Latest / Pharmacy Podcast Network / Xplore: Growth, Technology, Connections, and Solutions | PrimeRx User Conference Part Two

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Xplore: Growth, Technology, Connections, and Solutions | PrimeRx User Conference Part Two · Pharmacy Podcast Network

• 0:00
  Speaker 1: Hey, thank you for listening to the coverage of the
• 0:03
  Speaker 1: prime Rx Explore Event twenty twenty five user conference. My
• 0:07
  Speaker 1: name is Todd Uri, founder of the Pharmacy Podcast Network.
• 0:11
  Speaker 1: We have an exciting show for you.
• 0:18
  Speaker 2: You are listening to the global network of podcasters dedicated
• 0:21
  Speaker 2: to the pharmacy profession. Welcome to the Pharmacy Podcast Network.
• 0:46
  Speaker 3: Welcome to Explore twenty twenty five, a three part podcast
• 0:49
  Speaker 3: series produced by the Pharmacy Podcast Network capturing the highlights
• 0:52
  Speaker 3: and insights from the first ever Primarx user conference held
• 0:56
  Speaker 3: October tenth through the eleventh, twenty twenty five, at the Weston,
• 0:59
  Speaker 3: Jersey City. Over two dynamic days, attendees explore the primarx ecosystem,
• 1:05
  Speaker 3: covering long term care models, AI driven patient engagement, DSCSA
• 1:09
  Speaker 3: compliance in the company's first integrated pharmaceutical purchasing workflow. Sessions
• 1:14
  Speaker 3: and workshops focused on emerging trends and continuing education, equipping
• 1:18
  Speaker 3: pharmacies to stay compliant, profitable, and future ready. The event
• 1:22
  Speaker 3: revolved around four key pillars, growth opportunities, cutting edge technology,
• 1:27
  Speaker 3: meaningful connections, and game changing solutions, all designed to empower
• 1:32
  Speaker 3: independent pharmacy owners. Here's part two of our three part series.
• 1:36
  Speaker 4: Okay, I wanted to bring out the reason why I
• 1:40
  Speaker 4: always tart with this is because it's important for everyone
• 1:44
  Speaker 4: to know how do we function on a day in
• 1:47
  Speaker 4: and day out basis?
• 1:48
  Speaker 5: What is our mission?
• 1:48
  Speaker 4: So our mission is to build healthier communities by providing
• 1:52
  Speaker 4: cutting as technology to pharmacies. It's as simple as that. Now,
• 1:58
  Speaker 4: there was a lot of thought that was put into it.
• 2:00
  Speaker 4: Why building healthier communities? Because our bread and butter and
• 2:05
  Speaker 4: the majority of the pharmacies that use us, they are
• 2:07
  Speaker 4: independent retail pharmacies.
• 2:09
  Speaker 5: I know the industry is going through a.
• 2:10
  Speaker 4: Tough time and I also know that you know, pharmacies
• 2:15
  Speaker 4: are coached to be caregivers. You know, they are more
• 2:19
  Speaker 4: of like, hey, take care of the patient, not necessarily
• 2:21
  Speaker 4: into the business mindset. And that's where we have always
• 2:25
  Speaker 4: seen that we can really come out look at what
• 2:28
  Speaker 4: is it that we can do within the pharmacy to
• 2:31
  Speaker 4: remove that remove that burn, make some kind of efficiencies
• 2:36
  Speaker 4: in there, and make sure that the pharmacies are functioning
• 2:38
  Speaker 4: properly so that.
• 2:39
  Speaker 5: Way you can do what you are coached for, which.
• 2:41
  Speaker 4: Is taking care of their patients and thereby building healthier communities.
• 2:45
  Speaker 5: So that's the reason why. That's how we came up
• 2:48
  Speaker 5: with that purpose.
• 2:49
  Speaker 4: Our niche is pharmacy, technology and healthcare iting period.
• 2:53
  Speaker 5: We don't do anything else.
