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Ep. 165 - When Finance Doesn't Serve the Customer [Business 300]
When the Finance function's job of keeping score turns inward, it forgets about customer value, causing the entire business to neglect it. But, in remembering that it's purpose is to give the business incite into value-delivery, the Finance department aligns the business effort for the customer. Many business problems arise when finance doesn't serve the customer.
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