
  in
• 1:01
  the
• 1:01
  retail
• 1:01
  space.
• 1:01
  So
• 1:02
  it's
• 1:02
  been
• 1:02
  kind
• 1:03
  of
• 1:03
  non
• 1:03
  stop,
• 1:03
  like
• 1:04
  getting
• 1:04
  around
• 1:04
  the
• 1:04
  floor
• 1:05
  to
• 1:05
  see
• 1:05
  all
• 1:05
  the
• 1:05
  innovation
• 1:06
  that's
• 1:06
  happening.
• 1:06
  And
• 1:06
  to
• 1:07
  be
• 1:07
  honest
• 1:07
  with
• 1:07
  you,
• 1:07
  it's
• 1:07
  a
• 1:07
  networking.
• 1:08
  Yeah.
• 1:08
  All
• 1:08
  the
• 1:09
  people
• 1:09
  for
• 1:09
  you
• 1:10
  to
• 1:10
  like
• 1:10
  in
• 1:10
  your
• 1:11
  role.
• 1:11
  My
• 1:12
  goodness,
• 1:12
  I
• 1:12
  feel
• 1:12
  like
• 1:12
  you're
• 1:13
  like
• 1:13
  a
• 1:13
  high
• 1:13
  up
• 1:13
  person.
• 1:14
  You're
• 1:14
  still,
• 1:14
  you're
• 1:15
  still
• 1:15
  hobnobbing.
• 1:16
  22
• 1:16
  years
• 1:16
  ago,
• 1:17
  man,
• 1:17
  I
• 1:17
  was
• 1:17
  selling
• 1:17
  fishing
• 1:18
  licenses.
• 1:18
  I'll
• 1:18
  never
• 1:19
  lose
• 1:19
  that
• 1:19
  energy,
• 1:19
  you
• 1:20
  know.
• 1:20
  Yeah,
• 1:20
  mine's
• 1:21
  always
• 1:21
  coming
• 1:21
  in
• 1:21
  here
• 1:21
  and
• 1:22
  seeing
• 1:22
  the
• 1:22
  next
• 1:22
  up
• 1:22
  and
• 1:22
  comers
• 1:23
  and
• 1:23
  what
• 1:23
  other
• 1:24
  people
• 1:24
  are
• 1:24
  doing.
• 1:24
  It's
• 1:24
  interesting.
• 1:25
  We
• 1:25
  all
• 1:25
  have
• 1:25
  different
• 1:26
  framing.
• 1:26
  Some
• 1:26
  people
• 1:27
  move
• 1:27
  from
• 1:27
  different
• 1:27
  companies
• 1:28
  to
• 1:28
  different
• 1:28
  parts
• 1:29
  of
• 1:29
  the
• 1:29
  business
• 1:29
  and
• 1:29
  that's
• 1:30
  been
• 1:30
  fun.
• 1:31
  And
• 1:32
  my
• 1:32
  next
• 1:32
  question
• 1:32
  is
• 1:32
  about
• 1:32
  your
• 1:33
  background
• 1:33
  too.
• 1:33
  And
• 1:33
  you
• 1:33
  know,
• 1:33
  a
• 1:34
  lot
• 1:34
  of
• 1:34
  stores
• 1:34
  in
• 1:34
  your
• 1:34
  background.
• 1:35
  And
• 1:35
  one
• 1:35
  of
• 1:35
  the
• 1:35
  things
• 1:35
  I
• 1:35
  remember
• 1:35
  from
• 1:35
  the
• 1:36
  stores
• 1:36
  is
• 1:36
  ABR
• 1:37
  always
• 1:37
  be
• 1:37
  recruiting
• 1:37
  too
• 1:37
  or
• 1:38
  ABN
• 1:38
  always
• 1:39
  be
• 1:39
  networking.
• 1:40
  So,
• 1:40
  so
• 1:41
  let's
• 1:41
  talk
• 1:41
  about
• 1:41
  that
• 1:41
  so
• 1:42
  that
• 1:42
  tell
• 1:42
  the
• 1:42
  audience
• 1:42
  about
• 1:43
  yourself
• 1:43
  and
• 1:43
  your
• 1:43
  background
• 1:44
  and
• 1:44
  yourself
• 1:44
  at
• 1:44
  Walmart.
• 1:45
  So
• 1:45
  now
• 1:45
  I
• 1:45
  get
• 1:46
  the
• 1:46
  fortune
• 1:46
  of
• 1:46
  leading,
• 1:46
  you
• 1:46
  know,
• 1:47
  Walmart.
• 1:47
  It's
• 1:47
  pretty
• 1:48
  big
• 1:48
  business,
• 1:48
  1.2
• 1:49
  million
• 1:49
  people.
• 1:50
  I,
• 1:50
  I
• 1:50
  don't
• 1:51
  run
• 1:51
  it.
• 1:51
  It's
• 1:51
  one
• 1:51
  of
• 1:51
  those
• 1:51
  scenarios
• 1:52
  where
• 1:52
  you
• 1:52
  get
• 1:52
  to
• 1:52
  steward
• 1:53
  a
• 1:53
  business
• 1:53
  of
• 1:54
  people
• 1:54
  that
• 1:54
  do
• 1:54
  a
• 1:54
  really
• 1:55
  great
• 1:55
  job.
• 1:55
  For
• 1:55
  us,
• 1:55
  about
• 1:56
  4,535
• 1:57
  stores.
• 1:57
  But
• 1:58
  really
• 1:58
  the
• 1:58
  fun
• 1:59
  Part
• 1:59
  is
• 1:59
  the
• 1:59
  perspective
• 1:59
  that
• 2:00
  I
• 2:00
  had
• 2:00
  was
• 2:00
  just
• 2:00
  starting,
• 2:01
  you
• 2:01
  know,
• 2:01
  from
• 2:02
  the
• 2:02
  ground
• 2:02
  floor.
• 2:02
  Right.
• 2:03
  Really
• 2:03
  being
• 2:03
  one
• 2:03
  of
• 2:03
  those
• 2:04
  people
• 2:04
  that,
• 2:04
  you
• 2:04
  know,
• 2:05
  started
• 2:05
  in
• 2:05
  the
• 2:05
  store
• 2:05
  selling
• 2:06
  fishing
• 2:06
  licenses,
• 2:07
  cashiering
• 2:08
  22
• 2:08
  years
• 2:08
  ago
• 2:09
  and
• 2:09
  doing
• 2:09
  several
• 2:10
  roles
• 2:10
  since
• 2:10
  then.
• 2:10
  Me
• 2:10
  and
• 2:10
  you
• 2:11
  talked
• 2:11
  about,
• 2:11
  I
• 2:11
  spent
• 2:11
  some
• 2:11
  time
• 2:12
  in
• 2:12
  ap,
• 2:12
  but
• 2:12
  I
• 2:12
  also
• 2:13
  got
• 2:13
  time
• 2:13
  in
• 2:13
  the
• 2:14
  stores,
• 2:14
  leading
• 2:14
  all
• 2:15
  the
• 2:15
  way
• 2:15
  up
• 2:15
  and,
• 2:15
  you
• 2:15
  know,
• 2:16
  now
• 2:16
  getting
• 2:17
  the
• 2:17
  opportunity
• 2:17
  to
• 2:18
  make
• 2:18
  sure
• 2:18
  we
• 2:18
  position
• 2:18
  ourselves
• 2:19
  to
• 2:19
  be
• 2:19
  the
• 2:19
  best
• 2:19
  place
• 2:19
  to
• 2:19
  shop
• 2:20
  and
• 2:20
  work,
• 2:20
  which
• 2:20
  I
• 2:21
  think,
• 2:21
  you
• 2:21
  know,
• 2:21
  most
• 2:22
  retailers
• 2:22
  are
• 2:22
  looking
• 2:22
  at
• 2:23
  that
• 2:23
  way,
• 2:23
  but
• 2:23
  Walmart,
• 2:24
  we're
• 2:24
  really
• 2:24
  focused
• 2:24
  on
• 2:24
  delivering
• 2:25
  on
• 2:25
  that.
• 2:25
  Yeah.
• 2:26
  I
• 2:26
  have
• 2:26
  to
• 2:27
  ask
• 2:27
  you,
• 2:28
  how
• 2:28
  important
• 2:28
  do
• 2:28
  you
• 2:29
  think
• 2:29
  it
• 2:29
  is
• 2:29
  that
• 2:30
  people
• 2:30
  in
• 2:30
  leadership
• 2:31
  roles
• 2:31
  have
• 2:32
  experience
• 2:32
  in
• 2:32
  the
• 2:32
  stores
• 2:33
  like
• 2:33
  you
• 2:33
  did?
• 2:34
  I
• 2:34
  think
• 2:34
  it's
• 2:34
  important.
• 2:35
  It's
• 2:35
  interesting.
• 2:35
  Like,
• 2:36
  maybe
• 2:36
  you
• 2:36
  don't
• 2:36
  have
• 2:37
  it
• 2:37
  in
• 2:37
  the
• 2:38
  place
• 2:38
  that
• 2:38
  you're
• 2:39
  working
• 2:39
  now.
• 2:39
  There's
• 2:40
  this
• 2:40
  whole
• 2:40
  framing
• 2:40
  of
• 2:40
  like,
• 2:41
  did
• 2:41
  you
• 2:41
  start
• 2:41
  at
• 2:42
  that?
• 2:42
  But
• 2:42
  everyone
• 2:43
  started
• 2:43
  at
• 2:43
  an
• 2:43
  entry
• 2:44
  level.
• 2:44
  Right.
• 2:44
  So
• 2:44
  think
• 2:45
  about
• 2:45
  whether
• 2:45
  you
• 2:45
  were
• 2:45
  busting
• 2:46
  tables
• 2:46
  or,
• 2:46
  you
• 2:47
  know,
• 2:47
  you
• 2:47
  were
• 2:47
  working
• 2:48
  at
• 2:48
  a
• 2:48
  pizzeria.
• 2:49
  I
• 2:49
  think
• 2:49
  you
• 2:49
  just
• 2:49
  have
• 2:49
  to
• 2:49
  make
• 2:49
  sure
• 2:50
  you
• 2:50
  go
• 2:50
  back
• 2:50
  to
• 2:50
  that
• 2:50
  perspective
• 2:51
  when
• 2:51
  you
• 2:51
  weren't
• 2:52
  a
• 2:52
  decision
• 2:52
  maker
• 2:53
  and
• 2:53
  you
• 2:53
  were
• 2:53
  more
• 2:54
  carrying
• 2:54
  out
• 2:54
  action.
• 2:55
  And
• 2:56
  so
• 2:56
  for
• 2:56
  me,
• 2:56
  I
• 2:56
  just
• 2:56
  think
• 2:57
  it's
• 2:57
  important
• 2:57
  and
• 2:57
  everyone's
• 2:58
  done
• 2:58
  it,
• 2:58
  but
• 2:59
  sometimes
• 2:59
  I
• 2:59
  think
• 2:59
  when
• 2:59
  we
• 3:00
  get
• 3:00
  to
• 3:00
  some
• 3:00
  levels,
• 3:00
  you
• 3:01
  might
• 3:01
  kind
• 3:01
  of
• 3:01
  lose
• 3:01
  that
• 3:02
  touch.
• 3:02
  And
• 3:02
  I'll,
• 3:02
  I'll
• 3:02
  tell
• 3:02
  you
• 3:03
  this,
• 3:03
  I'll
• 3:03
  share
• 3:03
  this
• 3:03
  later
• 3:04
  in
• 3:04
  the
• 3:04
  segment
• 3:05
  that
• 3:05
  we'll.
• 3:05
  I'll
• 3:05
  be
• 3:05
  speaking
• 3:06
  at.
• 3:06
  Yeah,
• 3:06
  I
• 3:06
  think
• 3:06
  Perspective
• 3:07
  has
• 3:07
  an
• 3:07
  expiration
• 3:08
  date
• 3:08
  individually.
• 3:09
  Yeah.
• 3:09
  What
• 3:10
  I
• 3:10
  see
• 3:10
  and
• 3:10
  what
• 3:10
  I
• 3:11
  know,
• 3:11
  it
• 3:11
  will
• 3:11
  expire
• 3:12
  if
• 3:12
  I
• 3:12
  don't
• 3:12
  actually
• 3:13
  stay
• 3:13
  close
• 3:13
  to
• 3:13
  what's
• 3:13
  truly
• 3:14
  going
• 3:14
  on.
• 3:14
  And
• 3:14
  so
• 3:15
  that's
• 3:15
  truly
• 3:15
  what
• 3:15
  I
• 3:16
  try
• 3:16
  to
• 3:16
  live
• 3:16
  by.
• 3:16
  That
• 3:17
  allows
• 3:17
  me
• 3:17
  to
• 3:17
  stay
• 3:18
  engaged
• 3:18
  and
• 3:19
  stay
• 3:19
  relevant
• 3:20
  with
• 3:20
  the
• 3:20
  different
• 3:21
  changes
• 3:21
  and
• 3:21
  generations
• 3:22
  and
• 3:22
  people
• 3:22
  that
• 3:22
  are
• 3:23
  coming
• 3:23
  in
• 3:23
  our
• 3:23
  business.
• 3:23
  That
• 3:24
  might
• 3:24
  be
• 3:24
  the
• 3:24
  quote
• 3:25
  of
• 3:25
  the
• 3:25
  show
• 3:25
  for
• 3:25
  me.
• 3:25
  And
• 3:26
  Perspective
• 3:26
  has
• 3:27
  an
• 3:27
  expiration
• 3:27
  date.
• 3:28
  Yeah,
• 3:28
  I
• 3:28
  mean,
• 3:29
  it's
• 3:29
  not,
• 3:29
  it's
• 3:30
  not
• 3:31
  too
• 3:31
  bad.
• 3:31
  Let's
• 3:32
  go
• 3:32
  into.
• 3:33
  You
• 3:33
  started
• 3:34
  talking
• 3:34
  about
• 3:34
  it.
• 3:34
  You're
• 3:34
  going
• 3:35
  to
• 3:35
  be
• 3:35
  on
• 3:35
  stage
• 3:35
  later
• 3:35
  today.
• 3:36
  What
• 3:37
  are
• 3:37
  you
• 3:37
  planning
• 3:37
  on
• 3:37
  covering
• 3:38
  during
• 3:38
  that
• 3:38
  session?
• 3:39
  Yeah,
• 3:39
  there's
• 3:40
  a
• 3:40
  lot
• 3:40
  of
• 3:40
  innovation.
• 3:40
  I
• 3:41
  think
• 3:41
  the
• 3:41
  last
• 3:41
  time
• 3:41
  we
• 3:41
  talked,
• 3:42
  everyone's
• 3:43
  taking
• 3:43
  some
• 3:43
  form
• 3:44
  of
• 3:44
  investments
• 3:44
  in
• 3:44
  this
• 3:45
  technology.
• 3:45
  You
• 3:45
  talk
• 3:45
  about
• 3:46
  artificial
• 3:46
  intelligence,
• 3:47
  even
• 3:48
  thinking
• 3:48
  about
• 3:48
  automating
• 3:49
  a
• 3:49
  supply
• 3:49
  chain,
• 3:49
  but
• 3:50
  the
• 3:50
  center
• 3:51
  of
• 3:51
  it
• 3:51
  is
• 3:51
  making
• 3:51
  sure
• 3:52
  that
• 3:52
  we're
• 3:52
  aligned
• 3:52
  on
• 3:52
  our
• 3:53
  purpose.
• 3:53
  So
• 3:54
  what
• 3:54
  I'm
• 3:54
  going
• 3:54
  to
• 3:54
  be
• 3:54
  talking
• 3:54
  about
• 3:55
  is
• 3:55
  you
• 3:55
  have
• 3:55
  to
• 3:56
  start
• 3:56
  with
• 3:56
  the
• 3:56
  purpose,
• 3:56
  which
• 3:57
  is
• 3:57
  your
• 3:57
  Culture.
• 3:57
  And
• 3:57
  for
• 3:58
  us,
• 3:59
  there
• 3:59
  might
• 3:59
  be
• 3:59
  an
• 3:59
  acronym
• 4:00
  for
• 4:00
  it,
• 4:00
  but
• 4:00
  this
• 4:01
  whole
• 4:01
  framing
• 4:01
  of
• 4:02
  people,
• 4:02
  led,
• 4:02
  tech
• 4:03
  powered.
• 4:03
  Yes.
