Culture as a Competitive Advantage with Richard Fain

What's Next! with Tiffani Bova · Nov 20, 2025 · 31m

Welcome to the What's Next! Podcast with Tiffani Bova.

I'm excited to welcome Richard Fain to the show this week. He served as Royal Caribbean Group CEO for over three decades, leading its transformation from a small Norwegian company with three ships that held just over 700 passengers each into one of the world's largest and most profitable cruise lines with over 60 ships, including Icon of the Seas, the world's largest that carries 7,600 passengers and costs $2 billion to build. He is here to talk about his amazing book, Delivering the Wow: Culture as Catalyst for Lasting Success.

THIS…