Latest / Downshift With Tonnika / Grow Your Shop By Doing Less? | Buckaroobob & Michael Guenther - Ep 13

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Grow Your Shop By Doing Less? | Buckaroobob & Michael Guenther - Ep 13 · Downshift With Tonnika

• Tonnika Haynes [00:00:00]: How long you been in business? Michael Guenther [00:00:01]: August of, oh, seven. Buckaroo Bob [00:00:02]: That's long enough. You should have a service rider by now. Michael Guenther [00:00:04]: I do me a different one. Tonnika Haynes [00:00:06]: No, a different one. Buckaroo Bob [00:00:07]: Yeah, sure. There's a single mama in that town could work four hours or five hours a day while their kids at school. They could work for you. Tonnika Haynes [00:00:16]: Do you think you have to have somebody experience to come in there. Are you ready for somebody to come in? Buckaroo Bob [00:00:20]: Oh, yeah. He's waiting. He's a waiter. He's tomorrow. Michael Guenther [00:00:23]: Am I ready? Yeah. Financially ready? Buckaroo Bob [00:00:25]: No. So if you. If you try think, you got to fix that side of it, and you've been thinking about that for the last year. It's never going to happen. You need to make the move. Get aggressive with it. Make the move. Welcome to Downshift with my sis, Tanika Haynes. Buckaroo Bob [00:00:40]: We all know as shop owners, sometimes you got to slow down in order to speed up. That's what this podcast is all about. It's time to downshift. Tonnika Haynes [00:00:56]: Now we're rolling. We're rolling. Buckaroo Bob [00:00:59]: Now we're downshifting. Slow it down. Slow roll, baby. Tonnika Haynes [00:01:02]: Slow, slow roll it, baby. Michael Guenther [00:01:04]: Yeah. Buckaroo Bob [00:01:04]: What kind of music do you have firing this thing off? Tonnika Haynes [00:01:07]: We don't have anything yet. Oh, we don't know yet. Buckaroo Bob [00:01:10]: We gotta find some. Yeah, some slow roll music, you know, that would be cool. Some classic slow rose motorboating. How about that song? Tonnika Haynes [00:01:19]: Well, you know, that has a lot of different meanings. We are starting off on the wrong dag. Buckaroo Bob [00:01:25]: On foot. Or is it the right one? It's the right one. Oh, it's the right one. Michael Guenther [00:01:30]: Thing. Tonnika Haynes [00:01:31]: Oh, my goodness. All right, guys, I'm excited. I'm excited. No, you're not guinea pigs, but you're like my first in person. Buckaroo Bob [00:01:38]: But we're not guinea pigs. Tonnika Haynes [00:01:39]: No. Cuz I recorded quite a few and I'm really nervous for all of this come out, so. Michael Guenther [00:01:44]: Oh, yeah, I'll be fine. Tonnika Haynes [00:01:45]: Everybody keeps saying I'm going to be fine, and I'm going to trust that I'm going to be fine. And Bryson's going to make us all look good. Buckaroo Bob [00:01:51]: Yes. Tonnika Haynes [00:01:52]: We're going to look gooder. Buckaroo Bob [00:01:52]: Gooderer. Gooder. I love it. More good. Yes. Tonnika Haynes [00:01:57]: More Gooder. Buckaroo Bob [00:01:58]: Yeah. That's like the bestest. Tonnika Haynes [00:02:00]: The most goodiest. Goodiest. Buckaroo Bob [00:02:02]: Yeah. Tonnika Haynes [00:02:03]: Yeah. Buckaroo Bob [00:02:04]: I love our English language. Tonnika Haynes [00:02:05]: I know that's been great. And you're in North Carolina, so we can make it really, really bad. Buckaroo Bob [00:02:09]: Oh, and I'm from Texas, so we have no etiquette, so let it roll, baby. Tonnika Haynes [00:02:12]: And then we're in Frog Pond, North Carolina, right now. Buckaroo Bob [00:02:14]: Is that where we drop it to the bottom? Tonnika Haynes [00:02:16]: Where we can drop it to the bottom and you say all our words like really, really slightly. Buckaroo Bob [00:02:22]: Oh, my bad. Tonnika Haynes [00:02:23]: I love it. So how did you feel about today's training with Josh? Michael Guenther [00:02:27]: I thought it was really good. Tonnika Haynes [00:02:28]: Yeah. Josh is doing amazing things. Buckaroo Bob [00:02:31]: Yeah, Josh Parnell is so great. And Brett with him. Tonnika Haynes [00:02:36]: Brett is awesome. Buckaroo Bob [00:02:37]: Damn. Tonnika Haynes [00:02:37]: He's a whole. He just like came in and fit right in, right? Buckaroo Bob [00:02:40]: Yes, he did. Tonnika Haynes [00:02:40]: I think he got the vibe of the room and felt like he was dealing with a bunch of shop owning idiots, which we all are. And he was like, okay, I can roll with these, I can deal with this. He got with the jokes and all the getting off topic and the squirrels. Yeah. But I think he adjusted to you and Jim very well. Buckaroo Bob [00:02:56]: Yes, he did. Tonnika Haynes [00:02:57]: Which that takes a lot. When did y' all get here? Y' all got here last night? Michael Guenther [00:03:02]: Yesterday, about noon. Tonnika Haynes [00:03:04]: What'd you do? Buckaroo Bob [00:03:05]: We went to Todd Thompson's shop. We did a tour of his shop and visit with Todd for a while. And then he took us to a Mexican food restaurant called Margaritas. Tonnika Haynes [00:03:16]: Was it good? Buckaroo Bob [00:03:18]: It's probably really good for this part of the restaurant. Tonnika Haynes [00:03:20]: That's why I'll say you're from Texas, so you get real. Buckaroo Bob [00:03:22]: I get that real stuff. It was kind of like it was good for what y' all do around here. And it would probably be real good if it was over in Arizona where they do a lot of southwestern style Mexican food, you know, but when you get down to Tex Mex food, it's just throw together a little different. Tonnika Haynes [00:03:38]: Okay then. Well, we'll do better in those county Z. We gotta get you some North Carolina. North Carolina's known for the eastern barbecue. You've had it though. Buckaroo Bob [00:03:44]: Oh, yes, I've had y' all's eastern barbecue. It's very good Eastern barbecue. Michael Guenther [00:03:48]: Yeah, speaking of that, where's my jar of barbecue sauce? Tonnika Haynes [00:03:50]: You did love that barbecue sauce from Kakalaki. I'm pretty sure you can find it right here in the food line. Michael Guenther [00:03:56]: Yeah, but I gotta fly home and I don't check. Tonnika Haynes [00:03:58]: When do you guys leave? Michael Guenther [00:04:00]: Sunday. Buckaroo Bob [00:04:01]: Sunday morning. Tonnika Haynes [00:04:01]: Real early. Buckaroo Bob [00:04:02]: We gotta. We got a flight like we're gonna leave 7 o' clock or 6 o' clock to head back, you know. Tonnika Haynes [00:04:07]: Right. Michael Guenther [00:04:08]: My flight's at like six something. Buckaroo Bob [00:04:10]: Yeah, it's early. We're gonna be leaving here about three o' clock in the morning. Headed over there. Tonnika Haynes [00:04:14]: Okay, dude. Well, won't be too bad. Too bad. So what's new with you, Michael? Michael Guenther [00:04:19]: Just surviving terrible winter in Nebraska. Tonnika Haynes [00:04:22]: How much snow do you guys have? Michael Guenther [00:04:24]: We ain't got nothing. Tonnika Haynes [00:04:24]: You have nothing. So what's a terrible winter? Michael Guenther [00:04:26]: It's like the same. It's like nicer back in Nebraska than it is here today. Tonnika Haynes [00:04:31]: Is that normal? Michael Guenther [00:04:32]: No, not for this time of year. Tonnika Haynes [00:04:33]: So you bought your weather and dropped it off here? Usually you take it back when you get on a plane. Take it back with you because we are not supposed to. Michael Guenther [00:04:38]: No, it's nicer there. It's like sunshine. Tonnika Haynes [00:04:41]: That's what I'm saying. That's my weather. Buckaroo Bob [00:04:43]: Brought it with you. Make sure you came back this weather Tonnika Haynes [00:04:46]: back with you and then you can. Yeah. Buckaroo Bob [00:04:49]: If left this crap, I'd be upset. Michael Guenther [00:04:51]: This is still mine. Tonnika Haynes [00:04:52]: This is beautiful. No one's there. Buckaroo Bob [00:04:53]: Yes. Tonnika Haynes [00:04:54]: What made you show up at the Women's and Automotive conference? The women part through me and then I see you walk down the hall. Buckaroo Bob [00:05:00]: Yeah. Tonnika Haynes [00:05:00]: You just have to be seen. You're not flashy at all. Buckaroo Bob [00:05:04]: No. You know, but what made me go there was Missy reached out to us. Yeah, I wanted dawn to go there. Missy wanted me to do some videos for her. So for the attendees that were coming in. I tried to get one with you, but it was that Friday night when everybody's going to go do the dancing and you had to take off from upstairs and do your lipstick. You told me. Yeah, I'll get them. Tonnika Haynes [00:05:24]: I have no lipstick on today. I can't record with no lipstick. And we got lip gloss on. Buckaroo Bob [00:05:27]: But that's the reason why I came there. And I wound up doing nine interviews for her. And of course we did a couple things up front before it started and it turned out really well. Amber's been our dawn, as you would know her. My niece. Yeah, she is my great niece. She's my sister's granddaughter. That's how it goes. Buckaroo Bob [00:05:45]: Anyway, she's doing all the edit and go send her a missing. I love her. Tonnika Haynes [00:05:49]: You like doing this? Buckaroo Bob [00:05:50]: I do. Tonnika Haynes [00:05:50]: When are you going to start your podcast? Buckaroo Bob [00:05:53]: Miles May Vary is already on YouTube. Tonnika Haynes [00:05:56]: Miles may vary. Buckaroo Bob [00:05:57]: Miles May vary. That's Michael Guenther [00:06:00]: May vary. Buckaroo Bob [00:06:00]: Mileage may vary. Tonnika Haynes [00:06:01]: Okay. Buckaroo Bob [00:06:02]: Did I say miles? Tonnika Haynes [00:06:02]: You said miles. Buckaroo Bob [00:06:03]: I'm so sorry. Tonnika Haynes [00:06:05]: Leave it in. Buckaroo Bob [00:06:06]: Screw it up. Tonnika Haynes [00:06:07]: It's all good. Buckaroo Bob [00:06:08]: No, mileage may vary and Don's been helpful. We got one with Mike cl, one with Todd Compton and the very first one right out of the box was with my 90 year old father. We went back in time and talked about some stuff. Tonnika Haynes [00:06:19]: That's what's up I can't wait to record my dad. I'm gonna get it done one day. Buckaroo Bob [00:06:23]: Do it. And the way we did it was by accident. I told dad, hey, come in here. Sit down. I want. We're trying to set cameras up, do this stuff. And he sat down, and we just started talking about some old stuff and brought back some past and memories and. And I got it recorded. Tonnika Haynes [00:06:38]: Yeah. Buckaroo Bob [00:06:38]: So I'll always have it. Tonnika Haynes [00:06:40]: That's great. I gotta do it. But I'm afraid that I can't interview dad because I feel like I'm going to start crying, or I might say a lot of bad words, and he'll be like, are you cousins? Buckaroo Bob [00:06:50]: So start off with going back in memory. Ask him about, what did you do? About this or that, or you remember when this took place and what we did. That's all we did. We talked about that stuff and. And dawn was running the mics and the cameras for me, you know, so don't let him know you're recording. Tonnika Haynes [00:07:09]: Oh, he's gonna know. Cause look at the setup. Buckaroo Bob [00:07:11]: Yeah, just tell him, hey, Dad, I need you to help me set this up. I want you to come in, let me get camera. I got people coming in, and just take off with it in this natural flow. And it worked perfect. I can't tell you enough about my father. Me and my father had a bad relationship. For over 15 years. We didn't speak or talk to each other. Tonnika Haynes [00:07:30]: Wow. Buckaroo Bob [00:07:31]: And then I reached out and rekindled that because a friend of mine kept telling me, you know, he is your only father, right? You'll never have another one. Well, he's not. He's not as lucky as you. All right. Okay. Yeah. This is my adopted stepson. Tonnika Haynes [00:07:48]: Oh, okay. Buckaroo Bob [00:07:48]: Okay. Michael Guenther [00:07:49]: I'm the mailman's kid. Buckaroo Bob [00:07:50]: Yes, he is. Tonnika Haynes [00:07:51]: Let me see. Buckaroo Bob [00:07:52]: Yeah. Literally, truly, his father is the mailman. Well, he was. Michael Guenther [00:07:55]: He retired. Buckaroo Bob [00:07:56]: Yeah, he retired. Tonnika Haynes [00:07:57]: Okay. That makes a lot of sense. Buckaroo Bob [00:07:59]: Yeah. Tonnika Haynes [00:07:59]: Mailman's kid. But no, that's. That's good. That's good stuff. So what about you and your dad? Like, did y'. Buckaroo Bob [00:08:06]: All. Tonnika Haynes [00:08:06]: How did you resolve 15 years not talking? What made you call him up and. Or did he call you up or Buckaroo Bob [00:08:12]: did something like I said, A friend of mine kept telling me, you need to mend things with your dad, regardless of whose fault it was. Tonnika Haynes [00:08:18]: Right. Buckaroo Bob [00:08:19]: Need to mend it with your dad, call your dad, take lunch, take him dinner. And that's how we started out. Dad, let's go get a hot dog together. Just something simple. And then I called him up. My dad loved to hunt, and he hasn't been hunting since 15 years. And I called him up, I said, well, you want to go hunting with me? He said, yeah, I'll go hunting with you. So we started going hunting and that was the building of our relationship. Buckaroo Bob [00:08:42]: And about three or four years into our relationship there, he wound up selling his business. And he asked me one day, he said, hey, can I come down and hang at your shop with you? I don't want to sit at home. I said, yeah, come on down. So that helped our relationship a bunch more by him being around. And he picks up and delivers. He plays his dominoes and plays. My dad is very strong in alcohol. Synonymous is the only program that kept him sober for well over 30 years. Buckaroo Bob [00:09:11]: Probably 28, I believe. Tonnika Haynes [00:09:13]: Right. Buckaroo Bob [00:09:14]: And every morning at 5, 5, 30, he's at the shop. By 6 o' clock, there may be one or two more cars parked out front. And they're having a prayer meeting inside my building. That's cool. Tonnika Haynes [00:09:24]: That is cool. Yeah, that is cool. So that's his ministry to help others. He's helping himself by helping others. Buckaroo Bob [00:09:30]: Yes. Helping other people stay sober. Tonnika Haynes [00:09:32]: Yeah. Buckaroo Bob [00:09:33]: Yeah, it's cool. Tonnika Haynes [00:09:34]: That. That is really cool. That's a heck of a testimony, like. So when did you start in the automotive industry? Because most of us started as a technician or got passed down by the dad. Like, what's your story behind that? Passed down by the dad. What about you, Mike? How did you get started, Mr. Fireman? Michael Guenther [00:09:53]: I just was always a car person, I guess, and had a buddy and he was like five years older than I am, so he was in the industry. And that's just where I went. Tonnika Haynes [00:10:06]: And how did you end up having this character as a stepdad or foster dad or bonus dad or. Buckaroo Bob [00:10:13]: Well, we met Austin Charleston, well, at the Rick Live at Rock. Michael Guenther [00:10:18]: That was the first Rick Live. We were together face to face. Buckaroo Bob [00:10:21]: Yeah. Michael Guenther [00:10:22]: But yeah, it was. I don't know, we just hit it off. Tonnika Haynes [00:10:26]: You know what? I think all of my industry, most of my industry brothers and sisters are from that Rick Live events that we went to. And just being in a 180 biz, you know that whole family. Buckaroo Bob [00:10:41]: Yes, yes. Tonnika Haynes [00:10:41]: Cause that's how I met you. Buckaroo Bob [00:10:42]: Yes, ma'. Tonnika Haynes [00:10:43]: Am. That's how I met Benji. That's how I met you. That's how I met everybody that I know that I can pick up the phone and call. Like, of course, we all know a lot of people, but there's something in that. That community. Buckaroo Bob [00:10:53]: Yeah. Tonnika Haynes [00:10:54]: And just bonding and over Talking. Talking shop, talking family, talking business and talking all over beers or whatever. Buckaroo Bob [00:11:00]: And it's just pure love on each other. Tonnika Haynes [00:11:03]: And it's pure love on each other. And it's so weird because just walking into that space as a female and a black female. But I mean, nobody can tell that. Buckaroo Bob [00:11:10]: Right? Tonnika Haynes [00:11:10]: But. And I've never, ever felt uncomfortable. But you, I have to say. But. No, I'm saying. But you were the catalyst to all of that. Like my first ASTA event, you opened your arms to me and they were very big arms and very aggressive arms. And I was like, what in the. Tonnika Haynes [00:11:27]: Who is this man? But no, you didn't let me stand in the corner. Buckaroo Bob [00:11:30]: No, I didn't. Tonnika Haynes [00:11:31]: So I wanna tell you I appreciate that. Buckaroo Bob [00:11:32]: Oh, I love you. Tonnika Haynes [00:11:33]: Cause if you would not have. I mean, I'm not a shy person, but when walking into this. Buckaroo Bob [00:11:36]: Oh, not by any means, but I could see your light that you were portraying. Tonnika Haynes [00:11:39]: Yeah. Buckaroo Bob [00:11:40]: I could see your boldness. I could see everything about you. And you were holding back. And I said, that can't happen in our industry. I can't have that. Bring her out. Tonnika Haynes [00:11:48]: You bought me out. Bring them out. Bring them out. But here's the thing. I'm like that currently with my 20 group, and it's getting better. Like, I'm just not. I'm a little bit more sheltered with them. Buckaroo Bob [00:11:58]: Right. Tonnika Haynes [00:11:58]: Because they're not you. Buckaroo Bob [00:11:59]: Right. They're your second family. Tonnika Haynes [00:12:01]: They're my second family. My step family. Buckaroo Bob [00:12:04]: Who are they with? Tonnika Haynes [00:12:05]: I'm with the Institute now. Buckaroo Bob [00:12:06]: Yeah. Tonnika Haynes [00:12:06]: Yeah. My coach is amazing. My coach is amazing. My coach is Jennifer. Buckaroo Bob [00:12:10]: Jennifer. Tonnika Haynes [00:12:10]: Jennifer is from New York. She has a shop and our stories. Yeah, our stories are, like, aligned so well. Buckaroo Bob [00:12:16]: She knows the relationship. She does. Tonnika Haynes [00:12:18]: A powerhouse. She is a powerhouse. Yeah, she. She. She knows her stuff and she can call me out on my own crowd and I love it. And she'll just look at it. I look at her and she'll look at me and like, okay, well, you. Right. Tonnika Haynes [00:12:29]: I'm still. Yeah. Michael Guenther [00:12:29]: Stare down, stare down. Tonnika Haynes [00:12:33]: But no, I actually decide I don't want to do the stare down stuff anymore. And I don't want to stay in my own way. Buckaroo Bob [00:12:38]: Right. Tonnika Haynes [00:12:38]: Anymore by not trying. So important. Yeah. Like, if you don't like it, spit it out, but at least try it. So recently I've been liking everything, especially, like, we're talking about today, leadership and the culture of the shop. And I know that sounds like a good buzzword for the last two years Buckaroo Bob [00:12:55]: to a lot of shops. It does sound like that because they don't understand, they don't