Latest / The DEX Show: A Show for IT Change Makers
Experience at 35,000 Feet w/ Derek Whisenhunt (Southwest Airlines)
This week we bring you another special “live from the road” episode of the DEX Show – as we sat down with Southwest Airlines’ Derek Whisenhunt ahead of his amazing talk at Experience Everywhere in New York City!
If you’ve ever wondered what separates a best-in-class airline from the rest of the pack, this episode’s for you. Derek reveals how Southwest has built its reputation for stellar customer experience, as well as:
How old-fashioned business models can evolve rapidly in the era of digitization.
Why digital employee experience and customer experience are two sides of the same coin…
The skinny
The skinny isn't ready yet — notes appear once the transcript is processed.