Latest / The STA Clinician Podcast / Ep.263: 'Rehab Guru: The All-In-One Platform for Clinic Management & Exercise Prescription'

Transcript

Ep.263: 'Rehab Guru: The All-In-One Platform for Clinic Management & Exercise Prescription' · The STA Clinician Podcast

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You're listening to the Sports Therapy Association podcast, putting evidence
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back into soft tissue therapy.
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Hey people, good evening. How are you doing? Welcome to episode 263 of the Sports
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Therapy Association podcast.
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My name is Matt Phillips, CorelliaRunChatLive.com. And as always,
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this episode is being recorded live on the Sports Therapy Association YouTube
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channel and Facebook on a Tuesday night at eight o'clock.
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So in this episode entitled Rehab Guru, the all-in-one platform for clinic management
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and exercise prescription, guess what?
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We'll be talking about Rehab Guru, the all-in-one platform.
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I love it when the title just says what's on the tin no clickbait or
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anything we're just telling you what exactly what we're going to be talking about so i'm
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very excited to be joined once again by rehab guru founders
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david barrow and simon taylor it's been a couple of years we've got an awful
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i don't know how two years has gone by but we've got an awful lot to talk about
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and for those of you aren't aware of rehab guru it's an online platform i know
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a lot of you are because we've talked about it a lot and in the sta a lot of
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members are using it but it's uh it's a online platform that streamlines every aspect of your clinic.
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The idea is it's a one-stop for everything rather than having loads and loads of subscriptions.
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So you're looking at looking after your bookings, your treatment notes,
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invoicing to digital forms, alerts, and also a fantastic exercise prescription as well.
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So like I say, co-founders David and Simon were here back in January 2024.
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So I'm going to have to think up very quickly a reason why I haven't called
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them yet for two years. Something will come to my mind.
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But anyway, tonight they're back and they're going to be talking about a whole
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load of developments to the platform since then.
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Including a new partnership with the Better Clinician Project,
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the online education company, which I know a lot of you as well are aware of,
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created by Ben Cormack and Adam Meekins.
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Ben was on the show a month or so ago, which we'll mention later on as well.
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And also like the STA, Rehab Guru are going to be at Therapy Expo for those
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of you who are coming on the 26th and 27th of November at the NEC in Birmingham.
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So if you are coming this year, and then to be sure to visit us,
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I believe the STA is on stand T7.
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I think Gary, who's probably in the live lounge, can correct me if that's wrong. It's T7 or T8.
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And Rehab Guru are traditionally just down the road from us as well.
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And you've got the ST school in between us as well.
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So that back wall, for those who've been there before, is going to be wonderful.
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We haven't got an STA theatre this year and there's not a hands-on hub.
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So just prepare yourself for that now.
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But we are obviously going to be there just the same as Anna Maria is going to be there.
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And if you are interested in improving your communication for working with clients or patience.
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Then again, just to plug myself, because I have nightmares of an empty theatre,
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even though I've been there for like nine years now, imposter syndrome does get us all.
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Then yeah, if you're looking at improving your communication skills,
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then come along to Theatre B on day one at 3.50pm, and I'll be giving a practical presentation.
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Called Mindful Strides, Communication Skills for Working with Runners,
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and anyone else for that matter,
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which I had to add at the end, because it's not just for people who work with runners,
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and it's for anybody who talks with humans which i think covers
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quite a large kind of audience so yeah if you're around on
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day one and you're interested in that then 350 p.m in theater
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b just before the wonderful michelle lyons so you
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may as well stay there and then absorb the wonderness that is michelle lyons
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to celebrate vulnerability right then that's it and done let's crack on with
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tonight's episode 263 rehab guru the all-in-one platform for clinic management
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and exercise prescription with my special guests, Rehab Guru founders,
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David Barrow and Simon Taylor.
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Podcast thing out so david barry this is his voice and then simon taylor how
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are you oh good thanks matt oh a little bit more of a deep baritone there i
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think we can kind of yeah definitely i don't know where that comes are you both
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in similar parts of the world or.
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Oh don't get us started on this i so i i'm proud yorkshireman and dave it's slightly more town,
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yeah south of the m40 so oh really
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it's it's surprising that we've managed
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sort of 15 years are working together because despite that
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north north south divide we do get on but i
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still rib him for it for being a soft southerner for being
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a soft southerner but what's interesting is even though you're from yorkshire i can
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still understand you so it's kind of yeah that's
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what david i was just kind of bonding with you there david for
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being a southerner myself yeah that's great
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and i think i mean we'll talk later on but i think whenever i
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have the pleasure of guests who are working together and have been working together
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for so long like adam and and ben i think there is normally a slight difference
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between the two i think there is a bit of a john and yoko thing i don't know
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which is john and which is yono but there's a kind of a difference because you
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both bring in like in any great team your differences together and produce something
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that's wonderful so is that fair to say with you guys the fact that you are north and south maybe
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bring something beautiful together yeah i think so and i was speaking to andy
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thomas recently he was i can't remember the name of the book i feel like i should
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um know the name but he talks about in this book there being one that's like
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the real organizer and one who's not.
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And in our case, I think Simon is normally the organizer.
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I think it's not just about that. It's about chemistry. And Simon and I worked
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together whenever we'd meet.
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15 plus years ago, working in the military, working with patients.
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I mean, you've got a common bond at a time where you're experiencing adversity,
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which we were in the military, and you've got a common goal that you're working
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towards. It's very easy to generate that chemistry.
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And then when you take that into a different project, it sort of follows you.
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So we've been quite blessed.
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Good to know. That's great. And we'll talk about that later on as we enter things.
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We're just going to say hello to a few people who have joined us.
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If you are listening to the podcast, then what you can do if you join us live
6:05
is you can ask questions directly to the guests and we can bring your messages up.
6:08
For example, We Have Ghosts, a new album available for download at Spotify, I believe.
6:13
Benjamin Crossley is here, evening all. I believe actually Benjamin or Benny
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Boy was telling me earlier that Basrat has suggested that they're kind of...
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Listened to this program tonight they were told are you interested in ai
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check out the rehab guru episode tonight on
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the sda podcast so thank you basrat and ollie and co and we
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hope that anybody who has joined us and listening to this enjoys it also
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gary benson founder of the sda is here as well in the audience saying good
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evening gents hey gary thanks much for joining us and if
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you are listening to this podcast and you want to come along live then like
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i say it's just tuesday youtube
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or facebook and you too can ask questions and
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share your ideas and comments live right then
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so two years somehow sorry i
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haven't called mind you we did see ourselves we did see each other
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at therapy expo in between hasn't been two years with no contact at
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all so i feel a bit better with that but times go
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so quickly these days isn't it it's crazy especially with
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new puppies and things like that coming along getting married and
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all that sort of stuff which i believe has been part of
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your life as well isn't it yeah we're juggling we're all
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juggling what's it what have
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you just got married i just got married and is
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the puppy as well with you or no you wouldn't do the double would you what she's
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she's on that chair right all right how could you
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do space with those yeah i can i can see not the smallest puppy i've ever oh
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beautiful look at that cute if you listen to the podcast this means nothing
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to you but what is it a golden retrieve or something what have you got over
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there what is she it would be great
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if it was a golden retriever oh i love beautiful um If you do want to see,
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then go to YouTube and watch the video live.
