119 Patient Amazement with Shep Hyken : Dentistry Uncensored with Howard Farran

Dentistry Uncensored with Howard Farran · Aug 13, 2015 · 1h 2m

Shep Hyken says, "You can't manage what you don't measure." Learn to measure and improve the strong and weak links in what Shep calls your Patient Journey Map. Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read…