• 4:04
  We're
• 4:04
  going
• 4:04
  to
• 4:04
  be
• 4:04
  this
• 4:05
  Omni
• 4:05
  retailer,
• 4:05
  meaning
• 4:06
  you
• 4:06
  can
• 4:06
  get
• 4:06
  it
• 4:06
  how
• 4:06
  you
• 4:06
  want
• 4:06
  it,
• 4:07
  when
• 4:07
  you
• 4:07
  want
• 4:07
  it,
• 4:07
  but
• 4:07
  it
• 4:08
  will
• 4:08
  never
• 4:08
  be
• 4:08
  framed
• 4:09
  outside
• 4:09
  of
• 4:09
  the
• 4:09
  fact
• 4:09
  that
• 4:10
  we
• 4:10
  want
• 4:10
  to
• 4:10
  help
• 4:10
  people
• 4:10
  save
• 4:10
  money
• 4:11
  and
• 4:11
  live
• 4:11
  better.
• 4:11
  Yeah.
• 4:12
  And
• 4:12
  so
• 4:12
  for
• 4:13
  me,
• 4:13
  what
• 4:13
  we're
• 4:13
  going
• 4:13
  to
• 4:13
  dive
• 4:14
  into
• 4:14
  is
• 4:14
  these
• 4:14
  examples
• 4:15
  around
• 4:15
  digital
• 4:16
  shelf
• 4:16
  labels
• 4:16
  where,
• 4:17
  you
• 4:17
  know,
• 4:17
  I
• 4:17
  remember
• 4:18
  when
• 4:18
  I
• 4:18
  did
• 4:18
  start
• 4:19
  22
• 4:19
  years
• 4:19
  ago,
• 4:20
  like
• 4:20
  we
• 4:20
  thought
• 4:21
  innovation
• 4:21
  was
• 4:21
  actually
• 4:21
  pricing
• 4:22
  everything,
• 4:23
  that
• 4:23
  it
• 4:24
  had
• 4:24
  a
• 4:24
  barcode
• 4:24
  when
• 4:24
  it
• 4:24
  came.
• 4:25
  Right.
• 4:26
  Is
• 4:26
  this
• 4:27
  like
• 4:27
  it
• 4:27
  has
• 4:27
  Bluetooth
• 4:28
  technology
• 4:28
  and
• 4:28
  it
• 4:29
  might
• 4:29
  be
• 4:29
  have
• 4:29
  RFID
• 4:30
  type
• 4:30
  of
• 4:30
  framing
• 4:30
  to
• 4:31
  it.
• 4:31
  And
• 4:31
  so
• 4:31
  you
• 4:31
  can't
• 4:32
  do
• 4:32
  it
• 4:32
  for
• 4:32
  the
• 4:32
  sake
• 4:32
  of
• 4:33
  doing
• 4:33
  that.
• 4:33
  It
• 4:33
  has
• 4:33
  to
• 4:34
  really
• 4:34
  create
• 4:34
  an
• 4:34
  experience
• 4:35
  where
• 4:35
  your
• 4:35
  associate
• 4:36
  can
• 4:36
  have
• 4:37
  a
• 4:37
  great
• 4:37
  experience
• 4:38
  and
• 4:38
  really
• 4:38
  feel
• 4:38
  like
• 4:38
  they
• 4:39
  did
• 4:39
  a
• 4:39
  great
• 4:39
  job
• 4:40
  today
• 4:40
  because
• 4:40
  you
• 4:40
  innovated.
• 4:41
  But
• 4:41
  also
• 4:42
  it
• 4:42
  helps
• 4:42
  them
• 4:42
  position
• 4:43
  themselves
• 4:43
  to
• 4:43
  have
• 4:44
  a
• 4:44
  great
• 4:44
  experience
• 4:44
  with
• 4:44
  the
• 4:44
  customer.
• 4:45
  Right.
• 4:45
  Like
• 4:45
  you
• 4:45
  take
• 4:45
  care
• 4:46
  of
• 4:46
  your
• 4:46
  associates,
• 4:46
  your
• 4:46
  customers
• 4:47
  get
• 4:47
  the
• 4:47
  benefit
• 4:48
  of
• 4:48
  that.
• 4:48
  So
• 4:49
  the
• 4:49
  sphere
• 4:50
  of
• 4:50
  that
• 4:50
  will
• 4:50
  be
• 4:51
  around,
• 4:51
  you
• 4:51
  know,
• 4:51
  culture,
• 4:52
  keeping
• 4:53
  people
• 4:53
  at
• 4:53
  the
• 4:53
  center
• 4:53
  of
• 4:53
  it.
• 4:54
  Leverage
• 4:54
  technology
• 4:54
  to
• 4:55
  simplify
• 4:55
  it.
• 4:56
  And
• 4:56
  then
• 4:56
  this
• 4:56
  framing
• 4:57
  of,
• 4:57
  like,
• 4:57
  when
• 4:57
  you
• 4:57
  do
• 4:58
  want
• 4:58
  to
• 4:58
  move
• 4:58
  fast
• 4:58
  and
• 4:59
  rolling
• 4:59
  things
• 4:59
  out,
• 5:00
  you
• 5:00
  got
• 5:00
  to
• 5:00
  have
• 5:00
  a
• 5:01
  process
• 5:01
  in
• 5:01
  that.
• 5:01
  You
• 5:01
  got
• 5:01
  to
• 5:01
  test
• 5:02
  it,
• 5:02
  you
• 5:02
  got
• 5:02
  to
• 5:02
  pilot
• 5:03
  it,
• 5:03
  get
• 5:03
  feedback.
• 5:03
  Right.
• 5:04
  And
• 5:04
  before
• 5:04
  you
• 5:04
  get
• 5:04
  to
• 5:04
  rolling
• 5:05
  it,
• 5:05
  it
• 5:05
  can't
• 5:05
  be
• 5:05
  a
• 5:05
  big
• 5:05
  bang
• 5:06
  theory.
• 5:06
  You
• 5:06
  got
• 5:06
  to
• 5:06
  take
• 5:07
  iterative
• 5:07
  approaches
• 5:07
  in
• 5:08
  making
• 5:08
  sure
• 5:08
  that
• 5:09
  functional
• 5:09
  change
• 5:09
  will
• 5:09
  stick.
• 5:10
  Right.
• 5:10
  So
• 5:10
  we'll
• 5:11
  talk
• 5:11
  about
• 5:11
  that.
• 5:11
  Yeah,
• 5:12
  it's
• 5:12
  great.
• 5:12
  I
• 5:12
  can't
• 5:12
  wait
• 5:13
  for
• 5:13
  that.
• 5:13
  So.
• 5:13
  So,
• 5:13
  Cedric,
• 5:14
  this
• 5:14
  is
• 5:14
  kind
• 5:14
  of
• 5:14
  a
• 5:14
  tech
• 5:15
  conference
• 5:15
  and,
• 5:15
  you
• 5:16
  know,
• 5:16
  so
• 5:16
  I'm
• 5:16
  going
• 5:16
  to
• 5:16
  play
• 5:17
  off
• 5:17
  the
• 5:17
  acronym
• 5:17
  here.
• 5:17
  Pltp.
• 5:18
  Yeah,
• 5:20
  Tech
• 5:20
  powered
• 5:21
  little
• 5:21
  pltp.
• 5:22
  I'm
• 5:22
  going
• 5:22
  to
• 5:22
  start
• 5:22
  saying
• 5:22
  that
• 5:22
  on
• 5:22
  my
• 5:23
  podcast.
• 5:23
  And
• 5:25
  so
• 5:25
  we
• 5:25
  know
• 5:25
  that's
• 5:25
  core
• 5:25
  to
• 5:25
  you.
• 5:26
  Yes.
• 5:26
  Like
• 5:26
  it's
• 5:27
  fundamental.
• 5:28
  You
• 5:28
  hear,
• 5:29
  not
• 5:29
  just
• 5:29
  you,
• 5:29
  but
• 5:29
  every
• 5:30
  Walmart
• 5:30
  executive
• 5:31
  is
• 5:32
  saying
• 5:32
  those
• 5:32
  four
• 5:32
  words.
• 5:33
  Yes.
• 5:33
  And
• 5:33
  so
• 5:34
  I'm
• 5:34
  curious,
• 5:34
  because
• 5:34
  it's
• 5:35
  a
• 5:35
  tech
• 5:35
  conference,
• 5:36
  you
• 5:36
  mentioned
• 5:36
  one
• 5:36
  already.
• 5:37
  I'm
• 5:37
  sure
• 5:37
  there
• 5:37
  might
• 5:37
  be
• 5:38
  others.
• 5:38
  But
• 5:38
  what
• 5:38
  are
• 5:38
  some
• 5:38
  of
• 5:38
  the
• 5:39
  tech.
• 5:39
  Or
• 5:39
  if
• 5:39
  you
• 5:39
  want
• 5:39
  to
• 5:39
  go
• 5:39
  into
• 5:40
  the
• 5:40
  DSLs
• 5:41
  too,
• 5:41
  in
• 5:41
  more
• 5:41
  detail,
• 5:42
  what
• 5:42
  are
• 5:42
  some
• 5:42
  of
• 5:42
  the
• 5:43
  technologies
• 5:43
  that
• 5:44
  you
• 5:44
  at
• 5:45
  Walmart
• 5:45
  are
• 5:45
  very
• 5:46
  bullish
• 5:46
  on
• 5:46
  or
• 5:46
  investing
• 5:47
  in?
• 5:47
  Yeah.
• 5:48
  So
• 5:48
  first
• 5:48
  I'll
• 5:49
  start
• 5:49
  with,
• 5:49
  you
• 5:49
  know,
• 5:49
  we're
• 5:50
  going
• 5:50
  to
• 5:50
  be
• 5:50
  looking
• 5:50
  at
• 5:51
  what
• 5:51
  we
• 5:51
  call
• 5:52
  my
• 5:52
  Walmart.
• 5:53
  So
• 5:53
  it's
• 5:53
  kind
• 5:53
  of.
• 5:53
  It's
• 5:53
  our
• 5:53
  operating
• 5:54
  system.
• 5:54
  So
• 5:54
  think
• 5:55
  of
• 5:55
  the
• 5:55
  phone
• 5:55
  or
• 5:56
  the
• 5:56
  device
• 5:56
  that's
• 5:56
  in
• 5:56
  the
• 5:56
  associate's
• 5:57
  hand,
• 5:58
  just
• 5:58
  having
• 5:58
  a
• 5:58
  one
• 5:58
  stop
• 5:59
  shop
• 5:59
  first
• 5:59
  with
• 5:59
  the
• 5:59
  physical
• 6:00
  device
• 6:00
  in
• 6:00
  that
• 6:01
  this,
• 6:01
  my
• 6:01
  Walmart
• 6:02
  app
• 6:02
  will
• 6:02
  have
• 6:03
  anything
• 6:03
  that
• 6:03
  they
• 6:03
  need
• 6:04
  to
• 6:04
  do
• 6:04
  as
• 6:04
  it
• 6:04
  relates
• 6:04
  to
• 6:04
  their
• 6:05
  job.
• 6:05
  Any
• 6:06
  technologies
• 6:06
  that
• 6:06
  we've
• 6:07
  introduced,
• 6:07
  any
• 6:08
  artificial
• 6:09
  intelligence
• 6:09
  that
• 6:09
  we
• 6:10
  want
• 6:10
  to
• 6:10
  be
• 6:10
  able
• 6:10
  to
• 6:10
  inform
• 6:10
  decisions
• 6:11
  that
• 6:11
  they
• 6:11
  make,
• 6:12
  it
• 6:12
  all
• 6:12
  flows
• 6:12
  through
• 6:12
  that.
• 6:12
  So
• 6:13
  I'll
• 6:13
  start
• 6:13
  with
• 6:13
  that
• 6:13
  operating
• 6:14
  system.
• 6:14
  Okay.
• 6:14
  Then
• 6:15
  I'll
• 6:15
  dive
• 6:15
  into.
• 6:15
  When
• 6:15
  you
• 6:16
  think
• 6:16
  about
• 6:16
  true
• 6:16
  technologies
• 6:17
  that
• 6:17
  I'm
• 6:17
  super
• 6:17
  excited
• 6:18
  about.
• 6:18
  Yes.
• 6:18
  Digital
• 6:18
  shelf
• 6:19
  labels.
• 6:20
  There's
• 6:20
  journeys
• 6:21
  of
• 6:21
  where
• 6:21
  there's
• 6:21
  other
• 6:21
  retailers
• 6:22
  that
• 6:22
  have
• 6:22
  engaged
• 6:23
  in
• 6:23
  that.
• 6:23
  We
• 6:23
  have
• 6:23
  over
• 6:24
  600
• 6:24
  stores.
• 6:24
  We're
• 6:25
  in,
• 6:25
  I
• 6:25
  think
• 6:25
  the
• 6:25
  last
• 6:25
  time
• 6:25
  we
• 6:26
  talked
• 6:26
  it
• 6:26
  was
• 6:26
  300
• 6:26
  with
• 6:27
  600
• 6:27
  stores.
• 6:27
  Okay.
• 6:28
  Wow.
• 6:28
  Which
• 6:28
  when
• 6:29
  you
• 6:29
  do
• 6:29
  have
• 6:29
  that
• 6:29
  in
• 6:29
  your
• 6:29
  store,
• 6:30
  you
• 6:30
  remember
• 6:30
  that
• 6:30
  day?
• 6:31
  Yeah.
• 6:31
  You
• 6:31
  used
• 6:31
  to
• 6:31
  go
• 6:32
  in
• 6:32
  the
• 6:32
  back
• 6:32
  of
• 6:32
  the
• 6:32
  perforated,
• 6:33
  you
• 6:33
  know,
• 6:33
  the
• 6:34
  sheet
• 6:34
  and
• 6:34
  slide
• 6:35
  it
• 6:35
  in
• 6:35
  there.
• 6:35
  Paper
• 6:35
  cuts
• 6:36
  and
• 6:36
  that
• 6:36
  doesn't
• 6:36
  happen
• 6:37
  anymore.
• 6:37
  But
• 6:38
  you
• 6:38
  know,
• 6:38
  for
• 6:38
  me
• 6:39
  though,
• 6:39
  it's
• 6:39
  also
• 6:39
  the
• 6:39
  technology
• 6:40
  within
• 6:40
  the
• 6:40
  digital
• 6:41
  chef
• 6:41
  label
• 6:41
  that
• 6:41
  it
• 6:42
  has
• 6:42
  indicator
• 6:43
  lights
• 6:43
  that
• 6:43
  say
• 6:44
  I
• 6:44
  showed
• 6:44
  up
• 6:44
  and
• 6:44
  it's
• 6:45
  my
• 6:45
  first
• 6:45
  day
• 6:45
  and
• 6:45
  I'm
• 6:45
  going
• 6:45
  to
• 6:45
  be
• 6:46
  doing
• 6:46
  a
• 6:46
  pick
• 6:46
  walk
• 6:46
  to
• 6:46
  where
• 6:46
  I'm
• 6:47
  shopping
• 6:47
  for
• 6:47
  a
• 6:48
  customer
• 6:48
  that
• 6:48
  did
• 6:48
  an
• 6:48
  online
• 6:49
  order.
• 6:49
  Imagine
• 6:50
  if
• 6:50
  I
• 6:50
  can
• 6:50
  hit
• 6:50
  a
• 6:50
  button,
• 6:51
  right.
• 6:51
  And
• 6:51
  it
• 6:51
  actually
• 6:51
  lights
• 6:52
  up
• 6:52
  and
• 6:52
  I
• 6:52
  actually
• 6:52
  can
• 6:53
  see
• 6:53
  exactly
• 6:53
  where
• 6:53
  that
• 6:54
  item
• 6:54
  is.
• 6:54
  That
• 6:55
  changes
• 6:55
  the
• 6:55
  game
• 6:56
  on
• 6:56
  me,
• 6:56
  feeling
• 6:56
  like
• 6:57
  my
• 6:57
  work
• 6:57
  was
• 6:57
  worthwhile.
• 6:58
  Right.
• 6:58
  So
• 6:58
  that
• 6:58
  one's
• 6:59
  a
• 6:59
  big
• 6:59
  on
• 6:59
  day
• 6:59
  one.
• 7:00
  On
• 7:00
  day.
• 7:00
  Right,
• 7:01
  right.
• 7:01
  And
• 7:01
  you
• 7:02
  know,
• 7:02
  that's
• 7:02
  a
• 7:02
  big
• 7:02
  part
• 7:02
  of
• 7:03
  our
• 7:03
  journey
• 7:03
  of
• 7:03
  retention.
• 7:04
  If
• 7:04
  you
• 7:04
  feel
• 7:04
  good
• 7:04
  on
• 7:04
  day
• 7:05
  one
• 7:05
  and
• 7:05
  you
• 7:05
  feel
• 7:05
  like
• 7:05
  you're
• 7:06
  contributing
• 7:06
  on
• 7:06
  day
• 7:06
  one,
• 7:07
  it's
• 7:07
  really
• 7:07
  hard
• 7:08
  for
• 7:08
  you
• 7:08
  to
• 7:08
  walk
• 7:08
  away
• 7:08
  from
• 7:08
  that
• 7:09
  organization,
• 7:09
  let
• 7:09
  alone
• 7:10
  leadership
• 7:10
  being
• 7:11
  great
• 7:11
  as
• 7:11
  well.