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Right. So, I mean, I'm not going to ask you what have you done in the last two
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years. That would be ridiculous.
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But I'm interested for listeners who aren't aware of Rehab Guru.
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And I always hope that there's some people joining in and downloading the podcast
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who don't know you. Otherwise, it's a bit of a waste of time.
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How do you present Rehab Guru? I've already kind of said it's an all in one kind of one stop.
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How would you present Rehab Guru to a listener who doesn't know what you do
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or what's special about you guys?
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I'll go for it, Dave. I'll cover this one first. I mean, for those of the people
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that have known about Rehab Guru for a long while, we started out life as just
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an exercise prescription platform.
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And our whole goal then was to try and replace the stickman with a high fidelity
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video, you know, really kind of enriched experience for patients.
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But really sort of around 2020, and certainly through the COVID years,
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we extended the platform to be what we now call an all-in-one clinic management solution.
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So, you know, that is now including all of your bookings, reminders.
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Payments, treatment notes, patient forms, plus the exercise prescription.
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So, if you think about patient journey, right from booking right through to,
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you know, a discharge and also the ongoing care, we try and cover that whole
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spectrum as well as trying to deliver really good remote care.
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So whilst somebody is away doing their home exercise program,
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you can track their pain, wellness scores, all the outcome data and actually
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deliver a really outstanding service of just dropping in with someone and saying,
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oh, I've noticed that your squats are causing you a little bit of pain. I've swapped that out.
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So the platform aims to kind of supercharge the capabilities of a clinician
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and deliver just an outstanding service to their patients.
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That's our whole goal is to try and bring everything into one software,
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as well as being able to deliver outstanding patient experiences.
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So I guess as well as making it simpler and having everything in one stop,
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because the whole world now depends on everyone's offering these subscriptions
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and monthly payments of only this.
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But suddenly you realize you've got 15 of them and you're paying more than you
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ever realized. It all seems manageable.
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So I guess the idea is not only are you getting quality service all in one place,
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but also it just makes your life easier and I guess cheaper in some ways.
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It does, yeah. And the great thing, I mean, one of the great things about having
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lots of subscriptions is when you look at each of the products,
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they've got phenomenal services.
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If you take a CRM like HubSpot, they've got some amazing stuff,
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but most clinics don't need all of that.
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Or clinics, it might use something like HubSpot, and they might use 20% of its capacity.
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And so over the last two years
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since we've been speaking we have been cherry picking bits
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from different platforms that enhances the
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existing one so we brought on group booking since we last spoke to you there's
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calendar integrations there's lots and lots of features but a lot of what we've
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got is just enhancing it and that crm activity off of you know when someone's
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sent an exercise program? What happens in the future?
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Can you send or automate the messaging to those clients to say,
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hey, it's been six weeks.
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Do you want to rebook? Here's my booking link. Or do you want to fill out this
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questionnaire? Do you want to fill out this survey for me?
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There's lots of stuff like that that helps you to retain customers rather than
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spending enormous amounts out on marketing, looking for new ones.
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Just look after your existing clients really well,
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because not only does that give you great word of
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mouth referral it keeps those patients engaged
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and i know a lot of your sta members are
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sort of branching into the health coach business
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they're not just sports therapists they're doing lots of different things they're
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lots of strings to their bow and beyond pain they've got a lot of skills that
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can help people so it's about finding the platform or platforms that are right
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for them that really are going to help them.
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Move through business, but without costing the earth and without having to juggle too many.
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And so we think we've got a right balance, but we've got so much coming over
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the next few months. It's really exciting.
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Yeah, I think one thing I'd add to that is
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that one thing that Dave and I discuss quite regularly as well
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is to see if we can become almost like this
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blueprint for how to to manage
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your business as well so if you've got all the tools you know
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common things across all businesses are such like payments
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bookings aftercare exercise prescription
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treatment notes all those very common things
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well if you can just refine how each of those things are done then we might
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be in a position to be the technology that powers people's very efficient and
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very streamlined business models not only can that open up some kind of new
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opportunities for business models such as like subscription type things,
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being able to monitor people remotely and, you know,
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kind of redefines what one-to-one type treatment sessions could look like because
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those have naturally got a ceiling on somebody's business.
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Increase your prices, increase your clinic rooms. But what if you can offer something different?
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And that might be that, you know, kind of more coaching or remote management type tool.
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So I think in time you will see Rehab Guru offering more and more education
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material, more and more business material, so that.
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People can follow a fairly well-trodden path about how to do things a way that works.
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And especially as we look after lots of graduates and people that are newly
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qualified, that is a really, really big leg up into the industry where they
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can go, all right, what I need to do first is sign up for Rehab Guru.
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And then the path is somewhat paved for me because I think a lot of people go
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through subscription trial and error to figure out how to do things.
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So yeah, that's that's definitely a direction of travel for us.
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That's really interesting to hear all that because I think across the board
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in healthcare, people are struggling.
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And I think in physiotherapy, physiotherapy, just as much as sports therapy,
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then there's burnout and people just not having the will or the desire or the strength to go on.
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So anything that can make people's lives easier and save them time.
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And like you say, give them ideas of where to venture out.
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Like I remember But you were the guys who introduced me to Frank Benedetta.
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Yeah. Yeah. And we had a great, I mean, I still, one of my favorite episodes
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in terms of just innovations, because it was this idea in healthcare that you
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only make money when you're with the person on the couch.
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So it's not surprising you're seeing eight people a day on a couch for five
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or six days a week and you've reached your capacity and you're burning yourself out.
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And whilst there's no one there, you're not making any money.
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And like you've mentioned, you know, having the ability to do other things as
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well whilst you're not making money.
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Which at the end of the day is what your clients need because it's the other
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23 hours a day when they're not with you or even more if they're only seeing
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you once a week that they really need your support and you can provide it is really interesting.
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And having the technology to do that is, yeah, it's definitely the future.
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It would help a lot of people not get burnt out. Yeah.
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I'm interested as well in, you mentioned prices, we were talking off air.
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You guys are really kind of legit in terms of prices as well,
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because so much is so hard out there.
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Money is a big factor, but you kind of raised your prices for the first time,
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was it, in a decade or something, or even longer?
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Ever. It's the first time I ever raised that price.
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That's to be championed and mentioned, that's really cool.
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We've been speaking about it for, I don't know, five or ten years.
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I remember when we both still worked in the previous organization that we did,
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and there was across the board a big increase in pricing for everything.
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And we felt the need to conform to that.
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And we suddenly realized, do we need to or do we want to?
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And what is the influence and impact this is going to have on our community?
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And we thought, you know what, if we do this, we're going to disenfranchise a lot of people.