receive. They won't take the time. Tonnika Haynes [00:13:00]: Right. Buckaroo Bob [00:13:00]: And go to something like what we're doing today and tomorrow. Tonnika Haynes [00:13:02]: Exactly. Buckaroo Bob [00:13:03]: You know? Or they won't take the time to have a coach and deal with a coach that teaches leadership. More than just your numbers, it teaches your leadership, that leadership. And you've been through that. He's been through that. I've been through it. And then to come down here and hear Josh Pannell deliver the message, and Tonnika Haynes [00:13:19]: then we're sitting there, like, the amen corner. Like, yeah, do it, do it, do it. Because before I would sit, I think the first time I heard the leadership stuff, it was from Michael Smith from the Institute. And we were in Charlotte at Fueling Connection, and I was sitting there like, really? Really. Just show me how to make the money. I just need to make the money. I want to make the money. Show me the money. Tonnika Haynes [00:13:38]: Show them the money, son. Like, show me the money. That's what I always was interested in, the money, baby. But it is not all about the Benjamins, because I found. And I might be wrong. I might be out there. Buckaroo Bob [00:13:49]: You're not wrong. I know what you're going to say. Tonnika Haynes [00:13:51]: As I become a better leader and my team watch me do leadership stuff, the whole culture of the shop is changing. There's a lot less I and me, and the words are we, and it's the what I cannot do. And it's like, no, you can't do it yet. Buckaroo Bob [00:14:08]: Yes. Tonnika Haynes [00:14:09]: And the whole mindset changes. And what I love about it is what. I don't know if I love it that much. They are doing their job without me. Micromanaging. Yes. Meaning I don't be at work at 6am to 6pm or whatever. And I can do different things like this. Tonnika Haynes [00:14:24]: I'm enjoying this, and I'm enjoying podcasting and I'm enjoying, like, I put the Facebook post out about being. Being that auntie and being a mentor for somebody else. Michael Guenther [00:14:31]: The automotive auntie. Tonnika Haynes [00:14:33]: Yeah, Automotive auntie. I love that the kids. And they're not kids because they're like, 30 years old. They tagged me to automotive auntie. Who's that? Birth. And that's my brother Benji. Yeah, I'm the automotive auntie. He's automotive uncle. Tonnika Haynes [00:14:45]: So, I mean, I love all of that, but I wouldn't have time for that if I was still micromanaging my shop. Buckaroo Bob [00:14:50]: Oh, no. Tonnika Haynes [00:14:51]: So to me, like, we were amening. What Josh and Brent was seeing the day is now we have more opportunities to change lives. In a different way in the industry. Buckaroo Bob [00:15:00]: That's true. So true. When. When you develop what we've developed in our businesses. Okay. It's from the experiences that we've had through the coaching that we've had. Okay. The educational learning. Buckaroo Bob [00:15:12]: And we're going to asta, to the coaching at ASTA and events. If you haven't been to anything like what I'm talking about, you don't understand. Tonnika Haynes [00:15:21]: Nope. Buckaroo Bob [00:15:21]: You may want it and you may learn something like it in school, in college, but it was totally generic. What we learned is truly for the automotive industry, which you're dealing with. People don't have college education that work and bleed with calluses and stuff. They're hard working people. Tonnika Haynes [00:15:38]: Yeah. Buckaroo Bob [00:15:38]: And when you. When I get a new employee that has never had a culture like we have at our shop. Tonnika Haynes [00:15:44]: Right. Buckaroo Bob [00:15:44]: It's a shock to them at first. Tonnika Haynes [00:15:46]: They wait for the other shoe to drop. Buckaroo Bob [00:15:47]: Yes. And then after about two or three months, they get a little more relaxed and about after the eight month part, they're really in depth. They're like, wow, I've never had nobody treat me like this. I've never had nobody tell me this, talk to me like this. And it's like an eye opening experience for it. I love that surprise look. Tonnika Haynes [00:16:06]: I love that surprise look. My latest employee, my newest service advisor, got to me like a week before asta and he's been in the industry, I want to say 8 to 10 years, but he was working at big box stores, so his ARO was the highest was 400. And then they did 18 million cars a day and they were doing all of this stuff. It's like, no, dude, slow down. We don't do that here. Buckaroo Bob [00:16:25]: Yeah, slow down, Tonnika Haynes [00:16:28]: slow down. We don't do that here. And like I tell people, I know I said every podcast, that is the reason why, because Rick White said, and I did not want to eat or drink that Kool Aid. Oh, you got to slow down. You got to slow your car count down. Like, nah, I ain't slowing my car down. Is you crazy? I need the money. Right? But he gets it now. Tonnika Haynes [00:16:45]: Now his ARO is up at 900. Buckaroo Bob [00:16:47]: Mm. Tonnika Haynes [00:16:48]: We're cruising through the day. We've got our processes in place. And he's happy and he was telling Buckaroo Bob [00:16:53]: me stress levels like this. Tonnika Haynes [00:16:54]: He had never had training before. Buckaroo Bob [00:16:56]: Yeah. Tonnika Haynes [00:16:56]: He's in Atlanta training right now with Elite. He's never had training before. And he's like, he's ready, he's hungry. Buckaroo Bob [00:17:02]: Yeah. Tonnika Haynes [00:17:02]: You know, he's focused on everything. I love it. I love it, I love it. And I love this part of my life right now. I love this part of my business right now. Buckaroo Bob [00:17:11]: It's. I can't explain when the tension comes off how healthier you feel, bruh. Tonnika Haynes [00:17:19]: Let's talk about healthy, because I bought died twice. And I literally had a customer. I was leaving out on Wednesday, leaving work early. Everything's under control. And she's been a customer over 20 years before I had the kids. And she said, I remember you used to do all of this by yourself. And she said, you almost died. And I said, I almost died twice, Ms. Tonnika Haynes [00:17:37]: Peeley. And she was like, yes. And I'm walking out the door. And she's happy. She's happy with the service advisors because we get to used to. We get used to customers wanting to speak with us. I need to speak to Tanika. No, you don't. Buckaroo Bob [00:17:48]: I still have them customers that need to talk to me. Tonnika Haynes [00:17:50]: Yeah. And that's fine. Buckaroo Bob [00:17:51]: And I train them. We'll have a conversation. Tonnika Haynes [00:17:54]: But this is who the guy is. Buckaroo Bob [00:17:55]: That's the guy who's going to take care and schedule and do the repair. But me and you'll talk all the time. Tonnika Haynes [00:17:59]: We'll talk and talk. If you have. If you have a problem here, let me know. Buckaroo Bob [00:18:01]: Yeah. Tonnika Haynes [00:18:02]: But right now, this is my right hand. If you want to call and talk anytime, I'm here. And they respect that. Like, okay, let me get to know this person. And that's what I want my service advisors to work on right now, is to being known by my customers. Have known me my whole life. Buckaroo Bob [00:18:16]: Right. Tonnika Haynes [00:18:16]: Now you get to know Haley. Now you get to know Stuart. Now you get to know everybody else. Buckaroo Bob [00:18:20]: How long you been doing this? Tonnika Haynes [00:18:22]: Me? Buckaroo Bob [00:18:22]: Yeah. So with a paycheck, how long have you turned loose? How long have you been turned loose? Tonnika Haynes [00:18:26]: Turned loose and walking away from the front desk. Buckaroo Bob [00:18:28]: Yeah. Tonnika Haynes [00:18:29]: For probably a solid year. Buckaroo Bob [00:18:31]: Okay. Tonnika Haynes [00:18:32]: But really that I know that I can just not show up and they not looking for me. Six months or about six months. Buckaroo Bob [00:18:38]: Okay. Okay. Tonnika Haynes [00:18:39]: So a lot of flights and a lot of vacations. Buckaroo Bob [00:18:41]: So it still a lot of things going on that you're still connected to the shop, which you don't have those connections no more. It's coming do. Tonnika Haynes [00:18:51]: But here's the thing. It's a gift and a curse. Buckaroo Bob [00:18:53]: Oh, it's totally different because you developed a new job. Now you're CEO of the company. Now you're watching and you're working on this company 100%. You're not in the company. It is so hard to. For anybody to tell us when we's in the company about what this is here. Tonnika Haynes [00:19:08]: Yeah, I ain't doing that. I ain't doing that because it's like dropping your baby off. Like, I literally. Y' all know, I literally just dropped Jordan off last weekend. Just dropped him off in Florida. And I'm sitting there crying. But I knew, I said to myself, and I said it on that lipstick report. I know that I've given him the tools. Buckaroo Bob [00:19:24]: Yeah. Tonnika Haynes [00:19:25]: And I have to trust the process, and I gotta let the baby out into the world. Buckaroo Bob [00:19:29]: Amen. Yeah. Tonnika Haynes [00:19:30]: I mean, you definitely want your business to last past you. Buckaroo Bob [00:19:33]: Oh, yeah. Tonnika Haynes [00:19:35]: So if you don't set it up just in case you do get sick or in case the Lord calls you home, that it keeps going. Like, why would I want 45 years, 46 years this year to go down the drain? Buckaroo Bob [00:19:45]: Amen. Tonnika Haynes [00:19:45]: You