• 7:12
  The
• 7:12
  other
• 7:12
  one
• 7:12
  for
• 7:12
  me
• 7:13
  too
• 7:13
  is
• 7:13
  we've
• 7:13
  been
• 7:13
  talking
• 7:14
  about,
• 7:14
  we
• 7:15
  call
• 7:15
  it
• 7:15
  this
• 7:15
  fig,
• 7:15
  but
• 7:15
  using
• 7:16
  computer
• 7:16
  vision
• 7:17
  where
• 7:18
  you
• 7:18
  know,
• 7:18
  you
• 7:18
  take
• 7:18
  that
• 7:18
  device,
• 7:19
  you
• 7:19
  turn
• 7:20
  it
• 7:20
  to,
• 7:20
  you
• 7:20
  know,
• 7:21
  landscape
• 7:21
  and
• 7:21
  you
• 7:22
  could
• 7:22
  be
• 7:22
  looking
• 7:22
  at
• 7:23
  these
• 7:23
  items
• 7:23
  in
• 7:23
  the
• 7:24
  back
• 7:24
  that
• 7:24
  have
• 7:24
  QR
• 7:24
  codes
• 7:25
  on
• 7:25
  them.
• 7:25
  And
• 7:26
  because
• 7:26
  of
• 7:26
  the
• 7:26
  system
• 7:26
  data
• 7:27
  that's
• 7:27
  in
• 7:27
  it,
• 7:27
  behind
• 7:28
  the
• 7:28
  scenes
• 7:28
  it
• 7:28
  tells
• 7:28
  you
• 7:29
  that
• 7:29
  hey,
• 7:29
  this
• 7:30
  starts
• 7:30
  to
• 7:30
  light
• 7:30
  up
• 7:30
  red.
• 7:31
  You
• 7:31
  know
• 7:31
  what
• 7:31
  you
• 7:31
  could
• 7:31
  pick
• 7:32
  based
• 7:32
  on
• 7:32
  the
• 7:32
  shelf
• 7:33
  capacity
• 7:34
  that
• 7:34
  you
• 7:34
  have
• 7:34
  and
• 7:34
  the
• 7:35
  amount
• 7:35
  of
• 7:35
  on
• 7:35
  hands
• 7:35
  that
• 7:35
  you
• 7:35
  have
• 7:36
  that
• 7:36
  it
• 7:36
  should
• 7:36
  go
• 7:36
  to
• 7:36
  the
• 7:36
  floor.
• 7:37
  So
• 7:37
  leveraging
• 7:38
  these
• 7:38
  things
• 7:38
  that
• 7:39
  will
• 7:39
  allow
• 7:39
  that
• 7:39
  associate
• 7:40
  to
• 7:40
  feel
• 7:40
  like,
• 7:41
  man,
• 7:41
  I
• 7:41
  showed
• 7:41
  up,
• 7:42
  I
• 7:42
  got
• 7:42
  this
• 7:42
  box,
• 7:43
  put
• 7:43
  it
• 7:43
  on
• 7:43
  a,
• 7:44
  you
• 7:44
  know,
• 7:44
  on,
• 7:45
  on
• 7:45
  a,
• 7:45
  on
• 7:45
  a
• 7:45
  cart,
• 7:46
  took
• 7:46
  it
• 7:46
  out
• 7:46
  and
• 7:46
  it
• 7:46
  went
• 7:47
  to
• 7:47
  the
• 7:47
  shelf
• 7:47
  again.
• 7:48
  There's
• 7:48
  that
• 7:48
  journey
• 7:48
  of
• 7:49
  wow,
• 7:49
  this
• 7:49
  is
• 7:49
  an
• 7:50
  amazing
• 7:50
  Experience.
• 7:51
  And
• 7:51
  then
• 7:51
  the
• 7:51
  last
• 7:51
  one,
• 7:51
  I'll
• 7:52
  say
• 7:52
  that,
• 7:52
  you
• 7:52
  know,
• 7:52
  everyone's
• 7:53
  talking
• 7:53
  about
• 7:53
  now.
• 7:53
  But
• 7:54
  no,
• 7:55
  I'm
• 7:55
  pretty
• 7:55
  excited.
• 7:56
  But
• 7:56
  AI,
• 7:56
  you
• 7:56
  know,
• 7:57
  artificial
• 7:57
  intelligence.
• 7:58
  And
• 7:58
  there's
• 7:58
  different
• 7:58
  versions
• 7:59
  of
• 7:59
  it.
• 7:59
  You
• 7:59
  have
• 7:59
  the
• 7:59
  basic,
• 8:00
  this
• 8:00
  agentic
• 8:01
  AI,
• 8:01
  which
• 8:01
  is
• 8:02
  more
• 8:02
  around
• 8:02
  an
• 8:02
  agent,
• 8:03
  like
• 8:03
  kind
• 8:03
  of
• 8:03
  supporting
• 8:03
  almost
• 8:04
  an
• 8:04
  assistant.
• 8:05
  We
• 8:05
  want
• 8:05
  to
• 8:06
  leverage
• 8:06
  that
• 8:06
  Me
• 8:06
  at
• 8:06
  Walmart
• 8:07
  app
• 8:08
  to
• 8:08
  have
• 8:08
  behind
• 8:09
  the
• 8:09
  scenes,
• 8:09
  just
• 8:09
  informing
• 8:10
  them
• 8:10
  on
• 8:10
  the
• 8:10
  tasks
• 8:11
  that
• 8:11
  they
• 8:12
  do
• 8:12
  for
• 8:12
  the
• 8:12
  day
• 8:13
  where
• 8:13
  you
• 8:13
  come
• 8:13
  in.
• 8:13
  And
• 8:14
  it
• 8:14
  could
• 8:14
  really
• 8:14
  get
• 8:14
  you
• 8:15
  aligned
• 8:15
  on
• 8:15
  based
• 8:16
  on
• 8:16
  the
• 8:16
  truck
• 8:16
  showing
• 8:16
  up
• 8:17
  on
• 8:17
  time.
• 8:17
  If
• 8:17
  you're
• 8:17
  a
• 8:17
  stalker,
• 8:18
  this
• 8:18
  is
• 8:18
  where
• 8:18
  we
• 8:18
  want
• 8:19
  you
• 8:19
  to
• 8:19
  show
• 8:19
  up
• 8:19
  first.
• 8:20
  So
• 8:20
  could
• 8:20
  you
• 8:20
  imagine
• 8:21
  this
• 8:21
  like
• 8:21
  nudge
• 8:22
  and
• 8:22
  that
• 8:23
  like
• 8:23
  positions
• 8:23
  you
• 8:23
  to
• 8:24
  say,
• 8:24
  like,
• 8:24
  this
• 8:24
  is
• 8:24
  the
• 8:24
  first
• 8:24
  thing
• 8:24
  you
• 8:24
  do.
• 8:25
  And
• 8:25
  you
• 8:25
  guys,
• 8:25
  you
• 8:25
  guys
• 8:25
  ran.
• 8:26
  You
• 8:26
  guys
• 8:26
  are
• 8:26
  in
• 8:26
  the
• 8:26
  business.
• 8:27
  Yeah.
• 8:27
  So
• 8:27
  you
• 8:27
  used
• 8:28
  to
• 8:28
  have
• 8:28
  to
• 8:28
  go
• 8:28
  have
• 8:28
  a
• 8:28
  meeting
• 8:28
  to
• 8:29
  do
• 8:29
  that.
• 8:29
  You'd
• 8:29
  have
• 8:29
  to
• 8:29
  meet
• 8:30
  with
• 8:30
  the
• 8:30
  manager
• 8:30
  and
• 8:30
  they'd
• 8:30
  be
• 8:30
  like,
• 8:31
  I
• 8:31
  need
• 8:31
  you
• 8:32
  in
• 8:32
  hba.
• 8:32
  I
• 8:33
  need
• 8:33
  you
• 8:33
  over.
• 8:34
  Could
• 8:34
  you
• 8:34
  imagine
• 8:34
  this
• 8:35
  system
• 8:35
  being
• 8:35
  like
• 8:35
  an
• 8:36
  assistant,
• 8:36
  me
• 8:37
  at
• 8:37
  Walmart
• 8:37
  getting
• 8:37
  that
• 8:38
  associate
• 8:38
  exposure
• 8:39
  to
• 8:39
  actual
• 8:39
  tasks
• 8:40
  that
• 8:40
  will.
• 8:40
  That
• 8:40
  they
• 8:41
  can
• 8:41
  jump
• 8:41
  into.
• 8:41
  And
• 8:41
  then
• 8:42
  as
• 8:42
  they
• 8:42
  complete
• 8:42
  them,
• 8:43
  it's
• 8:43
  showing
• 8:43
  them
• 8:43
  like,
• 8:43
  man,
• 8:44
  you
• 8:44
  did
• 8:44
  this
• 8:44
  in
• 8:44
  a
• 8:44
  great
• 8:45
  job.
• 8:45
  You
• 8:45
  were
• 8:45
  efficient
• 8:46
  doing
• 8:46
  this.
• 8:46
  And
• 8:46
  these
• 8:46
  are
• 8:46
  the
• 8:46
  things
• 8:47
  that
• 8:47
  I
• 8:47
  think
• 8:47
  we're
• 8:48
  going
• 8:48
  to
• 8:48
  have
• 8:48
  to
• 8:48
  engage
• 8:48
  in.
• 8:49
  When
• 8:49
  you
• 8:49
  think
• 8:49
  about
• 8:49
  a
• 8:49
  large
• 8:50
  business
• 8:50
  and
• 8:50
  large
• 8:50
  human
• 8:51
  capital
• 8:51
  amount,
• 8:52
  like,
• 8:52
  we
• 8:52
  have
• 8:53
  to
• 8:53
  make
• 8:53
  sure
• 8:53
  they
• 8:53
  stay
• 8:53
  highly
• 8:54
  engaged
• 8:54
  in
• 8:54
  supporting
• 8:55
  things
• 8:55
  that
• 8:55
  are
• 8:55
  going
• 8:55
  to
• 8:55
  win
• 8:55
  for
• 8:55
  the
• 8:56
  customer.
• 8:56
  Yeah.
• 8:56
  And
• 8:56
  the
• 8:56
  other
• 8:56
  part
• 8:56
  you
• 8:56
  make
• 8:57
  me
• 8:57
  think
• 8:57
  of
• 8:57
  to
• 8:57
  Cedric
• 8:58
  is,
• 8:58
  you
• 8:58
  know,
• 8:58
  in
• 8:58
  the
• 8:58
  old
• 8:59
  world,
• 8:59
  you
• 8:59
  just
• 8:59
  used
• 9:00
  to
• 9:00
  also
• 9:00
  just
• 9:00
  kind
• 9:00
  of
• 9:00
  do
• 9:00
  the
• 9:01
  same
• 9:01
  thing
• 9:01
  every
• 9:01
  day.
• 9:02
  Yes.
• 9:02
  And
• 9:02
  now
• 9:03
  you're
• 9:03
  saying
• 9:03
  like,
• 9:03
  yeah,
• 9:03
  that's
• 9:04
  probably
• 9:04
  not
• 9:04
  always
• 9:04
  the
• 9:04
  best
• 9:04
  thing
• 9:05
  to
• 9:05
  do.
• 9:05
  Right.
• 9:05
  Well,
• 9:05
  one
• 9:06
  example
• 9:06
  is
• 9:06
  because
• 9:07
  the
• 9:07
  truck
• 9:07
  might
• 9:07
  not
• 9:07
  show
• 9:07
  up,
• 9:08
  man,
• 9:09
  this
• 9:09
  I
• 9:09
  think
• 9:09
  we're
• 9:09
  like,
• 9:10
  we're
• 9:10
  like,
• 9:11
  I
• 9:11
  know.
• 9:11
  I'm
• 9:11
  not
• 9:11
  getting
• 9:12
  in
• 9:12
  the
• 9:12
  way,
• 9:14
  but
• 9:14
  like,
• 9:14
  so.
• 9:14
  So.
• 9:14
  And
• 9:15
  the
• 9:15
  truck
• 9:15
  doesn't
• 9:15
  show
• 9:16
  up.
• 9:16
  Yes.
• 9:16
  What
• 9:17
  happens
• 9:17
  in
• 9:17
  that
• 9:18
  time
• 9:18
  is
• 9:18
  we
• 9:18
  have
• 9:18
  some
• 9:19
  leaders
• 9:19
  that
• 9:19
  we
• 9:19
  assign
• 9:20
  to
• 9:20
  be
• 9:20
  there.
• 9:20
  What
• 9:20
  are
• 9:20
  they
• 9:20
  going
• 9:21
  to
• 9:21
  do?
• 9:21
  Usually
• 9:21
  that's
• 9:22
  inefficient.
• 9:22
  Yeah.
• 9:22
  But
• 9:23
  now,
• 9:23
  because
• 9:23
  the
• 9:23
  system
• 9:24
  knows
• 9:24
  that
• 9:24
  truck
• 9:24
  doesn't
• 9:25
  show
• 9:25
  up,
• 9:25
  how
• 9:25
  about
• 9:26
  I
• 9:26
  send
• 9:26
  you
• 9:26
  over
• 9:27
  to
• 9:27
  Fresh
• 9:28
  and
• 9:28
  I
• 9:28
  want
• 9:29
  you
• 9:29
  to
• 9:29
  go
• 9:29
  to
• 9:29
  produce
• 9:29
  and
• 9:30
  get
• 9:30
  out
• 9:30
  the
• 9:30
  strawberries
• 9:31
  because
• 9:31
  we
• 9:31
  know
• 9:32
  that
• 9:32
  we
• 9:32
  have
• 9:32
  this
• 9:33
  amount
• 9:33
  of
• 9:33
  strawberries,
• 9:33
  but
• 9:34
  we
• 9:34
  want
• 9:34
  to
• 9:34
  make
• 9:34
  sure
• 9:34
  we
• 9:34
  get
• 9:34
  that
• 9:35
  in
• 9:35
  stock.
• 9:35
  So
• 9:36
  this
• 9:36
  actually
• 9:36
  kind
• 9:36
  of
• 9:36
  changes
• 9:37
  the
• 9:37
  game
• 9:37
  of
• 9:38
  leveraging
• 9:38
  the
• 9:38
  leaders
• 9:39
  people
• 9:39
  led
• 9:39
  that
• 9:40
  you
• 9:40
  have
• 9:40
  and
• 9:40
  putting
• 9:41
  them
• 9:41
  In
• 9:41
  a
• 9:41
  position
• 9:41
  to
• 9:41
  win
• 9:42
  no
• 9:42
  matter
• 9:42
  what
• 9:42
  happens,
• 9:43
  and
• 9:43
  using
• 9:43
  data
• 9:44
  behind
• 9:44
  them
• 9:44
  to
• 9:44
  support
• 9:44
  that.
• 9:45
  So,
• 9:45
  so
• 9:45
  is
• 9:46
  the,
• 9:46
  Is
• 9:46
  the
• 9:46
  team
• 9:47
  member
• 9:47
  device
• 9:47
  then
• 9:48
  kind
• 9:48
  of
• 9:48
  the.
• 9:48
  Are
• 9:48
  you
• 9:48
  envisioning
• 9:49
  it
• 9:49
  as
• 9:49
  kind
• 9:49
  of
• 9:49
  the
• 9:49
  mission
• 9:50
  control
• 9:50
  center
• 9:51
  for
• 9:51
  the
• 9:51
  individual?
• 9:52
  Exactly.
• 9:52
  Almost
• 9:52
  like
• 9:53
  if
• 9:53
  they
• 9:53
  didn't
• 9:54
  have
• 9:54
  it,
• 9:54
  you
• 9:54
  feel
• 9:55
  like
• 9:55
  something's
• 9:55
  right.
• 9:56
  It's
• 9:56
  a
• 9:56
  bit
• 9:56
  how
• 9:56
  kids
• 9:56
  are
• 9:57
  with
• 9:57
  their
• 9:57
  phones
• 9:57
  and
• 9:57
  technology
• 9:58
  now.
• 9:58
  I
• 9:58
  want
• 9:59
  to
• 9:59
  understand
• 10:00
  that
• 10:00
  we
• 10:00
  have
• 10:00
  kids,
• 10:01
  but
• 10:01
  from
• 10:01
  a
• 10:01
  standpoint
• 10:02
  of
• 10:02
  doing
• 10:02
  your
• 10:02
  job,
• 10:02
  like
• 10:02
  you
• 10:03
  don't
• 10:03
  want
• 10:03
  to
• 10:03
  walk
• 10:03
  in
• 10:03
  there.
• 10:04
  It's
• 10:04
  almost.
• 10:04
  It's
• 10:04
  your
• 10:04
  uniform
• 10:05
  in
• 10:06
  some
• 10:06
  ways.