• 2:55
  Speaker 4: Years ago and we'll go a little bit into the
• 2:57
  Speaker 4: story later on, but years ago when the software company
• 3:01
  Speaker 4: was started, and the story goes like, you know, you
• 3:05
  Speaker 4: would give five hundred dollars and we would make accounting software,
• 3:08
  Speaker 4: and you could give one hundred dollars and we would
• 3:10
  Speaker 4: build an interface and we would do each and everything
• 3:14
  Speaker 4: that we needed to do to just get the company
• 3:16
  Speaker 4: started right. But at some point in time, we decided
• 3:20
  Speaker 4: to focus on pharmacy because that's what really got us
• 3:24
  Speaker 4: into a more like, Hey, this is something that we
• 3:26
  Speaker 4: know better. We understand this technology, this community much more better.
• 3:32
  Speaker 5: Its standards driven.
• 3:33
  Speaker 4: We can make a lot of difference over here and
• 3:36
  Speaker 4: through constant referrals, at that time we were able to
• 3:40
  Speaker 4: get into the pharmacy. So our niche is just pharmacy.
• 3:44
  Speaker 4: Our values customer focused. So this is how our team
• 3:49
  Speaker 4: on a day to day basis behaves, right Like, we a.
• 3:52
  Speaker 5: One hundred percent customer focused.
• 3:54
  Speaker 4: We are accountable, one hundred percent transparency within the company.
• 3:58
  Speaker 4: We don't have barriers. You know, there is no, yeah,
• 4:03
  Speaker 4: we all have titles, but the newest employee that comes
• 4:05
  Speaker 4: in has the freshest idea and we are completely open
• 4:08
  Speaker 4: to listening to those. So this hundred percent transparency. We
• 4:11
  Speaker 4: make sure that we are team players. There's no there
• 4:14
  Speaker 4: are departments, but you can literally walk across departments to
• 4:17
  Speaker 4: get stuff done because it is the pharmacy that is
• 4:20
  Speaker 4: suffering if we start having more walls over there. So
• 4:25
  Speaker 4: team players, always raising the bar. So we are, at
• 4:28
  Speaker 4: the end of the day, a software company. We don't
• 4:33
  Speaker 4: know when to stop. Basically, you guys are pharmacists. You
• 4:37
  Speaker 4: know how to fill prescriptions. We don't know how to
• 4:39
  Speaker 4: fill prescriptions. So we tinker with software all day and
• 4:41
  Speaker 4: that's what we do. So we always keep raising our bar.
• 4:43
  Speaker 4: We say, okay, the software has all the reports that okay,
• 4:47
  Speaker 4: what else can we do? So we break it and
• 4:49
  Speaker 4: then we fix it again once again, over and over
• 4:52
  Speaker 4: and then finally, you know, getting stuff done. So this
• 4:58
  Speaker 4: was this was coined this way because somebody said that
• 5:01
  Speaker 4: I cannot say getting shit done. So they said getting
• 5:03
  Speaker 4: stuff done is the right way.
• 5:05
  Speaker 5: To say it.
• 5:05
  Speaker 4: So I said, okay, fine, But what it ultimately means
• 5:09
  Speaker 4: is that we does not matter what the challenge is,
• 5:11
  Speaker 4: does not matter if your internet is down, your phone
• 5:14
  Speaker 4: is not working. When you call our support services, we
• 5:17
  Speaker 4: don't really care what needs to be done. We'll interface,
• 5:21
  Speaker 4: we'll call, we'll conference, people will try to work with
• 5:25
  Speaker 4: the vendors. We will do whatever it takes to make
• 5:27
  Speaker 4: stuff work right. So that's simply what that means. And
• 5:31
  Speaker 4: that's how we on a day to day basis just
• 5:36
  Speaker 4: start our mornings. We hire people with the same mindset
• 5:40
  Speaker 4: and that's what's built.
• 5:43
  Speaker 5: So this is this man.
• 5:50
  Speaker 4: So there's a lot of people. This is mister Ugburn Merchant.
• 5:53
  Speaker 4: He's our founder. He's no longer with us, and he's
• 5:57
  Speaker 4: greatly missed by all of us.
• 6:00
  Speaker 5: My mentor I've been sort of a lot of us.
