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Dollar General's AI Leadership Move | Fast Five Shorts · Omni Talk Retail

• 0:00
  Dollar
• 0:00
  General
• 0:01
  has
• 0:01
  named
• 0:01
  Travis
• 0:02
  Nixon
• 0:02
  as
• 0:03
  its
• 0:03
  senior
• 0:03
  Vice
• 0:04
  president
• 0:04
  of
• 0:04
  Artificial
• 0:05
  Intelligence
• 0:05
  optimization.
• 0:06
  According
• 0:06
  to
• 0:07
  Retail
• 0:07
  Dive,
• 0:07
  Nixon
• 0:08
  is
• 0:08
  tasked
• 0:08
  with
• 0:08
  leading
• 0:09
  Dollar
• 0:09
  General's
• 0:10
  quote,
• 0:10
  business
• 0:11
  process
• 0:12
  management
• 0:12
  initiatives,
• 0:13
  end
• 0:13
  quote,
• 0:14
  by
• 0:14
  using
• 0:14
  AI
• 0:15
  to
• 0:15
  promote
• 0:15
  optimization
• 0:16
  across
• 0:16
  areas
• 0:17
  such
• 0:17
  as
• 0:17
  supply
• 0:18
  chain,
• 0:18
  store
• 0:18
  operations
• 0:19
  and
• 0:19
  merchandising.
• 0:20
  Nixon
• 0:21
  most
• 0:21
  recently
• 0:21
  served
• 0:21
  as
• 0:22
  the
• 0:22
  head
• 0:22
  of
• 0:22
  AI
• 0:22
  for
• 0:23
  Dropbox's
• 0:23
  security
• 0:24
  division
• 0:24
  and
• 0:24
  previously
• 0:25
  held
• 0:25
  other
• 0:25
  leadership
• 0:26
  roles
• 0:26
  at
• 0:26
  Meta
• 0:27
  and
• 0:27
  Microsoft
• 0:27
  and
• 0:28
  Waqas.
• 0:29
  How
• 0:29
  long
• 0:30
  before
• 0:30
  every
• 0:31
  retailer
• 0:32
  has
• 0:32
  a
• 0:32
  chief
• 0:33
  AI
• 0:33
  officer?
• 0:36
  So
• 0:36
  before
• 0:36
  I
• 0:37
  answer
• 0:37
  this
• 0:37
  AI
• 0:37
  question,
• 0:38
  I'd
• 0:39
  like
• 0:39
  to
• 0:39
  remind
• 0:40
  all
• 0:40
  of
• 0:40
  us
• 0:40
  about
• 0:41
  another
• 0:42
  trend.
• 0:42
  A
• 0:42
  few
• 0:42
  years
• 0:42
  ago
• 0:43
  it
• 0:43
  was
• 0:43
  called
• 0:43
  the
• 0:43
  Chief
• 0:44
  Digital
• 0:44
  Officer
• 0:45
  and
• 0:46
  a
• 0:46
  whole
• 0:46
  bunch
• 0:47
  of
• 0:47
  companies
• 0:47
  went
• 0:48
  out
• 0:48
  and
• 0:48
  there's
• 0:48
  some
• 0:48
  statistics
• 0:49
  about
• 0:49
  more
• 0:49
  than
• 0:49
  half
• 0:50
  the
• 0:50
  companies
• 0:50
  at
• 0:51
  one
• 0:51
  point
• 0:52
  had
• 0:52
  a
• 0:52
  Chief
• 0:52
  Digital
• 0:53
  officer.
• 0:55
  And
• 0:56
  now
• 0:56
  if
• 0:56
  you
• 0:56
  look
• 0:56
  back,
• 0:57
  you
• 0:57
  will
• 0:57
  discover
• 0:58
  that
• 0:58
  very
• 0:59
  few
• 0:59
  companies
• 0:59
  have
• 0:59
  those
• 1:00
  roles
• 1:00
  left.
• 1:00
  And
• 1:01
  usually
• 1:02
  if
• 1:02
  either
• 1:03
  those
• 1:03
  roles
• 1:03
  are
• 1:04
  tacked
• 1:04
  onto
• 1:04
  somebody's
• 1:05
  other
• 1:05
  responsibility.