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And you only have to go and speak to your mates down the pub,
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to realize how the average person perceives
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this massive inflation increasing pricing
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that is just happening across the board no one's happy
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with it no one likes it but there is almost an expectation that you just have
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to accept it but fuel prices are going up energy prices are going up the cost
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of everything is going up but there are some really good organizations that
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are not doing that If you look at clinicians who we've supplied to,
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they've increased their prices, but not as much as what you've seen at the punt.
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And if we want our industry to survive, you've got to support it.
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And part of that is, you know, making sure they're not burnt out.
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So giving them great either software or integrations with CPD and stuff like that.
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Or it's making sure that we're just fair about the
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pricing just because you can doesn't mean that you should doesn't
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mean that you have to but we have obviously
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seen a massive increase in our costs
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both for you know servers hosting for all kinds of stuff but to provide a great
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service our team that's the other thing that's grown it's grown from being simon
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and me and a part-time to developer to four developers and a whole backroom
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staff so that when you do sign up to Rehab Guru, you get amazing onboarding,
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you get demos when you want them, and we want to pay the staff fairly.
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And, you know, it's not like going to the shops and people are on minimum wage,
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but, you know, your food's doubled in price.
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We, you know, we want to make sure that we're fair to our staff,
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as well as being fair to the people that support us. So we appreciate you mentioning that.
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Yeah, I think the, it's kind of optics as well. I mean, our loyal customers,
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which we're incredibly thankful for.
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Their loyalty is that they see these features coming out day in,
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day out, new features, the platform's always developing.
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And also is secure.
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We invest a lot of money in security and data jurisdiction and all of the penetration
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testing and security aspects of Rehab Guru. So we invest heavily in that.
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You know not only is it one of the things that keeps me awake at
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night is that you know you know to for a
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platform to be secure but we invest a lot
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of money in that and i think that i would always
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be you know more than happy to hand over my money to a company that are really
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progressive and they're investing i wouldn't want to starve that company and
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them to be running on a shoestring and not to be developing and not to be investing
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in security and infrastructure so i guess that's with the kind of balance that we're playing.
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But yeah, there's lots more exciting stuff to come. So continuing to invest.
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And people have noticed it. I think that's the great thing about our industry
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is it's made up by a lot of small people, small individuals,
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small companies that all want to support each other.
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So this integration that we've just created in a partnership with the Better
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Clinician Project with Adam and Ben came about because they contacted us and
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said, hey, do you fancy doing something?
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They recognized us as people that they could trust that had similar values to them.
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And actually, when you now sign up to Rehab Guru, you get BCP for free and vice versa.
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And they cost almost the same thing. So not only have we only ever increased
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our prices once, we're almost getting two for the price of one.
19:49
And then there's PhysiQuit. You mentioned Andy Thomas.
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I know one of his big things at the moment is solving HR problems for clinic owners.
19:59
We've all worked in private clinics, and we've all got to the point where we
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sort of burn out after a few years.
20:06
Well, what is it that you as a clinic owner are doing to support your clinicians
20:10
with good CPD, making sure that they're not there until nine at night writing
20:15
their notes, that they've got time off, all that kind of stuff is really important.
20:19
But for STA members, I know a lot of them are sole practitioners,
20:23
but these problems are ubiquitous across the board for them as well.
20:28
So it might be that actually they're
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suffering with clinical isolation like clinical isolation
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is a real thing you can become lonely and
20:38
isolated you're treating people all day long but
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you work on your own and if you're a team kind of player
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which i think most clinicians are it's quite
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difficult to be on your own and you know we're really
20:50
looking forward to therapy expo and you're telling us offline about the
20:53
sta's conferences regional conferences and
20:56
they sound like they're a real success but at
20:59
the same time if someone hasn't you
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know got the resources to go to five six
21:05
conferences a year being able to provide them with that really good cpd and
21:10
you know an integration with phys equip or whoever it happens to be it's just
21:14
making people's life easier so that when they finish work they've still got
21:18
energy for the family they've still got energy to go to the gym, go and play sport.
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To read, to do something rather than finishing work, collapsing in a heap,
21:28
and then waking up tomorrow and doing the same thing. For me,
21:31
that's really important.
21:33
Great points. I was just going to check something here for listeners,
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because I know I can hear almost pens dropping in the background.
21:39
So you said if somebody joins up with Rehab Guru, then they gain the Better
21:43
Clinician Project, which has also got a great rep amongst our members,
21:46
I'm sure many other listeners.
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They get each for free, and it doesn't matter if they join BCP,
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then they get you guys for free, and they join you guys to get BCP for free.
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And it's only for exercise prescription, so you don't have to
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subscribe to every Rehab Guru product
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in order to qualify for free cpd with
22:05
the bcp and on the on the other way around just
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because the pricing is the same if you are a
22:11
bcp member you get our exercise prescription for free if you wanted to pay on
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top of that for our notes our bookings all the other stuff then you can do but
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it's not necessary and since we do have integrations with the likes of clinico
22:27
and Nucle and so on and so forth.
22:30
If you're already in bed with one of those and at the moment you don't want
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to leave, you could just get free Rehab Guru and then integrate Rehab Guru with your existing EHR.
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Because we all know with busy clinicians, you can't eat an elephant in one sitting.
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Trying to change your exercise prescription platform and your notes and your
22:50
bookings all in one is too difficult.
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So our pricing, which started off over lockdown, And as Simon said,
22:56
we sort of added these bits on bit by bit, allows you to subscribe to one,
23:01
two, three, four products.
23:03
You don't have to pay for it all. So, yeah, it's quite interesting.
23:07
That's, that's, that's big. I mean, that's a real generous offer.
23:11
And like you say, it's a nice chance for people to just use the exercise prescription
23:14
and then get a taste for you guys and see when they do call,
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how quickly the phone gets picked up and then, you know, get some confidence
23:21
and then maybe start moving. I like that.
23:22
Do I like the expression you can't eat an elephant in one sitting?
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I'm not sure. I'm still working that out, but it's a nice analogy,
23:27
which I'm sure a lot of listeners will resonate with.
23:30
That's really great. That's a really interesting partnership you guys have got there.
23:34
On the, on the subject of picking up phones, You mentioned your team's expanded.
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This is something which I know through kind of looking through forms and things
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really aggravates members when they do need somebody and things do go wrong
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or people think stuff has go wrong.
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How easy is it to be at the end of a phone if someone does need some help or
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the end of a ticket or something?
23:51
Because some places are just notoriously slow and that can be really tricky for a busy clinician.
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You guys managed to shine in that department?
23:58
Yeah. And I think that that is being one of the biggest areas of investment
24:03
in the team is to make sure that because what's happened is Dave and I have
24:09
become more and more business owners as opposed to being kind of platform builders.
