Latest / Omni Talk Retail / Will Walmart’s Medicare Advantage Play Succeed?
Transcript
- 0:00Walmart
- 0:00has
- 0:00introduced
- 0:01a
- 0:01virtual
- 0:02badge
- 0:02to
- 0:02help
- 0:02Medicare
- 0:03Advantage
- 0:04members
- 0:04identify
- 0:05items
- 0:05they
- 0:05can
- 0:06buy
- 0:06with
- 0:06their
- 0:06OTC
- 0:07benefits.
- 0:08According
- 0:08to
- 0:08Retail
- 0:09Dive,
- 0:09people
- 0:09can
- 0:09add
- 0:10their
- 0:10benefit
- 0:10cards
- 0:11to
- 0:11their
- 0:11virtual
- 0:11Walmart
- 0:12wallets
- 0:12to
- 0:12access
- 0:13a
- 0:13digital
- 0:13experience
- 0:14that
- 0:14includes
- 0:15a
- 0:15product
- 0:15badge
- 0:15and
- 0:16search
- 0:16filter
- 0:16to
- 0:17identify
- 0:18items
- 0:18that
- 0:18are
- 0:18eligible
- 0:19for
- 0:19those
- 0:20benefits
- 0:20when
- 0:20shopping
- 0:21in
- 0:21stores.
- 0:21The
- 0:21badge
- 0:22will
- 0:22appear
- 0:22when
- 0:22people
- 0:23scan
- 0:23eligible
- 0:23items
- 0:24barcodes
- 0:24with
- 0:25the
- 0:25Walmart
- 0:25app,
- 0:26the
- 0:26retailer's
- 0:27Quote
- 0:28Benefits
- 0:28Program
- 0:29Eligible
- 0:30End
- 0:30quote
- 0:30badge
- 0:31appears
- 0:31on
- 0:32a
- 0:32wide
- 0:32variety
- 0:33of
- 0:33over
- 0:33the
- 0:33counter
- 0:34food
- 0:34and
- 0:34wellness
- 0:34products
- 0:35such
- 0:35as
- 0:35meal
- 0:36replacement
- 0:36shakes,
- 0:36ground
- 0:37coffee,
- 0:37vitamins
- 0:38and
- 0:38cold
- 0:39and
- 0:39flu
- 0:40medication.
- 0:40Customers
- 0:41can
- 0:41also
- 0:41access
- 0:42a
- 0:42tracker
- 0:42that
- 0:43lets
- 0:43them
- 0:43monitor
- 0:43their
- 0:44unused
- 0:44benefits.
- 0:45Walmart
- 0:46said
- 0:46the
- 0:46Everyday
- 0:46Health
- 0:47Signals
- 0:47platform
- 0:48can
- 0:48enhance
- 0:49the
- 0:49well
- 0:49being
- 0:50of
- 0:50Medicare
- 0:50Advantage
- 0:51customers
- 0:52by
- 0:52providing
- 0:52information
- 0:53that
- 0:53can
- 0:53help
- 0:53them
- 0:53make
- 0:53healthier
- 0:54choices.
- 0:55By
- 0:55analyzing
- 0:55their
- 0:56Walmart
- 0:56purchases.
- 0:56The
- 0:57AI
- 0:57powered
- 0:57tool
- 0:58can
- 0:58provide
- 0:58the
- 0:58customer
- 0:59with
- 0:59the
- 0:59nutrition
- 0:59analysis
- 1:00and
- 1:01shopping
- 1:01list.
- 1:02Chris,
- 1:02this
- 1:02is
- 1:02also
- 1:03the
- 1:03A
- 1:03and
- 1:03M
- 1:03put
- 1:04you
- 1:04on
- 1:04the
- 1:04spot
- 1:04right
- 1:05away
- 1:05here.
- 1:05Bright
- 1:06and
- 1:06early
- 1:06in
- 1:06Barcelona.
- 1:07A
- 1:08and
- 1:08M
- 1:08wants
- 1:08to
- 1:08know
- 1:09three.
