REVISIT - The Future of AI & CX – A Conversation with Kevin Surace, Virtual Assistant Pioneer
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In this episode of The Wilmac Wire, Emily Miller talks with Kevin Surace, AI and automation pioneer, about how virtual assistants have evolved and what the future holds for AI in customer experience.
Hear how AI:
Transformed from early virtual assistants like Mary to today’s AI-driven solutions.
Is reshaping contact centers by automating Tier 1 customer interactions.
Helps businesses improve CX efficiency while reducing costs.
This episode explores the evolution of AI in customer experience and how businesses can leverage it for smarter, more effective interactions.
Tune in now to…
The skinny
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