• 6:04
  Speaker 4: Actually have been sort of coached under him for like
• 6:08
  Speaker 4: maybe over two or three decades. And you know, if
• 6:12
  Speaker 4: there was a you know, the fact that he had
• 6:16
  Speaker 4: a vision is great, but the fact that he was
• 6:19
  Speaker 4: one of the nicest human beings is even more important
• 6:22
  Speaker 4: for us. And he cared for each one of us
• 6:25
  Speaker 4: like family, and that's what brought the team in and
• 6:28
  Speaker 4: that's how this company was built. The DNA still lives
• 6:32
  Speaker 4: in the same way within us. We still get a
• 6:35
  Speaker 4: challenge on a day to day basis by our team
• 6:37
  Speaker 4: to say why can't we do this, why can't we
• 6:38
  Speaker 4: do that? And it's all because of the mindset that
• 6:41
  Speaker 4: mister Merchant created and we you know, we fondly called
• 6:44
  Speaker 4: him his mister Merchant, and you know he's not with us,
• 6:49
  Speaker 4: but I'm sure from where we started he would be
• 6:52
  Speaker 4: extremely proud of where.
• 6:53
  Speaker 5: We are at and where we are headed to.
• 6:56
  Speaker 4: So I just wanted to start off with this.
• 6:59
  Speaker 5: This is a timelining.
• 7:02
  Speaker 4: So actually, can I have the confidence monitor the slide
• 7:06
  Speaker 4: actually a little bit bigger so I can see it
• 7:08
  Speaker 4: if possible.
• 7:09
  Speaker 5: Otherwise I'll just keep.
• 7:10
  Speaker 4: Looking over here. Okay, this is perfect, thank you. So
• 7:13
  Speaker 4: the company was founded a little bit of history over here.
• 7:16
  Speaker 4: The company was founded in ninety one, as I said,
• 7:19
  Speaker 4: by a Burn Merchant. It was initially a custom software
• 7:23
  Speaker 4: development company. At that time there's pre twok this is
• 7:28
  Speaker 4: where I had joined and I think and at that
• 7:33
  Speaker 4: time it was like, okay, the lab management systems, the
• 7:37
  Speaker 4: transcription business that was not outsourced. We would do transcription businesses,
• 7:41
  Speaker 4: medical offices, obviously a handful of pharmacies, interfaces, anything that
• 7:45
  Speaker 4: the company could do. That's how to progress, right, and
• 7:48
  Speaker 4: that's what the company started. Nineteen ninety seven, we at
• 7:53
  Speaker 4: least the first version of Primatics. It's a DOSS based version,
• 7:58
  Speaker 4: and I think employee number one, Salim is still with
• 8:02
  Speaker 4: us nineteen ninety seven, right, Salim or ninety six.
• 8:11
  Speaker 5: CIOs. So the one thing.
• 8:13
  Speaker 4: That this actually proves that the one thing that we
• 8:16
  Speaker 4: don't like is losing guys and losing pharmacies. So whenever
• 8:20
  Speaker 4: somebody's like, oh my god, like this is not working,
• 8:23
  Speaker 4: you know, should I be switching, we dump everything, like,
• 8:25
  Speaker 4: let's focus on this and make sure that we don't
• 8:27
  Speaker 4: lose pharmacy. So and that's where the fashion really comes for.
• 8:30
  Speaker 4: We don't just like losing people. We don't like losing
• 8:34
  Speaker 4: clients at the end of the day. It's as simple
• 8:36
  Speaker 4: as that. But nineteen ninety seven was the first version
• 8:38
  Speaker 4: of Primax DOS based version. We all sort of learned
• 8:43
  Speaker 4: the spaghetti good at that time.
• 8:45
  Speaker 5: Foxbrough two point six.
• 8:48
  Speaker 4: Go to the pharmacies, compile code, fix it, bring the code,
• 8:51
  Speaker 4: and punch it back into the service. If the IT
• 8:54
  Speaker 4: directors heard it now and the CTOs heard it now,
• 8:57
  Speaker 4: they would be like, wait, what you cannot that absolutely,
• 9:00
  Speaker 4: But that's how we survived, right, Pharmacy by pharmacy, no
• 9:05
  Speaker 4: marketing teams. We just did good enough job and worked
• 9:08
  Speaker 4: extremely hard at everything that we did, where pharmacies would
• 9:11
  Speaker 4: be like, hey, you have what it takes, right, I'll
• 9:14
  Speaker 4: refer you to my friend. And one hundred percent of
• 9:17
  Speaker 4: our growth is pharmacy by pharmacy's referral.