24:14
We've had to employ people to,
24:18
offer that same level of service that we did you know we would
24:21
pick up a ticket and we we had the
24:24
first response times of of like less than
24:26
less than 20 minutes and then ticket completion
24:29
within an hour and that's not to
24:32
say that every every ticket is resolved now it might be that we're waiting
24:35
on the you know the user to change their
24:38
payment details or whatever it might be you know but we
24:41
still really pride ourselves on that because i
24:44
think that any technology company it is
24:47
about customer success so we don't call them customer
24:50
support this is our customer success team because we
24:53
need to make people get to that aha moment or
24:56
they need they need unblocking with whatever they're
24:59
struggling with really really quickly so we we have implemented some artificial
25:05
intelligence into that which sometimes is like you know can lead to people sucking
25:09
their teeth and saying oh you've just outsourced your support to ai but actually
25:13
that has been born from a whole bunch of testing where we have invested a lot
25:17
of time into support documentation,
25:19
where you can go through and read an article on how to do something step by step.
25:26
And then that is the raw ingredients that the AI chatbot, which we've got called
25:31
Finn, can use in order to respond.
25:34
And I look at some of the messages that Finn puts together and he's answering
25:38
things in seconds that would take me sort of 15 minutes to type out and does
25:44
it better than me because they're doing it, you know, pulling from all different sources.
25:49
And I've been really blown away by how great the responses can be.
25:53
But there is always a human manning our support during support hours to be able
25:58
to pick up where, you know, where Finn can't answer something or somebody says,
26:01
just, I want to talk to a human.
26:03
Then yeah, you get through to support. So massively important for us.
26:08
It's something that we pride ourselves in is customer support.
26:12
I think that will really please a lot of listeners because sadly,
26:16
a lot of listeners, and I know I'm speaking for you, but do spend too much of
26:20
the time on the end of their tether and kind of like trying to kind of bang the head between a wall.
26:27
And it's like, and if on top of that, something goes a little bit wrong,
26:29
it doesn't take much just to go, why don't they get back to me?
26:32
And like, even like a day can seem like two days and so on.
26:35
So it's really important these days. And it's not always easy to provide,
26:37
but if you guys manage to do that with that sort of turnaround,
26:39
then that's, that's fantastic. Yeah.
26:41
So what we also do is we put some of our engineers into the ticketing system
26:46
to respond to some tickets as well.
26:49
And when they see something that is coming through, they're just like, oh, I can fix this.
26:54
You know, they just dive in and they'll make an improvement to the platform.
26:57
So it's a pretty multifaceted team, but it's also quite a kind of multi-role
27:03
organization where people jump in and they go, right, I can absolutely improve that.
27:07
And then we've got other people that are embedded within the engineering system,
27:10
raising tickets and putting in sort of to-do items in the engineering workflow.
27:16
So that's worked really well for us to have people just fully embedded.
27:21
It's not a case of, oh, I need to raise a ticket with the engineering team.
27:25
And then when they get to it, they will do that. And then it will go to third line support.
27:30
None of that is kind of pretty, you know, a pretty flat organization.
27:33
They'll just pull an engineer in.
27:35
Can you solve this? And then they'll talk to the customer. So yeah, it works pretty well.
27:39
All sounds really good. Sounds really encouraging. You mentioned AI then,
27:42
and that's obviously very topical at the moment.
27:44
And also there was a shout out for you guys on the Unbound project with Andy
27:48
Hosgood and Andrew McCauley and Andy Thomas, who are guests next week.
27:51
For those of you aren't aware the unbound project is a
27:54
community where really the whole message is collaboration over competition
27:57
very similar to the sta conference and hands-on hub conference
28:00
recently in exmouth but it's all about rather than
28:03
keeping your problems to yourself and worrying about competition down the
28:06
road finding out you probably got the same problems or one
28:09
of you might have a solution straight away so the unbound product
28:12
is really kind of taking this in the form
28:15
of a community and encouraging you to come along and share those problems and
28:18
collaborate and and and and reap the benefits together and they do do free tasters
28:22
um i was that one last night so basically yeah just go to the unbound hyphen
28:27
project.com and look out for those um it's a place of non-judgment it's safe
28:32
and it's really laid out well by the three guys
28:34
particularly andrew mccauley who kind of heads it and yeah if you go to their
28:38
website look out for some of them you can sit back and just listen to what's
28:40
going on it's all trust tree it's all what happens in their stays there but
28:44
you will see some people really unleashing quite personal or honest stuff about their business.
28:49
And more than not, it will be you thinking, oh my God, that's the same for me. And here's the answer.
28:54
So we were talking about AI and your names came up about the recent developments
28:57
that you're producing with note-taking, I think, was what we were talking about.
29:00
So is that to be released soon or has it already been released or what's the
29:04
score? Yeah, so that's...
29:06
That's in kind of closed beta testing. So a number of our users,
29:12
kind of like the champion users, are using that and giving us feedback.
29:16
We're really targeting Therapy Expo for release of that.
29:20
So people that sign up or kind of take that add on around about then,
29:24
they'll be able to use it.
29:26
But I think what we found early on with exercise prescription was this idea
29:32
of data being available, whether that would be wellness, data,
29:36
or people performing their program.
29:39
These metrics allowed people to make data-led clinical decisions.
29:42
And the same is true for AI, that you've got this lake of data that you can
29:48
go fishing in, in order to make it perform really, really great things.
29:54
So that might be taking an initial observation, an initial kind of assessment from a patient.
30:00
And within that, you've probably identified some areas for strengthening,
30:06
some areas for increased flexibility and so on.
30:09
So you can take that information and auto-generate exercise programs.
30:13
And it might be that we don't want clinicians to be removing their brains and
30:17
letting AI do everything.
30:19
But within a busy clinic, if you are able to get that leg up using AI...
30:26
For, and I'll read off all the things that you can use AI for within Rehab Guru,
30:31
that could be creating exercises where you can draft the exercise prescription
30:34
really, really quickly.
30:36
It could be for progressing or regressing an exercise program.
30:39
It could be suggesting an exercise program based upon the clinical presentation from the patient.
30:46
And it can also be for transcribing notes.
30:49
So a conversation between the patients,
30:53
and then that can be written into your initial assessment form
30:56
and essentially any form that you create we've got a form builder so you can
31:01
build the exact treatment note templates that you want we we populate that so
31:06
whatever template you dream up we will take the the audio transcribe it and
31:11
then populate that using clinical language.
31:14
From that you can then do things such as write referral letters and use that
31:19
in in correspondence So a correspondence feature will also be released in the next week or two,
31:24
which is letter writing for all intents and purposes to be able to create a
31:29
letter headed kind of paper and so on.
31:32
You could create that referral letter from the treatment notes.
31:36
And that's the direct and travel is that AI is this, I mean,
31:41
the word copilot gets used a lot, but it is this kind of copilot that's woven
31:46
into the fabric of Rehab Guru.
31:48
So when you want to do something, it is a kind of a button click away as opposed
31:52
to having to do something laboriously and it taking time.
