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How Scala.ai Turns Contact Center Chaos into Clarity | Scala.ai · The Tech Matchmaker

Greg: However, our domain expertise is really in regulated industries. So healthcare is one that we have decades of experience in. Both on the benefit administration challenges that healthcare companies are facing, or whether it's the clinical challenges that delivery systems or digital point solutions are struggling with. We understand that extremely well. We also understand in banking and in travel, just the rigor around security and the regulated environments, requirements and high bar for being secure, being compliant, protecting data. And so we've done extremely well in those verticals because we talk the talk and walk the walk and can really quickly help those teams think through what an AI strategy looks like. Having said all that, I would say our lion's share of customers that we're bringing on board and focusing are in those segments. We are seeing customers that fall outside of that. And I think it's important as we grow this business to... work with customers that are engaging, collaborative, and want to be innovative partners with us.