- 1:09Hours
- 1:09of
- 1:09sleep
- 1:10in
- 1:10Barcelona.
- 1:10Yes,
- 1:11let's
- 1:11start
- 1:11off
- 1:11hot.
- 1:12Yes.
- 1:13A
- 1:13and
- 1:13M
- 1:14says
- 1:14we
- 1:14recognize
- 1:15and
- 1:15applaud
- 1:15Walmart's
- 1:16efforts
- 1:16to
- 1:16help
- 1:17Medicare
- 1:17members
- 1:17reduce
- 1:18the
- 1:18billions
- 1:18of
- 1:19dollars
- 1:19of
- 1:19their
- 1:19annually
- 1:20forfeited
- 1:20over
- 1:20the
- 1:21counter
- 1:21benefits.
- 1:21And
- 1:22given
- 1:22this
- 1:22is
- 1:23a
- 1:23digital
- 1:23only
- 1:24virtual
- 1:24wallet
- 1:25and
- 1:25barcode
- 1:26scanning
- 1:26discovery
- 1:27process,
- 1:28is
- 1:28the
- 1:28overlap
- 1:30big
- 1:30enough
- 1:30yet
- 1:31between
- 1:31Medicare
- 1:31members
- 1:32and
- 1:32digital
- 1:32savviness
- 1:33to
- 1:33meaningfully
- 1:34succeed
- 1:35in
- 1:35this
- 1:35effort?
- 1:36What
- 1:36a
- 1:36beautifully
- 1:37worded
- 1:37question.
- 1:38And
- 1:38now
- 1:39I'll
- 1:39let
- 1:39you
- 1:40take
- 1:40the
- 1:41stage
- 1:41and
- 1:42provide
- 1:43an
- 1:43answer.
- 1:44Yeah,
- 1:44thank
- 1:44you
- 1:44Ann.
- 1:45Thank
- 1:45you.
- 1:45That's
- 1:45so
- 1:45kind
- 1:46of
- 1:46you.
- 1:47So,
- 1:47yeah,
- 1:48I
- 1:48mean
- 1:48my
- 1:48answer
- 1:48to
- 1:48that
- 1:48question
- 1:49is
- 1:49is
- 1:50yes.
- 1:50Yes
- 1:51it
- 1:51does.
- 1:51I
- 1:51think
- 1:51it,
- 1:51I
- 1:52think
- 1:52it
- 1:52will
- 1:52be
- 1:52meaningful.
- 1:53And
- 1:53the
- 1:53reason
- 1:53I
- 1:53say
- 1:53that
- 1:54from
- 1:54Walmart's
- 1:55perspective,
- 1:55because
- 1:56the
- 1:56bar
- 1:56is
- 1:56incredibly
- 1:57low.
- 1:58All
- 1:58you're
- 1:58talking
- 1:58about
- 1:59here
- 1:59is
- 1:59software.
- 1:59You're
- 2:00deploying
- 2:00software.
- 2:01So
- 2:01any
- 2:01usage
- 2:01you
- 2:01get
- 2:02on
- 2:02this
- 2:02is.
- 2:02Is
- 2:03gravy.
- 2:03Yeah.
- 2:04And
- 2:04the
- 2:04cost
- 2:04of
- 2:04trying
- 2:05to
- 2:05do
- 2:05this,
- 2:05I
- 2:06imagine
- 2:06is
- 2:06not
- 2:07prohibitively
- 2:08expensive.
- 2:09And
- 2:09the
- 2:09upside
- 2:10if
- 2:10you
- 2:10get
- 2:10people
- 2:11to
- 2:11use
- 2:11it
- 2:12is
- 2:12incredibly
- 2:13credibly
- 2:13high.
