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How Leena Nair Turned Chanel Around
When Leena Nair took the helm at Chanel in 2022, she was an outsider to luxury—her entire career had been at Unilever. In this episode, Lucas and Luna examine how Nair used her HR and supply-chain background to modernize Chanel's operations without diluting its exclusivity. They break down two concrete moves: the shift to a single digital backbone for inventory across 310 boutiques, and the decision to raise prices 9 percent in 2024 while cutting wholesale partners by 30 percent. The result? Operating margins held above 20 percent, even as LVMH's fashion division softened. Nair…
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