Latest / Cloud Wars Live with Bob Evans
Salesforce Agentforce Help Agent Introduces Pay-for-Resolution AI Model
In today's Cloud Wars Minute, I look at why Salesforce's new Help Agent represents a major shift toward performance-based enterprise AI.
Highlights
00:03 — Salesforce is launching the Agentforce Help Agent, a pre-built AI customer service agent that customers can deploy in a matter of minutes. It's designed as an alternative to custom-built agents, connecting to existing Salesforce knowledge articles and support content, which means only minimal configuration is required.
00:23 — I'm going to walk you through the features of this new agent before getting to the part I'm most excited about…
The skinny
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