- 2:14And
- 2:14digital
- 2:14wallets,
- 2:15while,
- 2:15while
- 2:16still
- 2:16new
- 2:16for
- 2:16some,
- 2:16are,
- 2:17you
- 2:17know,
- 2:17gaining
- 2:17more
- 2:18and
- 2:18more
- 2:18traction
- 2:18each
- 2:19and
- 2:19every
- 2:19day.
- 2:19So
- 2:19that's
- 2:19why
- 2:19I
- 2:20laud
- 2:20this
- 2:20move
- 2:20because
- 2:21it's
- 2:21a
- 2:21trend
- 2:21we
- 2:22talked
- 2:22about.
- 2:22You
- 2:22know,
- 2:22I
- 2:23said
- 2:23at
- 2:23the
- 2:23outset
- 2:24food
- 2:24is
- 2:24medicine
- 2:25that
- 2:25we're
- 2:25only
- 2:25going
- 2:25to
- 2:25hear
- 2:25more
- 2:26about
- 2:26because
- 2:27the
- 2:27number
- 2:28one
- 2:28answer
- 2:28to
- 2:28everything
- 2:28and
- 2:29everything
- 2:29in
- 2:29the
- 2:30world
- 2:30is
- 2:30money.
- 2:31And
- 2:31there's
- 2:31a
- 2:32lot
- 2:32of
- 2:32money
- 2:33to
- 2:33be
- 2:33claimed
- 2:33for
- 2:34programs
- 2:34like
- 2:34these
- 2:35that
- 2:35is
- 2:36just
- 2:36going
- 2:36unused
- 2:37quite
- 2:37frankly.
- 2:38So,
- 2:38and
- 2:38I've
- 2:38been
- 2:38talking
- 2:39to
- 2:39a
- 2:39lot
- 2:39of
- 2:39companies
- 2:40recently.
- 2:40I've
- 2:40been
- 2:40talking
- 2:40to
- 2:41I
- 2:41spending,
- 2:41I've
- 2:41actually
- 2:42been,
- 2:42it's
- 2:42funny
- 2:42this
- 2:43headline
- 2:43came
- 2:43up
- 2:43because
- 2:43I've
- 2:43been
- 2:43spending
- 2:44a
- 2:44lot
- 2:44of
- 2:44time
- 2:44with
- 2:44a
- 2:44company
- 2:44called
- 2:44Sifter
- 2:45and
- 2:45probably
- 2:46spent
- 2:46four
- 2:46hours
- 2:46with
- 2:46them
- 2:47in
- 2:47the
- 2:47last
- 2:47month
- 2:48just
- 2:48talking
- 2:49about
- 2:49this
- 2:50topic.
- 2:50And
- 2:50they're
- 2:50a
- 2:51company
- 2:51that
- 2:51helps
- 2:51retailers
- 2:52identify
- 2:52items
- 2:53based
- 2:53on
- 2:53their
- 2:54nutritional
- 2:56ingredients
- 2:56and
- 2:57everything.
- 2:57And
- 2:57so
- 2:58we
- 2:58were
- 2:58talking
- 2:58about
- 2:59like
- 2:59this
- 2:59similar
- 2:59use
- 3:00case
- 3:00for
- 3:00GLP1.
- 3:01Like
- 3:01how
- 3:01do
- 3:01you
- 3:01help
- 3:02customers
- 3:03identify
- 3:03GLP1
- 3:04friendly
- 3:04items
- 3:05very
- 3:05quickly?
- 3:06And
- 3:06there's
- 3:06a
- 3:06merchandising
- 3:07use
- 3:07case
- 3:07in
- 3:07that.
- 3:08So
- 3:09the
- 3:09last
- 3:09part
- 3:09I'd
- 3:10say
- 3:10is
- 3:10I,
- 3:11I
- 3:11just
- 3:11love
- 3:11this
- 3:11too
- 3:12because
- 3:12it
- 3:12100%
- 3:13aligns
- 3:13with
- 3:13Walmart's
- 3:14brand
- 3:14promise
- 3:14of
- 3:15save
- 3:15money,
- 3:16live
- 3:16better
- 3:17and
- 3:18that's
- 3:18what
- 3:18the
- 3:18world
- 3:19needs
- 3:19is
- 3:19right
- 3:20now.