• 9:21
  Speaker 5: By referral.
• 9:22
  Speaker 4: We do not hesitate to go down on our knees
• 9:25
  Speaker 4: or go over the ceilings.
• 9:26
  Speaker 5: Throwing cable wires.
• 9:27
  Speaker 4: I was talking to actually him today morning and we
• 9:32
  Speaker 4: were remembering is like we were having nail guns and
• 9:34
  Speaker 4: just putting nails everywhere.
• 9:35
  Speaker 5: We didn't know what code was, what.
• 9:37
  Speaker 4: Insurance was, and we just kept on making pharmacies work
• 9:40
  Speaker 4: that way.
• 9:40
  Speaker 5: Right, That's how we started.
• 9:42
  Speaker 4: Nineteen ninety nine, we serviced the first hundred pharmacies. That
• 9:48
  Speaker 4: was our marker to say that, hey, this is something
• 9:50
  Speaker 4: that I think. This is the first time we have
• 9:52
  Speaker 4: had one hundred customers. This is something that we can do,
• 9:55
  Speaker 4: and we kept building the software from that point on.
• 9:58
  Speaker 4: In two thousand and four, we stopped all other lines
• 10:01
  Speaker 4: of business. We had lab management systems as I had
• 10:04
  Speaker 4: medical building offices and some accounting software, a variety of
• 10:07
  Speaker 4: other IT related services.
• 10:10
  Speaker 5: We stopped all of that and focused.
• 10:12
  Speaker 4: Only on primers and this is when in two thousand
• 10:15
  Speaker 4: and four, Primarx Enterprise, the Windows based version was released
• 10:19
  Speaker 4: Windows Base. This is the version that pretty much all
• 10:22
  Speaker 4: of you in the room have. We call it prim
• 10:25
  Speaker 4: Rex Enterprise. Going ahead with technology was always something. As
• 10:30
  Speaker 4: I said, you know, we like to tinker with technology.
• 10:33
  Speaker 4: So Windows was new around that time. The dot net
• 10:37
  Speaker 4: core was fairly new, and we're like, okay, let's keep
• 10:40
  Speaker 4: on building something with sqlser and Windows because that was
• 10:45
  Speaker 4: the more expandable technology.
• 10:47
  Speaker 5: So that's when the version was released. In two thousand and.
• 10:50
  Speaker 4: Seven, we got our first pharmacy in California, so we've
• 10:53
  Speaker 4: been sort of primarily because it was a referral based business.
• 10:58
  Speaker 4: It was just one farmacy to another farm. So New York,
• 11:01
  Speaker 4: New Jersey, Pennsylvania was something where we started growing. And
• 11:05
  Speaker 4: then someone suddenly brought us software in California and we're like, what,
• 11:09
  Speaker 4: that's another country, right, and they're like no, you just
• 11:12
  Speaker 4: have to go and service the customer over there. But
• 11:14
  Speaker 4: that's how we started expanding out and then we are
• 11:16
  Speaker 4: a national vendor now, but at that time it was
• 11:19
  Speaker 4: a big deal for us, so that's why it's a milestone.
• 11:23
  Speaker 4: Twenty eleven, in just a short time, we grew over
• 11:27
  Speaker 4: one thousand customers in twenty one states. Once again, hard
• 11:31
  Speaker 4: work every single day out, no marketing teams, no sales experience,
• 11:36
  Speaker 4: just to what you do best, which is helping funds.
• 11:39
  Speaker 4: That's how we kept on growing. Ty fifteen, sorry, two
• 11:43
  Speaker 4: thousand and four, that was our first entry to Puerto
• 11:46
  Speaker 4: Rico market and we now have hundreds of customers over there.
• 11:51
  Speaker 4: But in twenty fourteen, that was a milestone over there.
• 11:55
  Speaker 4: I don't have one milestone. Twenty fifteen we got our
• 11:58
  Speaker 4: first major health system, north Well Well. It was called
• 12:04
  Speaker 4: eli J at that time but now it's north Well
• 12:06
  Speaker 4: so and we have the CEO of View of Health
• 12:10
  Speaker 4: here with us. But that was a milestone for US,
• 12:12
  Speaker 4: huge milestone for us. In twenty fifteen, twenty seventeen, over
• 12:17
  Speaker 4: three thousand customers. Twenty twenty one, we rebranded ourselves as Primarx.
