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Who are the people that feel the least welcome when they engage with a business? – Interview with Gavin Neate of WelcoMe
Today’s interview is with Gavin Neate, CEO and Founder of Neatebox, the umbrella company for WelcoMe and Button. WelcoMe lets service teams know when a disabled person is about to arrive and provides them with the very best general and personal information as to how to interact. Gavin joins me today talk about disability, disability and customer service/experience, inclusive CX, how WelcoMe is helping and what customer service and experience leaders should be thinking about.
This interview follows on from my recent interview – The lost child of customer experience (CX) is taking action –…
The skinny
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