- 3:20And
- 3:20so
- 3:21I,
- 3:21I,
- 3:21I
- 3:22just
- 3:22can't
- 3:22do
- 3:22anything
- 3:22but
- 3:22applaud
- 3:23this.
- 3:23I
- 3:23think,
- 3:23I
- 3:23think
- 3:23it's
- 3:24a
- 3:24great
- 3:24move
- 3:24and
- 3:24they're
- 3:24just
- 3:24going
- 3:25to
- 3:25learn
- 3:25from
- 3:25doing
- 3:25it
- 3:25too.
- 3:26That's
- 3:26the
- 3:26other
- 3:26thing.
- 3:26So
- 3:27like
- 3:27there's,
- 3:27there's
- 3:28no
- 3:28risk
- 3:28here.
- 3:28Yeah,
- 3:29no,
- 3:29I,
- 3:29I
- 3:30agree.
- 3:30I
- 3:30think
- 3:30it's
- 3:31really
- 3:31smart.
- 3:31I
- 3:32think
- 3:32you,
- 3:32you're,
- 3:33you
- 3:33hit
- 3:33on
- 3:33it
- 3:33right
- 3:34at
- 3:34the
- 3:34beginning
- 3:34when
- 3:34you
- 3:34said
- 3:35like
- 3:35it's
- 3:35all,
- 3:35there's
- 3:36only
- 3:36benefit
- 3:37that
- 3:37comes
- 3:37from
- 3:37this.
- 3:38Sure
- 3:38they
- 3:38might
- 3:38not
- 3:39see
- 3:39the
- 3:39adoption
- 3:40early
- 3:40on
- 3:40that
- 3:40they
- 3:40were
- 3:41hoping
- 3:41but
- 3:41it
- 3:41puts
- 3:42them
- 3:42in
- 3:43to
- 3:44be
- 3:44prepared
- 3:44for
- 3:45even
- 3:45the
- 3:45next
- 3:45generation
- 3:46which
- 3:46may
- 3:46be
- 3:47in
- 3:47a
- 3:47year
- 3:47or
- 3:47two,
- 3:48even
- 3:48where
- 3:49people
- 3:49are
- 3:49starting
- 3:50to
- 3:50use
- 3:50an
- 3:51app
- 3:51based
- 3:52platform
- 3:52to
- 3:53do
- 3:53shopping
- 3:54especially,
- 3:55especially
- 3:56as
- 3:56search
- 3:56behaviors
- 3:57are
- 3:57changing.
- 3:57I
- 3:57think
- 3:58yes,
- 3:59they
- 3:59may
- 3:59not
- 3:59start
- 3:59to
- 4:00adopt
- 4:00some
- 4:00of
- 4:00the,
- 4:01the
- 4:01apps
- 4:01right
- 4:01away
- 4:02but
- 4:02if
- 4:02Walmart's
- 4:03thinking
- 4:03about
- 4:03this
- 4:04now,
- 4:04it's
- 4:04not
- 4:04only
- 4:04valuable
- 4:05like
- 4:05to
- 4:05them
- 4:06I
- 4:06think
- 4:07in
- 4:07an
- 4:07app,
- 4:07but
- 4:08it
- 4:08also
- 4:08helps
- 4:09their
- 4:09ecosystem
- 4:10prepare
- 4:10for
- 4:11searches
- 4:12like
- 4:12the
- 4:12ones
- 4:12you're
- 4:12talking
- 4:13about
- 4:13where
- 4:13people
- 4:13are
- 4:14saying
- 4:14are
- 4:14there
- 4:15products
- 4:15that
- 4:15qualify
- 4:15for
- 4:16Medicare
- 4:16Advantage?