• 12:23
  Speaker 4: So a lot of people were like, what is micro
• 12:26
  Speaker 4: Merchant Systems and what is Primax. So micro Merchant Systems
• 12:28
  Speaker 4: is the parent company. Prim Rex has always been a product.
• 12:33
  Speaker 4: Before Amazon came up with the Prime we were the
• 12:35
  Speaker 4: Prime RX and we still actually have the trademark for Primax.
• 12:39
  Speaker 5: Amazon cannot take that from us.
• 12:41
  Speaker 4: But so we rebranded ourselves as prime Rx around that
• 12:45
  Speaker 4: time and we said it's more cool. We think we
• 12:49
  Speaker 4: still have a lot of juice left in US. We
• 12:51
  Speaker 4: are still a young company and you know, so.
• 12:53
  Speaker 5: That's how we rebranded ourselves.
• 12:54
  Speaker 4: So before our emails were kaithanat micro Merchant Systems dot com.
• 12:58
  Speaker 4: It was like I used to get tired typing my
• 13:01
  Speaker 4: email as well, and we said, okay, now it's Keith
• 13:03
  Speaker 4: and at Primax dot aos. But that's how we rebranded ourselves.
• 13:07
  Speaker 4: And a huge shout out to the team that did it,
• 13:10
  Speaker 4: because I don't know how they rebranded the whole company
• 13:13
  Speaker 4: into just something very cooler and something very in right.
• 13:16
  Speaker 5: So now it's Primax.
• 13:18
  Speaker 4: Twenty twenty three, we moved over four thousand customers. Once again,
• 13:24
  Speaker 4: very very organic growth. We are I think one of
• 13:29
  Speaker 4: the only companies that are growing at this pace without
• 13:32
  Speaker 4: actually acquiring another software. There's a lot of mergers that
• 13:36
  Speaker 4: happen in the industry, and obviously you know, they are
• 13:39
  Speaker 4: customers that.
• 13:41
  Speaker 5: Software.
• 13:42
  Speaker 4: They are healthy vendors who we have a competition with,
• 13:45
  Speaker 4: they have larger numbers, but it's acquisition. We are just
• 13:49
  Speaker 4: one pharmacy, one group, one farmacy, one chain. You know,
• 13:52
  Speaker 4: That's how we've been sort of growing, right, So for us,
• 13:55
  Speaker 4: it's a milestone over four thousand pharmacies in forty seven
• 13:59
  Speaker 4: states at that time.
• 14:00
  Speaker 5: In twenty twenty three.
• 14:01
  Speaker 4: Twenty twenty four, we launched Primaris Cloud and I know
• 14:05
  Speaker 4: most of you have not seen it, and there's going
• 14:07
  Speaker 4: to be a presentation on cloud. Also, enterprise is here
• 14:11
  Speaker 4: to stay. Enterprise has so much functionality, so much bandwidth
• 14:19
  Speaker 4: in it that I can guarantee you that there is
• 14:22
  Speaker 4: not a single person who can say I know everything
• 14:24
  Speaker 4: about the software because the more deeper you go, the
• 14:27
  Speaker 4: more you're going to find out. And this is the
• 14:29
  Speaker 4: reason why the straight show is here. And when you
• 14:31
  Speaker 4: go to the booth, there is not a single thing
• 14:34
  Speaker 4: that you can throw at Primarics that it won't do.
• 14:37
  Speaker 5: You will be amazed.
• 14:38
  Speaker 4: I guarantee you and everybody that can do anything in Primatics,
• 14:41
  Speaker 4: from product managers, developers, software sales implementation folks, subject matter experts,
• 14:47
  Speaker 4: I hear today to answer all those questions.
• 14:50
  Speaker 5: Right, So, Anyways, primar exs.
• 14:53
  Speaker 4: Cloud was launched because we looked at technology like the
• 14:56
  Speaker 4: same way we did back in two thousand and four,
• 14:59
  Speaker 4: how does stick?
• 15:00
  Speaker 5: Lgy scale?
