My Team Was Hitting Every KPI. So Why Were Profits Falling?
Josh Hadley’s Amazon team was busy, every leading indicator was green and the business still missed its back-to-school forecast. He realized his own steady stream of ideas, from new AI tools to dashboards and ad placements, had helped distract the team from profit and sales velocity. In this episode, Hadley shares a five-question framework for getting clear on who owns which outcome, what’s blocking it, how to measure progress, and what work to stop. He also draws on Alan Mulally’s turnaround at Ford, where leaders learned to surface red flags instead of presenting a wall of green. The…
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