Hot Topics in Pharmacy: Measuring What Matters: Productivity Benchmarks and Workforce Metrics in Specialty Pharmacy
This episode examines the results of a national ASHP Outcomes and Value Section Advisory Group survey exploring how specialty pharmacies measure, track, and benchmark pharmacist and technician productivity. Spanning 25 questions and nearly 50 respondents, the survey sheds light on organizational models, role delineation between pharmacists and technicians, KPI development, data infrastructure, time benchmarks, and the real-world barriers preventing formalization of productivity standards across the field. Learn how specialty pharmacy organizations across the country structure their workflows…
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