• 15:00
  Speaker 4: And Windows was in and we built it and it's
• 15:03
  Speaker 4: sort of great and I don't think it's going anywhere,
• 15:05
  Speaker 4: and it's it's here to stay. But we saw that
• 15:09
  Speaker 4: the behavior of people is now more on the hey,
• 15:15
  Speaker 4: I just go online. The Internet became more stable, more
• 15:18
  Speaker 4: accessible everywhere. People had concerns about like, oh, what if
• 15:21
  Speaker 4: the Internet goes down? The tethering came and the phone
• 15:24
  Speaker 4: data now like my phone sometimes has more powerful data
• 15:27
  Speaker 4: than sometimes wherever the Wi Fi of the hotel or
• 15:30
  Speaker 4: something like that is right, So technology became As technology
• 15:33
  Speaker 4: became stable, we felt like, okay, what if you were
• 15:37
  Speaker 4: to create a browser based system. You know, the contracts
• 15:41
  Speaker 4: were more value based, the reimbursement cut down, so you know,
• 15:45
  Speaker 4: instead of the people coming to the pharmacy. The consumer
• 15:49
  Speaker 4: expectation was like I want everything over here. So everything
• 15:52
  Speaker 4: sort of changed during a little bit. To me, it's
• 15:56
  Speaker 4: pre COVID and post COVID kind of scenario, and everything
• 16:00
  Speaker 4: kind of changed over there. To say, like what if
• 16:03
  Speaker 4: I was I don't want to be behind a counter
• 16:06
  Speaker 4: and I want to go to the customer.
• 16:07
  Speaker 5: How do I do that?
• 16:08
  Speaker 3: Right?
• 16:09
  Speaker 4: Maybe the somebody somebody is in a wheelchair and I
• 16:12
  Speaker 4: instead of like, hey, can you come here and tap
• 16:14
  Speaker 4: the credit card? What if I want to go there
• 16:16
  Speaker 4: and service the patient. What if I want to simply
• 16:18
  Speaker 4: have a point of sale and then you know, if
• 16:20
  Speaker 4: there's a curbside deliriate, pick up my point of sale,
• 16:23
  Speaker 4: go to the curbside deliwate, get a signature signed, tap
• 16:26
  Speaker 4: go if what if I want to send a text
• 16:28
  Speaker 4: message and basically get a signature for audit, or I
• 16:32
  Speaker 4: want to have someone pay for it. All these things
• 16:35
  Speaker 4: were possibilities and like and by the way, in COVID,
• 16:38
  Speaker 4: our engineers did a phenomenal job, like you know when
• 16:41
  Speaker 4: people could not really touch anything or people were afraid
• 16:44
  Speaker 4: of doing it. Within like literally one week, we had
• 16:48
  Speaker 4: the whole modules where okay, everything was going to be
• 16:51
  Speaker 4: signed and paid online, et cetera. All these things were
• 16:54
  Speaker 4: done just very crude, hardcore programming, right, But that's how
• 16:57
  Speaker 4: we just evolve. So when Cloud was initially conceptualized by
• 17:02
  Speaker 4: mister Merchant, he was like what if we did this?
• 17:04
  Speaker 4: And like, how would we build an entire pharmacy management
• 17:07
  Speaker 4: system and the entire line on cloud, and that's how
• 17:11
  Speaker 4: we launched twenty twenty four cloud and right now it's
• 17:15
  Speaker 4: an early adopter face and you'll see a demo on
• 17:18
  Speaker 4: that as well. And in twenty twenty five we launched
• 17:22
  Speaker 4: the prim ecosystem and we'll talk a little bit more
• 17:25
  Speaker 4: about it.
• 17:26
  Speaker 5: Ecosystem is our belief of.
• 17:29
  Speaker 4: Taking what we have learned in the last thirty years
• 17:32
  Speaker 4: and applying it to everything that we do from now on.
• 17:36
  Speaker 5: That means, how do we set up pharmacies for success?