don't want to go down drain. Buckaroo Bob [00:19:47]: I'm 38 years in mine, and I don't want mine down the drain. But I've got mine now where they don't want me to come in no more. Tonnika Haynes [00:19:55]: I don't think they want me there, you know, I mean, they want me because I bring the snacks and I bring. And I bring them lunch. Buckaroo Bob [00:20:00]: I bring the sack. Tonnika Haynes [00:20:00]: But no, they'll say, Ms. Tanika, it's three o'. Buckaroo Bob [00:20:02]: Clock. Tonnika Haynes [00:20:03]: You should be going home now. Buckaroo Bob [00:20:04]: Yep. Tonnika Haynes [00:20:04]: And I'm like, are y' all kicking me out my own shop? Yes, go home. But I don't. I don't have anything to do. And thank God for the podcast now. I have something to do so I can record at night and I can just chill, you know, find out the next vacation. So the next. Buckaroo Bob [00:20:18]: When you gonna do that, Michael? Tonnika Haynes [00:20:19]: When are you gonna do that? Buckaroo Bob [00:20:20]: Yeah, when are you moving up? What? When are you turning loose? Michael Guenther [00:20:24]: When my service writer steps up. Tonnika Haynes [00:20:28]: How long you been in business? Michael Guenther [00:20:31]: Since 07. Tonnika Haynes [00:20:32]: Okay. Michael Guenther [00:20:33]: August of 07. Buckaroo Bob [00:20:34]: That's long enough. You should have a service rider by now. Michael Guenther [00:20:37]: I do me a different one. Tonnika Haynes [00:20:39]: No, different ones. Buckaroo Bob [00:20:40]: Yeah, yeah. You need to move off into the older ride. Michael Guenther [00:20:43]: I need to start. Well, that might with the lumber yard move. Buckaroo Bob [00:20:48]: There's a single mama in that town could work four hours or five hours a day while their kids at school. They could work for you probably. You can find that person and the way you need to do business, you don't need an experienced automotive person. You just need somebody that can write and type and read English. Tonnika Haynes [00:21:07]: Do you think you have to have somebody experience to come in there? Are you ready for somebody to come in? Buckaroo Bob [00:21:11]: Oh, yeah, he's waiting. Michael Guenther [00:21:13]: Oh, I don't know. Buckaroo Bob [00:21:14]: He's a waiter. He's tomorrow. Michael Guenther [00:21:15]: Am I ready? Yeah. Financially ready. No, I need to kind of fix that side of it. Buckaroo Bob [00:21:22]: So if you, if you try, I think you got to fix that side of it. And you've been thinking about that for the last year. It's never going to happen. You need to make the move, get aggressive with it. Make the move. Rick's going to kick my ass for telling him that. I'm sure. Michael Guenther [00:21:35]: That's what I mean. I have to fix that or make the move. It's fixed and. And then it's finished. Tonnika Haynes [00:21:43]: Voila. Buckaroo Bob [00:21:44]: Yeah. Boom. Hey, hang on. Go. That's how it happens. Tonnika Haynes [00:21:48]: It's all wiggle. It's all magic. Michael Guenther [00:21:53]: You know, going back to, you know, letting the baby free and stuff. That's kind of like with Kaden driving now, now I don't have problems. Buckaroo Bob [00:22:00]: Oh, that's funny. Michael Guenther [00:22:01]: Kaden is actually my. My wife. Her. Her 14 year old. Tonnika Haynes [00:22:07]: Okay. Michael Guenther [00:22:07]: So he's got his learner's permit now so he can drive with us. Tonnika Haynes [00:22:11]: So you sitting, hitting the imaginary brake. Michael Guenther [00:22:13]: Yeah, but I'm not. Buckaroo Bob [00:22:15]: Actually is. Michael Guenther [00:22:16]: Oh, she is. He's a backseat driver. Tonnika Haynes [00:22:19]: Well, my kid's been driving for six years, I think, and I'm still hitting. Michael Guenther [00:22:23]: You just find my tick tock that had her riding in the back seat. Tonnika Haynes [00:22:28]: Oh, my goodness. Buckaroo Bob [00:22:29]: I have no problem. She's back. Back here. Yeah. Michael Guenther [00:22:31]: Steering the imaginary steering wheel. Buckaroo Bob [00:22:34]: But with John Butler, that's the way I am. I'm trying to grab hold of something. He drives like crap, but he's never wrecked, you know? Michael Guenther [00:22:41]: See, I do that with her. Buckaroo Bob [00:22:42]: Yeah. Michael Guenther [00:22:42]: I'm like, Jesus. Tonnika Haynes [00:22:45]: But look like they're not going to do be. They're not going to be you. You're not going to be able to 100 duplicate yourself, but you just have to have like, your processes in place. Turn loose and turn loose. Buckaroo Bob [00:22:56]: Downshift down. Tonnika Haynes [00:22:59]: Go. Let the baby go. Take like you're gonna have to take the baby off your boob. Michael Guenther [00:23:05]: Well, I think I'm gonna do the. The leadership blueprint that Josh has for me and Ben because I don't. I don't communicate super well. Buckaroo Bob [00:23:15]: And that's one of the biggest things. You don't communicate. When you don't communicate, nothing happens. Nothing happens. When you don't communicate well, you acknowledge that you can change that. But right now you're not communicating. You're just. Ben's going his way. Buckaroo Bob [00:23:30]: I'm doing my way. We got to do this, Ben. You don't sit down in the morning, make a plan for your day of activity, and then do your plan and do your day and check on it as it goes along. This. All this is called proactive and not reactive. Okay. Reaction is the hardest thing. Michael Guenther [00:23:44]: I'm more of a procrastinate. Buckaroo Bob [00:23:46]: Yeah. Which when you procrastinate, causes you to react to the procrastinating. Michael Guenther [00:23:51]: Oh, yeah. Buckaroo Bob [00:23:52]: And you can't. Tonnika Haynes [00:23:52]: He likes the way he is right now. If you just want to. Michael Guenther [00:23:55]: No, I really don't. Buckaroo Bob [00:23:55]: He's not perfect. He's that chunk of coal when he put more pressure on him. So he turns into that diamond. Tonnika Haynes [00:24:01]: You shine light. Michael Guenther [00:24:02]: I am pretty shiny. Tonnika Haynes [00:24:03]: You're very shiny underneath all of them. Michael Guenther [00:24:07]: Yellow. Tonnika Haynes [00:24:08]: All a yellow. Buckaroo Bob [00:24:10]: Oh, the yellow. That's. Tonnika Haynes [00:24:11]: It's a lot of yellow happening here. Buckaroo Bob [00:24:12]: Yeah. Almost as much gold as I got. But, you know, we all like gold. Tonnika Haynes [00:24:15]: Oh, you need. You need some grill. Buckaroo Bob [00:24:18]: I got gold glasses that have dollar signs on them. Okay. And I've got a gold derby hat. I've got that. Okay. For the rest of my. Get out. Michael Guenther [00:24:29]: You need a gold wig. Tonnika Haynes [00:24:31]: You do not need a gold wig. Buckaroo Bob [00:24:33]: The women in auto care was a thing. It was. And it passed. It's over with. So let's go. Let's go on with the. Already been happening. You know, imagine what you do. Tonnika Haynes [00:24:45]: You need a grill. You need, like. Buckaroo Bob [00:24:47]: Yeah, my gold teeth. Tonnika Haynes [00:24:47]: Yeah, you can go teeth. And so you can just say. Yeah. So like, two right in the middle. Just two. No, don't be. You got to get a front. I think that's what they call it. Tonnika Haynes [00:24:58]: And then you talk like this. Michael Guenther [00:25:00]: Who were we talking to today that was asking you about Flavor Flav? And I said, yeah, we. You know, we. We have Flavor Flav and Jumpin John. Buckaroo Bob [00:25:09]: Jumpin John. Tonnika Haynes [00:25:10]: You know who. Flavor Flavies. Buckaroo Bob [00:25:12]: No. Who is that? Michael Guenther [00:25:15]: I explained the clock. The big. Tonnika Haynes [00:25:16]: So Flavor. Flavor is a rapper from, like the 80s and 90s, part of public Enemy. You know who Public Enemy is? Buckaroo Bob [00:25:22]: No. Michael Guenther [00:25:22]: No. Tonnika Haynes [00:25:22]: Well, they had the really bad song after Police. Buckaroo Bob [00:25:25]: Okay. Tonnika Haynes [00:25:26]: Was that. No, no, that wasn't Public Enemy. That was NW it was like, on that level. Buckaroo Bob [00:25:30]: Right. Tonnika Haynes [00:25:30]: No, Public Enemy was my era. So you probably. You don't know any rap, which is. Michael Guenther [00:25:35]: No, but he's from back then. Buckaroo Bob [00:25:36]: I was rodeo and I was cowboying. Tonnika Haynes [00:25:37]: Back then you were cowboying. Buckaroo Bob [00:25:39]: You know, so we didn't do rock and roll. Was just one step away from the. Tonnika Haynes [00:25:43]: I had to show you a picture of Flavor Flav. Yeah. And so he had the gold chain and it was a real gold chain. Buckaroo Bob [00:25:48]: Mine's real plastic. Tonnika Haynes [00:25:50]: Yeah, real plastic. Buckaroo Bob [00:25:50]: It's from Vegas. Tonnika Haynes [00:25:51]: It's like a wall sized clock that he carried around with him all the time. Buckaroo Bob [00:25:56]: I think I remember the wall sized clock on a guy. Yeah, yeah. Tonnika Haynes [00:26:00]: And then he had gold teeth. Buckaroo Bob [00:26:01]: And I'll get my gold too. We'll get you. I got my gold ring. Tonnika Haynes [00:26:04]: Or we can just like get you some aluminum foil and like make it. Buckaroo Bob [00:26:08]: Make it make gold. Room full. They make that? Tonnika Haynes [00:26:10]: I think they make that. Michael Guenther [00:26:11]: Yeah. Tonnika Haynes [00:26:11]: So yeah, you'll be straight. Buckaroo Bob [00:26:15]: Okay. I didn't do it in white glasses too, I guess. Tonnika Haynes [00:26:17]: Yeah, yeah, we get you that. Michael Guenther [00:26:19]: Well, you can do white glasses. You do. No. Tonnika Haynes [00:26:21]: So you won't be Janika anymore. What you call them? Buckaroo Bob [00:26:24]: Janika? What you call me? Michael Guenther [00:26:26]: Yeah, whoever posted. Who was it that posted that? It was. Buckaroo Bob [00:26:30]: Yeah, but what. Tonnika Haynes [00:26:34]: What would be your new name? What's that? Buckaroo Bob [00:26:36]: I like Ja. What's the matter with that? Tonnika Haynes [00:26:38]: Well, you don't have a wig anymore. Buckaroo Bob [00:26:40]: You're going to be jumping John. Tonnika Haynes [00:26:42]: We got to find you a hip hop. Buckaroo Bob [00:26:44]: So Mike Allen did the best thing in the world. SEO. I. I just love that so much. But I can't take that from him. I just can join his crowd. Tonnika Haynes [00:26:51]: You're not an evil shop owner. Michael Guenther [00:26:53]: No, not SEO. Tonnika Haynes [00:26:54]: It's eso. Michael Guenther [00:26:55]: Yeah, the eso that's like people optimizing your search engine. Buckaroo Bob [00:27:01]: You know? The worst thing about living my life is the delexia that I go through that. Okay? I have a lot of it. Tonnika Haynes [00:27:07]: I got all the isms. I'm pretty sure I could be on some medications, but I wouldn't be fun. Michael Guenther [00:27:11]: I am ism. The who I aminism Squirrel. Tonnika Haynes [00:27:15]: See all of that? I can't pay attention to nothing. Oh, yeah, we're gonna find you a hip hop name. What else is new? Buckaroo Bob [00:27:22]: What's my Buckaroo? Bucking Bob. That sounds dirty. Tonnika Haynes [00:27:26]: You gotta say Bucking Roo. Bucking Bob into his house. Buckaroo Bob [00:27:29]: Yeah, my name tag just says. Tonnika Haynes [00:27:31]: That's a lot of words to put on one name, Tank. Buckaroo Bob [00:27:34]: That's why I shortened it up the Buck. And then I thought about why not just Uncle Buck? Tonnika Haynes [00:27:39]: Uncle Buck. Michael Guenther [00:27:40]: That was a great movie. Buckaroo Bob [00:27:41]: Did your auntie. And he's an uncle. Tonnika Haynes [00:27:43]: Why can't I be in Uncle Buckaroo, Buck and Bob? Michael Guenther [00:27:46]: Yeah. Tonnika Haynes [00:27:48]: You guys are too much. What's the next convention you're going to? Buckaroo Bob [00:27:50]: What is. What's next convention? What is next weekend? Tonnika Haynes [00:27:53]: Are you gonna be a vision? Yeah. You want a vision? This is my first time going to. Michael Guenther [00:27:56]: This is. I've been going since like 2009, 2000 or 2010. Somewhere there. Tonnika Haynes [00:28:05]: Okay. Buckaroo Bob [00:28:05]: I can't remember not going. That's how far back I can. Tonnika Haynes [00:28:08]: Like ASTA and tools. The only conventions I've been to. Then I went to the Women in Auto Care. So on and so forth. So I like it. Buckaroo Bob [00:28:16]: You're the star at the women's autograph. Everybody was loving on you. Tonnika Haynes [00:28:19]: I did have fun there. Now when I went in there, I didn't think I was going to like it because I didn't think I was going to be that happy in a room full 400 something women. It's a lot of women. Buckaroo Bob [00:28:27]: Yeah. Tonnika Haynes [00:28:28]: Yeah. Buckaroo Bob [00:28:29]: And they all. Tonnika Haynes [00:28:29]: And then my fate. Yeah, they were amazing. So let's add broads up in there. Michael Guenther [00:28:33]: Isn't that why it's called amazing women? Buckaroo Bob [00:28:36]: No, it wasn't amazing women. That's a whole nother group. Tonnika Haynes [00:28:40]: So like amazing usually has like from the aftermarket. But these people that working for, you know, ngk, Denzel, they're like corporate. Corporate baddies. Buckaroo Bob [00:28:47]: All your aftermarket manufacturing people. It's amazing who all there. And I knew a lot of them from my day when I was doing interviews with a lot of them at Apex. Tonnika Haynes [00:28:56]: You know, I haven't been to Apex either. Buckaroo Bob [00:28:58]: You got to go. Tonnika Haynes [00:28:59]: I'm gonna go. Buckaroo Bob [00:28:59]: Gotta go. Tonnika Haynes [00:29:00]: Well, I don't have to be on a desk anymore, so I can go different places. It should be fun. Buckaroo Bob [00:29:04]: Yeah. Tonnika Haynes [00:29:04]: Yep. I'm gonna be everywhere. I'm being every room I can possibly be in. Buckaroo Bob [00:29:07]: You already are. Tonnika Haynes [00:29:08]: Well, you know, I have to do it. Do it more. I don't have to, but I want to. Because, you know, I think if I had a version of myself 20 years ago, where would I be? It's not like I'm lacking anything. I really enjoy my journey. But if I can help a young lady get there a little bit faster, a little bit less crying to tears or headache or whatever, then I should do it. I should just be their automotive. Buckaroo Bob [00:29:27]: Hey, man, share your knowledge. Pass it around. Tonnika Haynes [00:29:29]: Yep, that's what I plan to do. Michael Guenther [00:29:30]: You know, I'll get there. Tonnika Haynes [00:29:32]: You're getting there, but you have to start. Buckaroo Bob [00:29:35]: There goes Grace. What a powerhouse. And she's coming to Texas. She's going to raise the IQ of Tonnika Haynes [00:29:41]: both things, like next week. Oh, my goodness. She's gone next week. That's crazy. Buckaroo Bob [00:29:45]: She is. And her daddy says, how far are you away from San Angelo? I said about three hours. Well, you'll have to beat everybody there. Something happens. Tonnika Haynes [00:29:53]: Don't worry about that. Buckaroo Bob [00:29:54]: I'll be on Johnny on the spot. Tonnika Haynes [00:29:56]: There. Look. That's the automotive. She's such a sweetheart. What do you think about all Benji's got going on in here? I wish the audience can see all of the birds and the deer and did you see the bear? Buckaroo Bob [00:30:09]: This is cool. Tonnika Haynes [00:30:10]: This is cool. This house is Benji. Birds and artists. Buckaroo Bob [00:30:12]: The bear. Tonnika Haynes [00:30:13]: I love it. Buckaroo Bob [00:30:14]: Yeah, he's got a cool man cave here. And this is. I had a man cave at one time. It was real cool. Set up with all this too. Tonnika Haynes [00:30:20]: Yeah. Buckaroo Bob [00:30:21]: But Johnny Butler took it away from me and my daughter in law and him live there with my two grandchildren now. Tonnika Haynes [00:30:26]: Well, good. That's a good tree. Buckaroo Bob [00:30:28]: I gave it up for an awesome time in my life to have two grandchildren, you know. Tonnika Haynes [00:30:32]: That's a good. Buckaroo Bob [00:30:33]: So excited. So I am in the process of putting another man cave together. So when you come to the Dallas Fort Worth again next time, hopefully by then I'll have a man cave built so you'll have a place to stay. Tonnika Haynes [00:30:44]: I want to go out on the boat. Michael Guenther [00:30:46]: There ain't nobody over there. Tonnika Haynes [00:30:47]: I want to go out on the, on the airboat, the. What do you call it? Thing. Buckaroo Bob [00:30:50]: Airboat. Tonnika Haynes [00:30:51]: Is it called airboat? Yeah, I want to do it. Yeah, that's. That's cool. I don't think I can. I don't think I can hang with y'. Michael Guenther [00:30:56]: All. Fishing wants to come down. Tonnika Haynes [00:30:58]: Yeah. I'm a pond fisher and maybe the ocean off of pier, but you guys Buckaroo Bob [00:31:02]: could be too bad. Michael Guenther [00:31:03]: Benji don't have his pond though. Tonnika Haynes [00:31:04]: I know we got a big mud pile out there. Buckaroo Bob [00:31:06]: I take you up there. But it's extremely loud to begin with, so we have ear protection. That's not a problem. But it's, it's all about sliding sideways and, and just having fun. It's. It do. If you like, if you like your adrenaline rolling. Tonnika Haynes [00:31:20]: Oh, yeah. Buckaroo Bob [00:31:21]: That's what it's about. It really is so fast cars fast. Michael Guenther [00:31:23]: It's like drifting on water. Tonnika Haynes [00:31:25]: Drifting on water. And it's like doing that, doing that. Buckaroo Bob [00:31:27]: It's not fast. The boat only goes about 37 miles per hour. Okay. But most of the time you're doing about 10 or 15 sliding on water that's less than an inch deep, you know, and you're just sliding like you're on ice. It's, it's, it's, it's fun. It's a ball. Tonnika Haynes [00:31:43]: Yeah. Next time I come out, that's what we're Doing. Buckaroo Bob [00:31:46]: It's happening somewhere between March and September. Plan a weekend trip out there and let me know when you're wanting to do it and I'll put it in my schedule and we'll do. Tonnika Haynes [00:31:57]: Forgot when I can bring the boys out there. Buckaroo Bob [00:31:58]: Yeah, yeah. Tonnika Haynes [00:31:59]: They'll still hang out with me. Buckaroo Bob [00:32:01]: That way you can go to the north side and do some boot scooting and eat some good barbecue. Tonnika Haynes [00:32:05]: We went downtown to the last week Buckaroo Bob [00:32:08]: where were Sundance Square on Main Street. Tonnika Haynes [00:32:10]: What do you call it? Main Street, Yeah. That was great. Well, we went down there before. Last time I was there with you. Buckaroo Bob [00:32:15]: Yeah, last time you was there, I took you to the north side that Tonnika Haynes [00:32:17]: time and saw the cows with the Buckaroo Bob [00:32:19]: bulls with the horns, the long horns. Tonnika Haynes [00:32:21]: That was so crazy. Yeah, they were like, lady, go home, it's late. We're like entertaining you right now. But now that was great. So. Well, that was a good one. I tell you what, what are you guys