Latest / Ask The Experts / The People's Choice with Larson Home Services
Transcript
- 0:05Eight o seven thirteen ten Wiba Madison in the morning and ask the experts.
- 0:12Checking out the local paper the other day and they see their People's Choice winner
- 0:17section and kind of paging through and looking around, and suddenly a name jumped
- 0:23out at me. And people would say, were you surprised by the name
- 0:25you saw? I say, no, I wasn't surprised whatsoever. I was
- 0:28happy, and that People's Choice Winner, my friends, was the one and
- 0:32only Andrew Larson from Larsen Home Services Best Roofing and Gutter Company, Larson Home
- 0:38Services Online, Larsen Home Services dot Com Delpha number six eight five three five
- 0:42forty three forty three. That's five three, five forty three forty three Andrew.
- 0:48It's got to be good to be recognized, isn't it. You know,
- 0:51it felt really good, you know, fifteen years ago or so and
- 0:57we started stuff like that didn't really mean anything to me. It's like,
- 1:03you know, whatever, like maybe that's not going to happen. But we've
- 1:07worked really, really hard, and I don't know how to like I was
- 1:11I was. I guess I wasn't surprised. I've always thought that we were
- 1:18the best. To be honest, if I sound a little cocky, but
- 1:21just the way that our people approach every job and working on every home.
- 1:26We're always trying to do the absolute best job that we can by using the
- 1:30best products that we can, and we back everything up for life. So
- 1:37when you when you when you team that stuff up and you you instill those
- 1:42values and everybody that works in your company, you can't not be the best,
- 1:48right I mean, so that that that recognition means a lot to us
- 1:53because compared to some of the other companies that have been around, they've been
- 1:57around a lot longer and be done you know, a lot more roofing than
- 2:01we have, because I mean, if a lot of people remember we mean
- 2:04we really started off as a gutter company and got into roofing simply because we
- 2:08had so many people requesting that they wanted to work with us on their roof
- 2:14They wanted to work with us on different projects. And so when we started
- 2:17doing roofing back in like two thy twelve, twenty two thirteen, it was
- 2:27slow. I wanted to take it slow. I didn't want to rush out
- 2:30and do a bunch of roofs. I wanted to do them right, make
- 2:32sure that whoever's house we're working on, got the best roof the best experience
- 2:38they could. I think the first roof the first year we did it,
- 2:42I think we did like four roofs, and you know, now there's days
- 2:45we'll be four roofing. Say yes, but but it took. We took
- 2:50the time so we knew how exactly what products we wanted to use, how
- 2:53to do it right, make the experience great, clean up, and you
- 3:00know, now we've gotten to the point where we were voted the best gutter
- 3:04and roofing company in Madison, which I don't take lightly. I think it
- 3:07it's a phenomenal honor and I know everybody in our company was super pumped about
- 3:13it. So yeah, it's it's really exciting. And like I said,
- 3:19I've always felt like we were that, but it takes time to get that
- 3:23recognition when there's you know, there's some other companies that have been around longer
- 3:27and possibly done more work than we have. But I'm always telling my people
- 3:30it's not about the amount. It sounds cliche, but it's not. It's
- 3:34quality over quantity. Yet we want to do it right with the best stuff
- 3:38over just getting a whole bunch of work, which we could get more if
- 3:42we wanted, but that's not the point. It's to do it right.
- 3:45It's interesting to Andrew when we kind of put this into perspective as having people
- 3:47take the time and that's the other thing too, is take the time to
- 3:51vote in this is this is people's choice, This is a this is a
- 3:54reader's poll, This is asking people what was your experience like if and that,
- 4:00And I think that's the big thing is as we talk about, you
- 4:02know, the great work that you guys do at Larsenome Services, the reputation
- 4:06that follows the work that you guys do and being known as that, and
- 4:10have people then take that next step to say, not only did I have
- 4:14have a great experience, the craftsmanship was amazing, the communication was amazing,
- 4:19Everything about this was so great that I'm going to take the time to select
- 4:24and seek out Larsenome Services to make sure they get my vote. That's to
- 4:28me, that's that's that's a big thing. As you talked about, you
- 4:30know, we've talked on the show about you know, the larsen experience and
- 4:32what really makes Larsenome Services unique and what makes makes the process unique at Larsenome
- 4:39Services. At the end of the day seeing that that come around and saying
- 4:42it's not just the great work, it's not just the great products, it's
- 4:46not just the great installation, it's the great relationship and being recognized for that.
- 4:49That to me was when I and I texted you right away when I
- 4:53saw it one congratulate you and your team and also let you know that it
- 4:58wasn't that surprising because I think at that reputation now is out there that it's
- 5:01not just the best work, it's not just the best people, it's just
- 5:04a great system top to bottom, exactly. And you kind of hit it
- 5:11on the head, you know. I always talk about, you know,
- 5:14the products we use with JF products and gutter shutter, it's so much more
- 5:17than that because honestly, you can go to any I mean, you can
- 5:23go to home depot and get JF shingles, right, I believe they're shingles
- 5:28out there. They're great, but you can go buy them anywhere in any
- 5:30contractor can buy them. It's not about that. It's about how they're used,
- 5:35how they're put on, and the experience of the process. How was
- 5:40the communication, how was the sales rep, how was the install crew?