• 1:06
  So
• 1:06
  you'll
• 1:06
  be,
• 1:07
  you
• 1:07
  know,
• 1:07
  you're
• 1:07
  the
• 1:07
  chief
• 1:08
  merchant
• 1:08
  plus
• 1:08
  the
• 1:09
  chief
• 1:09
  Digital
• 1:09
  officer,
• 1:10
  or
• 1:10
  you're
• 1:11
  a
• 1:11
  CIO
• 1:11
  and
• 1:12
  the
• 1:12
  chief.
• 1:13
  So
• 1:13
  there's,
• 1:13
  so
• 1:14
  it's
• 1:14
  because
• 1:15
  the
• 1:16
  problem
• 1:17
  with
• 1:17
  these
• 1:17
  standalone
• 1:18
  roles
• 1:18
  is
• 1:19
  that
• 1:19
  these
• 1:19
  individuals
• 1:20
  are
• 1:21
  dependent
• 1:22
  on
• 1:22
  other
• 1:22
  executives,
• 1:23
  other
• 1:24
  business
• 1:24
  partners
• 1:25
  to
• 1:25
  actually
• 1:25
  deliver,
• 1:26
  deliver
• 1:26
  on
• 1:26
  what
• 1:26
  they're
• 1:27
  promising.
• 1:28
  They
• 1:28
  don't
• 1:28
  own
• 1:28
  the
• 1:28
  infrastructure,
• 1:29
  they
• 1:29
  don't
• 1:30
  own
• 1:30
  the
• 1:30
  application,
• 1:30
  they
• 1:31
  don't
• 1:31
  own
• 1:31
  the
• 1:31
  store
• 1:31
  operations.
• 1:32
  So
• 1:33
  for
• 1:33
  each
• 1:33
  one
• 1:33
  of
• 1:34
  them
• 1:34
  to
• 1:35
  have
• 1:35
  an
• 1:35
  impact,
• 1:35
  they
• 1:36
  need
• 1:36
  to
• 1:36
  work
• 1:36
  with
• 1:36
  somebody
• 1:37
  else.
• 1:37
  And,
• 1:38
  and
• 1:38
  as
• 1:38
  they
• 1:38
  do
• 1:38
  that,
• 1:39
  they,
• 1:40
  they,
• 1:40
  they
• 1:40
  find
• 1:40
  that
• 1:41
  it's
• 1:41
  harder
• 1:41
  to
• 1:41
  do
• 1:41
  than,
• 1:42
  than
• 1:42
  before.
• 1:43
  There
• 1:43
  was
• 1:44
  a
• 1:44
  report
• 1:44
  that
• 1:44
  was
• 1:44
  published
• 1:45
  by,
• 1:46
  a
• 1:46
  few
• 1:47
  years
• 1:47
  ago,
• 1:47
  I,
• 1:47
  I
• 1:48
  want
• 1:48
  to
• 1:48
  say
• 1:48
  by
• 1:48
  a
• 1:48
  World
• 1:49
  Economic
• 1:49
  Forum,
• 1:50
  and
• 1:50
  they
• 1:51
  took
• 1:51
  the,
• 1:51
  the
• 1:52
  CDO
• 1:52
  title
• 1:53
  and
• 1:53
  they
• 1:53
  said,
• 1:53
  okay,
• 1:54
  you
• 1:54
  know,
• 1:55
  by
• 1:55
  the
• 1:55
  way,
• 1:55
  the,
• 1:56
  the
• 1:56
  lifespan
• 1:56
  of
• 1:56
  a
• 1:57
  CDO
• 1:57
  was
• 1:57
  less
• 1:57
  than
• 1:57
  two
• 1:58
  years
• 1:58
  eventually.
• 2:00
  So
• 2:00
  they
• 2:00
  call
• 2:00
  it.
• 2:01
  So
• 2:01
  they
• 2:02
  start
• 2:02
  with
• 2:02
  the
• 2:02
  chief
• 2:03
  dazzling
• 2:03
  officer,
• 2:04
  then
• 2:04
  this
• 2:04
  person
• 2:04
  becomes
• 2:05
  a
• 2:05
  chief
• 2:06
  disconnected
• 2:07
  officer,
• 2:07
  then
• 2:07
  this
• 2:07
  person
• 2:08
  becomes
• 2:08
  a
• 2:08
  chief
• 2:08
  depressed
• 2:09
  officer,
• 2:10
  and
• 2:10
  then
• 2:10
  they
• 2:10
  exit
• 2:11
  the
• 2:11
  company.
