Latest / Restaurant Business with Fexingo: Food Service, Hospitality, and Independent Operators
Why Restaurant Recovery Rates Are Dropping in 2026
Episode 58 of Restaurant Business with Fexingo explores why quick-service and fast-casual restaurants are seeing a sharp drop in recovery rates from credit card chargebacks. Lucas and Luna dig into the data: industry-wide recovery rates have fallen from 65% in 2023 to just 48% in the second quarter of 2026, according to a recent study by CardFleet Analytics. They examine how Visa's new dispute resolution rules, introduced in April 2025, have tilted the balance toward cardholders, costing the average independent operator $12,000 per year in lost revenue. The hosts break down specific…
The skinny
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