31:56
Now, when we start to look at bigger data, such as an integration with strength
32:03
by numbers, where you're gathering objective measures using strength dynamometers
32:08
or force plays and things like that,
32:10
then you could take all of that from an initial assessment session and say, give me a, you know.
32:18
A normal language summary of what we've experienced in the test.
32:22
And it will just generate it, pass that to the patient, generate reports,
32:26
identify what areas need to be strengthened or rebalanced, create an exercise
32:30
program for that from that.
32:32
So data is the fuel. And then, you know, the outputs are facilitated by the
32:37
AI tooling. So really exciting.
32:40
And yeah, looking forward to seeing what the future brings there.
32:44
I think that's really important what you said in there about create me
32:47
a simple to understand because for people who aren't people who
32:50
fear kind of ai it's natural
32:53
i think there's normally especially all the media and that but man
32:56
when you get into it the stuff it does for you and
32:59
how much it serves you you can you can
33:02
ask the clearer your prompts the more it can
33:05
do for you in any style and whether it's complex or you or
33:08
even when it produces you can say can you make this a little bit simpler to understand boom
33:10
all out there so it really is quite exciting but for listeners who are still
33:15
in that kind of and i understand who are still kind of fearing it but it's just
33:19
gently get into it and and you will be quite amazed and and again we talked
33:24
about avoiding burnout the time it can save you is considerable isn't it.
33:29
Yeah, a big one. And I, uh, I remember someone, you know, therapy expo last
33:35
year and they'd been using the AI prototype for, for a long while.
33:41
And they were just like, you're saving me two hours a day. And I was like, yeah, that's great.
33:48
And then she said, but do you realize what that actually means for me?
33:52
That means that I can get home and I can see my kids before they're put to bed.
33:56
And I was like, holy smokes, that's incredible.
33:59
You know, it really kind of hit me. I was like, yeah, that's why I'm kind of
34:03
sat smashing the keyboard until the small hours to get those types of feelings.
34:08
Because that's definitely what drives me.
34:10
But yeah, it's not just, it's capacity generating. So you're not as knackered at the end of the day.
34:16
You know, if you can get those small tasks done for you, you're just in so much
34:21
better health come the end of the day.
34:22
I think that that's uh what ai can give is that
34:25
leg up i think there's naturally a lot
34:28
of ambivalence with it and people are kind of as soon as they
34:31
think there's a good thing they hear they're like oh i'm bored about this and
34:33
one of the but what abouts i hear quite a lot that generates the fear is kind
34:37
of data protection and where does this data go and what what can you say that
34:41
maybe will relax people with regards to that of this information being stored
34:46
somewhere by them Sure, yeah.
34:49
I mean, one thing that hopefully people can gather some confidence in is that
34:54
me and Dave are both from that military background.
34:57
And when I left the military, I joined a company where I was still a defense
35:02
contract company, and I was working in AI there.
35:06
And obviously, the data protection around.
35:10
Government information, whether that's official sensitive, secret or above,
35:14
is really, really stringent.
35:16
So a lot of that learning around secure by design and really stringent data
35:21
protection is the, you know, the same knowledge and experience that I pour into Rehab Guru.
35:28
So one of the things here is, you know, where is my data going?
35:33
And at the moment, we have all of our data in the UK.
35:37
So that's great for uk you know
35:40
people are probably predominantly your listeners are in the
35:42
uk but we do have a you know huge number of
35:45
users internationally but uk has been our
35:48
first kind of jurisdiction that we're looking after
35:51
so that is where all the ai data
35:54
is is processed in the uk at the moment and it
35:57
does not stray any further from that and also
36:00
none of that data is used to train any of the
36:02
models so the information leakage
36:06
and the harvesting of information around the
36:09
the web for open ai and a
36:11
lot of these other giants is a really kind of taboo subject and that is something
36:17
that we you know guard against and you have the guarantees from amazon web services
36:22
and microsoft and the azure platform that none of your data will be used for any training purposes.
36:30
So that end-to-end processing is fully mapped out. Where's the data going?
36:35
How is it stored? Is it encrypted at rest?
36:37
So yeah, that is the kind of due diligence that we have to do on people's healthcare
36:42
data. It's a pretty serious topic.
36:45
That's great. Yeah, that is something in people's minds. And I guess if they
36:49
do have worries and fears and they just pick up the phone, raise a ticket,
36:52
and then there'll be kind of information and someone who can relax them and
36:56
let them know about this.
36:58
David, you've got a clinic as well. Have you just started a clinic?
37:01
Have you got a private clinic?
37:02
Yeah, so I've been starting it for a while, but it's really become the passion
37:08
project where when we spoke to you last time, we just transitioned where Rehab
37:13
Guru had been my passion project, our passion project,
37:16
and it had then become sort of full-time.
37:19
I've now flipped that on its head, so, you know.
37:23
Rehab Guru is still my main job, but I'm trying to build the clinic more and
37:28
more. So the website is built.
37:31
I'm doing it with my wife. My wife is a nurse. She's trained in palliative care,
37:35
which involves a lot of complementary therapies,
37:39
whether that someone is given a diagnosis and they've got two years or they're
37:44
in their last few days for which Western medicine just doesn't have an answer.
37:49
And whether it's emotional distress that you can support someone with or improving
37:55
their quality of life and their health is something that we're both really passionate about.
38:00
And Simon and I, when we get together, end up talking about biohacking.
38:04
And whilst there is no word of cure that is ever allowed to be used in medicine,
38:10
we know that when we reduce people's
38:14
risk factors for diabetes for
38:17
cancer for heart disease it's amazing the
38:20
number of stories that people can accumulate of people that patients that have
38:26
been diagnosed with something and then they've had a complete change around
38:31
in prognosis we medical professionals put our hands up in the air and go i don't
38:36
really know how that happens and Obviously, those are fewer and far between.
38:40
Most people that receive a palliative diagnosis, unfortunately.
38:46
None of us are going to get out of this alive, but you do get some really sad stories.
38:51
And it's most difficult for my wife when it's someone of our age.
38:56
It's almost easier, and it's almost easy to reconcile it as,
39:01
oh, well, they've had a good innings, when in actual fact it really brings it
39:05
home when it's someone of your age.
39:07
And being that Simon and me are so keen on biohacking and health,
39:11
it's quite natural for me to pour that into my physiotherapy.
39:16
And even my physiotherapy has changed, you know, to emotional coaching.
39:21
A bit like you do coaching.
39:22
We do coaching and there's craniosacral therapy and I won't get into the real,
39:28
woo-woo stuff but you know diet
39:30
is really really important to us and people are keen to learn on it people are
39:35
keen to do it the people that come to us tend to be people that are a bit more
39:39
open-minded or maybe they've they've had to be open-minded because they've tried
39:43
all the other stuff and it's just not working and so yeah i'm really really
39:47
excited about it but it is a passion project so.
39:51
Maybe in two years when i speak to you i'll tell you i'll call you before then
39:55
promise It won't be another two years.
39:57
And whatnot. Dead. He always has to have a side hustle, Dave.
