Latest / The Chief Customer Officer Podcast
EP019: The AI Native Services Playbook w/ Jay Nathan
Jay Nathan flies solo to break down Emergence Capital's AI Native Services Playbook — what it gets right, where it falls short, and what it completely misses.
Using a recruiting firm as an end-to-end example, Jay walks through the shift from selling software to delivering outcomes, and why the founders who win in this space won't come from SaaS — they'll come from services.
KEY TAKEAWAYS
AI Native Services defined: A business that collapses software and services into a single system, delivering outcomes the customer never has to produce themselves. You sell a result; your company produces it…
The skinny
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