• 17:39
  Speaker 4: What is it like Even a pharmacy asks us like, hey,
• 17:42
  Speaker 4: I want to use primas. Do we just tell them
• 17:44
  Speaker 4: that this is what you need or should we tell
• 17:46
  Speaker 4: them that, hey, this is what other successful pharmacies are
• 17:50
  Speaker 4: doing and these are all the things that you need. Yes,
• 17:54
  Speaker 4: the price point for technology will go up, but the
• 17:57
  Speaker 4: amount of efficiency, the amount of labor, amount of audit issues,
• 18:01
  Speaker 4: the amount of clarity that it will bring into your
• 18:03
  Speaker 4: business by just looking at data will increase. Because it
• 18:08
  Speaker 4: was until that time it was like, well, I don't
• 18:11
  Speaker 4: want to really give a higher price because I don't
• 18:14
  Speaker 4: want to lose a customer. And we still have that
• 18:17
  Speaker 4: those things. Well, you know, your competitor is giving this price,
• 18:21
  Speaker 4: you're and I'm like, oh my god. But like, we
• 18:24
  Speaker 4: do a lot of other things that sometimes the competitors
• 18:27
  Speaker 4: don't do.
• 18:27
  Speaker 5: So how do how do you talk about it?
• 18:30
  Speaker 1: Right?
• 18:30
  Speaker 4: And and that's the reason why we were like, hey,
• 18:33
  Speaker 4: we need to have this user group forum where we
• 18:36
  Speaker 4: want our customers to come and learn more about Primatics,
• 18:39
  Speaker 4: know more about who we are at the end of
• 18:42
  Speaker 4: the day, you see. And I'll talk a little bit
• 18:46
  Speaker 4: more about it in the next probably slide, because I
• 18:48
  Speaker 4: want to thank some of the people. But at the
• 18:50
  Speaker 4: end of the day, people will people understand. People who
• 18:56
  Speaker 4: are running business understand that things will break. But when
• 18:59
  Speaker 4: things break, it is who you're talking to the company,
• 19:03
  Speaker 4: Do they care about it or not, et cetera.
• 19:05
  Speaker 5: That's what matters.
• 19:07
  Speaker 4: If you don't like the people that you work with,
• 19:10
  Speaker 4: does not matter how good the technology is, you will
• 19:12
  Speaker 4: at some point back away, right, And we wanted to
• 19:15
  Speaker 4: bring ourselves out of the shadows and come out in
• 19:17
  Speaker 4: the front and say.
• 19:17
  Speaker 5: Hey, this is who we are, this is we are real.
• 19:20
  Speaker 4: You know, we will make mistakes one hundred percent of
• 19:23
  Speaker 4: the time, right, There's no doubt about it that there
• 19:25
  Speaker 4: will be mistakes made. But when we do make mistakes,
• 19:28
  Speaker 4: we will stand behind that, we'll hold ourselves accountable and
• 19:32
  Speaker 4: we will make sure that we do whatever.
• 19:33
  Speaker 5: It takes to fix those mistakes.
• 19:35
  Speaker 4: And I think our team has done a phenomenal job
• 19:38
  Speaker 4: of bringing our support systems up, making sure that we
• 19:42
  Speaker 4: invest into the right technology, right CRM systems, right phone systems,
• 19:48
  Speaker 4: to basically make sure that we get back to the
• 19:50
  Speaker 4: pharmacy customers soon enough. Right, So, those are the kind
• 19:53
  Speaker 4: of things that happen. So anyways, the ecosystem is just
• 19:58
  Speaker 4: us looking at the entire spectrum of the pharmacy industry
• 20:04
  Speaker 4: from not only the dispensing and the clinical side, but
• 20:07
  Speaker 4: the compliance side of it, the security side of it,
• 20:10
  Speaker 4: the procurement side of it. And that was the reason
• 20:12
  Speaker 4: of why we acquired Primax Market in twenty twenty four
• 20:15
  Speaker 4: as well, and we'll talk David will talk a little
• 20:18
  Speaker 4: bit more about those what market is and you may
• 20:21
  Speaker 4: have seen that in Primatics now market has sort of entered.
• 20:24
  Speaker 4: When you're filling prescriptions, you'll see the price, you click
• 20:27
  Speaker 4: on it order you move in. So the days when
• 20:29
  Speaker 4: you are filling prescriptions and taking a bottle over here,
• 20:32
  Speaker 4: this is the last one. I take a sticker, put
• 20:34
  Speaker 4: it on my thumb, fill the prescription, take the sticker,
• 20:37
  Speaker 4: put it into a notebook. At five o'clock, somebody goes
• 20:39
  Speaker 4: into a notebooker, I need to order, order order. We
• 20:42
  Speaker 4: are trying to say, how do you make that efficient
• 20:44
  Speaker 4: in the workslow right, So we'll talk a little bit.
