From Bots to Agentic AI: How Quiq Is Redefining Customer Experience with Smarter Automation
What if your AI could reason through complex customer issues instead of following rigid scripts?
In this episode of The Tech Matchmaker, Gina sits down with Michael Hartzog from Quiq to explore how agentic AI, cognitive reasoning, and asynchronous messaging are changing the way brands design customer experiences.
Michael explains how Quiq evolved from a business messaging platform into an end-to-end CX orchestration layer, why deterministic bots fail at scale, and how agentic AI enables consistent, intelligent conversations across chat, SMS, social, and voice. The discussion also dives into…
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