AI in Retail: How Executives Are Embedding AI

The Retail Podcast · Feb 10, 2025 · 29m · transcript

📢AI is transforming retail from supply chain to customer experience. In this episode, Jane Cheung, Global Research Leader at IBM, shares insights from a study of 5,000 executives on how AI is being embedded across retail operations.

00:00 - Welcome & Introduction

02:15 - AI Investment Trends in Retail

05:30 - AI’s Impact on Supply Chain & Operations

09:45 - AI in Customer Experience & Marketing

13:20 - AI Governance Challenges & Solutions

17:05 - Future of AI in Retail

20:30 - Final Thoughts & Key Takeaways

🎧In This Episode, You’ll Learn:

✔️ Why AI investment in retail is surging (+52% budget…