• 10:06
  So
• 10:06
  it's
• 10:07
  like.
• 10:07
  And
• 10:08
  I
• 10:08
  would
• 10:08
  love
• 10:08
  it
• 10:08
  to
• 10:09
  where
• 10:09
  it's
• 10:09
  like,
• 10:09
  man,
• 10:09
  if
• 10:09
  I
• 10:09
  didn't
• 10:10
  have
• 10:10
  it,
• 10:10
  I
• 10:10
  feel
• 10:10
  like
• 10:10
  I'm
• 10:11
  going
• 10:11
  to
• 10:11
  be
• 10:11
  less
• 10:12
  successful.
• 10:12
  And
• 10:13
  then
• 10:13
  we'll
• 10:13
  continue.
• 10:13
  I
• 10:13
  mean,
• 10:13
  you
• 10:14
  got
• 10:14
  wearables,
• 10:14
  there's
• 10:14
  different
• 10:15
  technologies
• 10:16
  that
• 10:16
  you
• 10:16
  can
• 10:16
  continue
• 10:17
  to
• 10:17
  evolve
• 10:17
  that
• 10:17
  too.
• 10:17
  But
• 10:18
  right
• 10:18
  now
• 10:18
  that
• 10:19
  would
• 10:19
  be
• 10:19
  a
• 10:19
  great
• 10:19
  solution
• 10:20
  to
• 10:20
  support,
• 10:20
  you
• 10:20
  know,
• 10:21
  being
• 10:21
  the
• 10:21
  best
• 10:21
  place
• 10:21
  to
• 10:21
  work.
• 10:22
  And
• 10:22
  I
• 10:22
  imagine
• 10:22
  it
• 10:22
  eliminates
• 10:23
  a
• 10:23
  little
• 10:23
  bit
• 10:23
  of
• 10:23
  the
• 10:23
  bias
• 10:24
  based
• 10:24
  on,
• 10:24
  like,
• 10:24
  who
• 10:25
  the
• 10:25
  manager
• 10:25
  is
• 10:26
  that
• 10:26
  day
• 10:26
  and
• 10:26
  what
• 10:26
  their
• 10:27
  priorities
• 10:27
  are
• 10:28
  versus,
• 10:28
  like,
• 10:28
  what
• 10:28
  are
• 10:28
  the
• 10:28
  best
• 10:29
  priorities
• 10:29
  for
• 10:29
  the
• 10:30
  business
• 10:30
  in
• 10:30
  general,
• 10:30
  for
• 10:31
  the
• 10:31
  associates.
• 10:31
  And
• 10:32
  then
• 10:32
  the
• 10:32
  manager's
• 10:33
  there
• 10:33
  to
• 10:33
  answer
• 10:34
  the
• 10:34
  questions
• 10:35
  that
• 10:35
  are
• 10:35
  more
• 10:35
  about
• 10:35
  development
• 10:36
  or,
• 10:37
  you
• 10:37
  know,
• 10:37
  like
• 10:38
  how
• 10:38
  to
• 10:38
  do
• 10:38
  something
• 10:39
  well
• 10:39
  or
• 10:39
  train.
• 10:40
  Actually
• 10:40
  using
• 10:40
  the.
• 10:41
  The
• 10:41
  human
• 10:41
  to
• 10:42
  train
• 10:42
  the
• 10:42
  human
• 10:42
  to
• 10:43
  do
• 10:43
  things
• 10:43
  the
• 10:43
  right
• 10:43
  way
• 10:44
  and
• 10:44
  interact
• 10:44
  well.
• 10:44
  And
• 10:44
  here's
• 10:45
  another
• 10:45
  component
• 10:46
  in
• 10:46
  it.
• 10:46
  Could
• 10:46
  you
• 10:46
  imagine
• 10:47
  when
• 10:47
  you're
• 10:47
  doing
• 10:47
  the
• 10:47
  work,
• 10:48
  you
• 10:48
  guys
• 10:48
  know
• 10:48
  how
• 10:48
  AI
• 10:49
  is.
• 10:49
  It's
• 10:49
  actually
• 10:49
  learning
• 10:49
  you.
• 10:50
  Yeah.
• 10:50
  So
• 10:50
  if
• 10:51
  someone's
• 10:51
  really
• 10:51
  good
• 10:51
  at
• 10:52
  that
• 10:52
  task.
• 10:52
  Yeah.
• 10:52
  How
• 10:53
  about
• 10:53
  we
• 10:53
  continually
• 10:54
  have
• 10:54
  them
• 10:54
  in
• 10:54
  a
• 10:54
  position
• 10:55
  to
• 10:55
  be
• 10:55
  able
• 10:55
  to
• 10:55
  do
• 10:55
  that?
• 10:55
  And
• 10:56
  if
• 10:56
  they're
• 10:56
  really
• 10:56
  good
• 10:56
  and
• 10:56
  there's
• 10:57
  areas
• 10:57
  where
• 10:58
  we
• 10:58
  know
• 10:58
  that
• 10:58
  the
• 10:59
  customer
• 10:59
  needs
• 11:00
  our
• 11:00
  engagement,
• 11:01
  there
• 11:01
  you
• 11:01
  can
• 11:02
  have
• 11:02
  that
• 11:02
  person
• 11:02
  in
• 11:02
  the
• 11:03
  right
• 11:03
  place
• 11:03
  at
• 11:03
  the
• 11:03
  right
• 11:04
  time
• 11:04
  to
• 11:04
  deliver
• 11:05
  on
• 11:05
  a
• 11:05
  great
• 11:05
  experience
• 11:06
  for
• 11:06
  the
• 11:06
  customer.
• 11:06
  That's
• 11:07
  what
• 11:07
  I'm
• 11:07
  excited
• 11:07
  about
• 11:07
  is
• 11:08
  almost
• 11:08
  using
• 11:09
  like
• 11:09
  some
• 11:09
  version
• 11:09
  of
• 11:10
  Digital
• 11:10
  Insights,
• 11:11
  Digital
• 11:11
  Twinning
• 11:12
  to
• 11:12
  create
• 11:12
  this
• 11:13
  opportunity
• 11:13
  for
• 11:13
  this
• 11:14
  associate
• 11:14
  to
• 11:15
  now
• 11:15
  be
• 11:15
  put
• 11:15
  in
• 11:16
  the
• 11:16
  system
• 11:16
  to
• 11:17
  be
• 11:17
  successful.
• 11:17
  Yeah.
• 11:17
  Well,
• 11:18
  and
• 11:18
  that.
• 11:18
  And
• 11:18
  that
• 11:18
  goes
• 11:19
  in.
• 11:19
  I
• 11:19
  know
• 11:19
  something
• 11:19
  else
• 11:20
  you're
• 11:20
  passionate
• 11:20
  about
• 11:20
  is
• 11:20
  like
• 11:21
  kind
• 11:21
  of
• 11:21
  the.
• 11:21
  The
• 11:22
  new
• 11:22
  KPIs
• 11:23
  of
• 11:23
  retail.
• 11:23
  Right.
• 11:24
  And
• 11:24
  so
• 11:24
  the
• 11:24
  other
• 11:24
  part
• 11:24
  of
• 11:25
  the
• 11:25
  AI
• 11:26
  aspect
• 11:26
  of
• 11:26
  what
• 11:26
  you're
• 11:26
  talking
• 11:26
  about
• 11:27
  is,
• 11:27
  and
• 11:27
  you
• 11:27
  mentioned
• 11:27
  a
• 11:28
  little
• 11:28
  bit,
• 11:28
  but
• 11:28
  just
• 11:28
  to
• 11:28
  tease
• 11:28
  it
• 11:29
  out,
• 11:29
  is
• 11:29
  you
• 11:29
  can
• 11:30
  assess
• 11:30
  the
• 11:30
  impact
• 11:30
  or
• 11:31
  get
• 11:31
  a
• 11:31
  sense
• 11:31
  of
• 11:31
  the
• 11:31
  impact
• 11:31
  that
• 11:32
  that
• 11:32
  individual
• 11:32
  team
• 11:32
  member
• 11:33
  is
• 11:33
  having
• 11:33
  on
• 11:33
  the
• 11:33
  business,
• 11:34
  which
• 11:34
  is
• 11:34
  important
• 11:35
  as
• 11:35
  we
• 11:36
  work
• 11:36
  through
• 11:36
  like
• 11:36
  what
• 11:36
  are
• 11:37
  those
• 11:37
  new
• 11:37
  KPIs
• 11:38
  for
• 11:38
  how
• 11:38
  we
• 11:38
  need
• 11:38
  to
• 11:38
  do
• 11:38
  retail?
• 11:39
  Yeah,
• 11:40
  yeah.
• 11:40
  And
• 11:40
  that
• 11:40
  I
• 11:40
  think,
• 11:41
  you
• 11:41
  know,
• 11:41
  when
• 11:41
  I
• 11:41
  say
• 11:42
  perspective
• 11:42
  has
• 11:42
  an
• 11:42
  expiration
• 11:43
  date
• 11:43
  if
• 11:44
  we
• 11:44
  have
• 11:44
  the
• 11:44
  same
• 11:44
  KPIs
• 11:45
  that
• 11:45
  we've
• 11:45
  had
• 11:46
  20
• 11:46
  years.
• 11:46
  And
• 11:46
  there's
• 11:47
  some
• 11:47
  things
• 11:47
  that
• 11:47
  don't
• 11:47
  change
• 11:48
  revenue
• 11:48
  sales,
• 11:49
  but
• 11:49
  when
• 11:49
  we
• 11:49
  get
• 11:50
  down
• 11:50
  to
• 11:50
  the
• 11:50
  behavior
• 11:50
  for
• 11:51
  that
• 11:51
  associate
• 11:51
  and
• 11:51
  those
• 11:52
  lead
• 11:52
  measures
• 11:52
  that
• 11:52
  equate
• 11:53
  to
• 11:53
  actions,
• 11:54
  we're
• 11:54
  gonna
• 11:55
  have
• 11:55
  to
• 11:55
  really
• 11:55
  step
• 11:56
  back
• 11:56
  and
• 11:56
  say
• 11:56
  what
• 11:57
  will
• 11:57
  actually
• 11:57
  position
• 11:58
  them
• 11:58
  to
• 11:59
  feel
• 11:59
  like,
• 11:59
  oh
• 11:59
  man,
• 12:00
  by
• 12:00
  doing
• 12:00
  this
• 12:00
  behavior,
• 12:01
  this
• 12:01
  is
• 12:01
  what
• 12:01
  this
• 12:01
  correlates
• 12:02
  to
• 12:02
  and
• 12:02
  all
• 12:03
  bets
• 12:03
  are
• 12:03
  off.
• 12:03
  When
• 12:03
  you
• 12:04
  think
• 12:04
  about
• 12:04
  what
• 12:04
  the
• 12:05
  customer
• 12:05
  is
• 12:05
  going
• 12:05
  to
• 12:05
  need.
• 12:05
  We
• 12:06
  want
• 12:06
  to
• 12:06
  make
• 12:06
  sure
• 12:06
  we
• 12:06
  position
• 12:07
  the
• 12:07
  coast
• 12:07
  the
• 12:07
  associate
• 12:08
  to
• 12:08
  deliver
• 12:08
  on
• 12:08
  that.
• 12:08
  So
• 12:09
  I'm
• 12:09
  excited
• 12:09
  about
• 12:10
  that.
• 12:10
  And
• 12:10
  you
• 12:11
  know,
• 12:11
  as
• 12:11
  you
• 12:11
  guys
• 12:11
  can
• 12:11
  see,
• 12:12
  like
• 12:12
  man,
• 12:12
  it's
• 12:13
  not
• 12:13
  your
• 12:13
  25
• 12:14
  or
• 12:14
  22
• 12:14
  year
• 12:15
  ago
• 12:15
  retailer.
• 12:16
  Yeah,
• 12:16
  we're,
• 12:17
  we're
• 12:17
  really,
• 12:17
  really
• 12:18
  engaged
• 12:18
  and
• 12:18
  I'm
• 12:18
  at
• 12:18
  a
• 12:19
  tech
• 12:19
  conference,
• 12:19
  but
• 12:19
  we're
• 12:19
  all
• 12:19
  tech
• 12:20
  conferences
• 12:20
  companies.
• 12:20
  We're
• 12:20
  leveraging
• 12:21
  technology
• 12:22
  to
• 12:22
  power
• 12:22
  the
• 12:22
  team.
• 12:23
  And
• 12:23
  that's
• 12:23
  the
• 12:23
  fun
• 12:23
  part.
• 12:24
  Well,
• 12:25
  we're
• 12:25
  going
• 12:25
  to
• 12:25
  shift
• 12:26
  gears
• 12:26
  a
• 12:26
  little
• 12:26
  bit
• 12:26
  and
• 12:27
  since
• 12:27
  you
• 12:27
  mentioned
• 12:28
  22
• 12:28
  years,
• 12:29
  I'm
• 12:29
  not
• 12:29
  going
• 12:29
  to
• 12:29
  get
• 12:29
  in
• 12:29
  trouble
• 12:30
  for
• 12:30
  saying
• 12:30
  that.
• 12:30
  You've
• 12:30
  been
• 12:30
  at
• 12:31
  Walmart
• 12:31
  for
• 12:31
  a
• 12:31
  while.
• 12:32
  Yep.
• 12:33
  But
• 12:33
  I
• 12:34
  want
• 12:34
  to
• 12:34
  play
• 12:34
  a
• 12:34
  little
• 12:35
  game
• 12:35
  with
• 12:35
  you.
• 12:36
  It's
• 12:37
  called
• 12:37
  then
• 12:37
  and
• 12:37
  now.
• 12:38
  Oh.
• 12:39
  So
• 12:39
  Cedric,
• 12:40
  I'm
• 12:40
  going
• 12:40
  to
• 12:40
  ask
• 12:41
  you
• 12:41
  about
• 12:41
  a
• 12:42
  few
• 12:42
  things
• 12:42
  about
• 12:42
  Walmart
• 12:43
  and
• 12:43
  I
• 12:43
  want
• 12:43
  to
• 12:44
  know
• 12:44
  what
• 12:44
  they
• 12:44
  were
• 12:44
  like
• 12:45
  when
• 12:45
  you
• 12:45
  started
• 12:45
  out
• 12:46
  selling
• 12:46
  fishing
• 12:46
  licenses,
• 12:47
  20
• 12:48
  plus,
• 12:49
  not
• 12:49
  to
• 12:49
  number,
• 12:50
  not
• 12:50
  to
• 12:50
  be
• 12:50
  named,
• 12:51
  years
• 12:51
  ago
• 12:52
  and
• 12:52
  how
• 12:53
  they
• 12:53
  are
• 12:53
  now.
• 12:54
  And
• 12:54
  I
• 12:54
  really
• 12:54
  want
• 12:54
  to
• 12:55
  get
• 12:55
  a
• 12:55
  sense
• 12:55
  of
• 12:56
  like
• 12:56
  explaining
• 12:57
  from
• 12:58
  your
• 12:58
  perspective
• 12:59
  how
• 12:59
  Walmart
• 13:00
  has
• 13:00
  really
• 13:00
  catapulted
• 13:01
  to
• 13:01
  being
• 13:02
  one
• 13:02
  of
• 13:02
  the
• 13:02
  top
• 13:03
  leading
• 13:04
  retailers
• 13:04
  in
• 13:04
  the
• 13:05
  US
• 13:05
  So
• 13:05
  the
• 13:06
  first
• 13:06
  thing
• 13:06
  I
• 13:06
  want
• 13:06
  to
• 13:06
  ask
• 13:06
  you
• 13:07
  about
• 13:07
  is
• 13:07
  store
• 13:07
  experience.
• 13:08
  What
• 13:08
  was
• 13:08
  the
• 13:09
  store
• 13:09
  experience
• 13:09
  then
• 13:10
  and
• 13:10
  what's
• 13:10
  the
• 13:10
  store
• 13:11
  experience
• 13:11
  like
• 13:11
  now?
• 13:12
  Yeah,
• 13:12
  I
• 13:12
  feel
• 13:13
  like
• 13:13
  the
• 13:13
  store
• 13:13
  experience
• 13:14
  was
• 13:14
  me
• 13:15
  figuring
• 13:15
  out
• 13:15
  when
• 13:15
  my
• 13:15
  manager
• 13:16
  was
• 13:16
  gonna
• 13:16
  tell
• 13:16
  me
• 13:17
  based
• 13:17
  on
• 13:17
  experience.
• 13:18
  Maybe
• 13:18
  they
• 13:18
  got
• 13:19
  some
• 13:19
  feedback
• 13:19
  from
• 13:19
  a
• 13:19
  customer.
• 13:20
  Like
• 13:20
  I
• 13:20
  did
• 13:20
  a
• 13:20
  good
• 13:21
  or
• 13:21
  not
• 13:21
  a
• 13:21
  good.
