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424: Navigating the Unexpected Death of a Client's Pet
How do you deal with a sudden and unexpected death of a client's pet? As pet business owners, we will have client's pets that pass away. We do our best to plan and prepare, but what about an unexpected death? We find ourselves reeling and wondering if we could have done more. We have to continue running our business, while looking for ways to find space and time to recover. On this episode, we walk through the implications at the personal, staffing, and business levels.
Main topics:
Unexpected death
Personal impacts
Staffing considerations
Business concerns
Main takeaway: When a client's pet…
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