Latest / The Operations Podcast with Fexingo: Process, People, and Profit in Modern Business
How an Airline Cut Ground Crew Injuries by 60 Percent with Operations
Every day, thousands of ramp agents, baggage handlers, and mechanics work on the tarmac under time pressure. Injuries are common — slips, falls, strains — and they cost airlines millions in lost time and insurance. In this episode, Lucas and Luna examine how one major US airline redesigned its ground operations to reduce workplace injuries by 60 percent in 18 months. They walk through the specific changes: redesigned lifting procedures, sensor-equipped vests that flag risky body mechanics, shift scheduling that respects circadian rhythms, and a culture shift where reporting a near-miss became…
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