40:02
That's good. You know it makes you tick. But I'm wondering, it's exciting for listeners who...
40:06
Thinking of you setting up a clinic obviously you
40:10
probably get mates rates for rehab guru but what what can you you
40:13
hope anyway but what out of rehab guru immediately
40:16
comes to mind that will make your clinic run more smoothly like
40:19
will you be would you be using ai for note-taking and stuff and
40:22
what other things would you put into place straight away without even thinking
40:25
about because it would just make your life easier question so a booking link
40:29
is the biggest thing you know getting my booking link sorted sharing that embedding
40:34
it in the website sending it out to other people that I know and just getting
40:38
people booking in at times that are convenient for them.
40:42
Making sure that the CRM style features are there to onboard and support those
40:48
patients even when they're not with me.
40:51
And that could be they receive a confirmation email, which is now supported
40:55
by a WhatsApp message so that they're definitely going to turn up.
40:59
And if there's any intake forms that I want them to do, they're embedded within the emails.
41:05
When they leave with an exercise program, I can make sure that not only is there
41:12
a sort of a safety net email that goes to them after a few weeks saying, hope you're doing well,
41:18
would you like to rebook here, do you want to fill out this form?
41:21
When I send an exercise program, I can ask, you know,
41:24
how are you sleeping how much pain did you find with
41:27
this exercise and what it allows me to do and your
41:30
your members might be able to imagine this logging in every day and just clicking
41:36
two buttons that tell you how many patients are in four out of ten or more pain
41:43
that I've got a sleep quality that's eight out of ten or less you can create these sort of.
41:49
Scenarios of if someone was in pain
41:52
today and i needed to see them what
41:55
would that look like and you can get these alerts that
41:58
rehab guru will throw up to you saying this person needs
42:01
seeing that person needs seeing and and what it
42:04
provides from both the patient and the
42:07
clinician perspective is that it provides that
42:10
red glove service for the red carpet
42:13
and white glove service for your okay so that
42:16
it could be red gloves i was gonna go with
42:19
that yeah i just stood but i'm glad you corrected it yeah we're
42:24
off to a good party um if make
42:27
sure that the patients get support when they
42:29
actually need it but they don't just wait and
42:32
go to their gp and wait three weeks they don't wait for
42:35
their next appointment with you with which is in a week's time they get a
42:38
call from you on that day saying i see
42:41
you've reported a bit too much pain here and it
42:43
might be that you just change one exercise in the program or maybe
42:47
they come in because they twisted their ankle again and
42:50
actually you can support them with care on that day for
42:53
the clinician you're because you're seeing the person
42:56
at the point they need care you get much better results the patients don't become
43:01
chronic and we are here to make money if we want to support more people we need
43:07
to grow So if I have a gap in my diary tomorrow and I can fill it with someone
43:12
who's been alerted to me by Rehab Guru.
43:16
Then it really allows me to make sure I'm filling up my diary,
43:21
I'm growing as a business, I'm reinvesting that money so I can come to the next
43:26
STA conference and I can go on this, that and the other and I can just provide
43:32
a much, much better service.
43:33
So for me, it's the booking link with all of the CRM activity that goes with it.
43:39
And yeah, of course, the notes and the AI is great.
43:43
I think you hit upon something there, Dave, which was the...
43:48
Adherence aspect of exercises is that when you, when you kind of reach out to
43:55
that patient and say, I noticed this, or, you know, they are absolutely like putty in your hands.
44:00
They will run through walls for you after that, because they're just like,
44:03
this is, this is incredible.
44:05
You know, like it's almost like leadership type thing where like,
44:08
this is such an outstanding service.
44:10
And then they adhere to the exercise
44:13
program because they've got nice things to use and
44:16
then the results speak for themselves so it's just kind of self-fulfilling yeah
44:20
i think the other thing which we don't use regularly but
44:23
it's sort of something we were discussing about offline
44:27
before we started was the ability
44:30
for me to have the safety net of scanning but
44:34
if i see a person so i've had a patient this morning and
44:37
they came in saying i've got plantar fascia pain well actually
44:40
they had numbness in their foot their l5 and s1 reflex was not very absolute
44:46
not very present they had far less strength than they should have done in those
44:51
root nerves and i thought you know what if i was still working in the military
44:55
i would just have this stand today.
44:58
And then with the picture of being in your own private clinic with a bit of
45:02
clinical isolation, without a doctor beside you that can just fill out the form
45:07
and say, there you go, good spot, let's get this scanned. Where do you go?
45:12
Because for me, the process, which takes up a huge amount of my time and limits
45:18
the positive outcome, is that I have to write a letter to the GP.
45:23
I have to print that off for the patient. So that's my time.
45:26
Maybe it takes me 40 minutes to write a letter.
45:29
I'm not going to get that back. I don't get paid for that time.
45:32
The patient goes to the GP, which they have to wait three or four weeks for an appointment.
45:36
They might see a first contact practitioner who's a physio, but that is only like a triage.
45:42
It will be a full hour assessment they get with the physio.
45:45
But all the physio is doing, a first contact practitioner, is do you have a
45:49
red flag? Do you need surgery today?
45:51
Do you need A&E? Or can I just direct you to the local physio?
45:55
Of which you might wait six months for an appointment. And if it takes six months
46:01
plus a few appointments for the physio that's in wherever your local hospital
46:05
is to go, oh, yeah, you do probably have a meniscal tear.
46:10
We sort of need to send this to a TNO, to a trauma and orthopedic specialist. Well, it's a bit late.
46:17
It's sort of like six, nine months down the road. In actual fact,
46:20
the integration that RehabGuru has got with scan.com allows
46:25
me to send that person off for a
46:28
scan i did this for myself with my my
46:30
own achilles two years ago i got a
46:33
scan within five days the report came back in six
46:36
days and for the decision making whether
46:39
it's a sports massage therapist whether it's a sports
46:43
therapist a physio an osteopath the decision making
46:46
around do we keep doing rehab and treatment do
46:49
we send this person off to the gp do i
46:53
speak to one of my friends who is you know a sports
46:56
medicine doctor and get them to see them those kind of decisions are really
47:00
really important and unless you think someone's got a red flag and whether you're
47:05
a sports massage therapist a sports therapist or a physio you're all trained
47:09
to detect red flags so you all know that you're just going to package that person off to A&E.
47:15
But it's everything else where do you need to have surgery or do you just carry on with rehab?
47:22
Those are really important decisions that soak up all of your manpower,
47:28
a huge amount of your time, and they just stop you managing the patient properly.
47:32
So our stand-up com integration, although it's not something I would use every
47:36
day, that for me is absolute gold.
47:40
That's really interesting. And I think, I mean, a whole episode on that would
47:44
be fascinating because it is for people who haven't quite understood.
47:48
I mean, I'd love the comments. If you are using scan.com, then let me know if
47:52
you're a non-allied health professional.
47:53
But the idea is you don't have to be an allied health professional now to fill this out.
47:58
You just put it onto the website, it then goes to a special team and they consider it.