• 20:47
  Speaker 5: More about it, but that's what ecosystem is about.
• 20:51
  Speaker 4: In July, we got sought to certified, so that was
• 20:54
  Speaker 4: a huge movement for us. Thanks Daryl, I think he
• 20:57
  Speaker 4: put in a lot of work over there, and we
• 20:59
  Speaker 4: are sought certified. That means our systems Data Security vice
• 21:04
  Speaker 4: we are completely compliant right now. And you know October
• 21:08
  Speaker 4: tenth that's a milestone for us, our first user group conference,
• 21:11
  Speaker 4: so Explore twenty twenty five. So that was a little
• 21:14
  Speaker 4: bit on the journey for Primarics. So this night, if
• 21:20
  Speaker 4: I don't if you don't see a name over here,
• 21:23
  Speaker 4: it's it's purely just unintentional, right, But over the period
• 21:28
  Speaker 4: of years, there are some people who put who took
• 21:31
  Speaker 4: a lot of risk and put a lot of trust
• 21:34
  Speaker 4: in us when we were really small, when we were
• 21:37
  Speaker 4: not even one hundred customers. These are the people who
• 21:39
  Speaker 4: put us on the map, and I wanted to publicly
• 21:42
  Speaker 4: acknowledge this. You know, you know, these are pharmacies where
• 21:48
  Speaker 4: we've gone in and we've set up the systems. A
• 21:51
  Speaker 4: lot of our teams know them and this is you know,
• 21:54
  Speaker 4: from Girishsni Kamlish Patal Group, DMS Groupsaria Samadali Bramaji, Ravi's
• 22:03
  Speaker 4: groups from Olivin Vivo, Northwlle and from the Loudown Raj
• 22:10
  Speaker 4: from Connecticut, Pharmacia Plaza, from Puerto Rico, Gignage to pay Chicago,
• 22:15
  Speaker 4: NEF Group, Pennsylvania, Vista or New Jersey, Jacob Jameron, New York,
• 22:20
  Speaker 4: Annil Marilyn Athulsha New Jersey.
• 22:23
  Speaker 5: These are some of.
• 22:24
  Speaker 4: The people who like, hey, we have multiple pharmacies, a
• 22:29
  Speaker 4: lot of network. We don't know who you are, but
• 22:32
  Speaker 4: we'll take a bet on you, right And they took
• 22:35
  Speaker 4: a bet on us.
• 22:36
  Speaker 5: Does not matter whatever happens. They stood with us.
• 22:39
  Speaker 4: They have never really looked at anything else beyond primat X,
• 22:43
  Speaker 4: everything that happened in the pharmacy. They're like, can you
• 22:45
  Speaker 4: fix this? They would fight with us, they would say, hey,
• 22:48
  Speaker 4: I want you to do this because this is an
• 22:51
  Speaker 4: issue with this audit and this is my problem. I
• 22:55
  Speaker 4: know it's not related to a pharmacy management system, but
• 22:57
  Speaker 4: I need to have these things because this is hurting
• 22:59
  Speaker 4: my business. And they made sure that we build the
• 23:02
  Speaker 4: software accordingly. Right, So and and and likely you know
• 23:05
  Speaker 4: the PAPA Group, the BAPA indo American Personina. These are
• 23:09
  Speaker 4: some of the state based associations locally that really put
• 23:12
  Speaker 4: us on the map. We would just go there as
• 23:14
  Speaker 4: a small time vendor, could not really afford going to
• 23:17
  Speaker 4: those shows, but like some of sometimes they would give
• 23:19
  Speaker 4: us a discount.
• 23:20
  Speaker 5: It's like okay, just come, just come, and that's how
• 23:22
  Speaker 5: we grow.
• 23:23
  Speaker 4: Right. So thank you if you guys are belonging to
• 23:26
  Speaker 4: any of these groups, huge.
• 23:29
  Speaker 5: Bowdown to you guys. Thank you for this