• 2:12
  So
• 2:12
  I
• 2:13
  don't,
• 2:13
  I
• 2:13
  don't
• 2:14
  want
• 2:14
  to
• 2:14
  say
• 2:14
  that
• 2:14
  AI
• 2:15
  will,
• 2:15
  will
• 2:15
  go
• 2:15
  through
• 2:15
  the
• 2:15
  same
• 2:16
  cycle,
• 2:16
  but
• 2:17
  I
• 2:17
  think
• 2:17
  we
• 2:17
  have
• 2:17
  to
• 2:17
  be
• 2:18
  careful
• 2:19
  because
• 2:19
  AI
• 2:20
  will
• 2:20
  become
• 2:20
  part
• 2:20
  of
• 2:20
  the
• 2:21
  business
• 2:21
  it
• 2:21
  is
• 2:21
  in.
• 2:22
  It
• 2:22
  has
• 2:22
  to
• 2:22
  be
• 2:23
  in
• 2:23
  the
• 2:23
  business.
• 2:24
  So
• 2:24
  everybody
• 2:25
  has
• 2:25
  to
• 2:25
  be
• 2:25
  aware
• 2:25
  of
• 2:25
  AI.
• 2:26
  Everybody
• 2:26
  has
• 2:27
  to
• 2:27
  be,
• 2:28
  you
• 2:29
  know,
• 2:30
  receptive
• 2:30
  to
• 2:30
  the
• 2:31
  technology
• 2:31
  ideas
• 2:32
  that
• 2:32
  are
• 2:32
  coming
• 2:32
  through
• 2:32
  it
• 2:32
  and
• 2:33
  sort
• 2:33
  of
• 2:33
  permeating
• 2:33
  the
• 2:34
  business.
• 2:34
  That's
• 2:35
  how
• 2:35
  this
• 2:35
  will
• 2:35
  last.
• 2:36
  I
• 2:36
  think
• 2:37
  we
• 2:37
  are
• 2:37
  going
• 2:37
  through
• 2:37
  a
• 2:38
  phase
• 2:38
  in
• 2:38
  which
• 2:38
  these
• 2:38
  roles
• 2:39
  will
• 2:39
  be
• 2:39
  effective.
• 2:40
  I
• 2:40
  think
• 2:40
  they'll
• 2:40
  raise
• 2:41
  awareness.
• 2:41
  I
• 2:41
  think
• 2:41
  they'll.
• 2:42
  And
• 2:42
  eventually
• 2:44
  These
• 2:44
  roles
• 2:44
  will
• 2:45
  get
• 2:45
  absorbed
• 2:45
  inside
• 2:46
  the
• 2:46
  organization.
• 2:47
  Your
• 2:47
  chief
• 2:47
  merchant
• 2:48
  has
• 2:48
  to
• 2:49
  know
• 2:49
  how
• 2:49
  to
• 2:49
  plan
• 2:50
  using
• 2:50
  AI.
• 2:51
  You
• 2:52
  know,
• 2:52
  the
• 2:53
  merchandising
• 2:53
  planning
• 2:54
  has
• 2:54
  to
• 2:54
  be
• 2:54
  enabled
• 2:55
  by
• 2:55
  AI
• 2:55
  and
• 2:56
  the
• 2:56
  merchant
• 2:57
  who
• 2:57
  is
• 2:57
  responsible
• 2:58
  for
• 2:58
  it
• 2:58
  will
• 2:58
  do
• 2:59
  it
• 2:59
  naturally.
• 3:00
  So
• 3:00
  the
• 3:01
  standalone
• 3:01
  drone
• 3:02
  exists
• 3:02
  until
• 3:03
  it
• 3:03
  becomes,
• 3:03
  quote
• 3:03
  unquote,
• 3:04
  a
• 3:04
  transformation
• 3:04
  job.
• 3:05
  And
• 3:05
  at
• 3:06
  some
• 3:06
  point
• 3:06
  it
• 3:06
  goes
• 3:06
  away.
• 3:07
  So
• 3:07
  that's
• 3:07
  my
• 3:07
  sense
• 3:08
  that
• 3:08
  I
• 3:08
  think
• 3:08
  it'll
• 3:09
  be
• 3:10
  fashionable
• 3:10
  and
• 3:11
  effective
• 3:11
  for
• 3:12
  a
• 3:12
  period
• 3:12
  of
• 3:12
  time,
• 3:12
  but
• 3:13
  I
• 3:13
  don't
• 3:13
  see
• 3:13
  this
• 3:14
  lasting
• 3:14
  for
• 3:14
  more
• 3:14
  than
• 3:15
  five
• 3:15
  years.