48:01
They might send questions to you, questions to the patient, and then it's all organized.
48:05
So you're missing out, like you say like david has said the delays
48:08
in between but it's a real interesting solution
48:12
to non-analyzed health professionals who traditionally will
48:15
struggle contacting a doctor even getting a doctor a gp
48:18
to listen to them because they have to narrow it down and they go you're not
48:21
physio oh and they'll just put you to the bottom of a pile so that's a really
48:24
big interesting thing which i wish we had longer to talk about with with people
48:28
but if you listen to podcasts and you are using scan.com particularly if you're
48:31
not an allied health professional then we'd love to know So go along to YouTube
48:35
is probably the best place and leave something in the comments there.
48:37
I always kind of say this, the thing that scares me about doing a weekly podcast
48:41
is we have a great topic, amazing guests like yourselves.
48:44
And then it's like next week, something else comes along. But the idea is the
48:48
reason we film these on YouTube is because YouTube's fantastic for comments
48:53
and the links with Google.
48:54
So leave a comment there. We will get back to you and it keeps the conversation going.
48:58
Even like a year after the podcast, we get some great comments and feedback. So use YouTube people.
49:04
Yeah, fascinating. And we had a comment here regarding AI from Stuart.
49:08
I'm going to say Sahan, but forgive me if that's not the pronunciation, Stuart.
49:11
But Stuart says, working in the therapy world these days means wearing a lot
49:15
of different hats. You're right in saying that therapists have developed a range of skills.
49:19
I'll admit I've been a bit skeptical about AI up to now, but I'll definitely
49:22
be taking a closer look at Rehab Guru to see what these new features can do in the future.
49:27
Yeah, good shout, Stuart. I think it's, I
49:31
understand and appreciate the fear and the
49:33
lack of trust that a lot of people have got often because of
49:37
social media and that but it's just anyone complaining about burnout and
49:40
not having time wow it can save you and it
49:43
can produce something which is not your
49:46
clients are not going to go oh this was written by a robot no no they're
49:49
going to think wow this person's contacting me like that so quickly to check
49:53
about this because I filled this out and it's a way of empathy is not just face-to-face
49:58
is it empathy is looking after somebody when you're not there and then receiving
50:01
a message and then thinking why they're considering me so it's it's fantastic it's very exciting yeah.
50:07
I think on that is, it is not kind of like binary.
50:11
It's not AI or nothing. It is, it's just like sprinkling in a little bit of
50:16
magic that can take away some of the time consuming tasks so that you can do
50:21
more of what you're really good at and what you love doing.
50:24
And generally that is probably being patient facing.
50:27
So if you can kind of compress the admin aspect of your role,
50:33
gives you more clinical time with a patient then you know
50:36
everyone's a winner and i think that people are a lot happier because
50:39
of that so yeah i think ai is definitely
50:42
something to just sprinkle in wherever you can and that's
50:45
probably yeah the way to do it rather than ai or nothing that's a good point
50:49
yeah yeah it's not black and white it's not polarized it's sprinkling it in
50:53
i love your analogies this evening i prefer that to you can't eat an elephant
50:56
in one sitting and red gloves i've read something out of dexter i'm like what's he doing um.
51:08
Benjamin crossley here's got a great question as well which will be a good clarification
51:12
thanks ben for asking this and can i quickly recap says ben the software uses
51:16
ai to record transcribe your subjective objective assessments and can reword
51:20
everything into written clinical worded soap notes,
51:23
Yes. There you go. Yeah, that's the joy of it.
51:28
And the idea is, it comes around this idea, then you can maintain,
51:32
talking of empathy, you can maintain the contact with the client or patient.
51:36
They're not wondering what you're writing down and scratching away.
51:39
You're not breaking that thread of their conversation maybe and then stopping,
51:42
you know, not unpeeling the next layer of the all-important subjective.
51:45
So you can really kind of give them the attention they need and deserve and
51:49
not be scribbling down and accuracy as well and time-saving and there's so many
51:53
benefits for it and as you mentioned earlier on it's not a case with rehab guru
51:59
anyway of this data being shared or sent to anyone else it's still sensible
52:04
not to include i mean what.
52:06
What data would you recommend is not mentioned,
52:10
If you've got AI recording, is there still things you should avoid just in case
52:14
or is it a case of it's all safe and don't worry?
52:16
I think in the case of our system where we, you know, we kind of guarantee that closed loop,
52:22
then you're fine to have your open and frank discussions with your patients
52:27
and include everything because the, you know, the initial recordings,
52:31
those will be deleted after a certain amount of time.
52:35
And then you've got the transcription and that
52:38
is exactly the same as a medical note it's treated
52:41
and encrypted in exactly the same way so yeah there's nothing off the table
52:45
in that respect i think if i was doing my you know kind of wider education of
52:51
everybody that is potentially using ai and jumping on chat gpt then that's a
52:56
different story you know your your data is immediately going to the US,
53:01
of which, you know, after that, who knows, you're not protected under the EU
53:06
aspects or, you know, even the UK GDPR aspects of privacy.
53:12
And there has been tales of information being used in legal cases for with people,
53:18
you know, asking chat GPT for legal advice and on how to, you know,
53:22
kind of circumvent a certain law or something like that.
53:25
And then it appears in evidence, you know, So I think that there's a heavy amount
53:31
of caution with a general service, and that includes everything from Gemini, from Google,
53:39
Anthropic, your clawed models, your perplexity at anything that you might be
53:43
using online, and also OpenAI and ChatGPT.
53:46
So people should do the due diligence and really just think,
53:50
right, where is my data going?
53:53
Who can I trust in this game? and if you start looking through T's and C's and
53:59
you're left guessing then probably that's a bit of a red flag.
54:05
So, yeah, you're looking for companies being kind of ultimately transparent
54:09
about what they do with the data, where they store it, where they process it,
54:12
and then you can get more comfortable with that.
54:14
That's really good to hear from you, Simon, because it shows that if you're
54:17
aware of the dangers of the other forms of AI, then it means that you really
54:21
are keeping your eye on what's happening, you know, in your company and Rehab
54:24
Guru. So it's good. It's a good warning.
54:27
Benjamin says, mentions, it's also what could be missed with the chat.
54:30
Yeah, I mean, if you're doing your active listening well, not only are you listening
54:34
to what the client's saying, you're listening to thinking of what your question
54:37
is going to be next or whether you're going to let them continue.
54:39
And it's hard work, active listening, you know, and it's difficult to remember
54:43
all of that and even write it all down.
54:46
So AI, again, just provides you with a perfect platform to really focus.
54:50
And then also the beauty of summaries and things. And you don't have to listen
54:53
to it all back again. You can say, create me a little summary and not more than
54:56
150 words of what the conversation was about. Bam, it's there.
54:59
You know, it's wonderful. or create me a PowerPoint slide or do anything you want.
55:02
Make me a picture of this. Give me an image representation of what.
55:04
It's just crazy when you get into it. It really is beautiful.