- 4:17And
- 4:17can
- 4:17you
- 4:17build
- 4:17me
- 4:18a
- 4:18shopping
- 4:18list
- 4:18and
- 4:19a
- 4:19meal
- 4:19planning
- 4:19tool
- 4:20for
- 4:20the
- 4:20week
- 4:21that
- 4:21includes
- 4:21those
- 4:21products?
- 4:22Like
- 4:22that's
- 4:23a
- 4:23very
- 4:23real
- 4:24search
- 4:24term
- 4:24that
- 4:25anyone
- 4:25could
- 4:25be
- 4:25searching
- 4:26on
- 4:26Walmart
- 4:26right
- 4:27now.
- 4:27And
- 4:27so
- 4:27I
- 4:27think
- 4:27it's
- 4:28natural,
- 4:28the
- 4:28natural
- 4:29progression
- 4:29is
- 4:30yes,
- 4:30now
- 4:30you
- 4:31go
- 4:31to
- 4:31the
- 4:31Walmart
- 4:31app
- 4:32to,
- 4:32to
- 4:32fulfill
- 4:33that
- 4:33shopping
- 4:33journey.
- 4:34And
- 4:34finally
- 4:35I
- 4:35think
- 4:35this
- 4:35is
- 4:36also
- 4:36something,
- 4:36I
- 4:36imagine
- 4:37that
- 4:37they
- 4:37could
- 4:37start
- 4:37to
- 4:38put
- 4:38on
- 4:38the
- 4:38digital
- 4:38shelf
- 4:39labels
- 4:39that
- 4:39they're
- 4:39going
- 4:39to
- 4:40be
- 4:40rolling
- 4:40out
- 4:40soon
- 4:40too.
- 4:41Like
- 4:41there's
- 4:42There's
- 4:42a
- 4:42place
- 4:42there
- 4:43potentially
- 4:44they
- 4:44could
- 4:44be
- 4:44putting
- 4:44some
- 4:45of
- 4:45this
- 4:45information.
- 4:45I
- 4:45know
- 4:46they've
- 4:46already
- 4:46started
- 4:46to
- 4:46do
- 4:46this
- 4:47with
- 4:47promos
- 4:48or
- 4:48even
- 4:48snap
- 4:49an
- 4:49EBT
- 4:49eligible
- 4:50item.
- 4:50So
- 4:50I
- 4:50think
- 4:51there's
- 4:51a
- 4:51state
- 4:52where
- 4:52this
- 4:52could
- 4:53go.
- 4:53And
- 4:53so
- 4:54the
- 4:55key
- 4:55point
- 4:55here
- 4:56is
- 4:56they're
- 4:56preparing
- 4:57about
- 4:57it,
- 4:57they're
- 4:57thinking
- 4:58about
- 4:58it
- 4:58right
- 4:59now
- 4:59and
- 4:59retailers
- 5:00around
- 5:00the
- 5:01globe
- 5:01should
- 5:01really
- 5:01be
- 5:02paying
- 5:02attention
- 5:02to
- 5:03thinking
- 5:03about
- 5:03their
- 5:04own
- 5:04investments
- 5:04here
- 5:05in
- 5:05this
- 5:06type
- 5:06of
- 5:06data
- 5:07about
- 5:07the
- 5:07products.
- 5:08It's
- 5:08now
- 5:09no
- 5:09longer
- 5:09just
- 5:10about
- 5:10ingredients
- 5:11anymore.
- 5:11It's
- 5:11about
- 5:12the
- 5:12other,
- 5:13the
- 5:13other
- 5:13queries
- 5:14that
- 5:14will
- 5:14be
- 5:14coming
- 5:14up
- 5:15or
- 5:15how
- 5:15people
- 5:15are
- 5:15going
- 5:16to
- 5:16be
- 5:16searching
- 5:16for
- 5:16the
- 5:16products.
- 5:17Yeah,
- 5:18no,
- 5:18it's
- 5:18a
- 5:18great
- 5:18point.
