Generative artificial intelligence and organizational knowledge management: four alternative configurations — Hussinki et al. (2026)

1 More Paper · Sep 18, 2026 · 1h 19m · transcript

This study examines the transformative potential of generative artificial intelligence (GAI) on the knowledge management (KM) systems and capabilities in organizations. GAI enables efficient processing and summarization of an organization’s proprietary data, generating actionable outputs and further insights (i.e. new data) for its knowledge workers. This improved visibility and leverage to organizational data has the potential to establish a better understanding of what an organization knows and to discover and integrate latent knowledge, leading to, e.g. enhanced KM and better-informed…