Latest / Keys To The Shop : Equipping Coffee Shop Leaders
"Local" does not Equal Quality
Shop Local! Small Business Saturday! Independently Owned! These are phrases we use to get people to come in to our stores and support the local economy. That's all well and good but do we deliver the quality people expect? Or do we rely a bit too much on being local to cover up for our shortcomings? Today we chat about this issue of using our small business status to excuse ourselves from improving and the better approach to delivering value where it counts.
Related Episodes:
How we Ruin the Specialty Experience
10 Reasons to Love the Customer
Toxic Traditions
Customer Experience vs Coffee…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.