• 13:21
  So
• 13:22
  good
• 13:22
  job.
• 13:22
  Yeah,
• 13:22
  yeah,
• 13:22
  yeah.
• 13:23
  So
• 13:23
  it
• 13:23
  was
• 13:23
  like
• 13:24
  maybe
• 13:24
  you
• 13:24
  got
• 13:24
  caught.
• 13:25
  Maybe
• 13:25
  there
• 13:25
  was
• 13:25
  insight
• 13:26
  and
• 13:26
  there
• 13:26
  was
• 13:26
  just
• 13:26
  really
• 13:26
  no
• 13:27
  way
• 13:27
  other
• 13:27
  than
• 13:27
  like
• 13:28
  sweepstakes
• 13:29
  on
• 13:29
  a
• 13:29
  receipt
• 13:29
  to
• 13:29
  where
• 13:30
  you
• 13:30
  can
• 13:30
  like
• 13:30
  if
• 13:30
  you
• 13:31
  win,
• 13:31
  give
• 13:31
  us
• 13:31
  some
• 13:31
  feedback.
• 13:32
  It
• 13:32
  wasn't
• 13:32
  really
• 13:33
  this
• 13:33
  continual
• 13:34
  like
• 13:34
  framing
• 13:34
  of
• 13:35
  me
• 13:35
  actually
• 13:35
  governing
• 13:36
  what
• 13:36
  I
• 13:36
  need
• 13:37
  to
• 13:37
  do
• 13:37
  to
• 13:37
  deliver
• 13:37
  the
• 13:38
  customer.
• 13:38
  Now
• 13:38
  we're
• 13:39
  in
• 13:39
  a
• 13:39
  scenario
• 13:39
  where
• 13:39
  think
• 13:40
  of
• 13:40
  the
• 13:40
  amount
• 13:40
  of
• 13:40
  people
• 13:41
  that
• 13:41
  go
• 13:41
  through
• 13:41
  our
• 13:41
  store.
• 13:41
  Stores.
• 13:42
  Yeah.
• 13:42
  How
• 13:42
  we
• 13:43
  can
• 13:43
  actually
• 13:43
  at
• 13:44
  a
• 13:44
  five
• 13:44
  star
• 13:45
  on
• 13:45
  a.
• 13:45
  On
• 13:45
  a
• 13:45
  self
• 13:45
  checkout,
• 13:46
  you
• 13:46
  can
• 13:46
  hear
• 13:46
  Right.
• 13:47
  Or
• 13:47
  you
• 13:47
  can
• 13:47
  get
• 13:47
  insight
• 13:48
  right
• 13:48
  then
• 13:48
  and
• 13:48
  there
• 13:49
  by
• 13:49
  hour,
• 13:49
  Knowing
• 13:50
  who's
• 13:50
  working
• 13:50
  where
• 13:51
  and
• 13:51
  begin
• 13:51
  to
• 13:52
  give
• 13:52
  nudges
• 13:52
  on
• 13:53
  like,
• 13:53
  hey,
• 13:54
  we're
• 13:54
  seeing
• 13:54
  this
• 13:54
  isn't
• 13:55
  a
• 13:55
  good
• 13:55
  experience.
• 13:55
  I
• 13:56
  don't
• 13:56
  want
• 13:56
  to
• 13:56
  ruin
• 13:56
  that
• 13:56
  for
• 13:57
  someone
• 13:57
  in
• 13:57
  the
• 13:57
  next
• 13:57
  hour.
• 13:58
  Yeah.
• 13:58
  So
• 13:58
  we're
• 13:59
  able
• 13:59
  to
• 13:59
  now
• 14:00
  really
• 14:00
  be
• 14:00
  more
• 14:01
  intentional
• 14:02
  and
• 14:02
  kind
• 14:02
  of
• 14:02
  positioning
• 14:03
  ourselves
• 14:03
  to
• 14:03
  be
• 14:03
  better
• 14:03
  and
• 14:04
  adjust.
• 14:04
  Yeah.
• 14:05
  I
• 14:05
  think
• 14:05
  the
• 14:05
  biggest
• 14:06
  thing
• 14:06
  I'll
• 14:06
  take
• 14:06
  it
• 14:06
  up
• 14:06
  to
• 14:07
  is
• 14:07
  we
• 14:07
  couldn't
• 14:07
  adjust
• 14:08
  and
• 14:08
  we
• 14:08
  weren't
• 14:08
  agile
• 14:09
  enough.
• 14:09
  And
• 14:09
  now
• 14:09
  data
• 14:10
  that's
• 14:10
  put
• 14:10
  us
• 14:10
  in
• 14:10
  that
• 14:11
  position.
• 14:11
  Okay,
• 14:12
  what
• 14:12
  about
• 14:12
  the
• 14:12
  physical
• 14:13
  store
• 14:13
  box
• 14:14
  itself?
• 14:15
  How
• 14:15
  has
• 14:15
  that
• 14:15
  evolved
• 14:16
  since.
• 14:17
  Since
• 14:17
  fishing
• 14:17
  license.
• 14:18
  Well,
• 14:18
  you
• 14:18
  know
• 14:18
  what's
• 14:19
  interesting
• 14:19
  about
• 14:19
  that
• 14:19
  is,
• 14:20
  you
• 14:20
  know,
• 14:20
  inventory
• 14:21
  levels.
• 14:21
  So
• 14:21
  we'll
• 14:21
  just
• 14:22
  talk
• 14:22
  about
• 14:22
  that.
• 14:22
  What
• 14:22
  I
• 14:22
  feel
• 14:23
  really
• 14:23
  good
• 14:23
  about
• 14:23
  is
• 14:24
  like
• 14:24
  inventory
• 14:24
  levels
• 14:25
  have
• 14:25
  been
• 14:26
  at
• 14:26
  levels
• 14:26
  that
• 14:27
  are
• 14:27
  very
• 14:27
  manageable.
• 14:28
  And
• 14:28
  we've
• 14:28
  seen
• 14:28
  that
• 14:28
  over
• 14:28
  the
• 14:29
  last
• 14:29
  two
• 14:29
  years.
• 14:29
  Like
• 14:30
  we've
• 14:30
  really
• 14:30
  managed
• 14:30
  our
• 14:30
  inventory
• 14:31
  well.
• 14:31
  Well,
• 14:32
  when
• 14:32
  you
• 14:32
  think
• 14:32
  about
• 14:32
  like
• 14:32
  22
• 14:33
  years
• 14:33
  ago,
• 14:33
  like
• 14:34
  I
• 14:34
  was
• 14:34
  in
• 14:34
  sporting
• 14:34
  goods,
• 14:35
  we'd
• 14:35
  have
• 14:35
  trailers
• 14:35
  of
• 14:37
  exercise
• 14:37
  equipment,
• 14:38
  we'd
• 14:38
  have
• 14:38
  trailers
• 14:39
  of.
• 14:39
  And
• 14:39
  part
• 14:39
  of
• 14:39
  it
• 14:40
  was,
• 14:40
  did
• 14:40
  we
• 14:40
  have
• 14:40
  the
• 14:41
  data
• 14:41
  insight
• 14:42
  on
• 14:42
  like
• 14:43
  when
• 14:43
  was
• 14:43
  that
• 14:43
  supposed
• 14:44
  to
• 14:44
  come?
• 14:44
  Was
• 14:44
  it.
• 14:44
  Would
• 14:45
  it
• 14:45
  be
• 14:45
  just
• 14:45
  in
• 14:45
  time?
• 14:46
  Yeah.
• 14:46
  So
• 14:46
  a
• 14:46
  lot
• 14:46
  of
• 14:46
  times
• 14:47
  the
• 14:47
  inventory
• 14:47
  that
• 14:47
  we
• 14:47
  send
• 14:47
  in
• 14:48
  the
• 14:48
  stores,
• 14:48
  you
• 14:48
  guys
• 14:48
  have
• 14:48
  worked
• 14:49
  on
• 14:49
  the
• 14:49
  corporate
• 14:50
  side,
• 14:50
  like
• 14:50
  I
• 14:51
  just
• 14:51
  need
• 14:51
  to
• 14:51
  get
• 14:51
  enough
• 14:51
  there
• 14:52
  to
• 14:52
  where
• 14:52
  I
• 14:52
  can
• 14:52
  keep
• 14:52
  the
• 14:52
  storage
• 14:53
  field.
• 14:53
  But
• 14:53
  it
• 14:53
  probably
• 14:54
  might
• 14:54
  have
• 14:54
  been
• 14:54
  a
• 14:54
  little
• 14:54
  more
• 14:55
  than
• 14:55
  they
• 14:55
  needed.
• 14:55
  Right.
• 14:56
  So
• 14:56
  now
• 14:56
  the
• 14:56
  signals
• 14:57
  that
• 14:57
  we
• 14:57
  have,
• 14:57
  there's
• 14:58
  more
• 14:58
  of
• 14:58
  a
• 14:58
  just
• 14:58
  in
• 14:58
  time
• 14:59
  inventory
• 15:00
  level.
• 15:00
  I.
• 15:00
  I
• 15:01
  think
• 15:01
  a
• 15:01
  year
• 15:01
  ago
• 15:01
  we
• 15:02
  changed
• 15:02
  even
• 15:03
  that.
• 15:03
  You'd
• 15:04
  have
• 15:04
  to
• 15:04
  force
• 15:04
  out
• 15:05
  the
• 15:05
  truck
• 15:05
  to
• 15:06
  be
• 15:06
  full
• 15:06
  for
• 15:06
  us
• 15:07
  to
• 15:07
  feel
• 15:07
  like
• 15:07
  we
• 15:07
  got
• 15:07
  efficiency
• 15:08
  in
• 15:08
  the
• 15:08
  supply
• 15:08
  chain,
• 15:09
  which
• 15:09
  would
• 15:09
  end
• 15:09
  up
• 15:10
  at
• 15:10
  the
• 15:10
  store.
• 15:10
  Yeah.
• 15:11
  Now
• 15:11
  we
• 15:11
  got
• 15:11
  to
• 15:11
  the
• 15:11
  position
• 15:12
  where
• 15:12
  the
• 15:12
  truck
• 15:13
  could
• 15:13
  be
• 15:13
  60%
• 15:14
  full.
• 15:15
  And
• 15:15
  we
• 15:15
  still
• 15:16
  have
• 15:16
  success
• 15:16
  because
• 15:17
  what
• 15:17
  we're
• 15:17
  doing
• 15:17
  is
• 15:17
  we're
• 15:18
  getting
• 15:18
  them
• 15:18
  the
• 15:18
  inventory
• 15:19
  that
• 15:19
  they
• 15:19
  need
• 15:19
  at
• 15:20
  that
• 15:20
  time.
• 15:20
  And
• 15:20
  so
• 15:20
  now
• 15:20
  in
• 15:21
  the
• 15:21
  store,
• 15:21
  like
• 15:21
  I
• 15:22
  just
• 15:22
  feel
• 15:22
  like
• 15:22
  it's
• 15:22
  more
• 15:22
  manageable.
• 15:23
  You
• 15:23
  understand
• 15:23
  what's
• 15:24
  going
• 15:24
  on.
• 15:24
  Then
• 15:24
  we
• 15:24
  now
• 15:24
  have
• 15:25
  signals
• 15:25
  of
• 15:25
  when
• 15:25
  it
• 15:26
  shows
• 15:26
  up
• 15:26
  to
• 15:26
  the
• 15:26
  back
• 15:26
  door.
• 15:26
  And
• 15:27
  even
• 15:27
  how
• 15:27
  our
• 15:27
  technology
• 15:28
  talks
• 15:28
  with
• 15:28
  between
• 15:29
  the
• 15:29
  distribution
• 15:29
  center
• 15:30
  and
• 15:30
  the
• 15:30
  store.
• 15:30
  Understanding,
• 15:31
  like
• 15:31
  when
• 15:32
  the
• 15:32
  handoff
• 15:32
  happens,
• 15:33
  which
• 15:33
  makes
• 15:33
  our
• 15:33
  inventory
• 15:34
  timing
• 15:34
  more
• 15:34
  accurate,
• 15:35
  which
• 15:35
  helps
• 15:35
  the
• 15:35
  customer.
• 15:36
  Right.
• 15:36
  I
• 15:36
  was
• 15:36
  gonna
• 15:36
  say
• 15:36
  too,
• 15:37
  it's
• 15:37
  even
• 15:37
  more
• 15:37
  of
• 15:37
  like
• 15:37
  a
• 15:37
  coordinated
• 15:38
  effort.
• 15:39
  Right.
• 15:39
  Cedric,
• 15:39
  with
• 15:40
  all
• 15:40
  the
• 15:40
  different
• 15:40
  things
• 15:40
  you
• 15:40
  have
• 15:40
  from
• 15:40
  an
• 15:40
  omnichannel
• 15:41
  perspective
• 15:41
  going
• 15:42
  on.
• 15:42
  And
• 15:42
  like
• 15:42
  you
• 15:43
  said
• 15:43
  before,
• 15:43
  like,
• 15:43
  the
• 15:43
  people
• 15:43
  come
• 15:43
  in
• 15:44
  the
• 15:44
  store
• 15:44
  to
• 15:44
  pick
• 15:44
  and
• 15:45
  deliver
• 15:46
  and
• 15:46
  all
• 15:46
  the
• 15:46
  things
• 15:46
  that
• 15:46
  are
• 15:47
  going
• 15:47
  on
• 15:47
  there.
• 15:47
  Yeah.
• 15:48
  All
• 15:48
  right.
• 15:48
  The
• 15:49
  next
• 15:49
  thing
• 15:49
  I
• 15:49
  have
• 15:49
  to
• 15:49
  ask
• 15:50
  you
• 15:50
  about
• 15:50
  is
• 15:50
  being
• 15:51
  an
• 15:51
  associate
• 15:51
  at
• 15:52
  Walmart.
• 15:52
  How
• 15:53
  does
• 15:53
  that
• 15:53
  look
• 15:53
  different?
• 15:54
  I
• 15:54
  mean,
• 15:54
  you,
• 15:55
  Doug
• 15:55
  McMillan.
• 15:56
  I
• 15:56
  mean,
• 15:56
  a
• 15:56
  few
• 15:57
  people
• 15:57
  have
• 15:57
  started
• 15:57
  in
• 15:58
  the
• 15:58
  stores
• 15:58
  and
• 15:58
  worked
• 15:58
  their
• 15:59
  way
• 15:59
  up,
• 16:00
  but
• 16:01
  what.
• 16:01
  How
• 16:01
  do
• 16:01
  you
• 16:01
  think
• 16:01
  that's
• 16:02
  changed
• 16:02
  and,
• 16:02
  like,
• 16:02
  how
• 16:02
  Walmart
• 16:03
  thinks
• 16:03
  about
• 16:03
  their
• 16:04
  associates
• 16:04
  and
• 16:04
  their
• 16:05
  development
• 16:05
  internally?
• 16:06
  Yeah.
• 16:06
  And
• 16:06
  I,
• 16:06
  you
• 16:06
  know,
• 16:07
  first,
• 16:07
  I'll
• 16:07
  start
• 16:07
  with
• 16:08
  physical.
• 16:08
  I
• 16:08
  mean,
• 16:08
  we
• 16:08
  used
• 16:08
  to
• 16:08
  have
• 16:09
  different
• 16:09
  vests,
• 16:09
  different
• 16:09
  color
• 16:10
  vests.
• 16:10
  So
• 16:10
  I
• 16:10
  remember
• 16:11
  that.
• 16:11
  I
• 16:11
  love
• 16:12
  that
• 16:12
  the
• 16:12
  fashion
• 16:12
  is
• 16:13
  the
• 16:13
  first
• 16:13
  thing
• 16:13
  that's
• 16:13
  pointed
• 16:14
  out.
• 16:14
  I
• 16:14
  had
• 16:15
  that
• 16:15
  brown
• 16:15
  vest.
• 16:15
  It
• 16:16
  was
• 16:16
  a
• 16:16
  little
• 16:16
  different.
• 16:16
  The
• 16:16
  cashiers
• 16:17
  had
• 16:17
  the
• 16:17
  blue
• 16:17
  one.
• 16:17
  The
• 16:17
  CSM's
• 16:18
  had
• 16:18
  red.
• 16:19
  So
• 16:19
  a
• 16:19
  bit
• 16:19
  of
• 16:19
  that
• 16:19
  physical
• 16:20
  nature
• 16:20
  of
• 16:20
  different
• 16:21
  parts
• 16:21
  of
• 16:21
  the
• 16:21
  business.
• 16:21
  Okay.
• 16:22
  You
• 16:22
  guys
• 16:22
  remember
• 16:22
  that
• 16:23
  we
• 16:23
  were
• 16:23
  trying
• 16:23
  to
• 16:23
  identify
• 16:24
  where
• 16:24
  people
• 16:24
  were.