- 5:18It's
- 5:19about,
- 5:19it
- 5:19comes
- 5:19back
- 5:19to
- 5:19item
- 5:19data
- 5:20and
- 5:20getting
- 5:20your
- 5:20item
- 5:20data
- 5:21cataloged
- 5:22in
- 5:22similar
- 5:23ways
- 5:23like
- 5:23this.
- 5:23Because
- 5:23you're
- 5:24right.
- 5:24Yeah.
- 5:24I
- 5:24mean
- 5:25ChatGPT's
- 5:26usage
- 5:26rates
- 5:26are
- 5:26through
- 5:27the
- 5:27roof
- 5:27and
- 5:27people
- 5:27are
- 5:27going
- 5:28to
- 5:28start
- 5:28doing
- 5:28searches
- 5:29like
- 5:29that,
- 5:29whether
- 5:29it's
- 5:29on
- 5:30Walmart
- 5:30or
- 5:31through
- 5:31the
- 5:31generative
- 5:32AI
- 5:32interfaces.
- 5:33The
- 5:33other
- 5:33point
- 5:34I'd
- 5:34make
- 5:34in
- 5:34closing
- 5:34too,
- 5:35and
- 5:35we've
- 5:35talked
- 5:35a
- 5:35lot
- 5:35on
- 5:36the
- 5:36show
- 5:36about
- 5:37investments
- 5:37in,
- 5:37in
- 5:37store
- 5:38clinics
- 5:38and
- 5:38things
- 5:38like
- 5:39that,
- 5:39you
- 5:39know,
- 5:40I
- 5:40think
- 5:40this
- 5:40is
- 5:40a
- 5:40much
- 5:41simpler
- 5:41way
- 5:41to
- 5:41go
- 5:42about
- 5:42it
- 5:42and
- 5:42to
- 5:42make
- 5:42a
- 5:43palpably
- 5:43diff,
- 5:43you
- 5:44know,
- 5:44meaningful
- 5:45difference
- 5:45in
- 5:45people's
- 5:46lives,
- 5:46relatively
- 5:47speaking
- 5:47too.
- 5:47So
- 5:48I
- 5:48think,
- 5:48you
- 5:48know,
- 5:48it's,
- 5:48it's
- 5:49smart.
- 5:49I
- 5:49think
- 5:49we're
- 5:49going
- 5:49to
- 5:49see
- 5:50more
- 5:50people
- 5:50jumping
- 5:50on
- 5:51this
- 5:51bandwagon.
- 5:52Yeah,
- 5:52that
- 5:52makes
- 5:53a
- 5:53lot
- 5:53of
- 5:53sense.
- 5:53I
- 5:53hadn't
- 5:54even
- 5:54thought
- 5:54about
- 5:54that.
- 5:54But
- 5:54you're
- 5:55absolutely
- 5:55right.
- 5:55Like
- 5:55it's
- 5:56a
- 5:56way
- 5:56that
- 5:56they
- 5:56can
- 5:57gets
- 5:57back
- 5:57to
- 5:58your
- 5:58live
- 5:58better
- 5:58part
- 5:59of
- 5:59their,
- 5:59their
- 6:00promise.
- 6:01Yeah.
- 6:01You
- 6:01don't
- 6:01have
- 6:01to
- 6:02spend
- 6:02any
- 6:02money
- 6:02on
- 6:02physical
- 6:03infrastructure
- 6:03to
- 6:04make
- 6:04this
- 6:04happen,
- 6:04you
- 6:05know,
- 6:05as
- 6:05well,
- 6:05which
- 6:05is,
- 6:06you
- 6:06know,
- 6:06very,
- 6:07very
- 6:08enticing
- 6:09way
- 6:09to
- 6:09think
- 6:09about
- 6:10how
- 6:10do
- 6:10you
- 6:10capture
- 6:11the
- 6:11money
- 6:12that's
- 6:12going
- 6:12around
- 6:13in
- 6:13the
- 6:13healthcare
- 6:14and
- 6:14the
- 6:14food
- 6:14is
- 6:14medicine
- 6:14trend?