going to do for us tonight? Buckaroo Bob [00:32:34]: I don't know. Binge's got all kind of stuff going on. Tonnika Haynes [00:32:36]: They got some good food down there. It's Shenanigans. It's Asta's Friday night Shenanigans live. Buckaroo Bob [00:32:41]: Oh, we're going to record it or what? Tonnika Haynes [00:32:43]: You know, we should do like some Facebook live videos and make everybody jealous a little. Buckaroo Bob [00:32:46]: Oh, we'll do some Facebook live videos. I've done quite a few since we've been here already, but yeah, we'll do some more about. Tonnika Haynes [00:32:52]: I do mine in June or July. I can't wait. It's fun. We had a lot of fun at Mike's because he has all the arcade, all the stuff that he had in the hospitality suite. He has all that stuff hooked up in one of his stores downtown Raleigh. Buckaroo Bob [00:33:05]: So I want to attend one because I want to take that back to Fort Worth, Texas. Tonnika Haynes [00:33:11]: Yeah. Buckaroo Bob [00:33:11]: You do know that I'm an ASTM member in Texas, right? Tonnika Haynes [00:33:15]: Yes, we do have a lot of members. Michael Guenther [00:33:17]: I was going to sign up for a membership because they had that $99 thing. You missed it at the end of the year. Yeah, totally spaced it. Tonnika Haynes [00:33:24]: Yeah, we might. We might have a deal like that soon. We'll let you know. Michael Guenther [00:33:29]: I seen that and I. I think I even messaged Mike about it. I'm like, I think I'm gonna sign this up. Tonnika Haynes [00:33:35]: And then you thought about it and Michael Guenther [00:33:36]: then I, you know, squirrel, squirrel. Tonnika Haynes [00:33:38]: We gotta get you from Squirrel. Michael Guenther [00:33:40]: And man, it's Nebraska. There's squirrels everywhere. Tonnika Haynes [00:33:43]: So many squirrels. But no, we have a lot of members I wish we I knew the count. Buckaroo Bob [00:33:47]: How large is Yalls membership? Tonnika Haynes [00:33:49]: Dude, don't ask me that on the spot. I don't know. I got squirrelisms. Buckaroo Bob [00:33:53]: Is it 700? Is it 300? Is it 10,000? Tonnika Haynes [00:33:56]: I would be lying if I told you. Buckaroo Bob [00:33:57]: Are you any number? Tonnika Haynes [00:33:58]: I think we're in a thousand. Buckaroo Bob [00:33:59]: Oh, sweet. Tonnika Haynes [00:34:00]: I want to have. I can't remember. I should have those statistics in front of me. Knowing that I'm the said vice president of asta. I should know better, right? Buckaroo Bob [00:34:08]: It's something that you should know because that quite a bit when you go to big meetings and stuff like that, what big means, your membership is what they're going to ask you. Tonnika Haynes [00:34:16]: What big means are you talking about? Buckaroo Bob [00:34:17]: Well, when you go to APEX and Seema as the president. Tonnika Haynes [00:34:20]: Oh, no, I'm not the president. Vice president as you go. Buckaroo Bob [00:34:24]: Well, your next level is presidency at this present moment. If the president, whoever that is. Who is that? Tonnika Haynes [00:34:30]: Mindy? Buckaroo Bob [00:34:31]: If she says, hey, I'm done. I gotta go. You're stepping up as the president, so you need to learn today everything that she's going through. Tonnika Haynes [00:34:39]: Well, you know what? This is my podcast. Why are you attacking me? Buckaroo Bob [00:34:41]: I'm loving you, baby. I'm loving you. I'm just preparing you. Tonnika Haynes [00:34:44]: I know the thing is like being prepared for all of this stuff is crazy praising. Buckaroo Bob [00:34:48]: Oh, it's definitely a blessing we did with ASA Texas. Make sure everything. Tonnika Haynes [00:34:52]: I'm gonna know my numbers. Buckaroo Bob [00:34:53]: The vice president followed. So when the president moved on, whether his. Whether his or her term expired or whatever, I'll be better transition to go forward, you know. Michael Guenther [00:35:07]: Well, that's kind of the whole point of having the vice president is if something happens to the president, you step up, you never. Buckaroo Bob [00:35:16]: Yeah. And most times the president, vice president voted in, voted out together. Okay. But in associations like we do. Tonnika Haynes [00:35:22]: Yeah, I'll just move up. Buckaroo Bob [00:35:23]: We want everybody to move up. Tonnika Haynes [00:35:25]: I'll make sure I know all my numbers and my KPIs. But yeah, I know we do have a membership that's all over the country, which is amazing. Buckaroo Bob [00:35:31]: And then when you get to where you're the president and you share your vision for the association, you'll be on track because you learned everything that you could learn that as a vice president. Tonnika Haynes [00:35:42]: I will been in this role for like six weeks now. Has it been. Buckaroo Bob [00:35:45]: I was two months, two times for ASA Texas. Tonnika Haynes [00:35:48]: Really? Buckaroo Bob [00:35:49]: You know, you were the president of ASA Texas. Tonnika Haynes [00:35:52]: He was the president just period this period of the United States of America. Can you imagine that? Bucking buckaroo Bob. Buckaroo Bob [00:36:05]: So I'm excited for you and your journey with Asta. That is awesome. Tonnika Haynes [00:36:11]: I love asta. It launched me. It's changed my life big, big time. It's opened up a lot of doors for me that I didn't even know existed. And it's like meeting people and we're all in the same boat. No matter how big the shop is, no matter how big now, how clean the floor is, how big their sign is, we all have the same problems. Michael Guenther [00:36:30]: Sure. Tonnika Haynes [00:36:30]: Or similar problems. And we can help each other. Buckaroo Bob [00:36:32]: Networking parties or have been through the Tonnika Haynes [00:36:34]: problem, been through them. We can get information from your uncles and your aunties. Buckaroo Bob [00:36:37]: Do y' all go out into the field and visit your membership? Tonnika Haynes [00:36:41]: Yes. Buckaroo Bob [00:36:41]: As leaders. That was the biggest eye opener for me when I did that stuff with ASA Texas. Tonnika Haynes [00:36:48]: Yeah. Buckaroo Bob [00:36:48]: I went to Houston, San Antonio, Austin, and I went out. And it wasn't a membership drive at that point for me. It was thanking the membership that was a member. Tonnika Haynes [00:36:58]: So I have time to do more stuff like that. But right now, the executive director does that. Ryan does more. Buckaroo Bob [00:37:04]: You need. As a volunteer. Tonnika Haynes [00:37:06]: I need to go do that. Buckaroo Bob [00:37:07]: You need to be doing that with her. And we did that also with our executive director. Bless his soul. Charles Parker was executive director at that time for us, and we did that. We did it all the time. And it was not. Every week is like every other month we'd do something like that. Tonnika Haynes [00:37:23]: Just pop up to the shop and Buckaroo Bob [00:37:25]: see who we're planning out, what city and go do it. Tonnika Haynes [00:37:28]: I like it. I'll do better. Buckaroo Bob [00:37:29]: If you get a chance, go to Detroit. Tonnika Haynes [00:37:33]: It's cold up there in violent. Buckaroo Bob [00:37:34]: No, wait till, like, March, April, May. Go to Detroit, huh? And do your Ford Tours and do your Henry Ford Museum. Check. Tonnika Haynes [00:37:44]: I've been there because I used to go to the auto show and that was. Was that January? Yeah, it was always cold as. I don't know what the. Buckaroo Bob [00:37:50]: Yeah. That way you can see the farm village and stuff they have up there. It's pretty cool. Tonnika Haynes [00:37:55]: Yeah. Buckaroo Bob [00:37:56]: Yeah. Tonnika Haynes [00:37:56]: I should have a lot more time to do all those things because apparently I have leadership my way out of a job. Buckaroo Bob [00:38:02]: There you go. I love it. I love it. Michael Guenther [00:38:04]: I love that. Tonnika Haynes [00:38:05]: It's not. I'm not complaining. As long as it's still flowing. Buckaroo Bob [00:38:09]: So what is your position on the Right to Repair Act? Tonnika Haynes [00:38:14]: I don't have a position on the Right Repair Act. Buckaroo Bob [00:38:16]: I love that comment. Tonnika Haynes [00:38:17]: Yeah. Buckaroo Bob [00:38:18]: I'm in the same way, I'm on the boat for the Right to Repair act. And I was curious about yours, hoping you could persuade me to move one way or the other, you know, because I'm really good friends with Donnie Stifer and I really follow Nastef a lot. But being last week with the women in auto care and listening to some of the things that were said and taking place kind of opened my eyes up to another perspective of the right to repair act. So I'm. I'm more curious now than I ever have been before. Tonnika Haynes [00:38:47]: I think we just have to start doing a research for ourselves. To the loudest people on the Internet. Buckaroo Bob [00:38:53]: Yeah. Tonnika Haynes [00:38:54]: Yeah. The loudest people with the biggest followers doesn't necessarily mean that they're right. Buckaroo Bob [00:38:58]: No, it doesn't. Tonnika Haynes [00:38:59]: And so. And it's easy to get swayed by those loud people on the Internet and not do your own research because we've gotten lazy with information anyway. Buckaroo Bob [00:39:07]: That's right. Tonnika Haynes [00:39:08]: Depend on whatever the news says or social media. Whatever is said, you just like, oh, yeah, that makes sense. Buckaroo Bob [00:39:14]: And yeah, never knew I did it. Tonnika Haynes [00:39:17]: Exactly. You don't know. Some of these videos are so flipping real. It's