• 16:24
  What's
• 16:24
  kind
• 16:25
  of
• 16:25
  evolved
• 16:25
  is
• 16:26
  everyone
• 16:26
  should
• 16:27
  be
• 16:27
  able
• 16:27
  to
• 16:27
  help
• 16:27
  everywhere.
• 16:28
  So
• 16:28
  what
• 16:28
  you
• 16:28
  would
• 16:28
  see
• 16:28
  in
• 16:29
  our
• 16:29
  store
• 16:29
  now
• 16:29
  is
• 16:30
  our
• 16:30
  vests
• 16:31
  are
• 16:31
  all
• 16:31
  the
• 16:31
  same.
• 16:32
  And
• 16:32
  we're
• 16:32
  actually
• 16:32
  going
• 16:32
  to
• 16:32
  be.
• 16:33
  You
• 16:33
  guys
• 16:33
  will
• 16:33
  be
• 16:33
  seeing
• 16:33
  soon.
• 16:34
  We'll
• 16:34
  have
• 16:34
  a
• 16:34
  new
• 16:35
  version
• 16:35
  of
• 16:35
  what,
• 16:35
  you
• 16:36
  know,
• 16:36
  our
• 16:36
  vests
• 16:36
  look
• 16:36
  like,
• 16:36
  and
• 16:37
  we'll
• 16:37
  be
• 16:37
  sharing
• 16:37
  some
• 16:37
  of
• 16:37
  that
• 16:38
  at
• 16:38
  shareholders,
• 16:39
  which
• 16:39
  is
• 16:39
  going
• 16:39
  to
• 16:39
  be.
• 16:39
  Oh,
• 16:39
  my
• 16:40
  God.
• 16:40
  All
• 16:40
  right,
• 16:41
  is
• 16:41
  Denise
• 16:41
  and
• 16:41
  Candela
• 16:42
  doing,
• 16:42
  like
• 16:42
  a
• 16:42
  Runway
• 16:43
  show?
• 16:46
  Yeah,
• 16:46
  right,
• 16:47
  right.
• 16:48
  But
• 16:48
  what
• 16:49
  I'll
• 16:49
  say
• 16:49
  is
• 16:49
  what
• 16:49
  hasn't
• 16:50
  really
• 16:50
  changed
• 16:50
  is
• 16:50
  just
• 16:51
  me,
• 16:51
  man.
• 16:51
  The
• 16:52
  associate
• 16:52
  being
• 16:52
  the
• 16:52
  heart
• 16:53
  of
• 16:53
  what
• 16:53
  we
• 16:53
  do.
• 16:54
  I
• 16:54
  think
• 16:54
  that's
• 16:54
  the
• 16:55
  fun
• 16:55
  part
• 16:55
  is,
• 16:55
  like,
• 16:56
  our
• 16:56
  listening
• 16:56
  culture
• 16:57
  of
• 16:58
  the
• 16:58
  best
• 16:58
  ideas
• 16:58
  come
• 16:59
  from
• 16:59
  the
• 16:59
  stores.
• 16:59
  Even
• 17:00
  as
• 17:00
  we
• 17:00
  talk
• 17:00
  about
• 17:00
  these
• 17:01
  things
• 17:01
  that
• 17:01
  we
• 17:01
  want
• 17:01
  to
• 17:01
  do
• 17:01
  and
• 17:02
  roll
• 17:02
  out
• 17:02
  in
• 17:02
  the
• 17:02
  stores,
• 17:03
  the
• 17:03
  feedback
• 17:04
  they're
• 17:04
  giving
• 17:04
  us
• 17:05
  and
• 17:05
  the
• 17:05
  iterations
• 17:05
  we
• 17:05
  make
• 17:06
  based
• 17:06
  on
• 17:06
  that
• 17:06
  feedback
• 17:07
  are
• 17:07
  actually
• 17:07
  what
• 17:07
  makes
• 17:08
  us
• 17:08
  successful.
• 17:08
  And
• 17:09
  then
• 17:09
  a
• 17:09
  shout
• 17:09
  out
• 17:09
  to
• 17:09
  our
• 17:10
  associates.
• 17:10
  We
• 17:10
  just
• 17:10
  have
• 17:11
  some
• 17:11
  of
• 17:11
  the
• 17:11
  most
• 17:11
  resilient
• 17:12
  human
• 17:13
  beings
• 17:13
  and
• 17:13
  associates
• 17:14
  that
• 17:14
  I've
• 17:14
  had
• 17:14
  experience
• 17:15
  to
• 17:15
  the
• 17:15
  humble
• 17:15
  nature
• 17:16
  of
• 17:16
  what
• 17:16
  we
• 17:16
  do,
• 17:17
  this
• 17:17
  discipline,
• 17:18
  excellence.
• 17:18
  Like,
• 17:19
  that
• 17:19
  really
• 17:20
  hasn't
• 17:20
  changed.
• 17:20
  And
• 17:20
  it's
• 17:21
  interesting.
• 17:21
  That
• 17:21
  probably
• 17:22
  was
• 17:22
  the
• 17:22
  thing
• 17:22
  that
• 17:23
  created
• 17:23
  our
• 17:23
  success
• 17:23
  as
• 17:24
  we
• 17:24
  got
• 17:24
  to
• 17:24
  the
• 17:24
  point
• 17:24
  now
• 17:24
  where
• 17:25
  we're
• 17:25
  going
• 17:25
  to
• 17:25
  be
• 17:25
  able
• 17:25
  to
• 17:25
  leverage
• 17:26
  technologies
• 17:26
  to
• 17:26
  win
• 17:27
  well.
• 17:27
  And
• 17:27
  you're
• 17:27
  setting
• 17:28
  them
• 17:28
  up
• 17:28
  for
• 17:28
  careers
• 17:29
  at
• 17:29
  Walmart.
• 17:29
  I
• 17:30
  mean,
• 17:30
  I
• 17:30
  think
• 17:30
  that's
• 17:30
  a
• 17:30
  really
• 17:31
  big
• 17:31
  thing.
• 17:31
  Chris,
• 17:31
  we
• 17:32
  talked
• 17:32
  about
• 17:32
  on
• 17:32
  our
• 17:32
  show,
• 17:33
  like,
• 17:33
  you
• 17:33
  can
• 17:33
  make
• 17:34
  a.
• 17:34
  A
• 17:34
  nice
• 17:35
  salary
• 17:35
  if
• 17:36
  you
• 17:36
  stay
• 17:36
  on
• 17:37
  as
• 17:37
  a
• 17:37
  general
• 17:38
  Manager
• 17:38
  or
• 17:38
  as
• 17:39
  a
• 17:40
  regional
• 17:40
  manager
• 17:41
  of
• 17:41
  a
• 17:41
  Walmart
• 17:42
  store
• 17:43
  or
• 17:43
  Walmart
• 17:43
  location.
• 17:44
  So.
• 17:44
  So
• 17:45
  okay,
• 17:45
  Walmart's
• 17:46
  overtly
• 17:46
  investing
• 17:47
  in
• 17:47
  that.
• 17:47
  Yes.
• 17:47
  Correct.
• 17:48
  That's
• 17:48
  the
• 17:48
  key
• 17:48
  point.
• 17:48
  Right.
• 17:49
  Disproportionately
• 17:50
  investing
• 17:50
  there.
• 17:51
  Absolutely.
• 17:52
  Great
• 17:52
  call
• 17:52
  out.
• 17:53
  Okay.
• 17:54
  Let's
• 17:54
  talk
• 17:55
  lastly
• 17:55
  about
• 17:56
  your
• 17:56
  customers
• 17:57
  experience
• 17:58
  and
• 17:58
  loyalty.
• 17:59
  You've
• 18:00
  brought
• 18:00
  in
• 18:00
  some
• 18:01
  new
• 18:01
  customers.
• 18:01
  You
• 18:02
  are
• 18:02
  now
• 18:02
  bringing
• 18:03
  in
• 18:03
  a
• 18:03
  high
• 18:04
  income
• 18:04
  shopper,
• 18:05
  stealing
• 18:05
  them
• 18:06
  away
• 18:06
  from
• 18:06
  a
• 18:06
  few
• 18:06
  other
• 18:07
  places
• 18:07
  that
• 18:07
  are
• 18:08
  in
• 18:08
  the
• 18:08
  mass
• 18:08
  retail
• 18:09
  space.
• 18:10
  What
• 18:10
  do
• 18:10
  you
• 18:10
  think
• 18:10
  has
• 18:10
  changed
• 18:11
  about
• 18:11
  that?
• 18:11
  What
• 18:11
  is
• 18:11
  Walmart
• 18:12
  doing
• 18:12
  to
• 18:12
  kind
• 18:12
  of
• 18:13
  both
• 18:13
  set
• 18:13
  up
• 18:13
  the
• 18:14
  store
• 18:14
  and
• 18:14
  the
• 18:14
  store
• 18:14
  experience
• 18:15
  to
• 18:15
  support
• 18:15
  that
• 18:15
  and
• 18:16
  then
• 18:16
  where
• 18:17
  they
• 18:17
  want
• 18:17
  to
• 18:17
  take
• 18:17
  it
• 18:18
  and
• 18:18
  what
• 18:18
  new
• 18:18
  audiences
• 18:19
  and
• 18:19
  demographics
• 18:19
  are
• 18:20
  going
• 18:20
  to.
• 18:20
  And
• 18:20
  I
• 18:20
  think
• 18:20
  as
• 18:21
  the
• 18:21
  customer
• 18:21
  has
• 18:21
  evolved,
• 18:22
  I
• 18:22
  think
• 18:22
  we've
• 18:22
  understood
• 18:23
  we've
• 18:23
  had
• 18:23
  to
• 18:23
  position
• 18:24
  ourselves
• 18:24
  there.
• 18:24
  A
• 18:24
  few
• 18:25
  things
• 18:25
  on
• 18:25
  my
• 18:25
  mind
• 18:25
  is
• 18:26
  pandemic
• 18:26
  happened
• 18:27
  and
• 18:27
  I
• 18:27
  think
• 18:27
  it
• 18:27
  forced
• 18:28
  us
• 18:28
  all
• 18:28
  to
• 18:29
  really
• 18:29
  look
• 18:29
  at
• 18:29
  delivery
• 18:30
  as
• 18:30
  not
• 18:31
  just
• 18:31
  like
• 18:31
  a
• 18:31
  nice
• 18:32
  to
• 18:32
  have
• 18:32
  and
• 18:33
  truly
• 18:33
  it
• 18:33
  became
• 18:33
  a
• 18:33
  need
• 18:33
  to
• 18:34
  have.
• 18:34
  Yeah.
• 18:34
  And
• 18:34
  then
• 18:34
  once
• 18:35
  you
• 18:35
  did
• 18:35
  that
• 18:35
  then
• 18:35
  we
• 18:35
  had
• 18:35
  to
• 18:36
  figure
• 18:36
  out
• 18:36
  how
• 18:36
  do
• 18:36
  you
• 18:36
  make
• 18:36
  money
• 18:37
  doing
• 18:37
  it
• 18:37
  it.
• 18:37
  And
• 18:38
  yes,
• 18:38
  that's
• 18:38
  great
• 18:38
  from
• 18:39
  a
• 18:39
  standpoint
• 18:39
  of
• 18:39
  like
• 18:39
  a
• 18:40
  business
• 18:40
  but
• 18:40
  part
• 18:40
  of
• 18:40
  that
• 18:41
  is
• 18:41
  the
• 18:41
  customer
• 18:41
  has
• 18:41
  to
• 18:41
  be
• 18:42
  coming
• 18:42
  back
• 18:42
  repeatedly
• 18:43
  for
• 18:43
  you
• 18:43
  to
• 18:43
  be
• 18:43
  able
• 18:43
  to
• 18:43
  do
• 18:44
  that.
• 18:44
  And
• 18:44
  so
• 18:44
  a
• 18:44
  few
• 18:44
  things
• 18:45
  we
• 18:45
  did
• 18:45
  with
• 18:45
  now
• 18:46
  having
• 18:46
  digital
• 18:46
  shoppers.
• 18:47
  Yep.
• 18:47
  In
• 18:47
  the
• 18:48
  stores
• 18:48
  that
• 18:48
  are
• 18:48
  shopping
• 18:49
  as
• 18:49
  avatars
• 18:50
  in
• 18:50
  some
• 18:50
  way
• 18:50
  for
• 18:50
  the
• 18:50
  customer.
• 18:51
  And
• 18:52
  so
• 18:52
  it's
• 18:52
  interesting
• 18:52
  I
• 18:53
  also
• 18:53
  get
• 18:53
  a
• 18:53
  vision
• 18:54
  of
• 18:54
  what
• 18:54
  my
• 18:54
  in
• 18:54
  stock
• 18:55
  levels
• 18:55
  are
• 18:55
  looking
• 18:56
  like
• 18:56
  when
• 18:56
  they
• 18:57
  physically
• 18:57
  show
• 18:57
  up
• 18:57
  to
• 18:57
  the
• 18:58
  shelf.
• 18:58
  Is
• 18:58
  that
• 18:58
  product
• 18:59
  there?
• 18:59
  Yeah.
• 18:59
  That
• 18:59
  signal
• 19:00
  also
• 19:00
  helps
• 19:00
  inform
• 19:01
  me
• 19:01
  from
• 19:01
  a
• 19:01
  standpoint
• 19:02
  of
• 19:02
  inventory
• 19:03
  levels.
• 19:03
  Yes,
• 19:04
  exactly.
• 19:05
  So
• 19:05
  all
• 19:05
  of
• 19:06
  this
• 19:06
  now
• 19:06
  is
• 19:07
  creating
• 19:07
  this
• 19:07
  journey
• 19:07
  of
• 19:08
  accuracy
• 19:08
  of
• 19:08
  availability
• 19:09
  which
• 19:09
  I
• 19:10
  think
• 19:10
  is
• 19:10
  the
• 19:11
  multi
• 19:11
  billion
• 19:11
  dollar
• 19:12
  challenge
• 19:12
  of
• 19:13
  like
• 19:13
  if
• 19:14
  you
• 19:14
  don't
• 19:14
  have
• 19:14
  the
• 19:14
  product
• 19:15
  to
• 19:15
  trade
• 19:15
  with
• 19:15
  them,
• 19:15
  you
• 19:15
  can't
• 19:16
  make
• 19:16
  the
• 19:16
  trade.
• 19:16
  And
• 19:17
  then
• 19:17
  physically
• 19:17
  in
• 19:17
  the
• 19:17
  stores
• 19:18
  is
• 19:18
  we've
• 19:18
  done
• 19:18
  these
• 19:18
  remodels,
• 19:19
  you
• 19:19
  know,
• 19:19
  we've
• 19:20
  done
• 19:20
  over
• 19:20
  600
• 19:21
  plus
• 19:21
  a
• 19:21
  year
• 19:22
  as
• 19:22
  we're
• 19:22
  doing
• 19:23
  these,
• 19:23
  we're
• 19:23
  adding
• 19:23
  vignettes
• 19:24
  to
• 19:24
  where
• 19:24
  you
• 19:24
  can
• 19:24
  see
• 19:25
  a
• 19:25
  complete
• 19:26
  solution
• 19:27
  whether
• 19:27
  it's
• 19:27
  you
• 19:27
  know,
• 19:27
  buying,
• 19:28
  you
• 19:28
  know,
• 19:28
  for
• 19:28
  back
• 19:28
  to
• 19:29
  school,
• 19:29
  the
• 19:29
  bed,
• 19:30
  the
• 19:30
  pillows,
• 19:31
  the
• 19:31
  couch.
• 19:32
  Right.
• 19:32
  I
• 19:33
  love
• 19:33
  that.
• 19:33
  And
• 19:33
  then
• 19:34
  just
• 19:34
  in
• 19:34
  our
• 19:34
  stores
• 19:34
  like
• 19:34
  we
• 19:35
  just
• 19:35
  have
• 19:35
  new
• 19:35
  items.
• 19:35
  You
• 19:36
  know,
• 19:36
  Latrice
• 19:36
  Watkins
• 19:37
  and
• 19:37
  that
• 19:37
  team
• 19:37
  have
• 19:38
  done
• 19:38
  a
• 19:38
  good
• 19:38
  job
• 19:38
  with
• 19:38
  even
• 19:39
  our
• 19:39
  private
• 19:39
  brand
• 19:40
  better
• 19:40
  goods.
• 19:41
  Like
• 19:41
  we're
• 19:41
  really
• 19:41
  getting
• 19:42
  into
• 19:42
  making
• 19:42
  sure
• 19:43
  they
• 19:43
  understand
• 19:43
  with
• 19:44
  Walmart
• 19:44
  it's
• 19:45
  quality
• 19:46
  as
• 19:46
  well
• 19:46
  as.
• 19:46
  Right.
