"We're trying to build a shop culture" — Kevin Reichelt | GGP #058
Customers don’t come back just because you fixed the car—they come back because of how you treat them, how you show up in the community, and how your shop feels when they walk through the door. In this Origin & Impact episode, Kevin Reichelt from Steller’s Garage in Shelton, CT unpacks how people-first decisions—flowers at the counter, favorite nurse giveaways, and smarter time off—end up driving reputation, reviews, and word-of-mouth more than any coupon ever could.
Kevin shares how he went from ambulance mechanic to co-owning a long-standing neighborhood shop, and why his early exposure to…
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