crazy. And AI is. It's not going to make people stupid. It's going to make our jobs. It's supposed to make our jobs easier and whatnot. Tonnika Haynes [00:39:28]: But you know, if you use it the wrong way, you can manipulate people. Michael Guenther [00:39:31]: Some people might use it in dumb ways. Buckaroo Bob [00:39:34]: Yeah, some people. Tonnika Haynes [00:39:34]: Some people might make birds the word. Yeah. No, that's not dumb. It's entertainment. Michael Guenther [00:39:40]: Well, that's. That's. Tonnika Haynes [00:39:41]: And you're so flipping quick with it. Buckaroo Bob [00:39:43]: Yeah. If you do it for entertainment, everything's fine. Michael Guenther [00:39:45]: It's way easier now than when I would Photoshop stuff because now I can just kind of. And it's advanced so fast because when. When I first started messing with it. Oh, it butcher stuff. Just something fierce. Tonnika Haynes [00:40:01]: Well, that picture you did of me today, I did to my face. Michael Guenther [00:40:05]: That was trying to get a picture of you. Tonnika Haynes [00:40:08]: I was moving. Michael Guenther [00:40:09]: But either. Either somebody would move in my. And so the picture that I started with, you were actually looking down, down into the side. So it just did whatever. Tonnika Haynes [00:40:21]: Oh, my goodness gracious. That was. But you're so fast with them. Like this dude ain't got nothing else to do but make. Michael Guenther [00:40:26]: Well, I got plenty of stuff, but Tonnika Haynes [00:40:28]: you should do it. Michael Guenther [00:40:28]: I should probably do other stuff other than making memes. Tonnika Haynes [00:40:31]: Is it me? It's memes, right? Yeah, yeah. Michael Guenther [00:40:34]: Memes. Photoshopping. Tonnika Haynes [00:40:35]: Photoshopping. Yeah. It was bad because I remember we did the yoga stuff for Asta that time. Yoga. And then we did some with Rick White. So it has come a long way. Do you use it at work at all? Michael Guenther [00:40:47]: Yeah, I use it for. Tonnika Haynes [00:40:49]: Do you like Detect Auto, any of those programs like that? Michael Guenther [00:40:52]: So I just started with Detect Auto. Tonnika Haynes [00:40:55]: Okay. Michael Guenther [00:40:55]: I did my, my free trial in January and kept it on and I still got to tweak some things with it. Tonnika Haynes [00:41:03]: But I like it. Michael Guenther [00:41:05]: That's one of my things to. Tonnika Haynes [00:41:08]: But it was easy for you to get a service advisor if you can use the tech Auto and it would help them with appointment setting and a lot of things. Yeah. Michael Guenther [00:41:15]: Makes it easier to bring somebody non automotive. Tonnika Haynes [00:41:17]: Exactly. Michael Guenther [00:41:18]: To help with this. Tonnika Haynes [00:41:19]: Do you use it at all AI in the business? Michael Guenther [00:41:21]: No, he's not even at the. Tonnika Haynes [00:41:23]: I know like he's not even at the shop for a few. Buckaroo Bob [00:41:25]: I answered your question two ways. No, I'm not at the business. Tonnika Haynes [00:41:28]: No, I don't use AI so no one know. Buckaroo Bob [00:41:30]: But I would like to learn how to use AI, but I just don't Tonnika Haynes [00:41:34]: think it's really easy now. It's like almost self explanatory. Buckaroo Bob [00:41:37]: So yeah, now we use AI in the verbiage of our work orders. Okay. They use a lot now because we have to re. Once we tap it up in our software program that we use TechMetric. Tonnika Haynes [00:41:53]: Right. Buckaroo Bob [00:41:54]: We have to take it over to the fleet administrator side and retype it again. So we're delivering it to people that read. It used to be mechanics. Okay. And so the tendency for a mechanic to read is a little bit lazy. So the more words you can put into that other side, they just want to read and get the point. Tonnika Haynes [00:42:18]: Yeah. Buckaroo Bob [00:42:18]: So they. It causes them to go through it faster. Okay. And you'll get approval a lot quicker if you'll add a lot more verbiage to what you're presenting. Tonnika Haynes [00:42:29]: Say please add a whole lot of words so they don't worry and we can just hear them get this over with. Right? Yeah. Buckaroo Bob [00:42:34]: And that's one of my tech. My tech tips that I like to give the shop owners that are wanting to deal with fleets. Tonnika Haynes [00:42:40]: Okay. So you got a lot of tips. You're a tippy person. Buckaroo Bob [00:42:42]: Yes. Tonnika Haynes [00:42:43]: You've got a lot of knowledge. You know a lot of people. Buckaroo Bob [00:42:45]: I know a lot of people. Yeah. And I'm very active in our industry. And you know, every time I go anywhere with you and you're with me, I introduce you to everybody I know. Tonnika Haynes [00:42:54]: You do everybody. Buckaroo Bob [00:42:55]: You know, I want people to know how powerful you are and what kind of person you are. And I love you, girl. Tonnika Haynes [00:43:00]: Are you always this positive? Buckaroo Bob [00:43:02]: Yes, I'M always this positive. Tonnika Haynes [00:43:04]: Is that a learned behavior or you just have. Buckaroo Bob [00:43:06]: Is that just a learned behavior? Remember in class today we were talking about the mentality from back in the days? Tonnika Haynes [00:43:12]: Exactly. Buckaroo Bob [00:43:13]: Just get this done. Tonnika Haynes [00:43:14]: This is the way I want to go. That was you. Buckaroo Bob [00:43:16]: The hiring process that I used to go through with people is, listen, let's get this out of the way right now. Please and thank you. I'm never going to say this again. That's all you get, Please and thank you from me. And next time I ask you to do something, there's not going to be a please, there's not going to be a thank you. It's a paycheck at the end of the week. Tonnika Haynes [00:43:32]: Right. Buckaroo Bob [00:43:32]: That was my mentality. Yeah, this has all changed. I'm not like that no more. Tonnika Haynes [00:43:38]: Was there a big change, like a split, Like, I'm not doing this anymore? Or was it just gradual with coaching and whatnot? Buckaroo Bob [00:43:45]: The first class I went to to help me change my management skills and get hunger for more management was with Becky Witt in Houston, Texas. Okay. And I said, oh, there's more to this program. And then a lady named Betty Jo Young down in Houston, she taught me how to do estimating and invoices and markups and numbers. Okay. And I still don't know my KPIs yet. Okay. I'm just getting a taste of this stuff. Buckaroo Bob [00:44:21]: And then I went to Vision, and an old cat, Lang, Cecil Bullard, did a class. Tonnika Haynes [00:44:27]: Good old Uncle Cecil. Buckaroo Bob [00:44:29]: Yeah. Oh, my gosh. And I took his class, like, on a Friday. And then Tricky Ricky, I went to his class. Tonnika Haynes [00:44:37]: Tricky Ricky. Buckaroo Bob [00:44:39]: You know who I'm talking about? 180 biz, Rick White, tricky Wiggy. Tonnika Haynes [00:44:44]: Tricky. Let me get him a gold jacket like that. Michael Guenther [00:44:50]: I don't have it on my phone, but I. I should send her the. The Tricky Ricky Philadelphia nights picture, please. Buckaroo Bob [00:44:59]: Yeah, yeah. You need that? Tonnika Haynes [00:45:01]: Why did it not make the Internet? Were you. Buckaroo Bob [00:45:04]: Well, you. Tricky Ricky Tallah your nights, too. Tonnika Haynes [00:45:08]: Oh, my God. Michael Guenther [00:45:09]: But then we had to change it because we were in Philadelphia. Buckaroo Bob [00:45:11]: Yeah, we're in Philadelphia. Yeah. Tonnika Haynes [00:45:14]: So again, coaching, training, being in the room. Buckaroo Bob [00:45:18]: So I hired a service rider at this time. It's my first time at Vision. The next time I went to Vision, I had a young lady named Anna working for me, okay? And we were going to Vision, and we were going to Rick's class. And I said, whatever you do, watch this guy. He'll start out, all right? And then he turns into a Baptist preacher. He goes to yelling. He goes to Scream. He gets his point across. Buckaroo Bob [00:45:42]: It's all exciting. You're going to love it. I think that's when I started changing. I really did. Because everything Rick's done for me in my life, when he started coaching with me, I was with another coaching company. And I was still just. Every time Rick had an open door, I was there. Listen. Buckaroo Bob [00:46:00]: And I was still coaching with another company. Me too. And they helped me. I'm not going to get them wrong. They. They told me I would do X number of dollars and I did X number of dollars. I do. It went way past more than they told me I would do. Buckaroo Bob [00:46:12]: It was a great deal for me. All right. But you had to have four year contract with this coaching company. And I would not recommend that to anybody. No, because you don't know if you're going to fit in. I happen to have a great coach. His name's Ray O'Reilly. And I still talk to this guy today. Buckaroo Bob [00:46:29]: He's doing his own coaching thing and he's in the South Carolina area. Where he's at. Over by the coast is where he's at. Anyway. Rick White changed my life. And that's where my positivity come from. I believe I've always been a positive person, but really the boldness and the positivity and the working with people and developing the culture in my shop come from Cecil Bull and Rick White. Yeah, that's where it came from. Tonnika Haynes [00:46:53]: There's some powerhouses out there and I think you're the next one. Do you think you'll ever be a coach? Buckaroo Bob [00:46:58]: I want to help people. I really do. But I know so many great coaches, I could never match up to them. Tonnika Haynes [00:47:06]: Yeah. Buckaroo Bob [00:47:06]: And I would rather help somebody and learn what kind of person they are and send them to the right coach. Tonnika Haynes [00:47:13]: That's what I like to do. That's what I like to do. I was like listening to them. I'm gonna do. I was like, yeah, you might need to go talk to Rick. Cause that. Yeah, you need some help. You're the problem. Tonnika Haynes [00:47:22]: And I think he does a good job. It's like, hey, look at yourself. Like, that's not what I want. I just want to make the money. Now look at yourself. I want to make the money. Look at yourself, child. Buckaroo Bob [00:47:31]: Right. Tonnika Haynes [00:47:31]: And then when people say, tanika should be a coach, I'm like, no, God ain't through me yet. I cuss too much. I will fight all y'. All. Buckaroo Bob [00:47:36]: Yeah. Tonnika Haynes [00:47:37]: I'm not ready. I don't have patience for it yet, but I can. God, you're like, yeah, I heard what you said. And this is probably what you should. Buckaroo Bob [00:47:41]: There's so many people out there, so much more experience than I've got. Tonnika Haynes [00:47:44]: A lot more. Yeah, me too. Yeah. Buckaroo Bob [00:47:46]: So much more. Tonnika Haynes [00:47:47]: Why would you. Buckaroo Bob [00:47:48]: I understand why you'd want to be with me because I'm successful at what Tonnika Haynes [00:47:51]: I did, and you bubbly. Buckaroo Bob [00:47:52]: Okay. And I'm bubbly and I'm positive and all that. I understand all that. Tonnika Haynes [00:47:55]: Yeah. Buckaroo Bob [00:47:55]: But I don't have the experience that these other people have. Yeah, they have hundreds of years experience. Well, I only have 38, you know, Tonnika Haynes [00:48:04]: so we can be like guidance counselors. Buckaroo Bob [00:48:07]: I can do that. That's what I want to do. Tonnika Haynes [00:48:09]: Just tell them I want to go Buckaroo Bob [00:48:10]: in and take a guy that's struggling, doesn't know where to win his hat. Tonnika Haynes [00:48:15]: Right. Buckaroo Bob [00:48:15]: That know how to build a culture in his business, don't know how to talk to people, to be a leader and help him and find out the kind of person is and send him to the right direction and go find another one. Tonnika Haynes [00:48:25]: I like to think that's what I like doing now, too, you know? Buckaroo Bob [00:48:27]: And the only thing I want out of it is to cover my expenses, because I don't want to do it from a distance. I want to go to their shop, and I want to spend three or four days with them at their shop and see what kind of person they are, what we got going. How can I help them? Because when I'm away from you and you tell me numbers, I got to believe all that. And you tell me you're doing this and you're telling me you're doing that, Michael Guenther [00:48:45]: I got to believe. Tonnika Haynes [00:48:46]: All right. Buckaroo Bob [00:48:47]: But if I come to your shop and watch you for a day, Tonnika Haynes [00:48:53]: I Buckaroo Bob [00:48:53]: can spend a few hours with you the next day and help you a little bit. Can I, Michael? Yeah. Tonnika Haynes [00:49:00]: Yeah. Buckaroo Bob [00:49:01]: I went up to Wendy and Pat Tonnika Haynes [00:49:02]: some work with that. What you said is not what you're doing. And they might believe that they're doing it. Buckaroo Bob [00:49:07]: They're trying to do the right thing. Tonnika Haynes [00:49:09]: They just can't see. Michael Guenther [00:49:14]: Everybody looks. Tonnika Haynes [00:49:15]: Everybody will take. Buckaroo Bob [00:49:16]: Michael, you know your sleeping buddy, Brad Edwards? Tonnika Haynes [00:49:21]: I'm never gonna lie. We talked about that last week. Buckaroo Bob [00:49:23]: Somebody said, yeah, you'll never live at that. Brad fell for you. Tonnika Haynes [00:49:26]: That was crazy. Buckaroo Bob [00:49:28]: But I've been off to Brad's four or five, six times. Tonnika Haynes [00:49:30]: Yeah. Buckaroo Bob [00:49:31]: Trying to help him, and Brad is stuck in his ways. He's going to do it the way he wants to. I don't know anybody in the 180 business coaching group that knows the material better than Brad. But everybody does the material better than Brad. But Brad knows it all. Tonnika Haynes [00:49:49]: But he knows it. Buckaroo Bob [00:49:50]: He's the implementation. Tonnika Haynes [00:49:52]: Yeah. And getting out of your own way. Buckaroo Bob [00:49:53]: Yeah. Gotta get out of your way. You said it the best. Michael Guenther [00:49:56]: Well, that's. That's me. I know this stuff. I just gotta get out of your way. Yeah, I just. Tonnika Haynes [00:50:06]: Well, guys, we got a party to get back to. Buckaroo Bob [00:50:08]: Yeah, we do. We've been doing this for a while. This has been good. Tonnika Haynes [00:50:11]: Yeah, they're eating all the food and stuff. We got to get down there and get some s'. Mores. Well, this has been great. And if anybody wants your help, how do they find you? I mean, it's not like they can't see you, but. Buckaroo Bob [00:50:22]: Yeah, I'm right, You know? So if Buckaroo, Buck and Bob on the social media platform TikTok, John Firm, you know, also, you can reach out to me, John at Firm Automotive. That's my email. Or you can call me on my sale. My sale is on the website of texas2steptraining.com or. Which is coming up at the end of March. Tonnika Haynes [00:50:41]: How many sessions you have going on? Buckaroo Bob [00:50:42]: Four. Three classes per city. Fort Worth, Dallas. Then we're headed to Austin, San Antonio. Wrap it up in Houston, Texas, Two Stepping. Tonnika Haynes [00:50:51]: Yeah, y' all heard it here first. Go Two Step with my brother. Buckaroo Bob [00:50:54]: Yeah. Tonnika Haynes [00:50:54]: And if you go, you got to do it. Have to wear your shiny jacket. Is that part of the uniform? Is that what we're doing? Buckaroo Bob [00:51:00]: This will be in every event. Tonnika Haynes [00:51:02]: You know, you got different colors. Is this the color we're going with? Buckaroo Bob [00:51:05]: No, this is it. This is my color, baby. Tonnika Haynes [00:51:07]: That's it. Wear shades. And if somebody want to find you, Big Bird, other than Sesame street, how do we find you? Buckaroo Bob [00:51:14]: Crofton, Nebraska, population 200. Michael Guenther [00:51:17]: Yeah, just. Just call. Tonnika Haynes [00:51:18]: Look for the memes on Facebook. Michael Guenther [00:51:21]: Call the county sheriff's office. They'll page me. Tonnika Haynes [00:51:25]: Because you're a volunteer firefighter. Michael Guenther [00:51:26]: Yeah, they can. Tonnika Haynes [00:51:28]: They'll find. Michael Guenther [00:51:28]: I'm like, the most accessible person. If you can't call me at the shop, my cell phone is plastered on. On my. On my sign up, on my storage lot. If you can't get a hold of me there, you can call the county and have them page me. Tonnika Haynes [00:51:43]: That is a very small county. Try to call Durham county and have them page me. You get cussed out and laughed out on the phone. All right, let's go. I thank you for spending the time with me. Michael Guenther [00:51:53]: You can find me on Facebook. Tonnika Haynes [00:51:56]: Do you do the Instagram and all that? Stuff. Buckaroo Bob [00:51:58]: Yeah. Oh, TikTok. Michael Guenther [00:51:59]: See, I don't have all. Buckaroo Bob [00:52:00]: You haven't seen the Tick Tock stuff then? Tonnika Haynes [00:52:02]: No, I don't do that much tickety talk. I just look at it. Buckaroo Bob [00:52:04]: I'll just go find him and look at his stuff on Tik Tok. She's already not under Big Bird either. It's Michael Gunther. Tonnika Haynes [00:52:10]: Yeah, that is right. I do follow you on Tik Tok. Michael Guenther [00:52:12]: No, it's not Michael Gunther. Tonnika Haynes [00:52:14]: I know. Yeah. Michael Guenther [00:52:15]: It's Downtown Auto. Tonnika Haynes [00:52:16]: It's Downtown. Buckaroo Bob [00:52:16]: Downtown Auto. Michael Guenther [00:52:17]: See, that's the problem is I, I didn't focus on any social media stuff, so it's kind of scattered. So I can't have like downtown auto.com because it cost me way too much money. So I have croftonauto repair dot com. Buckaroo Bob [00:52:30]: Okay. Michael Guenther [00:52:31]: But I also have Downtown Auto service, Nebraska dot com. I have a whole list. Buckaroo Bob [00:52:36]: You're playing a lot of games. Tonnika Haynes [00:52:37]: Yeah, a lot of games. Well, if you guys want to find me, find me on social media. Tanika Haynes on Facebook. Buckaroo Bob [00:52:43]: The Boss Lady. Tonnika Haynes [00:52:44]: The Boss Lady Automotive auntie. Name of the shop, Browns Automotive in Chapel Hill. If you need any service, my team will help you out, make sure you like, and follow the podcast for future episodes. Again, don't know what I'm doing, but I'm keep doing it because I'm good at it. Buckaroo Bob [00:53:01]: Can't wait till you get Jimmy Lee on here. Tonnika Haynes [00:53:04]: Downshift with Tanika is where we slow down long enough to have real conversations hosted by myself, second generation shop owner Tanika Haynes. This goes beyond your car count your KPIs. We want to talk about leadership, legacy mindset, and the messy, beautiful journey of building something that lasts. You will hear stories from shop owners, technicians, and other industry leaders who are figuring it all out by themselves in real time. This is a space for growth, tough love, laughter, and leveling up.