Why Customer Success > Sales (And How to Nail the Transition)
What does it take to shift from transactional sales to transformative customer success? In this episode, Melinda Lee chats with Andrea Bumstead, VP of Customer Success, about her journey from marketing and sales to leading long-term customer relationships. Andrea reveals why she chose customer success over sales, and how this helped companies scale from 15M to 50M.
In This Episode, You Will Learn:
The Power of Long-Term Relationships
Andrea's pivot from sales (transactional) to customer success (relational):
"I value relationships more than deals. In customer success, you partner with…
The skinny
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