Leading a digital transformation that will never end - Interview with Duncan Macdonald of UPC Switzerland

Punk CX: Customer Experience Insights with Adrian Swinscoe · May 10, 2020 · 44m

Today’s interview is with Duncan Macdonald, Chief Information Officer (CIO) at UPC Switzerland, which is part of the Liberty Global group. Duncan joins me today to talk about leadership, what it takes to really empower people, his journey to where he is now and how he had to unlearn a lot of things in order to lead the way that he now does.

Thanks go to the folks at Pega who help set this interview up after I saw a video of Duncan talking about his work and leadership style that was featured as part of Pega’s Customer Engagement Summit (CES) online event on April 1st.

This interview follows…