• 3:16
  Yeah,
• 3:16
  that's
• 3:16
  a
• 3:16
  really
• 3:17
  interesting
• 3:17
  point
• 3:17
  of
• 3:17
  view.
• 3:17
  Akash.
• 3:18
  Chris,
• 3:18
  how
• 3:19
  do
• 3:19
  you
• 3:19
  feel
• 3:19
  about
• 3:19
  this?
• 3:19
  I
• 3:20
  mean,
• 3:20
  do
• 3:20
  you
• 3:20
  think
• 3:21
  that
• 3:21
  then
• 3:22
  should
• 3:22
  companies
• 3:23
  be
• 3:23
  hiring
• 3:23
  this
• 3:24
  role?
• 3:24
  Should
• 3:24
  they
• 3:24
  be
• 3:25
  using
• 3:25
  consultants
• 3:26
  to
• 3:26
  come
• 3:26
  in
• 3:26
  and
• 3:26
  be
• 3:26
  the
• 3:27
  chief
• 3:27
  AI
• 3:28
  officer
• 3:28
  to
• 3:28
  kind
• 3:28
  of
• 3:28
  embed
• 3:29
  what
• 3:30
  that
• 3:30
  those
• 3:30
  practices,
• 3:31
  those
• 3:32
  AI
• 3:32
  practices
• 3:33
  across
• 3:33
  the
• 3:33
  organization
• 3:34
  like
• 3:34
  Wakash
• 3:35
  is
• 3:35
  talking
• 3:35
  about?
• 3:36
  Well,
• 3:37
  and
• 3:37
  this
• 3:37
  is
• 3:37
  why
• 3:38
  I
• 3:38
  love
• 3:38
  doing
• 3:38
  this
• 3:38
  show,
• 3:39
  because
• 3:40
  I
• 3:40
  never
• 3:40
  know
• 3:40
  when
• 3:41
  I'm
• 3:41
  going
• 3:41
  to
• 3:41
  learn
• 3:41
  something
• 3:41
  that
• 3:42
  I've
• 3:42
  never,
• 3:42
  ever
• 3:43
  thought
• 3:43
  about.
• 3:43
  And
• 3:43
  Wakash
• 3:44
  just
• 3:44
  totally
• 3:44
  nailed
• 3:45
  it
• 3:45
  for
• 3:45
  me
• 3:46
  because
• 3:46
  he's
• 3:46
  100%
• 3:47
  right.
• 3:48
  And
• 3:48
  so
• 3:48
  if
• 3:48
  I
• 3:48
  ever
• 3:48
  get
• 3:48
  asked
• 3:49
  this
• 3:49
  question
• 3:49
  again,
• 3:49
  I'm
• 3:49
  going
• 3:50
  to
• 3:50
  say
• 3:50
  what
• 3:50
  he
• 3:50
  said
• 3:51
  and
• 3:51
  what
• 3:51
  I
• 3:51
  think.
• 3:51
  And
• 3:52
  the
• 3:52
  reason
• 3:52
  I
• 3:52
  say
• 3:52
  that
• 3:52
  is
• 3:53
  I
• 3:53
  think
• 3:53
  Dollar
• 3:53
  General
• 3:54
  listening
• 3:54
  to
• 3:55
  Wakash,
• 3:55
  is
• 3:55
  taking
• 3:55
  the
• 3:55
  right
• 3:56
  approach.
• 3:56
  They're
• 3:56
  making
• 3:57
  him
• 3:57
  an
• 3:57
  svp.
• 3:58
  They're
• 3:58
  not
• 3:58
  giving
• 3:59
  him
• 3:59
  the
• 3:59
  chief
• 3:59
  officer
• 4:00
  title
• 4:00
  like
• 4:00
  we
• 4:01
  saw
• 4:01
  from
• 4:01
  Lululemon
• 4:02
  when
• 4:02
  we
• 4:02
  talked
• 4:02
  about
• 4:02
  Lululemon
• 4:03
  doing
• 4:03
  this
• 4:03
  a
• 4:03
  few
• 4:03
  months
• 4:04
  ago.
• 4:04
  Because
• 4:04
  he's
• 4:05
  right.
• 4:05
  They're
• 4:05
  going
• 4:05
  to
• 4:05
  be
• 4:06
  on
• 4:06
  an
• 4:06
  island.