- 5:46Were you followed up with buy sales rep buy someone from our office as soon
- 5:50as the job was done. Was the job cleaned up to perfection? If
- 5:56it's not, we guarantee it will be. Was the job schedule when we
- 6:00said it would be scheduled. Was it done in a timely manner, meaning
- 6:04when we came out and we agreed upon the project and we said, hey,
- 6:09it's gonna be three to four weeks. Was it done within that time
- 6:14frame? Was your home protected when we were there. Were we using our
- 6:17catch all system where we're using tarpes. Were we covering up vulnerable areas like
- 6:24air conditionings, air conditioners. So that's really what it's about. A lot
- 6:30of people can put a roof on your house, but we want to make
- 6:34it a wonderful experience where we say we're going to come out on this day,
- 6:39it'll be done, it'll be clean, and we'll be out of your
- 6:42hair. Because getting a new roof put on when it's done looks beautiful can
- 6:46change the look of your home. But the process isn't fun. I mean,
- 6:49it's it's aggressive. You know, it's you tear a whole bunch of
- 6:56shingles off that might have as much as twenty thousand nails up there. It's
- 7:00an aggressive process, it's loud, it can be dirty, But did we
- 7:04protect your home, did we clean it up? And when it was all
- 7:08done, does anything look different besides the roof, It shouldn't. And those
- 7:14are our guarantees. And that's what we pride ourselves on it. And that's
- 7:16why I think that's one of the reasons why we won this award, is
- 7:21just the extra steps that we take to make sure the experience is great.
- 7:25The communication is great, the clean up, the scheduling guarantee. It all
- 7:30wraps it into a great process and a great experience for the homeowner. And
- 7:33that's that's that's what we do. I remember a few years ago when you
- 7:38guys did our roof at our house, and and you guys started that morning,
- 7:42and I, as an early riser, I generally get home about mid
- 7:45day and I'm driving down the street and I have this vision of my in
- 7:47my mind of seeing roofers working on my roof. And I'm driving up and
- 7:53I noticed right away, all look at how beautiful the roof looks. And
- 7:56then I'm like, oh, maybe they're working on the backside or something.
- 7:59And I realized the job is already done. The roof looks great, and
- 8:03you cannot tell from the ground that anyone was there that day that there isn't
- 8:07like you know that my wife has, you know, her flowers and the
- 8:11shrubbery that she just loves, all very well manicured, and I pull up
- 8:15and it it's still. Look you can't tell anyone was ever day, ever
- 8:18there, and that I think is a huge thing. And I'd mentioned to
- 8:20you then We've got, of course, like everybody, the ring cameras and
- 8:24other things around the house. And I'm watching your crew work. I mean,
- 8:26they work fast, they work efficient, but they're very mindful of of
- 8:31things like covering up you mentioned the air conditioning, the central air thing.
- 8:35I saw them covering that up, the bushes having covering over that as well.
- 8:39It's like, this is a this is an amazing system and amazing machine
- 8:43knowledge. Does the house look great and perform great? But now you've got
- 8:46this great thing. And that's a fantastic thing about working with Andrew and the
- 8:50team at Larson Home Services. It is a phenomenal system, a great experience
- 8:54for you. Today is the day, of course, Madison dot COM's People's
- 8:58Choice winner for best Roofing and best gutter company that is Larsen Home Services.
- 9:01Today is the day to pick up the phone give them a call. Telephone
- 9:05number six O eight five three five forty three forty three. That's five three
- 9:09five four three four three for Larsen Home Services. The website Larsen Home Services
- 9:13dot com. That's l A R. S O N Home Services dot com.
- 9:18Andrew, did you guys do Did you guys do pizza? Do you
- 9:20know? Don't do donuts? What you guys do to celebrate? By the
- 9:22way, Well, we're having a big meeting this morning and we'll be having
- 9:26some fun. Yeah, and we're going to kind of take a vote on
- 9:31it. Let's let's we're gonna decide what we want to do. But I
- 9:33have a feeling, yeah, that high speed goalcarting. I might play.
- 9:39Oh that sounds awesome. Dressing out be competitive. Our crew likes to do
- 9:48that, something we typically do every year. And one thing, one more
- 9:50thing I will mention is that out of not necessity, but out of walk
- 9:56from homeowners and customers calling and we're just ready. But I know you're this
- 10:03show gets some reach on it and we are going to be expanding we're going
- 10:09to be opening an office and covering the entire Milwaukee area. We're also pushing
- 10:16down and opening an office in in Illinois in the Rockford area. So we
- 10:24get the calls people want us, and I'm always kind of like, well,
- 10:26you know, we're just gonna stick here, but that's what we're gonna
- 10:31do. So if anybody's listening from those areas and interested, yes, yes
- 10:37we go there, that is big news. That is great to hear Larson
- 10:41Homes Services right now. Of course, today is the day to call them.
- 10:45Six eight five three five forty three forty three. That's five three five
- 10:48forty three forty three. If you can hear our voice, give him a
- 10:52call this morning. Get on that schedule again. Madison dot COM's people's choice
- 10:56winner for best Roofing, Best Gutter Company because that did the roof at the
- 11:00pre Bow household as well. We've loved what Larston Holmes Services has done for
- 11:03us. They can do it for you as well. Six so eight five
- 11:05three five forty three forty three. That's five three five four three four three.
- 11:09Andrew, congratulate your team. Congratulations to you as well. You enjoy
- 11:13this beautiful day, my friend, all right, thank you, we'll talking
- 11:16next week. Kevin ham hams Arborcare comes your way next year at thirteen ten to Wiba