• 19:46
  You're
• 19:47
  going
• 19:47
  to
• 19:47
  get
• 19:47
  in
• 19:47
  there
• 19:47
  and
• 19:47
  get
• 19:47
  it
• 19:48
  at
• 19:48
  an
• 19:48
  amazing,
• 19:48
  amazing
• 19:49
  price.
• 19:49
  Because
• 19:49
  everyday
• 19:50
  low
• 19:50
  price
• 19:50
  is.
• 19:51
  Is
• 19:51
  completely
• 19:52
  a
• 19:52
  foundational
• 19:53
  truth
• 19:53
  for
• 19:53
  us.
• 19:53
  Yeah.
• 19:54
  All
• 19:54
  right.
• 19:54
  You
• 19:55
  passed.
• 19:55
  Okay.
• 19:56
  Okay,
• 19:57
  good.
• 19:57
  All
• 19:57
  right,
• 19:58
  the
• 19:58
  quiz.
• 19:59
  Yeah,
• 19:59
  right.
• 20:00
  The
• 20:00
  quiz
• 20:00
  is
• 20:00
  done.
• 20:01
  And
• 20:01
  now.
• 20:02
  And
• 20:02
  now.
• 20:02
  Yes.
• 20:04
  Yeah,
• 20:04
  Chris,
• 20:05
  I'll
• 20:05
  let
• 20:05
  you
• 20:05
  take
• 20:05
  it
• 20:05
  away.
• 20:06
  All
• 20:06
  right,
• 20:06
  so.
• 20:06
  So
• 20:07
  one
• 20:07
  question
• 20:07
  I
• 20:07
  want
• 20:07
  to
• 20:07
  ask
• 20:08
  you.
• 20:08
  You
• 20:09
  know,
• 20:09
  there's
• 20:10
  probably
• 20:10
  a
• 20:10
  lot
• 20:10
  of
• 20:10
  people
• 20:10
  out
• 20:10
  there
• 20:11
  watching.
• 20:11
  They're
• 20:11
  saying
• 20:11
  to
• 20:11
  themselves,
• 20:12
  you
• 20:12
  know,
• 20:12
  like,
• 20:12
  sure,
• 20:13
  this
• 20:13
  all
• 20:13
  works
• 20:13
  for
• 20:13
  Walmart,
• 20:14
  because
• 20:14
  you
• 20:14
  guys
• 20:14
  are
• 20:14
  massive.
• 20:15
  You
• 20:15
  have.
• 20:15
  You
• 20:15
  have,
• 20:16
  you
• 20:16
  know,
• 20:16
  X
• 20:16
  number
• 20:16
  of
• 20:17
  years,
• 20:17
  you
• 20:17
  know,
• 20:17
  behind
• 20:18
  you.
• 20:19
  But,
• 20:20
  you
• 20:20
  know,
• 20:20
  as
• 20:20
  you
• 20:20
  and
• 20:20
  I
• 20:20
  were
• 20:20
  talking
• 20:21
  about
• 20:21
  beforehand,
• 20:21
  I
• 20:21
  think
• 20:21
  there's
• 20:22
  a
• 20:22
  lot
• 20:22
  more
• 20:22
  to
• 20:22
  that.
• 20:22
  I
• 20:22
  think
• 20:23
  there's
• 20:23
  an
• 20:23
  ethos
• 20:23
  at
• 20:24
  play.
• 20:24
  I
• 20:24
  think
• 20:24
  there's
• 20:24
  a
• 20:24
  secret
• 20:25
  sauce
• 20:25
  here.
• 20:27
  So
• 20:27
  what
• 20:28
  talk
• 20:28
  about
• 20:29
  that.
• 20:29
  What
• 20:29
  is
• 20:29
  that
• 20:29
  secret
• 20:30
  sauce?
• 20:30
  What
• 20:30
  are
• 20:30
  the
• 20:30
  principles
• 20:31
  that
• 20:31
  you
• 20:31
  guys
• 20:31
  have
• 20:31
  put
• 20:32
  in
• 20:32
  place
• 20:32
  that
• 20:33
  enables
• 20:33
  you
• 20:33
  to
• 20:34
  continually
• 20:34
  be
• 20:34
  successful
• 20:35
  and
• 20:35
  to
• 20:35
  be,
• 20:35
  quite
• 20:36
  honestly,
• 20:36
  from
• 20:37
  our
• 20:37
  opinion,
• 20:38
  lead
• 20:38
  the
• 20:38
  pack?
• 20:39
  Yeah,
• 20:40
  you
• 20:40
  have
• 20:40
  to
• 20:40
  start
• 20:40
  with
• 20:41
  being
• 20:41
  pretty
• 20:41
  obsessed
• 20:42
  with
• 20:42
  the
• 20:43
  customer
• 20:43
  you
• 20:43
  get
• 20:43
  to
• 20:43
  serve.
• 20:44
  And
• 20:44
  I
• 20:44
  think
• 20:44
  that's
• 20:44
  a
• 20:45
  huge
• 20:45
  start.
• 20:45
  I
• 20:45
  think,
• 20:46
  you
• 20:46
  know,
• 20:47
  gosh,
• 20:47
  our
• 20:47
  company's
• 20:48
  62
• 20:48
  years
• 20:48
  old,
• 20:48
  and
• 20:48
  we'll
• 20:49
  be
• 20:49
  60,
• 20:49
  63
• 20:50
  this
• 20:50
  year,
• 20:51
  which
• 20:51
  is
• 20:51
  just
• 20:51
  amazing
• 20:52
  to
• 20:52
  think
• 20:52
  about.
• 20:52
  And
• 20:52
  all
• 20:52
  the
• 20:53
  evolution
• 20:53
  that's
• 20:53
  happened,
• 20:53
  we've
• 20:54
  never
• 20:54
  lost
• 20:54
  touch
• 20:54
  with
• 20:54
  the
• 20:55
  fact
• 20:55
  that
• 20:55
  we
• 20:56
  wanted
• 20:56
  to
• 20:56
  be
• 20:56
  America's
• 20:57
  favorite
• 20:57
  through
• 20:58
  allowing
• 20:58
  them
• 20:58
  to
• 20:59
  save
• 20:59
  money
• 20:59
  and
• 20:59
  live
• 20:59
  better
• 21:00
  through
• 21:00
  what
• 21:00
  we
• 21:00
  do.
• 21:01
  Now,
• 21:01
  when
• 21:01
  I'm
• 21:01
  thinking
• 21:02
  of
• 21:02
  other
• 21:02
  retailers,
• 21:03
  like,
• 21:03
  that
• 21:03
  is
• 21:03
  our
• 21:03
  purpose.
• 21:04
  You
• 21:04
  got
• 21:04
  to
• 21:04
  have
• 21:04
  a
• 21:04
  clear
• 21:04
  purpose
• 21:05
  of
• 21:05
  what
• 21:05
  you
• 21:05
  stand
• 21:06
  for.
• 21:06
  And
• 21:06
  for
• 21:06
  us,
• 21:07
  whether
• 21:07
  it's
• 21:07
  pltp,
• 21:08
  like,
• 21:08
  you
• 21:08
  got
• 21:09
  to
• 21:09
  be
• 21:09
  people
• 21:09
  led.
• 21:10
  And
• 21:10
  for
• 21:10
  us,
• 21:11
  we're
• 21:11
  leveraging
• 21:11
  any
• 21:12
  of
• 21:12
  the
• 21:12
  technologies
• 21:13
  to
• 21:13
  power
• 21:13
  those
• 21:14
  people
• 21:14
  to
• 21:14
  be
• 21:15
  able
• 21:15
  to
• 21:15
  deliver
• 21:15
  a
• 21:15
  great
• 21:15
  experience
• 21:16
  for
• 21:16
  the
• 21:16
  customer.
• 21:17
  I
• 21:17
  think
• 21:17
  really
• 21:17
  setting
• 21:18
  that
• 21:18
  system
• 21:18
  forward
• 21:19
  has
• 21:19
  allowed
• 21:20
  our
• 21:20
  teams
• 21:21
  to
• 21:21
  work
• 21:22
  and
• 21:22
  not
• 21:22
  have
• 21:22
  to
• 21:22
  look
• 21:22
  over
• 21:23
  their
• 21:23
  shoulder
• 21:23
  as
• 21:23
  they're
• 21:24
  actually
• 21:24
  in
• 21:24
  whatever
• 21:25
  level
• 21:25
  they
• 21:25
  are
• 21:25
  driving
• 21:26
  that
• 21:26
  success
• 21:26
  for
• 21:26
  the
• 21:27
  business.
• 21:27
  That,
• 21:27
  to
• 21:28
  me,
• 21:28
  has
• 21:28
  been
• 21:28
  the
• 21:28
  secret
• 21:28
  sauce.
• 21:29
  I
• 21:29
  think
• 21:29
  one
• 21:30
  last
• 21:30
  component
• 21:30
  that
• 21:31
  we've
• 21:31
  done
• 21:32
  that,
• 21:33
  you
• 21:33
  know,
• 21:33
  I'm
• 21:33
  not
• 21:33
  saying
• 21:34
  it
• 21:34
  doesn't
• 21:34
  happen
• 21:34
  to
• 21:34
  other
• 21:34
  retailers,
• 21:35
  but
• 21:35
  we're
• 21:35
  just
• 21:36
  so
• 21:36
  intentional
• 21:36
  about
• 21:36
  it.
• 21:37
  But
• 21:37
  listening,
• 21:38
  you
• 21:38
  know,
• 21:38
  this
• 21:38
  whole
• 21:38
  notion
• 21:39
  of
• 21:39
  the
• 21:39
  best
• 21:39
  ideas
• 21:39
  come
• 21:40
  from.
• 21:40
  That's
• 21:40
  not.
• 21:40
  I
• 21:41
  just
• 21:41
  come
• 21:41
  from
• 21:41
  the
• 21:41
  associates.
• 21:42
  That's
• 21:42
  not
• 21:42
  lip
• 21:43
  service.
• 21:44
  You
• 21:44
  know,
• 21:44
  we
• 21:44
  just
• 21:45
  did
• 21:45
  our.
• 21:45
  Your
• 21:45
  beginning
• 21:45
  meeting,
• 21:46
  and
• 21:46
  we
• 21:47
  have
• 21:47
  listening
• 21:47
  sessions
• 21:48
  where
• 21:48
  all
• 21:48
  of
• 21:48
  our
• 21:48
  store
• 21:49
  managers
• 21:49
  in
• 21:49
  certain
• 21:50
  areas,
• 21:50
  we
• 21:50
  segment.
• 21:51
  Segment
• 21:51
  them
• 21:51
  by
• 21:51
  where
• 21:52
  we
• 21:52
  have
• 21:52
  two
• 21:52
  of
• 21:52
  our
• 21:52
  BU's
• 21:53
  at
• 21:53
  a
• 21:53
  time
• 21:53
  go
• 21:54
  through,
• 21:54
  and
• 21:54
  they
• 21:54
  can
• 21:55
  Come
• 21:55
  to
• 21:55
  a
• 21:55
  mic
• 21:55
  and
• 21:56
  they
• 21:56
  can
• 21:56
  talk
• 21:56
  to
• 21:57
  myself,
• 21:57
  John,
• 21:58
  Karen,
• 21:58
  Hari,
• 21:59
  who
• 21:59
  leads,
• 22:00
  you
• 22:00
  know,
• 22:00
  our,
• 22:01
  you
• 22:01
  know,
• 22:01
  our
• 22:01
  technology.
• 22:02
  You
• 22:02
  have
• 22:02
  all
• 22:02
  the
• 22:03
  leaders
• 22:03
  in
• 22:03
  front
• 22:03
  of
• 22:03
  you
• 22:04
  and
• 22:04
  you
• 22:04
  can
• 22:04
  come
• 22:05
  up
• 22:05
  and
• 22:05
  be
• 22:05
  like,
• 22:05
  hey,
• 22:05
  what
• 22:06
  is
• 22:06
  going
• 22:06
  on?
• 22:06
  And
• 22:06
  then
• 22:07
  the
• 22:07
  rapid
• 22:07
  response
• 22:08
  to
• 22:08
  be
• 22:08
  able
• 22:08
  to
• 22:08
  resolve
• 22:09
  some
• 22:09
  of
• 22:09
  those
• 22:09
  issues
• 22:10
  that
• 22:11
  culture
• 22:11
  creates
• 22:11
  this
• 22:12
  ideology,
• 22:12
  in
• 22:13
  my
• 22:13
  opinion
• 22:13
  of
• 22:13
  like
• 22:14
  minimizing
• 22:15
  the
• 22:15
  separation
• 22:15
  between
• 22:16
  leadership
• 22:16
  and
• 22:17
  the
• 22:17
  stores.
• 22:17
  And
• 22:17
  then
• 22:17
  for
• 22:18
  me,
• 22:18
  it
• 22:18
  just
• 22:19
  takes
• 22:19
  me
• 22:19
  right
• 22:19
  back
• 22:19
  to
• 22:20
  the
• 22:20
  fact
• 22:20
  that
• 22:20
  I
• 22:20
  could
• 22:21
  have
• 22:21
  a
• 22:21
  22
• 22:21
  year
• 22:21
  experience.
• 22:22
  And
• 22:22
  yes,
• 22:22
  I
• 22:22
  start
• 22:22
  as
• 22:23
  hourly
• 22:23
  and
• 22:23
  now
• 22:23
  I'm
• 22:24
  in
• 22:24
  this
• 22:24
  position
• 22:24
  to
• 22:25
  lead
• 22:25
  the
• 22:25
  stores,
• 22:25
  but
• 22:26
  I'm
• 22:26
  still
• 22:27
  stewarding
• 22:27
  the
• 22:27
  hearts
• 22:28
  and
• 22:28
  minds
• 22:28
  of
• 22:28
  those
• 22:29
  that
• 22:29
  are
• 22:29
  on
• 22:29
  a
• 22:29
  different
• 22:30
  journey
• 22:30
  in
• 22:30
  time
• 22:31
  that
• 22:31
  I
• 22:31
  was,
• 22:31
  but
• 22:31
  still
• 22:32
  in
• 22:32
  the
• 22:32
  sole
• 22:32
  framework
• 22:33
  of
• 22:33
  making
• 22:33
  it
• 22:33
  the
• 22:34
  best
• 22:34
  place
• 22:34
  to
• 22:34
  shop
• 22:34
  and
• 22:34
  work.
• 22:35
  And
• 22:35
  that,
• 22:35
  that
• 22:35
  to
• 22:36
  me
• 22:36
  just
• 22:36
  allows
• 22:37
  me
• 22:37
  to
• 22:37
  step
• 22:37
  back
• 22:37
  and
• 22:38
  say
• 22:38
  like,
• 22:38
  yes,
• 22:39
  you
• 22:39
  can
• 22:39
  simplify
• 22:39
  it
• 22:40
  that
• 22:40
  way,
• 22:40
  but
• 22:40
  like,
• 22:40
  man,
• 22:40
  it's
• 22:41
  pretty
• 22:41
  fun
• 22:41
  when
• 22:41
  you're
• 22:41
  doing
• 22:42
  with
• 22:42
  amazing
• 22:42
  associates
• 22:43
  like
• 22:43
  that.
• 22:43
  Yeah,
• 22:43
  yeah.
• 22:44
  So
• 22:44
  I
• 22:44
  want
• 22:44
  to
• 22:44
  pressure
• 22:45
  on
• 22:45
  that
• 22:45
  a
• 22:45
  little
• 22:45
  bit
• 22:45
  more
• 22:45
  too
• 22:45
  because
• 22:46
  I
• 22:46
  really
• 22:46
  understand
• 22:46
  it.
• 22:47
  So
• 22:47
  like,
• 22:48
  how
• 22:48
  much
• 22:48
  of
• 22:48
  it
• 22:49
  does
• 22:49
  come
• 22:49
  back
• 22:49
  to
• 22:49
  just
• 22:50
  the
• 22:50
  ethos
• 22:50
  of
• 22:50
  the
• 22:51
  brand
• 22:51
  promise
• 22:51
  of,
• 22:52
  you
• 22:52
  know,
• 22:52
  save
• 22:52
  money,
• 22:53
  live
• 22:53
  better.
• 22:54
  Like,
• 22:54
  I'm
• 22:54
  curious,
• 22:54
  are
• 22:54
  you
• 22:55
  guys
• 22:55
  in
• 22:55
  meetings
• 22:56
  with
• 22:56
  each
• 22:56
  other
• 22:57
  and
• 22:57
  you're
• 22:57
  like
• 22:57
  asking
• 22:58
  yourself,
• 22:58
  Zach,
• 22:58
  when
• 22:59
  you
• 22:59
  guys
• 22:59
  get
• 22:59
  in
• 22:59
  a
• 22:59
  real
• 22:59
  hardcore
• 23:00
  debate,
• 23:01
  are
• 23:01
  you
• 23:01
  like,
• 23:01
  hey,
• 23:01
  let's,
• 23:02
  let's
• 23:02
  step
• 23:02
  back
• 23:02
  and
• 23:02
  say,
• 23:03
  like,
• 23:03
  is
• 23:03
  this
• 23:03
  decision
• 23:04
  living
• 23:05
  up
• 23:05
  to
• 23:05
  our
• 23:05
  brand
• 23:05
  promise
• 23:06
  or
• 23:06
  how
• 23:06
  do
• 23:06
  we
• 23:06
  look
• 23:06
  at
• 23:06
  it
• 23:06
  within
• 23:07
  the
• 23:07
  context
• 23:07
  of
• 23:07
  that?