• 4:06
  And
• 4:07
  you
• 4:07
  have
• 4:07
  to
• 4:07
  have
• 4:07
  the
• 4:07
  support
• 4:08
  of
• 4:08
  someone
• 4:08
  in
• 4:08
  that
• 4:09
  C
• 4:09
  suite
• 4:09
  that's
• 4:10
  overseeing
• 4:10
  you
• 4:11
  to
• 4:11
  help
• 4:11
  you
• 4:11
  get
• 4:11
  the
• 4:12
  work
• 4:12
  done
• 4:12
  that
• 4:12
  you
• 4:13
  need
• 4:13
  to
• 4:13
  get
• 4:13
  done
• 4:13
  to
• 4:14
  create
• 4:14
  the
• 4:14
  transformation
• 4:15
  in
• 4:15
  the
• 4:15
  organization
• 4:15
  that
• 4:15
  needs
• 4:16
  to
• 4:16
  happen.
• 4:17
  And
• 4:17
  so
• 4:17
  that's
• 4:17
  the
• 4:17
  right
• 4:18
  approach
• 4:18
  and
• 4:18
  it's
• 4:18
  probably
• 4:19
  putting
• 4:19
  it
• 4:19
  in
• 4:19
  the
• 4:19
  hands.
• 4:20
  So
• 4:21
  the
• 4:21
  key
• 4:21
  thing
• 4:21
  to
• 4:21
  me
• 4:21
  is
• 4:22
  actually,
• 4:22
  who
• 4:22
  in
• 4:23
  the
• 4:23
  C
• 4:23
  suite
• 4:24
  deserves
• 4:25
  the
• 4:25
  responsibility
• 4:26
  for
• 4:26
  overseeing
• 4:27
  the
• 4:27
  AI
• 4:28
  and
• 4:28
  overseeing
• 4:28
  that
• 4:29
  person?
• 4:30
  That's
• 4:30
  the
• 4:30
  key
• 4:31
  question.
• 4:31
  And
• 4:31
  who's
• 4:31
  going
• 4:32
  to
• 4:32
  be
• 4:32
  the
• 4:32
  one
• 4:32
  most
• 4:32
  equipped
• 4:33
  to
• 4:33
  do
• 4:33
  that?
• 4:34
  And
• 4:34
  then
• 4:34
  you
• 4:34
  have
• 4:34
  to
• 4:34
  ask
• 4:34
  yourself,
• 4:35
  do
• 4:35
  I
• 4:35
  have
• 4:35
  that
• 4:35
  right
• 4:36
  person
• 4:36
  in
• 4:36
  my
• 4:36
  C
• 4:36
  suite?
• 4:37
  Because
• 4:37
  if
• 4:37
  I
• 4:38
  don't,
• 4:38
  then
• 4:38
  I
• 4:38
  probably
• 4:38
  need
• 4:39
  to
• 4:39
  make
• 4:39
  a
• 4:39
  change
• 4:39
  and
• 4:40
  still
• 4:40
  make
• 4:40
  a
• 4:40
  hire
• 4:41
  too.
• 4:41
  So
• 4:42
  that's,
• 4:42
  that's.
• 4:42
  And
• 4:42
  I've.
• 4:43
  Thank
• 4:43
  you,
• 4:44
  Wakash,
• 4:44
  because
• 4:44
  I've
• 4:44
  never
• 4:45
  thought
• 4:45
  about
• 4:45
  that.
• 4:45
  And
• 4:45
  I
• 4:46
  think
• 4:46
  you're
• 4:46
  dead
• 4:46
  right.
• 4:46
  That's
• 4:47
  exactly
• 4:47
  the
• 4:47
  way
• 4:47
  you
• 4:47
  got
• 4:48
  to
• 4:48
  approach
• 4:48
  this.
• 4:48
  Otherwise
• 4:48
  you're
• 4:49
  going
• 4:49
  to
• 4:49
  see
• 4:49
  the
• 4:49
  situation
• 4:50
  like
• 4:50
  you
• 4:50
  described
• 4:51
  before.
• 4:51
  Yeah.
• 4:51
  Kelly,
• 4:52
  how,
• 4:52
  how
• 4:52
  do
• 4:52
  you
• 4:53
  think
• 4:53
  about
• 4:53
  this?