55:07
And it's something we should stop fearing. There's this idea that AI is going
55:11
to take over. But no, no, no, no.
55:13
We need to start working with AI. Otherwise, people who do work with AI are
55:18
going to start taking over your jobs.
55:19
It's not AI that's going to take over. It's going to be people who are using
55:22
it and you're not. That's the problem.
55:24
So get with it. It's no more different really than just looking something up
55:28
on the internet. It's just the next step onwards.
55:32
Yeah, I think there's a big thing that I do with the company that I work with is that,
55:38
They just call it AI literacy of people being aware.
55:42
So listen to things like the, you know, Times Tech podcast and you do a little
55:47
bit of learning about it.
55:48
So then you start to understand, okay, so it's not magic.
55:51
There's nothing artificial about it. It's just statistics.
55:53
And then once you can get through that a little bit of, you know,
55:56
maybe read a book on it because that will start to dispel some of the myths and fear around it.
56:01
And the more you understand, the more you'll then be able to benefit from it.
56:05
So I think that's one thing that I would add in is just try and raise your AI
56:08
literacy and then you'll become even better at using it.
56:12
It's a great point. Yeah, just watch out for misinformation.
56:15
Get some good information.
56:18
858, that flew by. I must say, actually, using AI, just a little anecdote,
56:22
a little story here. My son is like 10 years old.
56:25
He's getting into music, and he's a band at school. And he's like,
56:28
I need a poster for school, Dad.
56:29
We want to call ourselves the cookie crew or something.
56:33
And he says, I want to make it. He started trying to draw this poster of three
56:36
cookies, one playing the keyboard, one playing the, one beatboxing,
56:39
and one playing the guitar. and I was watching him draw this, bless him.
56:43
I said, do you want to make you a little poster of that? He's like,
56:45
can you do that? I said, yeah, yeah.
56:47
So into Canva, into the AI, just put this ridiculous prompt in and give me three
56:52
cookies, one playing the guitar, one on keyboard, one on beatboxing,
56:55
make the guitarist have big arms, make them look teenager and a little bit streetish.
57:00
And then create that and make it into a poster where we can advertise the next
57:03
time they're playing together.
57:05
And my 10-year-old was like watching going, wow, I've heard about this.
57:08
This is Canva, isn't it? This is amazing.
57:09
And within like 30 seconds, this poster just appeared which
57:12
was just like beautiful it was like and it's just a
57:15
celebration of where we are technology so obviously i
57:18
mean that's for parents but and stuff but you can do the same thing
57:21
now when you're creating stuff for your own advertising and
57:24
marketing it's it's another world that is the pro version of
57:27
canva i must admit but yeah it's a great world out there really
57:30
cool and we who got rehab we who
57:33
guru no rehab guru have are nailing it as part of their wonderful platform and
57:38
that so something to get very excited about right yeah we're there time wise
57:43
gary benson founder of the sta says thank you very much gents look forward to
57:47
catching up at therapy expo indeed you guys are going to be at therapy expo,
57:52
Did you find out the stand? Was it TE?
57:56
TB31. TB31. Fantastic. So if you are going up to Therapy Expo, then TB31.
58:02
And I think we're at TE7 or TE8 and the ST School are just next to us.
58:07
So don't worry. Don't get any of this FOMO stuff. If you can't make it,
58:11
that's fair enough. Don't worry. Just listen to the podcast.
58:13
And I'm sure we'll do lots of catch-ups and we'll talk about what's happening.
58:16
But if you are going there, yeah, make sure you check out the
58:19
Rehab Guru stand with David and simon uh some wonderful
58:22
conversations to go on there what did you mention that people who
58:25
do sign up with you on the day there you mentioned
58:28
that there's some discounts and stuff and things they can benefit from
58:31
did we that's news to me i thought you mentioned something or will they get
58:37
the ai early or something or was there something i mentioned we're going to
58:41
have the ai product live by them because it's currently in beef that's it so
58:48
okay it's just a question of giving you can all smack off to bat.
58:51
Yeah, and we're offering things such as, you know,
58:56
like a VIP onboarding where you get free migration of all your data from your
59:00
existing platform, you know, an hour with me or Dave or one of our customer
59:04
success team just to assist you on your way. So there's a lot to be...
59:10
Benefited from from signing up at the therapy expert yeah those
59:13
are the things that we're adding in yeah there's no blanket discount
59:16
that we've announced just yet we'll make
59:19
sure that it goes into the show notes but yeah it'd be great to be
59:22
able to test out that ai just just talk to you guys it's the whole thing
59:25
is it just face to face and networking and talking to other people and
59:28
yeah we're looking forward to it very exciting so thank
59:30
you so much david barris i'm and taylor appreciate the time
59:33
it sounds like a really exciting time and for
59:36
you guys and anyone joining up with the rehab guru so looking
59:39
forward to catching up with you at therapy expo what
59:44
do we got next week just to let you people know thank you everyone
59:47
who joined us live as well thanks for the questions uh we
59:49
hope that people from basrat who are listening to this have found it interesting
59:54
and if you have got further questions or you need to report back to ollie or
59:57
somebody then yeah use youtube if you can please let the conversation keep going
1:00:01
next week on tuesday november the 18th eight o'clock as i said earlier my guests
1:00:06
are going to be the founders of the Unbound Project, Andy Hosgood,
1:00:08
Andrew McCauley, and Andy Thomas.
1:00:10
They're going to be talking to me. It's been nine months since they were last
1:00:13
on the show. They were with me on January 25.
1:00:16
And they're going to be talking about what's changed in the Unbound Project,
1:00:19
which just to remind you is a fantastic community, all about collaboration over competition.
1:00:23
And like I say, they do offer free online taster sessions, which I recommend
1:00:27
if you're a healthcare business owner, and whether it's one of you or whether
1:00:31
you're a manager of staff, just go along, go to,
1:00:35
unbound-project.com and look for the next free taster session you can just sit
1:00:38
back and listen it's it's a beautiful atmosphere it's everything it should be
1:00:41
about with with collaboration a safe place for you to share your problems and
1:00:45
not think anyone's going to steal your ideas and really healthy i would just
1:00:48
do it to be a better human being okay i've sold it enough now,
1:00:51
but until then thank you once again david and simon,
1:00:55
And if you've enjoyed this episode, please subscribe to our YouTube channel.
1:00:58
That's all we ask so that the great word of our guests appears higher in Google.
1:01:04
It makes all the difference. If you can leave a rating or review,
1:01:06
it just chucks it up there.
1:01:07
So when someone does put in AI and healthcare, bam, Rehab Google will be there.
1:01:11
It's just the way it works.
1:01:12
So it'll take you a minute or something if you're on an iPhone,
1:01:15
maybe a few minutes if you're on Samsung and you'll probably have to do loads
1:01:19
of stuff, but it's still worth it rather than signing over to the dark side.
1:01:22
But yeah, we appreciate it. Do please do that. Until then, and take care of
1:01:26
each other and yourselves, and see you soon.