• 23:07
  Is
• 23:07
  that
• 23:08
  like
• 23:08
  a
• 23:08
  living,
• 23:08
  breathing
• 23:08
  language
• 23:09
  in
• 23:09
  the
• 23:09
  organization?
• 23:09
  It's
• 23:10
  a
• 23:10
  part
• 23:10
  of
• 23:10
  our
• 23:11
  like,
• 23:11
  DNA.
• 23:11
  So
• 23:11
  it's
• 23:12
  interesting,
• 23:12
  like
• 23:12
  there's
• 23:13
  times
• 23:13
  in
• 23:13
  a
• 23:14
  meeting
• 23:14
  where
• 23:14
  we're
• 23:15
  discussing
• 23:15
  something
• 23:16
  and
• 23:16
  someone
• 23:17
  me
• 23:17
  would
• 23:18
  just
• 23:18
  say,
• 23:18
  like,
• 23:18
  if
• 23:18
  a
• 23:18
  customer
• 23:19
  was
• 23:19
  sitting
• 23:19
  in
• 23:19
  here,
• 23:20
  how
• 23:20
  would
• 23:21
  they
• 23:21
  feel
• 23:21
  about
• 23:21
  this
• 23:21
  decision
• 23:22
  we're
• 23:22
  making?
• 23:22
  And
• 23:22
  so
• 23:23
  that's
• 23:23
  where,
• 23:23
  you
• 23:23
  know,
• 23:24
  one
• 23:24
  of
• 23:24
  the
• 23:24
  things
• 23:24
  we
• 23:24
  try
• 23:25
  not
• 23:25
  to
• 23:25
  do
• 23:25
  is
• 23:25
  your
• 23:25
  org
• 23:26
  chart
• 23:27
  shouldn't
• 23:27
  show
• 23:28
  up
• 23:28
  to
• 23:28
  the
• 23:28
  customer,
• 23:29
  meaning
• 23:29
  your
• 23:29
  decision
• 23:29
  making
• 23:30
  in
• 23:30
  this
• 23:30
  is
• 23:30
  because
• 23:31
  as
• 23:31
  an
• 23:31
  organization,
• 23:32
  this
• 23:32
  is
• 23:32
  the
• 23:33
  easiest
• 23:33
  way
• 23:33
  to
• 23:33
  do
• 23:33
  it.
• 23:34
  And
• 23:34
  so
• 23:34
  we
• 23:35
  really
• 23:35
  challenged
• 23:35
  ourselves
• 23:36
  to
• 23:36
  say,
• 23:36
  like,
• 23:37
  the
• 23:37
  customer
• 23:37
  doesn't
• 23:38
  need
• 23:38
  to
• 23:38
  see
• 23:38
  any
• 23:38
  of
• 23:38
  that.
• 23:39
  They
• 23:39
  just
• 23:39
  need
• 23:39
  to
• 23:40
  get
• 23:40
  what
• 23:40
  they
• 23:40
  want,
• 23:40
  when
• 23:41
  they
• 23:41
  want.
• 23:41
  And
• 23:41
  then
• 23:41
  for
• 23:41
  us,
• 23:42
  it
• 23:42
  has
• 23:42
  to
• 23:42
  be
• 23:42
  at
• 23:42
  an
• 23:43
  unbeatable
• 23:43
  price,
• 23:44
  unbeatable
• 23:44
  quality
• 23:45
  with
• 23:46
  our
• 23:46
  broad
• 23:46
  assortment.
• 23:47
  And
• 23:47
  then
• 23:47
  for
• 23:48
  us,
• 23:48
  that
• 23:48
  associate
• 23:49
  has
• 23:49
  to
• 23:49
  be
• 23:49
  happy
• 23:49
  creating
• 23:50
  that
• 23:50
  experience
• 23:50
  because
• 23:51
  we
• 23:51
  made
• 23:51
  it
• 23:51
  easy
• 23:51
  for
• 23:51
  them.
• 23:53
  Isn't
• 23:54
  it's,
• 23:54
  it's,
• 23:54
  it's
• 23:55
  in
• 23:55
  every
• 23:55
  meeting
• 23:56
  the
• 23:56
  energy
• 23:56
  of
• 23:56
  that's
• 23:57
  in
• 23:57
  every
• 23:57
  meeting.
• 23:57
  What
• 23:58
  I
• 23:58
  love
• 23:58
  about,
• 23:58
  we
• 23:58
  talked
• 23:59
  about
• 23:59
  a
• 23:59
  little
• 23:59
  bit
• 23:59
  earlier,
• 24:00
  Chris
• 24:00
  and
• 24:00
  I,
• 24:01
  that
• 24:02
  you.
• 24:02
  No
• 24:02
  one
• 24:02
  gets
• 24:03
  in
• 24:03
  trouble
• 24:03
  when
• 24:03
  you're
• 24:03
  talking
• 24:03
  about
• 24:04
  being
• 24:04
  a
• 24:04
  maverick.
• 24:04
  No
• 24:04
  one
• 24:04
  gets
• 24:05
  in
• 24:05
  trouble
• 24:05
  for
• 24:06
  leaving
• 24:06
  a
• 24:06
  seat
• 24:06
  empty
• 24:07
  and
• 24:07
  saying
• 24:07
  that
• 24:07
  would
• 24:07
  be
• 24:08
  the
• 24:08
  customer.
• 24:08
  Meaning
• 24:09
  is
• 24:09
  this
• 24:09
  something
• 24:10
  they
• 24:10
  would
• 24:10
  be
• 24:10
  proud
• 24:10
  that
• 24:11
  we're
• 24:11
  doing
• 24:11
  to
• 24:11
  drive
• 24:11
  the
• 24:12
  business?
• 24:12
  And
• 24:12
  then
• 24:12
  obviously
• 24:12
  we're
• 24:13
  smart
• 24:13
  enough
• 24:13
  to
• 24:13
  understand
• 24:14
  we
• 24:14
  run
• 24:14
  a
• 24:14
  business
• 24:15
  and
• 24:15
  we're
• 24:15
  a
• 24:15
  for
• 24:15
  profit
• 24:16
  organization
• 24:17
  we
• 24:17
  can
• 24:17
  work
• 24:17
  on
• 24:18
  how
• 24:18
  do
• 24:18
  we
• 24:18
  make
• 24:18
  that
• 24:18
  viable
• 24:19
  for
• 24:19
  us
• 24:19
  to
• 24:19
  continue
• 24:19
  to
• 24:20
  invest,
• 24:20
  to
• 24:20
  be
• 24:20
  able
• 24:21
  to
• 24:21
  do
• 24:21
  that
• 24:21
  repeatedly.
• 24:22
  So
• 24:22
  it's
• 24:22
  pretty
• 24:23
  fun.
• 24:23
  It's
• 24:23
  a
• 24:23
  great,
• 24:24
  pretty
• 24:24
  fun.
• 24:24
  And
• 24:24
  it
• 24:24
  is
• 24:24
  a
• 24:24
  part
• 24:25
  of
• 24:25
  our
• 24:25
  DNA.
• 24:25
  That's
• 24:25
  a
• 24:26
  great
• 24:26
  nugget
• 24:26
  to
• 24:26
  leave
• 24:26
  on
• 24:26
  though.
• 24:27
  The
• 24:27
  org
• 24:27
  chart
• 24:28
  doesn't
• 24:28
  matter
• 24:28
  to
• 24:28
  the
• 24:28
  customer.
• 24:29
  It
• 24:29
  doesn't.
• 24:29
  I
• 24:29
  love
• 24:30
  that.
• 24:30
  It
• 24:30
  doesn't
• 24:30
  love
• 24:31
  that.
• 24:31
  Well,
• 24:32
  Cedric,
• 24:32
  anything
• 24:32
  else
• 24:33
  that
• 24:33
  you're
• 24:33
  excited
• 24:33
  about
• 24:34
  in
• 24:34
  the
• 24:34
  coming
• 24:34
  year
• 24:35
  or
• 24:35
  that
• 24:35
  you're
• 24:36
  looking
• 24:36
  forward
• 24:36
  to
• 24:37
  that
• 24:37
  you
• 24:37
  want
• 24:37
  to
• 24:38
  share
• 24:38
  with
• 24:38
  the
• 24:38
  audience?
• 24:38
  Any
• 24:39
  teasers
• 24:39
  or
• 24:39
  anything
• 24:40
  that
• 24:40
  you.
• 24:40
  Yeah,
• 24:40
  I
• 24:40
  mean
• 24:41
  there's
• 24:41
  things
• 24:41
  that
• 24:41
  we
• 24:42
  can't
• 24:42
  share
• 24:42
  that
• 24:42
  I'm
• 24:43
  really
• 24:43
  excited
• 24:43
  about.
• 24:44
  There's
• 24:44
  technologies
• 24:44
  that
• 24:45
  you
• 24:45
  guys
• 24:45
  are
• 24:45
  going
• 24:45
  to,
• 24:45
  you
• 24:46
  know,
• 24:46
  you'll
• 24:46
  see.
• 24:46
  So
• 24:47
  we'll
• 24:47
  have
• 24:47
  content
• 24:48
  for
• 24:48
  our
• 24:48
  fast
• 24:48
  five
• 24:48
  for
• 24:49
  the
• 24:49
  rest
• 24:49
  of
• 24:49
  the
• 24:49
  year.
• 24:51
  I'm
• 24:51
  sure
• 24:51
  you
• 24:51
  guys
• 24:51
  will
• 24:52
  keep
• 24:52
  us
• 24:52
  busy.
• 24:52
  We'll
• 24:52
  keep
• 24:52
  you
• 24:53
  busy.
• 24:53
  But
• 24:53
  you
• 24:53
  know
• 24:53
  what
• 24:53
  I
• 24:54
  am
• 24:54
  excited
• 24:54
  about
• 24:54
  is
• 24:55
  keeping
• 24:55
  the
• 24:55
  main
• 24:55
  thing,
• 24:56
  the
• 24:56
  main
• 24:56
  thing.
• 24:56
  And
• 24:57
  what
• 24:57
  you
• 24:57
  can
• 24:57
  do
• 24:57
  when
• 24:58
  you
• 24:58
  show
• 24:58
  up
• 24:58
  to
• 24:58
  your
• 24:58
  local
• 24:59
  Walmart
• 24:59
  or
• 24:59
  you
• 24:59
  show
• 25:00
  up
• 25:00
  shopping
• 25:00
  on
• 25:00
  your
• 25:01
  phone,
• 25:01
  you're
• 25:01
  going
• 25:01
  to
• 25:01
  get
• 25:02
  some
• 25:02
  great
• 25:02
  prices.
• 25:02
  And
• 25:03
  no
• 25:03
  matter
• 25:03
  what's
• 25:03
  going
• 25:03
  on
• 25:04
  in
• 25:04
  the
• 25:04
  macro
• 25:04
  microeconomic
• 25:05
  space,
• 25:06
  I
• 25:06
  think
• 25:06
  what
• 25:07
  we
• 25:07
  have
• 25:07
  to
• 25:07
  make
• 25:07
  sure
• 25:07
  we
• 25:08
  focus
• 25:08
  on
• 25:08
  is
• 25:08
  internally
• 25:09
  we
• 25:09
  can
• 25:09
  deliver
• 25:10
  the
• 25:10
  best
• 25:10
  place
• 25:10
  to
• 25:10
  shop
• 25:11
  and
• 25:11
  work
• 25:11
  by
• 25:11
  making
• 25:12
  sure
• 25:12
  the
• 25:12
  customers
• 25:12
  know
• 25:13
  that
• 25:13
  in
• 25:13
  meetings.
• 25:14
  And
• 25:14
  what
• 25:14
  we
• 25:14
  do,
• 25:15
  it
• 25:15
  is
• 25:15
  going
• 25:15
  to
• 25:16
  be
• 25:16
  all
• 25:16
  about
• 25:16
  helping
• 25:16
  them
• 25:17
  save
• 25:17
  money
• 25:17
  so
• 25:17
  they
• 25:17
  can
• 25:18
  position
• 25:18
  themselves
• 25:19
  to
• 25:19
  maximize
• 25:19
  their
• 25:20
  living
• 25:20
  experience.
• 25:20
  And
• 25:21
  that
• 25:21
  to
• 25:21
  me,
• 25:22
  I
• 25:22
  get
• 25:22
  excited
• 25:23
  about
• 25:23
  that
• 25:23
  when
• 25:24
  I
• 25:24
  am
• 25:24
  looking
• 25:24
  into
• 25:25
  the
• 25:25
  things
• 25:25
  that
• 25:25
  we're
• 25:25
  doing
• 25:25
  and
• 25:26
  where
• 25:26
  I
• 25:26
  can
• 25:26
  deliver
• 25:26
  on
• 25:27
  that.
• 25:27
  That's
• 25:27
  going
• 25:27
  to
• 25:27
  be
• 25:27
  the
• 25:27
  fun
• 25:28
  part
• 25:28
  this
• 25:28
  year.
• 25:28
  And
• 25:28
  then
• 25:29
  stay
• 25:29
  tuned.
• 25:29
  Yes.
• 25:29
  With
• 25:29
  your
• 25:30
  Fast5,
• 25:30
  there
• 25:30
  will
• 25:30
  be
• 25:31
  things
• 25:31
  that
• 25:31
  you
• 25:31
  guys
• 25:32
  will
• 25:32
  hear
• 25:32
  about
• 25:32
  it
• 25:32
  and
• 25:32
  you
• 25:32
  know,
• 25:33
  we
• 25:33
  iteratively
• 25:33
  do
• 25:33
  it.
• 25:33
  We
• 25:34
  got
• 25:34
  shareholders
• 25:34
  coming
• 25:35
  up.
• 25:35
  There's
• 25:35
  going
• 25:35
  to
• 25:35
  be
• 25:35
  some
• 25:36
  great
• 25:36
  things
• 25:36
  that
• 25:36
  you
• 25:36
  guys
• 25:36
  will
• 25:36
  get
• 25:36
  some
• 25:37
  exposure
• 25:37
  to.
• 25:37
  Well,
• 25:38
  you're
• 25:38
  reliable.
• 25:39
  That's
• 25:39
  the
• 25:39
  thing.
• 25:39
  You're
• 25:40
  dependable,
• 25:40
  you're
• 25:40
  reliable.
• 25:41
  We
• 25:41
  can
• 25:42
  count
• 25:42
  on
• 25:42
  you
• 25:42
  for
• 25:42
  everyday
• 25:43
  low
• 25:43
  prices.
• 25:44
  Exactly.
• 25:45
  And
• 25:45
  excellent
• 25:45
  quality.
• 25:46
  Thank
• 25:46
  you
• 25:47
  so
• 25:47
  much,
• 25:47
  Cedric,
• 25:48
  for
• 25:48
  sharing
• 25:49
  with
• 25:49
  your
• 25:50
  time
• 25:50
  with
• 25:50
  us
• 25:50
  today.
• 25:51
  Chris
• 25:51
  and
• 25:52
  I
• 25:52
  have
• 25:52
  to
• 25:52
  go
• 25:52
  get
• 25:52
  ready
• 25:52
  to
• 25:53
  get
• 25:53
  on
• 25:53
  stage
• 25:53
  again
• 25:54
  ourselves.
• 25:54
  Later
• 25:54
  today,
• 25:55
  we're
• 25:55
  going
• 25:55
  to
• 25:55
  be
• 25:56
  posting
• 25:56
  the
• 25:56
  Shop
• 25:57
  Talk
• 25:57
  takeaways
• 25:58
  with
• 25:58
  the
• 25:58
  Shop
• 25:59
  Talk
• 25:59
  team,
• 25:59
  so
• 26:00
  be
• 26:00
  sure
• 26:00
  to
• 26:00
  stay
• 26:00
  tuned
• 26:00
  for
• 26:01
  that.
• 26:01
  And
• 26:02
  Chris,
• 26:02
  I
• 26:02
  think,
• 26:03
  until
• 26:03
  then,
• 26:03
  be
• 26:04
  careful
• 26:04
  out
• 26:04
  there.
• 26:05
  Yep.
• 26:05
  See
• 26:05
  you
• 26:06
  guys.
• 26:06
  Thank
• 26:06
  you.