• 4:54
  Yeah,
• 4:54
  I
• 4:55
  would
• 4:55
  really
• 4:55
  echo
• 4:55
  a
• 4:56
  lot
• 4:56
  of
• 4:56
  what
• 4:56
  Wakash
• 4:56
  shared.
• 4:57
  I
• 4:57
  think
• 4:58
  from
• 4:58
  a
• 4:59
  leadership
• 4:59
  standpoint,
• 5:00
  maybe
• 5:01
  there's
• 5:01
  a
• 5:01
  temporary
• 5:02
  period
• 5:02
  of
• 5:03
  CIAI
• 5:05
  titles
• 5:06
  popping
• 5:07
  up,
• 5:08
  but
• 5:09
  really
• 5:09
  what's
• 5:09
  going
• 5:09
  to
• 5:09
  be
• 5:10
  important
• 5:10
  is
• 5:12
  every
• 5:12
  functional
• 5:13
  area
• 5:13
  of
• 5:13
  the
• 5:13
  business
• 5:14
  needs
• 5:14
  to
• 5:14
  figure
• 5:15
  out
• 5:15
  how
• 5:16
  they
• 5:16
  can
• 5:16
  apply
• 5:17
  AI
• 5:17
  to
• 5:17
  their
• 5:18
  own
• 5:18
  space.
• 5:18
  Whether
• 5:18
  it's,
• 5:19
  you
• 5:19
  know,
• 5:19
  back
• 5:20
  office
• 5:20
  becoming
• 5:21
  more
• 5:21
  efficient.
• 5:21
  You
• 5:21
  know,
• 5:22
  there
• 5:22
  are
• 5:22
  just
• 5:22
  hundreds
• 5:23
  and
• 5:23
  hundreds
• 5:23
  of
• 5:24
  applications
• 5:25
  that
• 5:25
  can
• 5:25
  be
• 5:26
  used.
• 5:26
  And
• 5:27
  then
• 5:27
  of
• 5:27
  course
• 5:27
  there's
• 5:27
  the
• 5:28
  forward
• 5:28
  facing
• 5:28
  consumer
• 5:29
  end.
• 5:29
  So
• 5:30
  it
• 5:30
  needs
• 5:30
  to
• 5:31
  be
• 5:31
  embedded
• 5:31
  across
• 5:31
  the
• 5:32
  whole
• 5:32
  business.
• 5:33
  So
• 5:33
  maybe
• 5:33
  it's
• 5:34
  not
• 5:34
  even
• 5:34
  a
• 5:35
  C
• 5:35
  level
• 5:36
  role,
• 5:36
  but
• 5:37
  some
• 5:37
  kind
• 5:37
  of
• 5:38
  guiding
• 5:39
  principles
• 5:40
  how
• 5:40
  we
• 5:40
  think
• 5:40
  about
• 5:41
  AI,
• 5:41
  you
• 5:42
  know,
• 5:42
  educating
• 5:42
  the
• 5:43
  organ
• 5:44
  on
• 5:44
  capabilities
• 5:45
  and
• 5:46
  even
• 5:46
  like
• 5:46
  letting
• 5:47
  SMEs
• 5:48
  arise
• 5:49
  in
• 5:49
  each
• 5:49
  of
• 5:50
  the
• 5:50
  different
• 5:50
  functional
• 5:50
  areas
• 5:51
  so
• 5:51
  they
• 5:51
  can
• 5:51
  figure
• 5:52
  out
• 5:52
  how
• 5:52
  to
• 5:52
  deploy
• 5:52
  within
• 5:53
  their
• 5:53
  teams
• 5:54
  more
• 5:54
  from
• 5:54
  just
• 5:55
  an
• 5:55
  operational
• 5:55
  standpoint
• 5:56
  will
• 5:56
  be
• 5:57
  really
• 5:57
  important
• 5:57
  in
• 5:57
  the
• 5:58
  next
• 5:58
  few
• 5:58
  years.
• 5:59
  But
• 5:59
  I,
• 5:59
  I
• 6:00
  don't
• 6:00
  see
• 6:00
  it
• 6:00
  becoming
• 6:01
  a
• 6:02
  long
• 6:02
  term
• 6:03
  leadership
• 6:04
  function
• 6:05
  because
• 6:05
  it,
• 6:06
  you
• 6:06
  know,
• 6:06
  it's
• 6:07
  even
• 6:07
  almost
• 6:07
  a
• 6:07
  channel
• 6:08
  at
• 6:08
  this
• 6:09
  point.
