1699: Exploring Conversation Intelligence With Invoca CEO
Gregg Johnson is an expert on helping businesses use data to gain insight into the buyer journey to improve customer experience and increase revenue. He's a former Salesforce exec turned CEO of Invoca who just led the company through its first acquisition (of DialogTech) and through the release of its second product, Invoca for Sales. Invoca's technology is used in the contact center to help B2C companies deliver customer experience that drives sales. Invoca recently found that consumers actually want to call the contact center with 68% of respondents preferring to speak with businesses over…
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