• 6:09
  So
• 6:09
  you,
• 6:09
  you
• 6:10
  don't
• 6:10
  have
• 6:10
  a
• 6:10
  separate
• 6:11
  Chief
• 6:11
  Retail
• 6:12
  officer,
• 6:13
  chief
• 6:13
  E
• 6:13
  Comm
• 6:14
  officer,
• 6:14
  chief
• 6:14
  AI
• 6:15
  or
• 6:16
  it
• 6:17
  needs
• 6:17
  to
• 6:17
  be
• 6:17
  integrated.
• 6:18
  When
• 6:18
  I
• 6:18
  look
• 6:18
  back
• 6:19
  at
• 6:19
  my
• 6:19
  career
• 6:19
  too,
• 6:19
  and
• 6:19
  I
• 6:20
  think
• 6:20
  about
• 6:20
  how,
• 6:20
  you
• 6:21
  know,
• 6:21
  retailers
• 6:21
  approach
• 6:22
  the
• 6:22
  E
• 6:22
  commerce
• 6:22
  transformation,
• 6:23
  to
• 6:24
  Wakasha's
• 6:24
  point,
• 6:24
  they
• 6:25
  siloed
• 6:25
  it
• 6:25
  off
• 6:26
  and
• 6:27
  had
• 6:27
  they
• 6:27
  instead
• 6:28
  said,
• 6:28
  okay,
• 6:28
  digital
• 6:28
  is
• 6:29
  now
• 6:29
  the
• 6:29
  responsibility
• 6:30
  of
• 6:30
  the
• 6:30
  chief
• 6:30
  merchant,
• 6:31
  would
• 6:31
  the
• 6:31
  industry
• 6:32
  have
• 6:32
  transformed
• 6:33
  faster
• 6:33
  if
• 6:33
  more
• 6:34
  people
• 6:34
  had
• 6:34
  taken
• 6:35
  that
• 6:35
  approach?
• 6:35
  My
• 6:36
  hunch
• 6:36
  is
• 6:36
  yes,
• 6:37
  they
• 6:37
  would.
• 6:37
  Exactly.
• 6:38
  Yeah.
• 6:38
  I
• 6:39
  mean,
• 6:39
  I
• 6:39
  think,
• 6:39
  I
• 6:39
  think
• 6:39
  it
• 6:39
  goes
• 6:40
  back
• 6:40
  to
• 6:40
  what
• 6:40
  we
• 6:40
  were
• 6:41
  talking
• 6:41
  about
• 6:42
  for
• 6:42
  me
• 6:42
  at
• 6:42
  least
• 6:42
  two
• 6:43
  weeks
• 6:43
  ago
• 6:43
  when
• 6:44
  all
• 6:44
  the
• 6:44
  layoffs
• 6:44
  happened.
• 6:45
  We
• 6:45
  have
• 6:46
  not
• 6:46
  done
• 6:46
  a
• 6:46
  restructuring
• 6:47
  yet
• 6:48
  at
• 6:48
  companies
• 6:48
  that
• 6:49
  resemble
• 6:50
  the
• 6:50
  impact
• 6:50
  that
• 6:51
  AI
• 6:51
  is
• 6:51
  having
• 6:52
  on
• 6:52
  how
• 6:52
  work
• 6:52
  is
• 6:53
  done
• 6:53
  and
• 6:54
  the
• 6:54
  right
• 6:54
  combination
• 6:55
  of
• 6:55
  leadership
• 6:56
  and
• 6:56
  teams
• 6:57
  that
• 6:57
  we
• 6:57
  need
• 6:57
  in
• 6:58
  order
• 6:58
  to
• 6:58
  support
• 6:59
  working
• 6:59
  in
• 6:59
  this
• 7:00
  way.
• 7:00
  And
• 7:00
  I,
• 7:00
  so
• 7:01
  I
• 7:01
  think
• 7:01
  whether
• 7:01
  that's
• 7:02
  an
• 7:02
  internal
• 7:02
  person
• 7:03
  or
• 7:03
  that's
• 7:03
  an
• 7:04
  external,
• 7:04
  you
• 7:05
  know,
• 7:05
  consulting
• 7:05
  group
• 7:06
  that
• 7:06
  is
• 7:06
  coming
• 7:06
  in,
• 7:07
  bringing
• 7:08
  your
• 7:08
  teams
• 7:08
  up
• 7:08
  to
• 7:08
  speed
• 7:09
  and
• 7:09
  educating
• 7:09
  them
• 7:10
  on
• 7:10
  how
• 7:10
  to
• 7:11
  deploy
• 7:11
  AI
• 7:11
  in
• 7:12
  their
• 7:12
  various
• 7:12
  areas,
• 7:13
  I
• 7:13
  think
• 7:13
  the
• 7:13
  most
• 7:13
  important
• 7:14
  qualifications
• 7:15
  of
• 7:15
  this
• 7:15
  person
• 7:16
  is
• 7:16
  going
• 7:16
  to
• 7:16
  be
• 7:17
  getting
• 7:17
  the
• 7:18
  teams
• 7:18
  to
• 7:19
  think
• 7:19
  together
• 7:20
  or
• 7:20
  creating
• 7:21
  like
• 7:21
  you're
• 7:21
  saying,
• 7:21
  Kelly,
• 7:22
  that
• 7:22
  a
• 7:22
  group
• 7:22
  of
• 7:23
  SMEs
• 7:23
  or
• 7:24
  even,
• 7:24
  you
• 7:25
  know,
• 7:25
  it
• 7:25
  goes
• 7:25
  back
• 7:25
  to
• 7:26
  the
• 7:26
  days
• 7:26
  of,
• 7:26
  of
• 7:27
  like
• 7:27
  what
• 7:27
  are
• 7:27
  these,
• 7:27
  these
• 7:28
  teams
• 7:28
  that
• 7:28
  are
• 7:28
  kind
• 7:29
  of
• 7:29
  trying
• 7:29
  to
• 7:30
  accomplish
• 7:30
  one
• 7:30
  task
• 7:31
  and
• 7:31
  who's
• 7:31
  the
• 7:32
  collective
• 7:32
  group
• 7:32
  of
• 7:32
  people
• 7:33
  who
• 7:33
  can
• 7:33
  help
• 7:34
  kind
• 7:34
  of
• 7:34
  set
• 7:34
  up
• 7:34
  a
• 7:35
  plan
• 7:35
  that
• 7:35
  doesn't
• 7:36
  break
• 7:36
  it
• 7:36
  down
• 7:36
  by
• 7:37
  silos
• 7:37
  like
• 7:37
  you're
• 7:38
  talking
• 7:38
  about,
• 7:38
  Chris,
• 7:38
  and
• 7:38
  really
• 7:39
  is
• 7:39
  trying
• 7:39
  to
• 7:39
  think
• 7:39
  about
• 7:40
  how
• 7:40
  are
• 7:40
  we
• 7:41
  making
• 7:41
  decisions
• 7:41
  as
• 7:42
  an
• 7:42
  organization
• 7:42
  together
• 7:43
  using
• 7:44
  this
• 7:44
  technology
• 7:44
  that
• 7:45
  can
• 7:45
  continue
• 7:45
  to
• 7:46
  fuel
• 7:46
  the
• 7:46
  growth
• 7:46
  of
• 7:47
  our
• 7:47
  organization.
• 7:48
  And
• 7:49
  I
• 7:49
  think
• 7:49
  that's,
• 7:49
  that's
• 7:50
  something
• 7:50
  that
• 7:50
  a
• 7:51
  lot
• 7:51
  of
• 7:51
  the
• 7:51
  retailers
• 7:52
  right
• 7:52
  now
• 7:53
  are
• 7:53
  dealing
• 7:54
  with
• 7:54
  and
• 7:54
  I
• 7:54
  think
• 7:55
  are
• 7:55
  going
• 7:55
  to
• 7:55
  continue
• 7:55
  to,
• 7:56
  to
• 7:56
  make
• 7:56
  some,
• 7:56
  some
• 7:57
  missteps,
• 7:57
  make
• 7:58
  some
• 7:58
  mistakes.
• 7:58
  They're
• 7:58
  going
• 7:59
  to
• 7:59
  have
• 7:59
  to
• 7:59
  let
• 7:59
  people
• 7:59
  go
• 8:00
  and
• 8:00
  hire
• 8:00
  people
• 8:00
  back
• 8:01
  in
• 8:01
  order
• 8:01
  to
• 8:01
  kind
• 8:01
  of
• 8:01
  figure
• 8:02
  out
• 8:02
  what
• 8:02
  the
• 8:02
  right
• 8:02
  mix
• 8:03
  is
• 8:03
  to
• 8:04
  be
• 8:04
  successful
• 8:04
  here.